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The differences between inbound sale representatives and outbound sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming an outbound sales representative takes usually requires 2-4 years. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $45,723 average annual salary of an outbound sales representative.
The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for an outbound sales representative are outbound sales, customer service, and excellent interpersonal.
| Inbound Sale Representative | Outbound Sales Representative | |
| Yearly salary | $46,054 | $45,723 |
| Hourly rate | $22.14 | $21.98 |
| Growth rate | 5% | 4% |
| Number of jobs | 118,186 | 240,781 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Average age | 46 | 47 |
| Years of experience | 8 | 4 |
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
An outbound sales representative focuses on securing sales by reaching out to clients through calls, correspondence, or face-to-face interactions. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction. To carry out their duties, they must perform research and analysis to identify business opportunities, develop sales strategies, generate leads, discuss product specifications with customers, introduce payment plans, and negotiate contracts. Moreover, an outbound sales representative must build positive relationships with clients while adhering to the company's policies and regulations.
Inbound sale representatives and outbound sales representatives have different pay scales, as shown below.
| Inbound Sale Representative | Outbound Sales Representative | |
| Average salary | $46,054 | $45,723 |
| Salary range | Between $27,000 And $75,000 | Between $24,000 And $84,000 |
| Highest paying City | Boston, MA | Hoboken, NJ |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Altice USA | Altice USA |
| Best paying industry | - | - |
There are a few differences between an inbound sale representative and an outbound sales representative in terms of educational background:
| Inbound Sale Representative | Outbound Sales Representative | |
| Most common degree | Bachelor's Degree, 38% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | University of Southern California | SUNY College of Technology at Alfred |
Here are the differences between inbound sale representatives' and outbound sales representatives' demographics:
| Inbound Sale Representative | Outbound Sales Representative | |
| Average age | 46 | 47 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 45.9% Female, 54.1% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 6% |