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The differences between implementation technicians and customer success managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an implementation technician, becoming a customer success manager takes usually requires 6-8 years. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $92,600 average annual salary of an implementation technician.
The top three skills for an implementation technician include technical support, cisco ios and provisioning. The most important skills for a customer success manager are client facing, cloud, and account management.
| Implementation Technician | Customer Success Manager | |
| Yearly salary | $92,600 | $93,820 |
| Hourly rate | $44.52 | $45.11 |
| Growth rate | 10% | 5% |
| Number of jobs | 64,750 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 78% |
| Average age | 42 | 46 |
| Years of experience | 2 | 8 |
Customer satisfaction is the core of a successful business. Implementation technicians, otherwise referred to as implementation specialists, make sure that a client not only buys their products, but also has a positive experience with the product. Implementation technicians build and customize software to meet clients' specifications. It is also their duty to teach customers how to install and utilize the customized software. To ensure you produce a job that meets the specifications, they collect data and ask for feedback. In all, making a satisfied client is their core responsibility.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Implementation technicians and customer success managers have different pay scales, as shown below.
| Implementation Technician | Customer Success Manager | |
| Average salary | $92,600 | $93,820 |
| Salary range | Between $63,000 And $134,000 | Between $61,000 And $142,000 |
| Highest paying City | - | Redwood City, CA |
| Highest paying state | - | California |
| Best paying company | - | VMware |
| Best paying industry | - | Technology |
There are a few differences between an implementation technician and a customer success manager in terms of educational background:
| Implementation Technician | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between implementation technicians' and customer success managers' demographics:
| Implementation Technician | Customer Success Manager | |
| Average age | 42 | 46 |
| Gender ratio | Male, 79.0% Female, 21.0% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 13.7% White, 54.0% American Indian and Alaska Native, 0.4% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |