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The differences between inbound sale representatives and inside sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming an inside sales representative takes usually requires 2-4 years. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $44,413 average annual salary of an inside sales representative.
The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for an inside sales representative are customer service, CRM, and outbound calls.
| Inbound Sale Representative | Inside Sales Representative | |
| Yearly salary | $46,054 | $44,413 |
| Hourly rate | $22.14 | $21.35 |
| Growth rate | 5% | 4% |
| Number of jobs | 118,186 | 244,168 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 66% |
| Average age | 46 | 47 |
| Years of experience | 8 | 4 |
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
An inside sales representative is responsible for selling services and products to clients, driving the company's revenues and increase sales profitability. Duties of an inside sales representative include developing strategic sales pitches, responding to customer's inquiries and requests, offering promotional products and discounts, researching potential clients, creating sales reports, and managing customer's possible complaints. An inside sales representative also provides strategic solutions to share with the sales team to improve their sales performance. Inside sales representatives must have excellent communication and negotiation skills to deal with customers' needs.
Inbound sale representatives and inside sales representatives have different pay scales, as shown below.
| Inbound Sale Representative | Inside Sales Representative | |
| Average salary | $46,054 | $44,413 |
| Salary range | Between $27,000 And $75,000 | Between $28,000 And $69,000 |
| Highest paying City | Boston, MA | Seattle, WA |
| Highest paying state | Massachusetts | Wyoming |
| Best paying company | Altice USA | Berkshire Hathaway |
| Best paying industry | - | Technology |
There are a few differences between an inbound sale representative and an inside sales representative in terms of educational background:
| Inbound Sale Representative | Inside Sales Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | University of Southern California | SUNY College of Technology at Alfred |
Here are the differences between inbound sale representatives' and inside sales representatives' demographics:
| Inbound Sale Representative | Inside Sales Representative | |
| Average age | 46 | 47 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 54.7% Female, 45.3% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |