End User Support Specialist
Information technology analyst job in New York, NY
End User Computing (EUC) Engineer - New York, NY (Hybrid)
Hybrid Schedule: Onsite Tuesday-Thursday, remote Monday & Friday
Employment Type: Full-time
Compensation: $45-$60, based on experience
A leading global investment firm is seeking an enthusiastic EUC Engineer to join a high-performing technology team. This is an opportunity to work in an environment where technology is treated as a true strategic enabler. You'll be focused on elevating the end-user experience, optimizing systems, and partnering with stakeholders across the business to drive meaningful improvements.
What You'll Do
• Ensure end users receive exceptional technical support and a best-in-class experience.
• Serve as the first point of contact for business, technology, and client teams, identifying trends and resolving issues.
• Build a deep understanding of business requirements and how technology supports them.
• Manage helpdesk queues, hardware/software support, and physical inventory.
• Own and deliver longer-term technical projects with measurable impact.
• Collaborate with vendors to assess products, services, and opportunities for improvement.
• Help uplift skills across the team through mentoring and knowledge sharing.
• Proactively identify and implement improvements in automation, performance, and efficiency.
• Analyze events, contribute to incident management, and influence decisions that enhance reliability.
• Use system metrics to troubleshoot performance issues and develop new observability tools.
• Build strong relationships with end users and technology teams across the organization.
What We're Looking For
• A passion for continual improvement and a track record of identifying high-value enhancements.
• Strong technical credibility across the Microsoft/Windows technology stack.
• Deep experience supporting Windows OS, applications, networks, and system administration tools.
• Hands-on experience with Windows Server technologies (Group Policy, Active Directory, DNS, DHCP, File Sharing).
• Strong troubleshooting abilities across desktops, networks, telephony, mobile devices, and peripherals.
• Experience with Mobile Device Management platforms (Intune, AirWatch, Jamf, etc.).
• Background in automation or scripting (PowerShell, Python, etc.) and a mindset geared toward finding CLI solutions.
• Ability to lead or significantly contribute to major technical projects (e.g., migrations, upgrades).
• Clear, simple communication style with the ability to explain technical concepts in plain language.
• Collaborative, positive approach with the ability to build trust across teams and regions.
IT Operations Specialist
Information technology analyst job in New York, NY
Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.
Requirements
3-5 years of experience in system administration or a similar IT support role
Proven experience managing on-site inventory, hardware requests, and vendor coordination
Strong Mac experience is essential
Expertise in providing white-glove, high-level support
In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections)
Familiarity with Google Workspace and Microsoft 365 platforms
Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
Experience with Active Directory or Okta for user provisioning and permissions
Competency in handling user access requests and security protocols
Experience with mobile device management (MDM) and software/hardware installations
Ability to assist with conference room technology setup and troubleshooting
Responsibilities
Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
Provide in-person, white-glove support for end-users' hardware and software issues across various devices
Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
Perform routine maintenance, updates, and system checks
Document support requests accurately in the ticketing system and ensure timely resolution
Escalate complex issues appropriately to specialized support teams as needed
Market Access Application Support Analyst
Information technology analyst job in New York, NY
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values - proximity, teamwork, diversity, excellence - our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
Context
Ou client, a major Investment Bank located in NY is currently seeking a dynamic and skilled Market Access Application Support Analyst.This role is pivotal in maintaining and enhancing our high-performance trading platform and ensuring optimal operation in a fast-paced financial environment.
Key Responsibilities
Manage and enhance a robust trading platform utilizing cutting-edge and low-latency technologies. This platform is handling millions of daily transactions and a substantial volume of real-time financial data.
Swiftly and effectively resolve complex technical issues and user queries.
Monitor system performance, optimize processes, and conduct capacity planning in alignment with low latency requirements.
Oversee advanced in-house solutions for order routing, data feeds, pre-trade checks, and trade reporting.
Support over US based traders employing diverse strategies across various asset classes.
Liaise with Exchanges and Trading Venues for the integration of new services.
Collaborate with global technology teams within the organization.
Develop and deploy innovative Market Access solutions to support business initiatives.
Required Skills:
Expertise in Unix/Linux system administration, including problem-solving and scripting (Shell, Python).
Fundamental understanding of networking concepts (TCP/IP, routing, multicast).
Proficiency in Windows environment management, including job maintenance and network analysis.
Database skills, particularly MySQL, with the ability to perform basic queries.
Knowledge of Stocks and Derivatives (Options, Warrants, Futures, Indexes, ETFs, etc.).
Familiarity with American financial markets, including primary exchanges and ECNs.
Information Technology Analyst
Information technology analyst job in New York, NY
Job Title: Information Technology Analyst I
Duration: 3 Months assignment with possible extension
Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for.
Pay Range: $25 - $28/Hour
Requirements:
Bachelors or equivalent exp (R).
Degree in computer science (P).
1-2 yr exp (P).
Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R).
Ability to work within a team environment (R).
“Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”
Help Desk Analyst
Information technology analyst job in Port Washington, NY
Help Desk Analyst (L1-L2)
We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects.
Location: Port Washington, NY (On-site) with 10-25% travel to regional sites
This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits
What You Will Do:
Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3
Troubleshoot Windows 10/11 and Microsoft 365 issues
Support Outlook, Intune, and general user apps
Perform basic debugging; escalate advanced issues
Assist with device migration and Intune deployment
Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications
Test and install computer systems and software
Maintain records of trends and patterns on computer issues
Update service ticket system with ticket problem and remediation details
Work with service desk team to resolve support tickets in a timely fashion
Work to maintain service desk SLA goals set by the IT Manager
Handle all aspects of new user setup
Assist with user desk relocation
Configure workstations for new users and upgrades
Troubleshoot basic network connectivity issues
Assist IT staff with larger scale projects
Assess and remediate cyber security alerts
Maintain thorough documentation
Assist with asset tracking and update asset tracking system
What You Bring to The Table:
5-7 years of hands-on helpdesk/desktop experience
Intune knowledge and debugging skills
Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites)
Must be well-versed in Windows 10/11 operating systems
Must have fundamental understanding of Windows 2012-2022 Server operating systems
Must have experience with various aspects of Office365, including SharePoint and Exchange
Beginner to intermediate understanding of network services and concepts
Intermediate understanding of security best practices
Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative
Must have high patience level, user empathy and the ability to work under professional pressure
Must be able to troubleshoot in an analytical, effective and efficient manner
Ability to explain issues clearly and push back professionally when needed
Ability to explain technical issues clearly to non-technical users
Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn
Excellent organizational skills including attention to detail and multi-tasking
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders - bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Information Technology Technician
Information technology analyst job in New York, NY
Level 1 IT Technician
Office: Long Island City, NY (daily travel to client sites in NYC required)
Company: TEC Building Systems LLC | tecsystemsnyc.com
Salary range: $55,000 - $65,000
Reports to: Basim Sharhan, IT Manager
Recruiter: Kate Lewis, People Ops Program Manager
Please apply on LinkedIn and send resume and cover letter to *********************
OVERVIEW
TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques.
This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license.
RESPONSIBILITIES
Perform preventative maintenance on servers and workstations at customer sites
Install and configure desktop and laptop computers, peripherals, and related hardware
Integrate devices into network environments and test software applications
Provide Tier 1 hardware and software support for Windows devices
Deliver on-site technical support and ensure client satisfaction during deployments
Document all work assignments, resolutions, and client approvals
Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation
Troubleshoot hardware, software, and connectivity issues for end users
Support users with MS Office, antivirus tools, mobile devices, and peripherals
Use remote desktop software to resolve issues or walk clients through solutions
Act as a liaison between customers and internal IT staff for accurate problem interpretation
Maintain accurate ticketing and reporting in the help desk system
QUALIFICATIONS
Required:
Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent).
Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction.
Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users.
Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities.
Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019.
Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications.
Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android).
Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts.
Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus.
Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices.
Other: Valid driver's license and ability to travel daily within the New York metropolitan area.
Preferred (Nice to Have):
CompTIA A+, Network+, or equivalent certification.
Exposure to Active Directory (user accounts, password resets, group membership).
Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.).
Familiarity with basic IT asset management and inventory tracking.
WHY JOIN TEC?
Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.
IT Support Lead / Manager - IT Services
Information technology analyst job in New York, NY
Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.
This is an in office position located in midtown Manhattan very close to all major transportation hubs.
For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges.
About the Position
Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees.
Key Relationships
Reports to: AVP, IT Services Delivery Manager
Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure.
Key Partners: Global IT support teams, third-party vendors, and service providers
Key Responsibilities
Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards.
Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer.
Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery.
Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments.
Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware.
Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD.
Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support.
Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement.
Oversee hardware lifecycle management and automation, ensuring device and data security and integrity.
Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting.
Maintain vendor and supplier relationships to support operational efficiency and compliance.
Enforce IT policies and ensure global teams adhere to standards and compliance requirements.
Research emerging technologies and recommend solutions to enhance service delivery.
Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development.
Analyze support trends and team performance to identify improvement opportunities.
Conduct system health checks and reporting, proactively addressing monitoring gaps.
Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions.
Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team.
Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution.
Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed.
Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks.
Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes.
Participate in disaster recovery planning, testing, and execution.
Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows.
Mentor and coach global team members.
Candidate Qualifications:
Required:
5+ years of experience in a technical support or helpdesk environment.
Proficiency in supporting Windows and Mac OS X operating systems.
Experience with Mac device deployment, management, and security compliance.
Familiarity with Microsoft365, Active Directory, and basic networking concepts.
Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management.
Strong communication and customer service skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus.
Preferred:
Bachelor's or higher, with specialized training. Build management skills.
ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
Exposure to mobile device management (MDM) platforms.
Deep understanding with Apple Business Essentials and MS Intune integration/platform support.
Experienced scripting knowledge (e.g., PowerShell)
IT Manager, Infrastructure & Support
Information technology analyst job in New York, NY
The Company
Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, they're making substantial investments in IT operations and infrastructure resilience.
The Opportunity
We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end-user support, and drive strategic upgrades across a modern, cloud-forward environment. This role combines hands-on leadership with the autonomy to shape a high-performing technology function.
You will directly influence reliability, security, and scalability as the company continues its expansion.
Key Responsibilities
Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies
Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes
Enhance endpoint security and device lifecycle management programs
Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness
Introduce automation opportunities that improve uptime, efficiency, and user experience
Own vendor and MSP relationships to ensure SLA performance and cost alignment
Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads
Track and report operational metrics tied to system performance and service delivery
What We're Looking For
4-8 years in IT Infrastructure/Operations with leadership responsibilities
Technical strengths across:
Microsoft 365 / Azure AD
Networking platforms such as Cisco, Meraki, or Palo Alto
Endpoint tools like Intune or JAMF
Virtualization and cloud platforms (VMware, AWS/Azure)
Experience guiding or mentoring junior technologists or project contributors
Strong communication and collaboration skills with stakeholders at all levels
A proactive approach to innovation and continuous improvement
Why This Role Stands Out
Lead and grow a team during a high-growth business cycle
Drive IT strategy and modernization during critical scaling
Significant visibility with leadership and product stakeholders
Opportunity to build long-term ownership of corporate infrastructure
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Workday Systems Analyst Administrator - Direct Hire
Information technology analyst job in New York, NY
Workday Systems Analyst Administrator
Brooklyn NY Full Time Direct Hire**
We are seeking an experienced Workday Systems Analyst Administrator to support and enhance Workday HCM and Payroll for a healthcare organization based in Brooklyn NY. This role is ideal for Workday professionals who enjoy hands on system configuration process optimization and cross functional partnership. If you have strong Workday administration skills and want to develop your technical and functional expertise this position offers long term career development.
As the Workday Systems Analyst Administrator you will manage daily operations across key Workday modules including Core HCM Payroll Benefits Absence Time Tracking and Learning.
You will configure new features maintain business processes support HR and Payroll operations improve data accuracy and deliver reporting that drives informed decision making.
Your work will help streamline HR systems improve end user experience and strengthen organizational workflows.
This role requires strong knowledge of HR technology Workday configuration troubleshooting and HR processes.
You will partner with HR leaders Payroll teams and IT to deliver enhancements solve issues support releases and ensure smooth system performance. If you are looking for a full time Workday role that provides ownership autonomy and growth this is an excellent opportunity.
Responsibilities
Administer and enhance Workday HCM Payroll Benefits Absence Time Tracking and Learning
Configure Workday business processes roles integrations and security
Provide Workday support for HR Payroll Benefits and Learning operations
Troubleshoot system issues and coordinate testing for new releases and updates
Build advanced reports dashboards and analytics to support leadership and compliance
Maintain accurate employee data and ensure data integrity across all Workday functions
Work with cross functional teams to design and implement HR system improvements
Qualifications
Two or more years of Workday system administration or Workday analyst experience. Please note, the ideal candidate should have IT background.
Strong understanding of HR operations payroll processing benefits and compliance
Experience configuring Workday modules and supporting business processes
Ability to build reports troubleshoot complex issues and manage data
Bachelors degree, preferably in IT
Healthcare industry experience is helpful but not required
If you want to expand your Workday skills with a growing team and a stable organization we would like to connect with you.
Information Technology Security Specialist
Information technology analyst job in New York, NY
Information Security Specialist - New York City (Hybrid)
Our client-a global leader in apparel and retail with a portfolio of internationally recognized brands-is undergoing a major digital transformation to optimize operations worldwide. As part of this evolution, the organization is strengthening its global security posture and building a unified, enterprise-wide framework for secure system development and operations. Occasional availability for remote meetings with global teams off hours is necessary when needed.
We are seeking an Information Security Specialist to join the New York City team. This role is ideal for a security professional who can evaluate complex IT environments, identify and assess risks, and drive the implementation of effective security controls in close collaboration with global IT and business stakeholders.
The Information Security Office plays a critical role in safeguarding customer data and internal confidential information. Operating across multiple regions, the team establishes security standards, delivers training, monitors compliance, and leads global initiatives to reduce risk across the enterprise. Rather than focusing on local optimization, the office develops holistic, group-wide security strategies that support a broad range of business functions and technologies. This position is part of the Global Headquarters team and will also support select initiatives within the North America Information Security Office.
While the primary focus is IT security, this role will also engage with the GRC (Governance, Risk & Compliance) domain. The specialist will serve as a key communication bridge-coordinating between Global Headquarters and North American security teams to enhance governance, risk oversight, and global security alignment. (Note: this is not a direct GRC execution role.)
Key Responsibilities (IT Security Focus)
g
Depending on experience and strengths, responsibilities may include:
Implementing and enhancing cybersecurity technologies
(e.g., WAF, AntiBot, Email/Web/Endpoint security)
Deploying and expanding insider-threat prevention solutions
(e.g., DLP, CASB, Data Security tools)
Building and managing log monitoring infrastructure and developing monitoring content
Planning and executing security assessments and cyberattack simulations
Investigating and responding to security incidents
Supporting additional information security initiatives tied to enterprise risk management
Regional Information Technology Manager
Information technology analyst job in New York, NY
The IT Regional Manager - US manages geographical offices' IT functions, staff, resources and quality of support for the US Region. Works with Director of IT Service, as well as US territory IT Service Managers to deliver unified IT services and solutions.
In this capacity, the IT Regional Manager - US will:
Ensure exceptional customer service to all internal and external customers; proactively promote and model client service excellence among regional teams and across the broader IT organization; facilitate customer advocacy to drive timely service resolution;
Leadership oversight for operational availability of office-technology equipment including computers, printers, peripheral hardware and video conferencing equipment;
Utilize IT service management applications and tools (specifically ServiceNow and Jira) in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life-cycle of all service requests. Ensure call ownership by acting as a liaison between Firm-side IT groups and customers, keeping them informed of service request status until resolution;
Manage regional office team's performance management and set goals and objectives; ensure their continuous technical and professional development; influence them to be flexible and adaptable to the changing needs of their customers and office needs; provide opportunities for team members to build and demonstrate new skills and achievements;
Management participation in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings;
Build trusted relationships with office management and customers; Provide technology consultancy to deliver business solutions to drive office success;
Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects and related deployments;
Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement; Work as an influencing team;
Work with IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, and telecommunication and audio/visual equipment;
Foster data security policies and best practices; and
Periodically travel to regional offices to meet with office management and team.
Proficiencies:
Expert proficiency in Microsoft Operating Systems;
Expert proficiency in Microsoft Office Suite;
Expert knowledge of customer service principles and practices;
Advanced proficiency in IT Service management systems (ServiceNow and Jira preferred);
Advanced proficiency in producing and analyzing service desk reporting and metrics;
Advanced to expert knowledge of Microsoft Operating System application installation and configuration processes;
Advanced to expert knowledge of remote access architectures, technologies and applications (Citrix, VPN);
Advanced to expert knowledge of wireless networking, technologies and applications (iOS); and
Advanced knowledge of networking technologies, cabling topologies, devices, and related applications.
Qualifications:
Bachelor's degree (preferred) or equivalent experience; Advanced degree (preferred);
At least 10 years of management or supervisory experience;
At least 10 years of experience providing direct support to customers in the areas of software, hardware and networking technologies;
At least 10 years of experience in LAN, WAN and network systems support;
At least 10 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
Professional services or law firm experience (preferred).
Japanese Bilingual Sr. IT User Support Specialist
Information technology analyst job in New York, NY
Sr. IT User Support Specialist (Japanese Bilingual)
Division: Customer Support Division
Work Style: Hybrid - Min. 3 days per week in the office/ Or more days to work at office for the demands
FLSA Status: Exempt
Salary Range: $85,000- 90,000 per year
Target Bonus: 6% (depending on company, division or individual performance)
Working Hour:Monday to Friday @9:00- 17:00
Full Benefits: Health, Dental, Vision insurance, 401K, PTO etc.
Experience Range: Over 5 years
Accountabilities:
- Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills.
- Participates in the design, testing and deployment of client configurations throughout the company.
- Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience.
- Develops documents, design, analyze, modify and test programs based on and related to specifications.
- Develops training programs and materials as well as user instruction to improve business operations.
Knowledge and Skills Required:
Bilingual
- Fluent in English & Business level in Japanese
IT System Administrator
Information technology analyst job in New York, NY
Ventured backed Fintech firm in the financial wellness space, is looking to bring on an IT System Administrator for its Midtown Manhattan office(3 days onsite a week). This person will wear quite a bit of hats as the go-to IT person with the goal of advancing to infrastructure engineer. The ideal candidate will be proficient with: internal IT operations, resolving Level 1-3 support tickets, endpoint network/security monitoring, gaterhing compliance evidence for SOC2, ISO 27001, and Windows + Linux administration.
Targeted Qualifications:
· 4+ years as IT System Administrator or similar role
· Strong knowledge of Windows and Linux administration
· Background with network troubleshooting (switches, routers, firewalls, VPN, WiFI)
· Background with incident ticketing systems like JIRA and workstation management systems
· Experience with endpoint management (Active Directory, Google Workspace)
· Awareness of SOC2, ISO 27001 or similiar compliance frameworks
· Knowledge of ITIL and industry best practices
· Able to work in team environment and coordinate with 3rd party vendors
Bonus Qualifications:
· Experience with vulnerability management or compliance evidence gathering
· Scripting experience with Bash, Powershell, and/or Python
· Experienced with virtualized machines (VMWare, Citrix, Hyper-V)
· Previous experience in Fintech or similiarly secured enviornments
· Bachelors or Masters in related field
Comp Package:
· 401K match
· Robust Health + Dental
· Yearly Bonus potential
· Competitive PTO package
· Commuter benefits
· Many more
IT Cloud Administrator
Information technology analyst job in East Rutherford, NJ
What You'll Do:
Provide support and administration for Michael Kors IT department's cloud presence.
Tier 1 - Azure, AWS, Google Cloud Platform
Tier 2 - Azure, and O365
Support Windows, Linux, and native cloud services in the respective platforms.
Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms.
Proactively look for ways to improve administration, monitoring, and standard operating procedures.
Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts.
Provision and create cloud services for migration and support of applications
Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
Monitor all cloud resources and responding to alerts within the environment.
You'll Need to Have:
Bachelor's degree in computer science, Information Technology, or related field.
Minimum 5+ years of Cloud Admin experience supporting AWS and Azure
Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc.
Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor.
Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques.
Experience in PowerShell scripting and automation of admin functions.
Administration experience in Azure and AWS with and without scripting methods.
Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus
Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security
Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments
Experience in cloud migration including legacy data transfer from on-prem to AWS
Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments
Experience in working with Security team for improving DevSecOps process and tools
Candidate must be flexible to support needs of the department. Off hours and weekend support are required.
Ability to implement systems that are highly available, scalable and meet disaster recovery requirements.
Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms.
Added advantage
SAP on cloud and Google Cloud Platform
We'd Like to See:
Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc.
Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas.
Excellent time management skills including the ability to manage multiple projects at any given time.
Ability to analyze problems and propose solutions.
Ability to work in a fast-paced, dynamic environment.
Capri Perks:
Generous Paid Time Off & Holiday Calendar
Summer Fridays
Internal Mobility Across Brands
Cross-Brand Discount
Exclusive Employee Sales
Fav 5 Cards (MK Discount for friends and family)
401k Match
Paid Parental Leave
Thrive Wellness Program
Commuter Benefits
Gym Discounts
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
About Us:
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
System Engineer
Information technology analyst job in New York, NY
NYC-Based Hedge Fund / Midtown Manhattan
Our client, a dynamic NYC based hedge fund / investment management firm, is seeking a System Administrator to join its in house technology team. The firm offers an incredible suite of benefits, including profit sharing, fully paid health, dental and vision benefits and the chance to learn and grow alongside an incredible team of technologists.
As a System Engineer, you'll work closely with all areas of the IT organization and other internal stakeholders to provide both onsite and remote support, maintain system uptime, and contribute towards IT projects and Information Security initiatives.
Core Responsibilities:
Provide day-to-day support for end users across Windows and Mac environments, troubleshooting desktop, laptop, and mobile device issues
Deploy and configure new workstations, manage software and application installations, and administer company devices using Microsoft Intune
Oversee employee onboarding and offboarding, including IT orientations, account provisioning, and hardware setup
Troubleshoot and support widely used software platforms such as Microsoft 365, SharePoint, Bloomberg, Adobe, Zoom, and Microsoft Teams
Maintain detailed documentation of help desk tickets to support root cause analysis and ongoing issue resolution
Assist with research and initiatives related to information security, and support broader IT infrastructure and technology projects as needed
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
6+ years of experience in IT support or system administration within a fast-paced professional environment (Financial Services Preferred, but not required)
Proficiency in Windows 10/11, Windows Server (2016/2019/2022)
Familiarity with Microsoft Intune, Azure, and PowerShell strongly preferred
Solid understanding of networking concepts and information security best practices
Excellent problem-solving skills, strong communication abilities, and a collaborative, team-oriented mindset
Highly organized with strong attention to detail and a commitment to providing high-quality user support
MSP Systems Engineer
Information technology analyst job in New York, NY
Be Co provides comprehensive IT solutions that help businesses enhance productivity, security, and growth. We specialize in managed IT services for both Mac and Windows environments, secure network infrastructure, and cloud system management. Headquartered in New York, NY, Be Co blends technical excellence with a client-centric mindset, offering thoughtful, modern support that feels personal, not transactional.
Role Description
This is a full time hybrid role for an MSP Systems Engineer who thrives in a small-business environment and doesn't mind wearing multiple hats. You'll be responsible for systems administration, client support, and account management within a managed services context. Day-to-day, you'll manage Microsoft 365 and Google Workspace tenants, work in tools like NinjaRMM and Addigy, maintain cloud and endpoint security platforms, and help clients get the most out of their technology.
You'll also play a role in documentation and communication: writing clear notes, sharing insights, and ensuring handoffs are smooth and professional. This is an ideal role for someone curious, organized, and ready to grow with a modern MSP.
Responsibilities
Manage and support client environments across Microsoft 365, Azure AD, Intune, and related systems
Use RMM/MDM tools such as NinjaOne and Addigy for endpoint monitoring, patching, and automation
Provide client facing technical support and handle tickets with professionalism and follow through
Document work clearly and maintain accurate records in ticketing systems
Assist in managing cybersecurity tools such as Huntress, Avanan, SentinelOne, AutoElevate, and Blackpoint
Support backup systems and password management platforms
Collaborate on process improvements and small business operations projects
Maintain strong communication with clients, balancing technical depth with approachability
Core Traits
Sharp, curious, and eager to grow
Personable, professional, and client friendly
Takes initiative; reliable and consistent
Strong communicator, both written and verbal
Enjoys learning new systems and improving processes
Qualifications
Must be New York City based
Experience working with or supporting an MSP environment
Solid understanding of Microsoft 365 administration and licensing
Familiar with Intune, Entra ID, Conditional Access, and PowerShell basics
Proficiency with RMM and ticketing systems
Understanding of networking fundamentals
Excellent documentation and written communication skills
Bachelor's degree preferred but not required. Practical experience matters most
Why Be Co
Be Co is a forward-thinking MSP built on trust, clarity, and respect for both clients and technicians. You won't get lost in a corporate structure; you'll have a direct impact, autonomy, and the space to develop your craft in a modern, security driven environment.
IT Intern
Information technology analyst job in New York, NY
Title: IT Intern
Department: Information Technology
Status: Part-time; hours based on availability
About NAICA
NAICA is a nonprofit organization committed to providing supportive housing, shelter services, and community programs for individuals and families throughout the Bronx. Our IT department is essential to ensuring that staff across all program sites have functioning technology, secure systems, and reliable tools to support the vulnerable populations we serve. IT interns gain hands-on experience in real-world technical support within a multi-site social service organization.
Internship Summary
The IT Intern will support NAICA's technology operations, including device setup, troubleshooting, account support, and on-site technical assistance. This is an opportunity for students seeking practical experience in IT support and systems administration while learning the tech infrastructure behind nonprofit service delivery.
Key Responsibilities
Provide first-level support for staff across NAICA shelters, housing programs, and administrative offices.
Assist with imaging, configuring, and deploying desktops, laptops, mobile devices, and printers.
Support account setup, password resets, and access permissions under supervision.
Troubleshoot hardware, software, and network issues; escalate as needed.
Maintain inventory of IT equipment across multiple NAICA locations.
Help install software updates and ensure devices meet security and compliance requirements.
Assist with onboarding/offboarding tech tasks, including email setup, ID creation, equipment retrieval, etc.
Log, update, and close helpdesk tickets in NAICA's ticketing system.
Support IT projects such as device refreshes, Wi-Fi upgrades, cybersecurity initiatives, and documentation.
Qualifications
Currently enrolled in a program related to IT, Computer Science, Information Systems, Cybersecurity, or similar.
Basic knowledge of Windows systems; MacOS helpful but not required.
Strong problem-solving and communication skills.
Ability to work on-site at NAICA locations in the Bronx.
Professional, reliable, and able to maintain confidentiality.
Comfortable learning new systems and troubleshooting common technical issues.
Learning Outcomes
Hands-on experience in IT support across a multi-site nonprofit.
Skills in troubleshooting, device management, and ticketing systems.
Understanding of secure technology practices in social service settings.
Direct exposure to real-world IT workflows, user support, and system administration.
Information Technology Engineer
Information technology analyst job in New York, NY
As an Onsite Support Technician with minimum of 2 to 3 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
iPhone Setup
Company Portal
Outlook
MS Teams
Sim Card
activation
Orders
Inventory Management
iPhone
SIM
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage assigned tickets and ensure that they are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision and repair of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related to security controls and compliance related tasks such as access reviews, controls verifications, facility inspections, among others
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and immediate response in emergencies at local sites.
Provide On-call support if required outside business hours on a rotational basis
Provide Hand and Feet support for network data and voice devices
Newsroom Systems Engineer
Information technology analyst job in New York, NY
A media services organization is seeking a skilled Newsroom Systems Engineer, with hands-on experience supporting and configuring broadcast newsroom platforms such as Avid iNews, Wolftech, or ANNOVA OpenMedia.
Responsibilities
Administer, configure, and support newsroom computer systems (iNews, Wolftech, OpenMedia)
Maintain system reliability, performance, and security across the newsroom technology stack
Collaborate with editorial and production teams to optimize workflows and ensure systems support daily operational needs
Troubleshoot software, hardware, and workflow issues in fast-paced broadcast environments
Lead or assist with system upgrades, migrations, and new feature implementations
Integrate newsroom systems with other broadcast tools (automation, media asset management, playout systems, scheduling tools, etc.)
Create documentation, user guides, and training materials for newsroom teams.
Support major editorial events and live broadcasts as needed
Qualifications
Experience working with one or more newsroom platforms: iNews, Wolftech, OpenMedia, or comparable systems
Background in Broadcast Engineering, IT Systems Engineering, Software Workflow Support, or similar
Strong understanding of Newsroom processes (rundowns, story creation, planning, ingest, editorial workflow)
Proficiency with Windows and/or Linux server environments
Excellent troubleshooting, communication, and stakeholder management skills
Ability to work under tight deadlines in a live broadcast environment
Desired Skills:
Familiarity with APIs, scripting (Python, Shell, PowerShell), or automation tools
Experience with Broadcast Automation Systems (e.g., MOS-based systems).
Knowledge of Media Asset Management platforms
Experience in Cloud or Hybrid Newsroom Infrastructures
Project Management and/or Change Management experience
System Engineer 2
Information technology analyst job in Valhalla, NY
The Systems Engineer Level 2 (SE2) position is a highly motivated team player with excellent interpersonal skills. The SE2 position is exempt and will work onsite 5 days per week at our client location in Valhalla, NY. You will work on requests for technical support by telephone, email, or Chat and troubleshoot diverse issues with workstations, peripherals, industry line of business applications, and server infrastructures. End-user and team member support is the overall expectation of this role. Interacting with vendor support contacts to identify and resolve issues on various computing equipment is part of this role.
RESPONSIBILITIES
Troubleshoot and resolve desktop, server, and line of business application incidents
Complete move/add/changes of client workstations/servers
Resolve escalated issues from the L1 team members
Train and guide clients in software and hardware usage
Collaborate with other departments to solve complex issues
Tasks assigned by leadership
Keep an eye on expiration of any software and hardware for your customer and recommend replacements
Travel to local customer sites to preform onsite work when needed
SKILLS REQUIRED
Basic understanding of Active Directory OU Structure; ability to create security groups and apply NTFS permissions
Basic understanding of Managed Backup software(s) and file restoration; perform a virtual disk restore
Basic understanding of namespace and DFS replication; ability to identify replicated folders and namespace servers
Ability to identify when an issue is DNS related; ability to check DHCP for correct settings (Gateway/DNS servers), identify DHCP device, and understand A Records, CNAME, and MX records
Basic understanding of folder inherence; ability to create and modify file permissions, and identify and perform basic troubleshooting
Ability to identify and troubleshoot InTune issue; modify existing InTune policies
Exchange/Office 365
Understand mail flow from sender to recipient
Update/change Send & Receive Connectors
Legal Hold/eDiscovery/Compliance
Creating new Transport rules
Ability to install a network printer on the server and perform advanced diagnostics, as well as scan to email setup and scan to folder setup
Experience with Network Printing including how to add a printer to Print Management, and troubleshoot existing printer GPOs and driver issues
Understanding of RDGateway setup on the server; troubleshooting server-side issues; publish RemoteApp
Basic understanding of network routing including the difference between dynamic & static routing
Overall understanding of basic server components, knowledge of RAID, ability to identify and utilize iDRAC and Dell OMSA
Experience with spam filtering: set up encryption filters, and understand mail flow and how it relates to spam filtering as well as how to whitelist/blacklist Company-wide
SQL knowledge
RBL checks, contacting vendors to fix
Basic knowledge of SQL services, servers, and different SQL applications
Ability to troubleshoot SQL Server service issues
Troubleshoot ODBC and determine if issues are server or client-side
Basic understanding of SAN technology and ability to patch
Be able to check NAS functions
Perform file-sharing operations
Basic knowledge of iSCSI/FibreChannel
Modify current scripts
Office Deployment Tool
File share/SharePoint
Basic understanding of folder inherence
Ability to create and modify file permissions
Ability to identify and perform basic troubleshooting
Create/Manage SharePoint sites
JOB REQUIRMENTS
High School diploma
Minimum of 4 years of work experience in a Help Desk role
CompTIA A+/Network+ or equivalent experience
Own and maintain a personal vehicle for onsite travel, when needed
Complete Technical understanding and expertise in the following:
Windows Desktop
DNS functionality
Mail flow diagnostics
VPN support
File server support
RDS environment support
Active Directory support
Solid customer service, communication, and organizational skills
Ability to work under tight deadlines and shifting priorities
Occasionally work past scheduled work hours to complete work tasks
Including occasional nights and weekend work as needed
Participate in a rotating on-call schedule
Reliable and punctual
MCSA certification is a plus
Network (Sophos, SonicWALL, Cisco) certifications are a plus
Apple OSX knowledge is a plus
WHY ANATOMY IT?
Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
THE COMPANY
Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 19,000 providers and healthcare staff nationwide, including ASCs, physician groups and hospitals.
BENEFITS
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We are proud to be an equal opportunity employer - and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.