Inbound sale representative vs business representative

Differences between inbound sale representative and business representative duties and responsibilities

Inbound sale representative example responsibilities.

• Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
• Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
• Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
• Perform adjustments to customers accounts in the CSG and Comtrac database.
• Influence and sell CDV and CHSI to new and existing customers.
• Meet customers needs and upselling by offering additional products and services base on discovery questions.
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Business representative example responsibilities.

• Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
• Verify ICD-9 to physician's diagnosis; insure correct CPT codes and level of service are going out on claims.
• Handle incoming calls to investigate and troubleshoot network and hardware concerns that align with company expectations of quality.
• Utilize multiple internal information systems and applications to troubleshoot hardware issues.
• Verify all new and returning patients' insurance coverage and eligibility when reviewing patient registration.
• Obtain and verify accurate and complete patient demographic information, appropriately schedule patients according to center and insurance guidelines.
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