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The differences between inbound sale representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a customer service representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Inbound Sale Representative | Customer Service Representative | |
| Yearly salary | $46,054 | $32,260 |
| Hourly rate | $22.14 | $15.51 |
| Growth rate | 5% | -4% |
| Number of jobs | 118,186 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Average age | 46 | 40 |
| Years of experience | 8 | 12 |
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Inbound sale representatives and customer service representatives have different pay scales, as shown below.
| Inbound Sale Representative | Customer Service Representative | |
| Average salary | $46,054 | $32,260 |
| Salary range | Between $27,000 And $75,000 | Between $25,000 And $41,000 |
| Highest paying City | Boston, MA | Des Moines, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | Altice USA | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between an inbound sale representative and a customer service representative in terms of educational background:
| Inbound Sale Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Southern California | - |
Here are the differences between inbound sale representatives' and customer service representatives' demographics:
| Inbound Sale Representative | Customer Service Representative | |
| Average age | 46 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |