Inbound sale representative vs customer care representative

The differences between inbound sale representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a customer care representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Inbound sale representative vs customer care representative overview

	Inbound Sale Representative	Customer Care Representative
Yearly salary	$46,054	$32,912
Hourly rate	$22.14	$15.82
Growth rate	5%	-4%
Number of jobs	118,186	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Average age	46	40
Years of experience	8	12

What does an inbound sale representative do?

An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Inbound sale representative vs customer care representative salary

Inbound sale representatives and customer care representatives have different pay scales, as shown below.

	Inbound Sale Representative	Customer Care Representative
Average salary	$46,054	$32,912
Salary range	Between $27,000 And $75,000	Between $26,000 And $40,000
Highest paying City	Boston, MA	Urban Honolulu, HI
Highest paying state	Massachusetts	Hawaii
Best paying company	Altice USA	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between inbound sale representative and customer care representative education

There are a few differences between an inbound sale representative and a customer care representative in terms of educational background:

	Inbound Sale Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	University of Southern California	-

Inbound sale representative vs customer care representative demographics

Here are the differences between inbound sale representatives' and customer care representatives' demographics:

	Inbound Sale Representative	Customer Care Representative
Average age	46	40
Gender ratio	Male, 46.4% Female, 53.6%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between inbound sale representative and customer care representative duties and responsibilities

Inbound sale representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Succeed at inbound sales role utilizing quick rapport building talent while upselling customers.
Create excellent customer service skills and multitasking, by providing professional, reliable customer service in a fast-pace working environment.
Perform adjustments to customers accounts in the CSG and Comtrac database.
Influence and sell CDV and CHSI to new and existing customers.
Meet customers needs and upselling by offering additional products and services base on discovery questions.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Inbound sale representative vs customer care representative skills

Common inbound sale representative skills

Excellent Interpersonal, 21%
Customer Service, 10%
Mutual Funds, 9%
Excellent Organizational, 9%
Data Entry, 5%
Customer Inquiries, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Executive Management Industry
Inbound Sale Representative
Inbound Sale Representative vs Customer Care Representative

Updated January 8, 2025

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