CCaaS (NICE & IVR) Techno-Functional Lead
Remote job
*This position requires someone who has Utility experience and have worked with Utility companies to improve their IVR containment rate*
Role: CCaaS Techno-Functional Lead (NICE & IVR)
Overview:PSEG is seeking a Techno-Functional Lead with strong experience in NICE in Contact and IVR systems to support ongoing enhancements and integrations within their customer engagement environment. This role requires a balance of business process understanding and technical capability, focusing on both system improvements and deployment support.
Key Details:
Project Background:
Implemented IVR (Omelia) in 2023.
The environment is continuously evolving with regular enhancements and optimizations.
Role Focus:
Collaborate with the business and NICE teams to understand enhancement requests and translate them into actionable technical requirements.
Work cross-functionally to support deployment and implementation of new features.
Must be functional enough to capture and document requirements and technical enough to understand scripting and system capabilities.
Current Systems:
NICE in Contact for contact center operations.
IVR: Omelia.
Fully integrated with the mainframe billing system and ACD/CRM components that connect to the agent desktop.
Technical Expectations:
Understanding of IVR scripting and ability to support or guide development.
Familiarity with NICE platform configuration and integration processes.
Contract Details:
Length: 12 months, with potential extension through 2027 and possible conversion to hire.
Start Date: January 2026.
Location: 100% Remote (East Coast hours preferred).
Availability: Must be flexible for occasional weekend support for issue resolution.
Travel: None required.
Interview Process:
Two rounds of interviews:
Initial interview with Thomas (Hiring Manager).
Technical interview with team members.Job Overview: CaaS Techno-Functional Lead
Configure and manage NICE solutions, including NICE in Contact and Workforce Management (WFM) systems.
Integrate NICE with other business tools like CRM and ACD for seamless customer interaction management.
Monitor system health and performance, identifying and addressing issues proactively.
Generate and analyse reports to track performance metrics and recommend improvements.
Design, develop, and maintain IVR scripts to optimize customer interactions.
Troubleshoot and resolve any issues related to the IVR system, ensuring minimal disruption to services.
Continuously improve IVR flows based on customer feedback, performance analysis, and business needs.
Ensure proper integration of IVR with back-end systems (e.g., CRM, databases).
Work closely with IT, customer service, and operations teams to align NICE and IVR systems with business objectives.
Provide technical support and training to internal teams on system functionality and optimization.
Stay updated on industry trends and new technologies to improve the customer experience and operational processes.
Project Management experience will be an add on.
Requirements:
5+ years of strong experience with NICE customer engagement solutions (NICE in Contact, NICE WFM) and IVR system administration.
Strong understanding of call centre operations, customer interaction technologies, and telephony systems.
Proficiency with IVR scripting languages and tools (e.g., Genesys, Avaya, Cisco).
Solid understanding of data analytics and reporting, with the ability to analyse system performance and make data-driven decisions. ( Not important)
Familiarity with CRM systems (e.g., Salesforce, Zendesk) and their integration with NICE and IVR solutions.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills, with the ability to work cross-functionally in a collaborative environment.
Certification in NICE products or IVR technologies is a plus.
Good to have experience with cloud-based customer engagement platforms.
Good to have knowledge of speech analytics, chatbots, and AI-driven customer service technologies.
Responsibilities:
We are looking for an experienced NICE & IVR Systems Specialist who will be responsible for the configuration, maintenance, and optimization of NICE (Customer Engagement Solutions) and IVR systems to ensure the seamless operation of our customer service functions. This position requires both technical expertise and a strong understanding of customer interaction workflows.
ServiceNow Service Portal Subject Matter Expert
Remote job
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
Software Engineering
Job Qualifications:
Skills:
Software Development, Software Systems, Software Testing
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
Transform technology into opportunity as a ServiceNow Service Portal Subject Matter at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Service Portal Subject Matter, the work you'll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:
Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
Implement and configure portal pages, themes, and branding
Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
Customize workspace layouts, components, and data visualizations
Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Grow junior talent through mentoring, partnership, and technical reviews
Author, review, and lead the creation of white papers and contract artifacts
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
WHAT YOU'LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The Software Architect SME must have:
● Education: Technical Training, Certification(s) or Degree
● Experience: 10+ years of related experience
● Required Skills:
Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
Proven expertise in ServiceNow Service Portal development and custom widget creation
Proven experience with the configuration and optimization of ServiceNow Workspaces
Strong proficiency in JavaScript, AngularJS, HTML, and CSS
Proven experience with XML data digestion and generation, and integration with external systems
Strong proficiency with integration technologies like REST APIs, SOAP, and web services
In-depth understanding of ITSM processes and ITIL frameworks
Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
● Required Certification:
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
Additional ServiceNow certifications strongly preferred
● Clearance Level: Must possess and maintain an active Secret Clearance
● US Citizenship Required
● Location: Remote
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
10-25%
Telecommuting Options:
Remote
Work Location:
Any Location / Remote
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Auto-ApplyEndpoint Vulnerability Management Subject-Matter Expert/Technical Lead
Remote job
GovCIO is currently hiring for Endpoint Vulnerability Management Subject-Matter Expert/Technical Lead for our NIH Proposal. The Technical Lead will support our client's contract needs. This position is located within the United States and will be a fully remote position.
Responsibilities
Operating endpoint vulnerability assessment tools, agent- and network-based scanning, and analyzing and interpreting results
SIEM-integration of vulnerability management use cases
Complete content development (e.g., manual and automated reporting, dashboards, alerts), for use cases such as systemic issue identification, root cause analysis, vulnerability analysis, remediation status, and regulation and compulsory directive compliance securing mall environments below:
cloud IaaS and containerized environments
mobile platforms
database platforms
Windows and mac OS operating systems
Linux, and Unix operating systems such as Red Hat Enterprise Linux, Oracle Enterprise Linux, and Solaris
federal business systems that support functions such as financial management, budget, procurement, travel, property, HR/payroll, and data warehousing
clinical and/or scientific instrumentation
Qualifications
Bachelor's with 15+ years (or commensurate experience)
Required Skills and Experience
Experience performing endpoint vulnerability management functions possess demonstrable credentials to reflect knowledge, skills, and experience
Clearance Required: Must be able to acquire and maintain NIH/HHS Public Trust
Preferred Skills and Experience
OT (Operational Technology) threat detection experience is preferred
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
What You Can Expect
Interview & Hiring Process
If you are selected to move forward through the process, here's what you can expect:
During the Interview Process
Virtual video interview conducted via video with the hiring manager and/or team
Camera must be on
A valid photo ID must be presented during each interview
During the Hiring Process
Enhanced Biometrics ID verification screening
Background check, to include:
Criminal history (past 7 years)
Verification of your highest level of education
Verification of your employment history (past 7 years), based on information provided in your application
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range USD $144,000.00 - USD $180,000.00 /Yr.
Auto-ApplySubject Matter Expert - Residential Plumber (Remote) - Domalytx Tech Platform
Remote job
We're building tools to help homeowners better understand, manage, and resolve plumbing issues in their homes. We're looking for an experienced residential plumber to join our team as a subject matter expert - someone who's seen it all, knows what to look for, and can explain things in a way people actually understand.
What this job is:
This is a remote role that puts your real-world knowledge to work. You won't be turning wrenches - you'll be:
Helping explain and diagnose common residential plumbing issues
Offering insight into causes - not just the symptoms - of things like slow drains, backups, water pressure problems, pipe failures, and more
Providing cost ranges and repair timelines (parts, labor, permitting, etc.)
Flagging what's urgent and what can wait - and what's been misdiagnosed in the past
Clarifying options based on the type of home, construction era, and materials used (e.g., galvanized vs. copper vs. PEX)
Supporting the creation of content, templates, and internal training materials
Meeting homeowners via Zoom and recording short videos or clips as needed
This job is all about diagnosis, communication, and practical insight - not being in a crawlspace with a pipe wrench.
You'd be a great fit if:
You have 3+ years of experience in residential plumbing
You're a licensed plumber (or close to it - license not required if you can show deep knowledge)
You've dealt with a variety of systems, materials, and issues across different housing eras
You know the failure points and typical lifespan of piping, fittings, fixtures, and drainage systems
You understand how plumbing issues have been misdiagnosed or poorly repaired in the past
You can speak clearly and comfortably with homeowners and team members
You're confident on Zoom and fine being recorded occasionally
Why this is different:
No driving job to job
No wet basements or grimy crawlspaces
No gear hauling - just applying your experience in a new way
Bonus points for:
Familiarity with inspection-style reports
Ability to translate technical findings into clear summaries or guidance
Interest in helping build tools that make it easier for homeowners to make good decisions
Location: Remote (U.S. preferred)
Schedule: Flexible
If this sounds like you, send a short intro about your background and why you're interested.
Subject Matter Expert - Investment Accounting & Regulatory Reporting
Remote job
Client Servicing Subject Matter Expert - Investment Accounting & Regulatory Reporting are domain experts in a specific area or topic, operating as a liaison between our clients and internal teams. They develop and apply expertise on the Clearwater systems and processes to evaluate requirements and configure solutions to meet a wide range of investment accounting and reporting needs for Clearwater's largest clients.
Regarded as trusted experts in their area, they have the confidence to make decisions and contribute to client success, whilst being able to provide instruction to team members regarding their area of expertise.
Role Requirements:
* Experience in Investment Accounting: Proven track record of managing investment accounting processes including valuation, reconciliation, and reporting.
* Process Optimization: Demonstrated ability to identify and implement process improvements that enhance efficiency and accuracy within investment accounting workflows.
* Project Work: Experience successfully leading or participating in projects related to investment accounting, including system implementations, upgrades, and process documentation.
Desired Skills:
* Multi-Basis Accounting: Proficiency in multi-basis accounting principles, including but not limited to GAAP, IFRS, and local regulatory requirements.
* Financial Statement Expertise: Strong understanding of financial statements, including balance sheets, income statements, and cash flow statements, with the ability to interpret and analyze results effectively.
* Analytical Skills: Excellent analytical and problem-solving skills to assess complex financial data and identify areas for improvement.
* Communication Skills: Strong verbal and written communication skills, with the ability to convey complex accounting concepts to both technical and non-technical stakeholders.
* Attention to Detail: High level of accuracy and attention to detail in financial reporting and compliance documentation.
* Team Collaboration: Proven ability to work collaboratively in cross-functional teams and provide expert guidance to colleagues on investment accounting matters.
* Technology Proficiency: Familiarity with accounting software and financial management systems, as well as advanced skills in Excel and data analysis tools.
* Regulatory Knowledge: Understanding of relevant regulatory frameworks and compliance requirements impacting investment accounting practices. (BMA, NAIC, FASB, IFRS)
Education and Experience:
* Bachelor's degree or above in Accounting or Finance-related field, or experience in relevant area of specialization.
* 7+ years' relevant experience.
What we offer
* Business casual atmosphere
* Team focused culture that promotes innovation and ownership
* Access cutting edge investment reporting technology and expertise
* RSUs as well as employee stock purchase plan and 401k with match
* PTO and volunteer time off to give back to the community
* Defined and undefined career pathways allowing you to grow your own way
* Work from anywhere 3 weeks out of the year
* Work from home Fridays
* Maternity and paternity leave
New York Salary: $102,000 - $144,000 Base + Bonus + RSUs
Auto-ApplyCYBERSECURITY CLOUD SUBJECT MATTER EXPERT (SME) (ECWM)
Remote job
Education: Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related technical field
Security Clearance: Must possess a Secret Clearance or IT-II Non-Critical Sensitive security clearance
_______________________________________________________________
Who We Are
Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors.
Horizon's culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.
Key Responsibilities
This role serves as the primary cloud security architect responsible for ensuring that cloud-hosted IT systems, particularly the Electronic Contract Writing Module (ECWM) and related DoD contracting systems, are architected, designed, and implemented with robust security controls that meet or exceed Department of Defense requirements. The specialist provides comprehensive security oversight throughout the system lifecycle, from initial design through deployment and ongoing operations, with particular emphasis on cloud environments including Oracle Cloud Infrastructure (OCI), Amazon Web Services (AWS), and Microsoft Azure. The position requires deep expertise in DoD cybersecurity frameworks, FedRAMP compliance, Risk Management Framework (RMF), and the unique security challenges inherent in cloud-based Government systems handling sensitive contracting and procurement data.
Required Qualifications
Cloud ATO Experience: Two (2) years of hands-on experience achieving Authorization to Operate (ATO) in cloud environments (OCI, AWS, Azure, or equivalent platforms) with demonstrated success in navigating complex compliance requirements
DoD Systems ATO Experience: Five (5) years of experience achieving ATOs for compartmented DoD IT systems with deep understanding of DoD-specific security requirements, assessment processes, and stakeholder coordination
Cloud Certification: Current cloud security certification from major cloud providers (Oracle Cloud Infrastructure, AWS, Azure, or equivalent) demonstrating technical proficiency and up-todate knowledge of cloud security capabilities.
DoD Approved 8140/8570 Baseline Certification:
FedRAMP Expertise: Extensive knowledge of FedRAMP assessment methodology including practical experience with FedRAMP security control requirements, assessment procedures, and authorization processes
OCI Experience: Demonstrated experience working with Oracle Cloud Infrastructure (OCI) including security architecture, implementation, and compliance activities
Enterprise DoD IT Experience: Proven experience working with enterprise DoD IT systems, understanding of DoD architecture standards, and familiarity with DoD cybersecurity requirements and processes
Preferred Qualifications
Advanced cloud security certifications (CCSP, CISSP, SABSA, or equivalent)
CISSP, CISM, or other advanced cybersecurity certifications
Experience with DoD Enterprise DevSecOps Reference Design
Knowledge of containerization security (Docker, Kubernetes) and microservices security architecture
Experience with Government cloud initiatives (mil Cloud, AWS GovCloud, Azure Government)
Familiarity with AI/ML security considerations in cloud environments
Project management certification (PMP, PRINCE2) or equivalent
Experience with Agile development methodologies and security integration
Advanced degree in cybersecurity or related field
Additional Competencies:
Strong analytical and problem-solving skills with ability to assess complex security challenges and develop innovative solutions
Detail-oriented approach with commitment to thoroughness and accuracy in security assessments and documentation
Ability to work effectively under pressure and tight deadlines while maintaining high standards of quality
Adaptability to rapidly evolving cloud technologies and security threats
Leadership capabilities with experience mentoring junior staff and leading security initiatives
Commitment to continuous learning and staying current with emerging security technologies and threats
Customer service orientation with focus on supporting mission objectives while maintaining security standards
This role is critical for ensuring that cloud-hosted DoD systems maintain the highest levels of security while enabling mission effectiveness and supporting the Department's cloud-first strategy in a compliant and risk-managed manner.
Why you will love working with us/ Perks
A comprehensive benefits package including healthcare (medical, dental, vision and disability)
a 401k program where you are 100% vested from day one with an employer match after 90 days.
an Educational Assistance program.
a Student Loan Repayment Program
Gym Reimbursement Program.
Paid Time off
Dynamics, passionate, multi-disciplinary team of creative minds to work with and many more.
Horizon is an Equal Employment Opportunity employer, and it is our policy to consider all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
EOE/M/F/Vet/Disabled
Auto-ApplyDrupal 9 Subject Matter Expert
Remote job
IKM TeckChek provides web-based assessments that optimize the way companies hire, train and certify their workforces. IKM is established in multiple locations around the globe and our assessments are available in several languages. We are among the first SaaS companies, offering our services on the Internet since 2000. Knowledge is power, and IKM provides knowledge for hiring decisions.
Job Description
Are you an expert in your field? Are you looking for additional work or a new way to channel your career experience? Then help IKM to develop IT skills assessment tests! We are seeking a Reviewer to validate assessment questions in Drupal 9. This is a contract-based project performed wherever you choose. The work is done using an online tool that is accessed from our website.
Qualifications
We are seeking a Subject Matter Expert with a few years of experience.
Must have excellent grammar, spelling and vocabulary skills.
Additional Information
Please note that this work is to review a single IT skills assessment test. That is, to review a pool of multiple-choice questions. It is NOT to perform software testing or development on our company systems. If you enjoy this work, there may be opportunities to do this again in another subject area.
All of your information will be kept confidential according to EEO guidelines.
While there is an address associated with this ad, this is a 100% remote position.
Cloud Computing Specialist Subject Matter Expert (SME) (Future Opportunity)
Remote job
About Us AGE Solutions is a premier technology and professional services company, providing in-depth consulting, advanced technology solutions, and essential services throughout the U.S. government, defense, and intelligence sectors. Prioritizing innovation and client-focused solutions, we assist major agencies in addressing intricate issues and ensuring a more secure future.
This contract is intended to provide for a secure and highly available Google Cloud Platform (GCP). The Cloud Computing Specialist Subject Matter Expert (SME) will support the team's responsibilities to provide design, architecture, implementation, and sustainment for the cloud hosted environment and associated network resources.
Responsibilities Include:
Subject matter expert with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions).
Maintains current certification as a Certified Cloud Security Professional.
Works independently with substantial cloud computing security knowledge.
Identifies, manages, and resolves cloud computing security risk and implements “best practices” as applied within a cloud environment (across all the different deployment and service models, and derivatives).
Required Experience:
Five (5) years of relevant C&A experience.
Risk Management Framework (RMF) and NIST C&A experience.
DOD Cybersecurity experience.
Experience in assessing Cybersecurity Controls and conducting C&A reviews for large, complex Information systems.
Experience with modern and dynamic computing (e.g., hybrid computing, edge computing, cloud native microservices) and networking protocols or standard Internet of Things (IoT) protocols.
Experience and well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas which include: Architectural Concepts & Design Requirements, Cloud Data Security, Cloud Platform & Infrastructure Security, Cloud Application Security, Operations, Legal & Compliance.
Required Security Clearance:
Secret Clearance with IT-I Qualifying Investigation (Ex: T5 or SSBI)
Required Certifications:
DoD 8570 IAT Level II (Ex: Security+ CE)
ISC2 Certified Cloud Security Professional
Must possess at least one of the following Google Cloud Platform certifications:
Google Associate Cloud Engineer
Google Professional Cloud Architect
Must possess at least one of the following cloud certifications:
AWS Certified Cloud Practitioner
AWS Certified Security - Specialty
AWS Certified Solutions Architect - Associate
AWS Certified Solutions Architect - Professional
AWS Certified SysOps Administrator
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified Azure Security Engineer Associate
Oracle Cloud Infrastructure Cloud Operations
Preferred Qualifications:
Five (5) years hands-on experience working with Department of Defense (DoD) Commercial Cloud Hosting solutions.
In-depth knowledge of DoD security for Google Cloud Platform.
Hands-on experience with commercial cloud provider hosting solutions in addition to Google (i.e. Microsoft Azure, AWS, OCI) and associated relevant industry certifications).
Experienced with various cloud deployment solutions and offerings (IaaS, PaaS, SaaS).
Cyber Security and Risk Management: Deep knowledge of cloud security principles and best practices.
Strong understanding of NIST controls, DISA Security Technical Implementation Guides (STIG)/IAVAs, and DoD Cloud Computing Security Requirements Guide (CC SRG) relating to cybersecurity principles with experience in identifying, assessing, and mitigating risks associated with security posture as well as prepping and supporting successful audits.
Documentation and Reporting: Skilled in preparing and organizing comprehensive cybersecurity audit reports and technical documentation.
Knowledge and understanding of solutions and strategies to meet or exceed requirements of DoD Zero Trust.
Work Environment and Physical Demand:
Office work environment.
Must be able to sit and use a computer for extended periods of time.
Location: This is a remote role within the United States, requiring occasional travel (approximately 10%)
Compensation: $115,000 - $135,000
This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.
At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.
26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
401(k) with Match: We match 3% of your contributions with immediate vesting.
Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
Parental Leave: 15 days of fully paid leave for new parents, because family matters.
Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
At AGE, you'll do work that matters, supported by a company that delivers for its people.
Auto-ApplyOrganizational Change Management (OCM) Subject Matter Expert
Remote job
BerryDunn is seeking a Senior Consultant to join our Medicaid Practice Group (MPG) that will have an initial focus supporting our client in Puerto Rico as a Medicaid Enterprise System (MES) Organizational Change Management (OCM) Subject Matter Expert (SME). As part of our consulting team focused on State Medicaid Agency (SMA) clients, you will leverage your OCM expertise, along with project management and Medicaid knowledge, to help Medicaid agencies improve the health and lives of individuals. You will also be the success partner for Medicaid agencies in building healthier communities and stronger futures.
BerryDunn is seeking an individual with experience in OCM, preferably in state government, health IT, and/or the Health and Human Services (HHS) industry. This individual will support, and at times lead, the identification, development, and implementation of OCM activities in support of the Medicaid Enterprise and it's supporting people and processes. The ideal candidate will have a demonstrated State HHS IT OCM, project management and Prosci background with experience in Medicaid Management Information Systems (MMIS) modules implementations.
This position can be remotely based or in one of our offices in Portland, Maine, Charleston, West Virginia, San Juan, Puerto Rico, or Phoenix, Arizona. You will report to senior leaders in the MPG and will help clients nationally, with your initial focus being on our client in Puerto Rico. The candidate must be willing to work standard Atlantic Standard Time (AST) business hours to align with client and team schedules.
Travel Expectations: Approximately 25-50% travel may be required to support client engagements, stakeholder workshops, and project milestones.
You Will
Provide OCM services to SMA clients as they transform their organization to align with MES strategy. As a trusted advisor, you will provide leadership and guidance for clients and internal project teams in the following areas:
Strategy and Planning
Help develop and execute an OCM strategy appropriate to the client environment
Support, and at times lead, the development of project deliverables and artifacts such as plans, surveys, and assessments, e.g. Prosci Change Triangle (PCT), Change Readiness, OCM Maturity, and Training Needs
Stakeholder Engagement and Communication
Develop and manage project and stakeholder communications
Help develop and maintain strong relationships with project stakeholders, including clients, project team members, vendors, and other interested parties
Facilitate meetings with clients, vendors, and internal teams as needed
Help manage and report on project status, progress, budget, schedule, quality, and resources
Project Delivery
Support, and at times lead, the development of gap analysis and business processes and/or documentation (e.g. reports, standard operating procedures (SOPs), process maps, etc.)
Assist in developing and reviewing project deliverables and artifacts
Document and escalate action items, issues, and decisions
Help mentor and develop internal project team members
You Have
Bachelor's degree (a bachelor's degree can be replaced with an additional four (4) years related experience)
A minimum of five (5) years of experience implementing OCM practices for system implementation projects using an industry standard change management framework
Three (3) years of demonstrated experience in an OCM lead or SME role supporting a SMA or a large healthcare provider management organization of a similar size
Familiarity with MES modernization efforts and CMS guidelines
Demonstrated ability to perform and/or lead change management activities using an industry standard change management framework
Demonstrated ability to confidently facilitate meetings and present complex concepts to stakeholders
Demonstrated ability to balance multiple assignments and achieve quality results in a timely manner
Demonstrated ability to create and sustain positive working relationships with diverse stakeholders
Demonstrated ability to perform and thrive in an ambiguous and changing environment
Written and verbal fluency in English
Proficiency in all Microsoft (MS) applications
Proficiency in MS Visio a plus
Spanish fluency is a plus
Prosci and/or other industry recognized change management certification strongly desired
Prior consulting experience is a plus
Compensation Details
The base salary range targeted for this role is $115,000 - $135,000. This salary range represents BerryDunn's good faith and reasonable estimate of the range of possible compensation at the time of posting. If an applicant possesses experience, education, or other qualifications more than the minimum requirements for this posting, that applicant is encouraged to apply, and a final salary range may then be based on those additional qualifications; compensation decisions are dependent on the facts and circumstances of each case. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, years of experience, depth of experience, seniority, merit, education, training, amount of travel, and other relevant business considerations.
BerryDunn Benefits & Culture
Our people are what make BerryDunn special, and in return we strive to support our employees and help them thrive. Eligible employees have access to benefits that go beyond what's expected to support their physical, mental, career, social, and financial well-being. Visit our website for a complete list of benefits and a look into our culture: Experience BerryDunn.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process or perform essential job functions. Please contact ********************* to request an accommodation.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
About BerryDunn
BerryDunn is the brand name under which Berry, Dunn, McNeil & Parker, LLC and BDMP Assurance, LLP, independently owned entities, provide services. Since 1974, BerryDunn has helped businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm's tax, advisory, and consulting services are provided by Berry, Dunn, McNeil & Parker, LLC, and its attest services are provided by BDMP Assurance, LLP, a licensed CPA firm.
BerryDunn is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of our people, clients, and communities. Led by CEO Sarah Belliveau, the firm has been recognized for its efforts in creating a diverse and inclusive workplace culture, and for its focus on learning, development, and well-being. Learn more at berrydunn.com.
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Auto-ApplyFederal Health Care Program Subject Matter Expert (SME)
Remote job
Full-time Description
Job Title: Federal Health Care Program Subject Matter Expert (SME)
Job Type: Full-time
Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.
About the Role:
The Federal Health Care Program Subject Matter Expert will serve as a government healthcare business advisor and liaison to the Government and contracted staff in all phases of the project. This role requires analyzing processes, proposing functional business solutions, and defining application requirements for Medicare, Medicaid, and other Federal Healthcare Programs. The SME will focus on achieving efficiencies through automation, modeling, best practices, and procedures while applying relationships, tasks, and resources for each process into the development lifecycle.
Requirements
Roles & Responsibilities:
Serve as government healthcare business advisor and liaison to Government and contracted staff
Support all phases of project with healthcare domain expertise
Analyze existing processes and identify opportunities for improvement
Propose functional business solutions aligned with federal healthcare program requirements
Define detailed application requirements for Medicare, Medicaid, and other Federal Healthcare Programs
Focus on achieving efficiencies through automation, modeling, and best practices
Identify and apply relationships, tasks, and resources for each process
Integrate healthcare business solutions into the development lifecycle
Provide authoritative guidance on Medicare and Medicaid business knowledge
Interpret and apply knowledge of HHS Code of Federal Regulations
Reference and apply the Medicare Program Integrity Manual (PIM)
Apply knowledge base to entities affiliated with federal healthcare programs
Collaborate with technical and business teams to ensure compliance
Communicate complex healthcare regulations and requirements clearly
Required Professional Skills:
Working knowledge of federal healthcare regulations and workflows
Extensive experience in evaluation, assessment, and administration of Federal Healthcare Programs
Specific expertise in Medicare and Medicaid programs
Comprehensive knowledge of the HHS Code of Federal Regulations
Thorough understanding of the Medicare Program Integrity Manual (PIM)
Ability to serve as an authority in Medicare and Medicaid business knowledge
Capability to apply knowledge to entities affiliated with federal healthcare programs
Exceptional oral communication skills
Exceptional written communication skills
Strong analytical and problem-solving abilities
Experience defining functional requirements for technical systems
Preferred Professional Skills:
Experience with CMS systems and projects
Knowledge of healthcare interoperability standards
Familiarity with API gateway implementations in healthcare
Experience with healthcare data standards and compliance
Understanding of healthcare privacy and security requirements (HIPAA)
Background in healthcare IT modernization initiatives
Dynanet Team Requirements and Expectations:
Possess Strong written and verbal communication skills.
Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Education/Experience Requirements:
Comprehensive knowledge of the HHS Code of Federal Regulations required
Thorough understanding of the Medicare Program Integrity Manual (PIM) required
Proven experience working with Medicare and Medicaid programs
Demonstrated experience in federal healthcare program evaluation and administration
Employee Benefits Overview:
Industry Competitive Compensation
Medical and Dental Insurance
Paid Time Off/Holidays
401(k) Retirement Plans with Matching
Remote Work*
Paid Training
Employee Referral Program
Employee Development Program
Legal Content Subject Matter Experts
Remote job
BluShark Digital is looking for sophisticated subject matter experts (SMEs) who can leverage their legal knowledge to fact-check AI-written legal marketing copy. The final results need to be:
Legally accurate,
Informative,
Well-written,
Unique, and
SEO-optimized.
In this position, you will exercise your skills in fact-checking and proofreading with your knowledge of the law, all while working from home and creating your own schedule. Producing readable, in-depth content for law firm websites across the nation is our passion and priority.
BluShark prides itself on being an agency that puts people first. We are dedicated to developing innovative and successful SEO solutions for law firms, no matter their size or industry. We also want you to grow and learn. Learning how to leverage generative AI is an excellent opportunity to improve your skills along with us.
We have identified the following characteristics as important to work for BluShark:
Innovative and forward-thinking
Detail-oriented and accurate
Reliable and hardworking
Willing and eager to learn
A positive attitude toward feedback
In our hiring process, each resume will be reviewed by our recruiting team. Selected candidates will be asked to review an AI-generated writing sample for legal accuracy. This is your chance to make a good impression and display your skills. The candidates with the strongest samples will be selected to participate in a phone interview so we can learn more about your experience and share our expectations for the role.
BENEFITS:
This is a freelance, remote position
You can work on your own schedule
Consistent work cadence
Pay is on a per-project basis, with potential bonuses for excellent and high-volume output
RESPONSIBILITIES:
Fact-check 700-word legal marketing copy for legal concepts and accuracy (minimum of 5 pages reviewed per week required)
Review and resolve comments from editors
Ensure pages follow BluShark's content best practices
QUALIFICATIONS:
JD degree required
English fluency (professional written)
Experienced research and fact-checking abilities
Strong legal knowledge
Excellent writing skills
JOB TYPE: Contract
PAY: From $7/project
PAYMENT METHOD: Secure direct deposit through Bill.com
Work Location: Remote
Page order volume is based on the quality of fact-checking, timeliness in submitting assignments, and adherence to our processes. Compensation starts at $7/project, with a requirement of 5 pages per week. Reviewers who consistently hit these marks have further opportunities for growth and compensation.
BluShark Digital is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. BluShark Digital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCloud Computing Specialist (CCS) - Subject Matter Expert (SME)
Remote job
We are seeking a Cloud Computing Specialist (CCS) - Subject Matter Expert (SME) to provide expert-level cloud security, architecture, and compliance support to the Defense Logistics Agency (DLA) Critical Cloud and Infrastructure Support (CCIS) program. The CCS-SME will lead the assessment, implementation, and management of secure commercial cloud environments across Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, and Oracle Cloud Infrastructure (OCI), ensuring compliance with Department of Defense (DoD) cybersecurity policies and frameworks.
The ideal candidate will possess extensive experience in the application of the Risk Management Framework (RMF), NIST 800-53 security controls, and DoD Cloud Computing Security Requirements Guide (SRG). This position requires hands-on experience with cloud security engineering, authorization processes, and automation of security compliance within multi-cloud and hybrid environments.
*This position is contingent upon contract award.*
Job Duties and Responsibilities:
Serve as a subject matter expert on cloud computing technologies, architectures, and compliance requirements for DoD environments.
Lead and perform Certification and Accreditation (C&A) and Risk Management Framework (RMF) activities across multiple cloud platforms.
Evaluate, document, and validate cybersecurity controls in accordance with NIST SP 800-53, 800-37, and DoD Cloud SRG requirements.
Develop and maintain security documentation, including System Security Plans (SSPs), POA&Ms, and Continuous Monitoring strategies.
Advise DLA stakeholders on secure cloud architecture and provide recommendations to meet FedRAMP, DoD SRG, and Zero Trust requirements.
Perform vulnerability assessments and security gap analyses for cloud-based and hybrid systems.
Implement cloud-native security solutions and automation to ensure compliance with RMF and DISA STIG standards.
Collaborate with system engineers, network specialists, and database administrators to ensure integrated and secure system operations.
Provide technical expertise and support during audits, inspections, and Command Cyber Readiness Inspections (CCRI).
Develop training materials and provide mentoring to DLA staff on cloud cybersecurity best practices and compliance automation.
Other duties as assigned.
Job Requirements (Education/Skills/Experience):
Clearance: Must possess an active Secret clearance and be eligible for IT-I (Tier 5/SSBI) / Critical Sensitive access. U.S. Citizenship required.
Certifications:
ISC² Certified Cloud Security Professional (CCSP) or equivalent required.
One or more Google Cloud Platform certifications (Associate Cloud Engineer or Professional Cloud Architect).
One or more AWS, Azure, or OCI certifications (AWS Certified Cloud Practitioner, AWS Certified Security - Specialty, AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect - Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified Azure Security Engineer Associate).
DoD 8570/8140 IAT Level II or higher (e.g., Security+, CASP+, or CISSP).
Education: Bachelor's Degree in Information Systems, Cybersecurity, Computer Science, or related technical field.
Five (5) or more years of direct experience with DoD Certification and Accreditation (C&A) and RMF processes.
Minimum five (5) years of experience conducting cybersecurity assessments and cloud compliance reviews in large, complex DoD or Federal Information Systems environments.
Expert knowledge of NIST SP 800-53 and 800-37 standards and DoD Cloud Computing Security Requirements Guide (SRG).
Hands-on experience conducting cloud security assessments and authorizations for enterprise-scale environments.
Demonstrated expertise with commercial cloud providers including GCP, AWS, Azure, and OCI.
Strong understanding of Zero Trust principles and FedRAMP IL4/IL5 compliance frameworks.
Experience implementing cloud automation solutions using Terraform, Ansible, or other Infrastructure as Code tools.
Excellent communication, documentation, and problem-solving skills with the ability to lead technical discussions and compliance reviews.
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. As thought leaders and innovators, our team of specialists build client-centric solutions that solve critical challenges faced by defense, civilian, and healthcare organizations. Employing a mission-focused approach, we deliver value that not only enhances current operations, but also drives future change. Closely aligned with this approach is our commitment to advancing the Navajo Nation and its People. Through economic development and community empowerment, we elevate the Navajo Nation to provide lasting impact and sustainable growth for future generations. DDC's ability to unite legacy-inspired technologies, industry best practices, and proven methodologies has contributed to our success for twenty years.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.
Auto-ApplyOPEX102: JIRA Subject Matter Expert
Remote job
.
JerseySTEM is looking for talented professionals across our departments to commit time and energy as long-term engagement for our mission to provide STEM education to underrepresented middle school girls.
The JIRA Subject Matter Expert builds filters, custom dashboards, and reports to provide end-users and leadership with meaningful operational/performance metrics and status reports using JIRA tools. Also will create user training to ensure all team members understand how to effectively and efficiently utilize JIRA for managing tasks.
Responsibilities
Create and maintain detailed technical and user-facing documentation for internal reports and dashboards
Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within Jira
Advise/Propose custom workflows, fields, permission schemes, post functions, etc.
Serve as internal SME on the JIRA tool
Consult on ways to optimize and improve Jira setup and process workflows and identify where functionality can or cannot meet user requests
Qualifications
Minimum of 3 years of experience with agile software development techniques, methodologies and best practices
Strong communication/presentation skills to effectively interact with team members, scrum masters and leadership
Experience building, managing and enforcing standards
Effectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time
Experience in an Agile/Scrum organization
An ability to thrive in highly flexible environments
Minimum time commitment: 5-7 hours/ week with committed work times, for a minimum 6 months period
Location : This position is remote.
Auto-ApplyInformation Technology Subject Matter Expert
Remote job
Responsibilities & Qualifications
RESPONSIBILITIES
Serves as the Management Information System (MIS) Manager responsible for the design, development, and management of enterprise-level risk assessment and business continuity frameworks across a large, decentralized organization.
Develops and implements methodologies and tools to ensure business continuity of operations across multi-division and multi-platform environments.
Provides expert-level technical guidance on complex information processing and automation challenges, ensuring alignment with enterprise architecture and DoD information assurance requirements.
Recognizes and recommends emerging technologies, software solutions, and automation techniques to optimize mission and business processes.
Supports enterprise solutions software integration across business areas, ensuring interoperability in open systems and client-server environments.
Conducts system planning and analysis for data processing requirements to meet future workload demands.
Designs and deploys applications leveraging Internet standards, modern web protocols, and multi-media technologies to enhance system access and usability.
Integrates and manages network infrastructure components including routers, switches, routed networks, frame relay, and various network topologies (Token Ring, Ethernet).
Provides hands-on leadership in troubleshooting, network discovery, and system optimization using enterprise tools and methodologies.
Leads project teams through the full lifecycle of IT modernization and cloud migration initiatives.
REQUIRED QUALIFICATIONS
Experience
Minimum Ten (10) years of systems engineering experience, including management of multi-platform, multi-operating system enterprise environments.
Experience and knowledge in:
Google Cloud Platform (GCP) and Amazon Web Services (AWS) management and administration.
Windows Server and Red Hat Enterprise Linux (RHEL) operating systems.
Oracle and Microsoft SQL Server database administration.
Network administration, Internet communications protocols, and enterprise-level services.
Project management of large-scale IT or cloud transformation efforts.
Education
Bachelor's degree (BA/BS) in a technical discipline.
Certifications
DoD 8570 IAT Level II Baseline Certification:
COMPTIA Security+ CE
Cisco Certified Network Associate (CCNA)
COMPTIA Cybersecurity Analyst (CySA+)
Global Information Assurance Certification (GIAC) Global Industrial Cyber Security Professional (GICSP)
And one of the Following Google Cloud Platform certifications:
Google Associate Cloud Engineer
Google Professional Cloud Architect
And one of the following AWS certifications:
AWS Certified Cloud Practitioner
AWS Certified Solutions Architect - Associate
AWS Certified Solutions Architect - Professional
Clearance
Top Secret - IT-I (Tier 5/SSBI) Critical Sensitive Clearance
Desired Experience and Skills
In-depth knowledge of Google Cloud Platform administration and operations.
Experience with additional commercial cloud providers (e.g., Microsoft Azure, AWS, Oracle Cloud Infrastructure) and associated certifications.
Five (5) years of hands-on experience supporting DoD IT systems.
Three (3) years designing, architecting, deploying, and managing cloud-based infrastructures and applications.
Proven project management experience leading cloud infrastructure projects through design, implementation, and sustainment phases.
Strong leadership, communication, and interpersonal skills to collaborate across technical and non-technical teams.
Advanced analytical and problem-solving abilities for troubleshooting and issue resolution.
Demonstrated ability to lead and motivate teams of IT professionals in a mission-driven environment.
Excellent communication skills, including the ability to convey complex technical concepts to non-technical audiences.
Deep understanding of cloud security, DISA STIGs, IAVA compliance, and DoD cybersecurity principles.
Experience preparing comprehensive technical documentation, project plans, and reports.
Strong knowledge of network architecture, routing, and security, including VPCs, load balancers, and firewalls.
Hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Google Cloud Deployment Manager.
Proficiency in scripting and automation using languages such as Python, Bash, or PowerShell.
Strong administration skills in Windows Server and RHEL environments.
Experience with Oracle, SQL, and other enterprise database management systems.
Overview
We are seeking a Information Technology Subject Matter Expert to join our team supporting Cloud and Infrastructure Services at Defense Logistics Agency (DLA).
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at *****************
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Location: Candidates must reside in one of our approved hiring states within the United States.
Type of environment: Office, Remote, Varies
Noise level: (Low, Medium, High)
Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel:10%
List of Approved States:
AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MA, MI, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, D.C, WV, WI, WY.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Top Secret Clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.
Auto-ApplySpanish Medical Annotation Subject Matter Expert (SME)
Remote job
About Centific
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem-comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets-to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
About Job
We are seeking a Spanish Medical Annotation Subject Matter Expert (SME) to support annotation tasks with a strong focus on accuracy and quality. In this role, you will leverage your native Spanish proficiency, medical background, and English skills to perform specialized annotation tasks, ensuring high-quality outputs across various projects.
Key Responsibilities:
Specialized Audio Annotation: Conduct detailed annotations, transcriptions, summarizations, and translations related to medical content, applying your healthcare expertise.
Quality Assurance: Review and ensure the accuracy of annotations completed by junior annotators, providing guidance and corrections as needed.
Training & Mentoring: Assist in training new annotators, sharing specialized knowledge and best practices in annotation.
Required Skills & Qualifications:
Native Spanish speaker with proficient English skills.
Healthcare-related background (medical, clinical, or life sciences experience preferred).
Strong attention to detail and ability to manage complex annotation tasks.
Ability to ensure compliance with project guidelines and quality standards.
Work Details:
Location: Must be based in the U.S. (East Coast preferred).
Duration: Long-term position.
Hours: 8 hours per day, with normal rest days observed during holidays.
Work Setup: Remote position with a company-provided device (shipped to your home).
Background Check: Mandatory for all candidates, conducted by Centific.
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Auto-ApplySubject Matter Expert - HEALTH SYSTEMS ANALYST
Remote job
The Senior Health Systems SME provides expert-level guidance, analysis, and support to the Veterans Health Administration (VHA) in evaluating and optimizing business and clinical processes across the enterprise. This role is responsible for assessing current and future state concepts, developing and implementing new business processes, diagnosing operational challenges, and redesigning workflows to enhance efficiency, compliance, and care delivery. The SME will contribute specialized expertise in VHA Medical Center operations, Veterans Integrated Service Network (VISN) structures, and affiliated healthcare education systems, ensuring that system improvements align with both clinical and business objectives.
Primary Responsibilities
Support the analysis, design, development, and implementation of business processes within the VHA.
Conduct detailed assessments of current state operations and define future state concepts to advance organizational objectives.
Develop new business processes and redesign existing workflows to address identified challenges and improve effectiveness.
Monitor redesigned processes to ensure sustained improvement and alignment with VHA policies, priorities, and strategic goals.
Perform continuous process analysis in response to policy updates, organizational changes, and evolving healthcare delivery requirements.
Provide subject matter expertise on VHA Medical Center operations, VISN structures, and clinical/business process integration.
Apply specialized knowledge in Veterans healthcare program areas such as Patient Centered Medical Home, Mental Health (including Residential Rehabilitation and PTSD), Prosthetics, Telehealth, Women's Health, Specialty Care, Veterans Homelessness, and Geriatrics and Extended Care.
Collaborate with VHA leadership and stakeholders to ensure that process improvement initiatives meet operational and clinical requirements.
Advise on the integration of business and clinical processes with affiliated healthcare education systems.
Minimum Qualifications
Master's degree in Health Systems Management, Healthcare Administration, Public Health, Public Administration, or related field.
Minimum ten (10) years of experience in a large-scale government integrated healthcare system, with substantive Veterans healthcare program involvement.
Proven expertise in analyzing, designing, developing, and implementing healthcare business processes.
Extensive experience with VHA Medical Center operations and working knowledge of VISN structures.
Strong understanding of both clinical and administrative processes within the VHA.
Experience with affiliated healthcare education systems.
Demonstrated ability to diagnose operational challenges and develop effective process redesign strategies.
Excellent communication, facilitation, and collaboration skills.
Desired Qualifications
Experience leading enterprise-wide process improvement initiatives in Federal healthcare systems.
Knowledge of Federal healthcare policy development and implementation.
Certification in Lean Six Sigma, Change Management (e.g., PROSCI ), or related methodologies.
About Aptive
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.
We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.
Founded: 2012
Employees: 300+ nationwide
EEO Statement
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.
Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.
Auto-ApplySubject Matter Expert II
Remote job
Subject Matter Expert IIBAM is a dynamic, multi-disciplinary firm with leading-edge skills in information technology, software development and applied research. Serving government and commercial markets, BAM is committed to its customers and to delivering strong leadership, sound solutions, and innovative thinking.
BAM is seeking a Subject Matter Expert to join its team. The Subject Matter Expert II provides advanced subject matter expertise in a specialized technical or operational field to support strategic initiatives, program execution, and solution development. This mid-level role is responsible for applying deep domain knowledge to solve complex problems, guide project teams, and ensure technical accuracy and relevance in deliverables. The Domain Expert II collaborates with cross- functional teams, including engineers, analysts, and product managers, to deliver high-impact results aligned with client and organizational goals.
Key Responsibilities:
Serve as a subject matter expert (SME) in DAF A1 domain
Provide technical guidance and domain-specific insights throughout the project lifecycle.
Analyze complex data sets, systems, or operational environments to identify trends, risks, and opportunities.
Develop and review technical documentation, white papers, and reports.
Support product development and client engagements with domain expertise.
Collaborate with internal and external stakeholders to ensure alignment with mission objectives.
Contribute to internal knowledge-sharing initiatives.
Stay current with industry trends, emerging technologies, and regulatory changes relevant to the domain.
Required Qualifications:
Bachelor's degree.
10+ years of experience in the relevant domain or industry.
Proven ability to apply domain knowledge to real-world challenges and project needs.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Experience working in or with government agencies or regulated environments.
Preferred Qualifications:
Master's degree preferred.
Advanced degree or certifications in the domain (e.g., PMP, etc.).
Experience with Agile or other collaborative development methodologies.
Experience with SBIR/STTR programs or federal R&D initiatives.
Familiarity with federal acquisition processes and technical standards.
Proficiency in data analysis tools or modeling software.
This is a remote position.
SBIR
Auto-ApplyGrant Writing Subject Matter Expert (6 Month Contract Role, EST Hours)
Remote job
FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $12B in gift commitments for nonprofits since we were founded in 2017. We've been featured in the New York Times, Forbes, Oprah's magazine, and our co-CEOs have even been named to Town & Country's “Top 50 Philanthropists” list.
All of this is because we've figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.
In the last 8 years, we've grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We'd love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces for Diversity; you can also check us out on Glassdoor! Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple.
Full-time • Contract (6 Months) • Working in EST Time Zone About the Role
Grant Assistant is FreeWill's newest product helping nonprofits win more funding through AI-powered tools. We're seeking an experienced grant professional to be a Grant Writing Subject Matter Expert (SME). You'll leverage your deep grants expertise to train, evaluate, and refine our AI models; AI experience is a plus, but not required.
What this role is: You're teaching AI systems to replicate your grant writing or evaluation expertise. You'll spend time evaluating AI outputs, labeling what's excellent versus what needs improvement or is altogether incorrect, annotating why certain approaches work, documenting patterns, and working with clients and engineers to improve model performance. This is a unique opportunity to shape the future of AI-assisted grant writing and scale impact to countless nonprofits, helping them better fund and achieve their missions.
What this role is not: You won't be writing grants for nonprofit clients, managing a portfolio of partner relationships, or doing traditional grant consulting.
FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation.
This is a full-time contractor position for 6 months and will have a monthly retainer of $9,000.
What You'll Do
As our grants subject matter expert and AI model trainer, your primary responsibility is teaching our AI systems to write grants like an expert. You won't be writing grants for clients-you'll be training AI models to do it.
Key Responsibilities
AI Model Training & Ground Truth Establishment
Serve as the definitive "ground truth" for what constitutes excellent versus poor grant writing, providing the reference standard our AI models learn from
Review AI-generated grant content and assess quality
Create and maintain an annotated library of evaluated AI outputs
LLM Judge Development & Calibration
Provide expert judgment to train and assess performance of evaluation systems in collaboration with engineers
Iterate on evaluation approaches based on real-world performance and edge cases
Quality Framework & Standards Definition
Establish clear standards for output quality and structured guidelines for grant writing best practices
Document best practices across different grant types
Strategic Impact & Measurement
Drive improvement in key performance metrics
Partner with leadership to align AI training priorities with broader product strategy
Required Qualifications
Grant Writing Expertise
7+ years of hands-on grant writing and proposal development experience for US nonprofits, with a proven track record of winning competitive applications, or experience evaluating or awarding grant proposals
Deep understanding of what makes grant proposals succeed: narrative structure, funder alignment, evidence presentation, tone calibration, storytelling techniques
Experience across multiple funding sources (federal, foundation, corporate) and grant types (program support, capacity building, capital campaigns, research)
Demonstrated versatility across a wide range of programmatic and thematic areas (such as: health, education, faith-based initiatives, environmental conservation) with the ability to adapt narratives and strategies to each funder's mission and priorities
Evaluation & Analytical Skills
Strong ability to review others' grant writing and provide specific, actionable critiques
Experience identifying patterns across large sets of content and developing classification frameworks or taxonomies
Comfort learning qualitative analysis methodologies such as open coding, thematic analysis, or systematic evaluation processes
Skill in translating tacit knowledge into explicit, teachable principles that can be documented and learned
Communication & Documentation
Excellent written communication skills: you can articulate
why
something is good or bad in a way that both humans and AI training systems can learn from
Ability to create clear, structured documentation of standards, processes, evaluation criteria, and insights
Comfort presenting findings and recommendations to both technical and non-technical stakeholders
Mindset
Self-directed and comfortable with ambiguity in an early-stage environment where your role is pioneering
Passionate about nonprofit mission and impact, with genuine commitment to scaling expert grant support through technology
Detail-oriented without losing sight of the bigger picture: you can critique individual outputs while tracking systemic patterns
Hiring Process
The hiring process for this role is as follows:
Initial Phone Screen (15 minutes)
Hiring Manager interview (30 minutes)
Assignment: Grant critique and quality framework exercise (1-2 hours)
Live Presentation: Present your quality framework and evaluation approach (1 hour)
Offer (contingent on positive references)
Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.
FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
We are a remote-first company that's able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can't sponsor working visas, so all applicants will need to have work authorization in the US.
Don't check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!
AI Policy
We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.
For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.
The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.
#LI-DNP
Auto-Apply.NET Core / C# Subject Matter Expert (Remote)
Remote job
edX, part of 2U Inc., works with respected universities and organizations to deliver innovative, skills-based training to a community of over 45 million learners around the world to support them at every stage of their lives and careers. edX delivers boot camps through an immersive learning experience with expert services and valuable resources. As of 2021, graduates have been hired by 6,700+ companies, including more than 62% of the Fortune 100.
2U is looking for an experienced .NET Core/C# subject matter expert to temporarily join our Enterprise team for an exciting curriculum development project. This can be a full-time or part-time role, which would be perfect for someone with strong expertise in .NET Core/C# and relevant professional experience. You'll work remotely with curriculum and QA engineers, instructional designers, and editorial partners to write technical curriculum that is highly instructive, engaging, and teachable while resulting in expected learning outcomes for students. The ideal candidate will have collaborated on highly complex projects with flexibly-resourced teams and have the ability to adapt quickly to a fast pace and changing requirements. You're always driving for great quality, but you also know when to ship a product, working iteratively to continue improving based on feedback. You are available to teach a full-time cohort either remotely
or
on-site in Charlotte, NC (post Covid-19) Required Skills & Experience
Minimum 5 years relevant industry experience
Solid .NET Core and C# skills
ASP.NET Core
MVC
REST web services and APIs
HTML5, CSS3, and JavaScript
Data structures and error handling in C#
SQL, relational modeling, and relational databases
Entity Framework
Agile and Pivotal Tracker
General familiarity with CI/CD tools
Microservice architectures
Test-Driven Development and testing with xUnit
Exceptional communication, problem-solving, and writing skills
Ability to communicate complex topics in a manner that can be clearly understood by beginners
Bonus Skills
Angular 8, 9, or 10
Typescript 3 or 4
Experience writing technical curriculum or informational/learning content
Experience working with a writer or instructional designer to develop instructional or technical content
Experience teaching programming or other relevant technical topics
Experience with online or asynchronous learning
Collaborating remotely with a distributed team
Working with an Agile/Scrum team
Commitment
Full-time, 40 hours/week OR part-time, 29 hours/week
Start as soon as possible
7-8 month contract
Fully remote
Daily standups with the team
At least 4 hours daily overlap with Central U.S. time zone
Able to teach a full-time cohort either remotely
or
on-site in Charlotte (post Covid-19)
Hourly salary only: In Colorado, the anticipated hourly salary for this role is ($38/hr). Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate's assigned office) and prior work experience of the candidate
*2U Diversity and Inclusion Statement*
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we've taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: ********************.
*You must apply in your FULL LEGAL NAME*
Your full legal name must be the EXACT name and spelling as listed on your government issued ID Card, birth certificate, name change order, adoption decree, naturalization or immigration documentation. Initials are not acceptable unless initials are part of your full legal name.
Auto-ApplyUX Design- Subject Matter Expert
Remote job
Remote position: The Subject Matter Expert (SME) will work as a consultant under the direction of the Curriculum Project Manager to help develop the curriculum for a Master of Science in UX Design. The SME position is a temporary, project-based, 1099 position.
Reviews research and assessment and provides recommendation for program goals and alignment to industry certifications and programmatic accreditation, if necessary
Develops program architecture
Develops program descriptions
Develops program level objectives
Completes mapping of course level objectives to program level objectives, certification competencies, and accreditation curriculum requirements
Creates course syllabi, including course description, course level objectives, course topics, and course calendar
Recommends media, reviews media options, and selects media to be used as course resources
Develops course content and associated assignments, activities, presentations, projects, discussion questions, etc.
Designs and develops assessments to determine achievement of learning outcomes
Creates facilitator guides
Provides expert UX design knowledge
Recommends necessary software, equipment, and supplies for student use throughout the program
Requires:
5 or more years' work experience in digital design, with a strong experience in UI design, UX design, interaction design, human-computer interaction, interactive design, and HTML/CSS/JavaScript, required
Comprehensive understanding of contemporary user-centered design methodologies, such as user research, participatory design, prototyping, and user testing, required
Proficiency in digital design software and tools, such as Sketch, InVision, GitHub, Adobe Creative Suite/Cloud, Bootstrap 4, Prototyping, Storyboarding, and Wireframing, required
Must hold a college credential in UX Design, Web Design, Web Development, Computer Science, or related field
Auto-Apply