Information technology consultant jobs in Concord, NC

Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc. • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks • Deployment of device drivers and windows patch updates • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices • Manage the Security compliance health status of end user workstations • Monitor security patching status and remedy deficiencies proactively • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team • Adjust configuration options as required to resolve defects identified while performing corrective action on a device • Investigate desktop level incidents and identify root causes to be able to provide solutions. • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot • L2 Workstations operational support • Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics Salary Range: $60,000 $70,000 Year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities On-Site Technical Support: Travel to client locations or within an organization to diagnose and resolve hardware, software, and network-related IT issues. Installation and Configuration: Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization. Hardware Maintenance: Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment. Software Troubleshooting: Diagnose and resolve software issues, such as operating system errors, application glitches, and driver conflicts, to ensure proper functionality. Operating System Support: Provide support for various operating systems (e.g., Windows, mac OS, Linux) and assist users with software installation and troubleshooting. Network Troubleshooting: Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks. Peripheral Support: Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors, to ensure they function correctly. User Account Management: Assist with user account creation, password resets, and access control, ensuring that users have the necessary permissions and access rights. Data Backup and Recovery: Implement data backup solutions and assist with data recovery in case of data loss or system failures. Security Compliance: Ensure that IT systems and configurations comply with security policies and standards. Address security vulnerabilities and enforce best practices. Documentation: Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports and documentation of findings and resolutions. Inventory Management: Keep track of inventory, spare parts, and IT equipment in the field service vehicle to ensure availability for on-site repairs and replacements. Training: Provide basic user training and guidance to end-users on IT equipment operation, software usage, and best practices. Remote Support: When possible, offer remote technical support to clients or end-users using remote desktop tools or phone support to resolve issues without the need for an on-site visit. Emergency Response: Be available for emergency IT service calls and be prepared to respond promptly to critical IT issues that require immediate attention. Customer Interaction: Communicate effectively with clients or end-users to explain technical issues and solutions in non-technical language. Provide updates on service progress and estimated time of completion. Qualifications Strong technical skills, problem-solving abilities, excellent communication, and a customer-focused mindset are crucial for success in this role. The ability to adapt to different IT environments and technologies is essential for IT Field Techs to provide effective on-site support. Physical Requirements: Prolonged periods sitting at a desk and working on computer. Occasional walking between facilities. Occasional lifting, pushing, pulling up to 15 lbs. Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

The IT Manager of Infrastructure & Security is responsible for leading, managing, and maintaining the organizations hardware, networks, and core infrastructure systems in a secure, high-availability, and scalable manner. This role focuses exclusively on infrastructure and security (not business software or application development). The person in this role ensures robust, resilient, and secure operations that support all business functions. Key Responsibilities Oversee the design, deployment, and maintenance of all physical and virtual infrastructure, including servers, storage, network devices (switches, routers, firewalls), and datacenter equipment (racks, UPS, cooling) Manage procurement, setup, configuration, and lifecycle (installation, maintenance, replacement) of hardware assets Ensure redundant and fault-tolerant architecture (failover, clustering, backups) Oversee virtualization (e.g., VMware, Hyper-V) and/or containerization infrastructure (if applicable) Manage connections to cloud infrastructure (if hybrid environment) or network links (VPNs, WAN links, MPLS, direct circuits) Monitor and tune system performance; capacity planning and forecasting Coordinate with power, cooling, and facilities teams for data center environment Network & Connectivity Design, implement, and maintain LAN, WAN, wireless, and remote access infrastructure Configure and manage network security devices (firewalls, IDS/IPS, VPNs) Ensure high availability, resilience, and load balancing of network services Monitor network traffic, detect anomalies, address congestion or performance bottlenecks Maintain network diagrams, documentation, and change logs Security & Compliance Define, implement, and enforce infrastructure and network security policies and best practices Manage firewall rules, intrusion detection/prevention, vulnerability scanning, security audits, and patch management Oversee system hardening and secure baseline configurations for servers, network devices, and hardware Lead threat detection, incident response, and forensic investigations when infrastructure is implicated Ensure compliance with regulatory or industry security standards (e.g., PCI, HIPAA, GDPR, ISO 27001) as applicable Work with external security vendors or auditors on penetration tests, security assessments, and remediation plans Backup, Disaster Recovery & Business Continuity Develop, manage, and test backup, restore, and disaster recovery strategies (offsite backups, replication) Establish and validate recovery time objectives (RTO) and recovery point objectives (RPO) Plan and execute infrastructure failover and disaster recovery exercises Ensure ongoing data integrity, redundancy, and availability Leadership & Collaboration Lead and mentor infrastructure / operations staff and contractors Collaborate with software and business systems teams to ensure infrastructure meets their needs (even though you don???t own those systems) Serve as the escalation point for infrastructure outages, performance issues, or security incidents Maintain vendor relationships (hardware vendors, network providers, security tool vendors) Define budgets, forecasts, and capital expenditures for infrastructure-related investments Produce regular reports on infrastructure health, security posture, capacity, and performance Documentation & Standards Maintain up-to-date documentation (network diagrams, infrastructure inventories, configurations, troubleshooting guides) Define and enforce infrastructure change control, patch, and maintenance windows Set standards for naming conventions, IP schemes, hardware configurations, and standard operating procedures Required Qualifications & Experience Bachelor???s degree in Computer Science, Information Systems, Engineering, or equivalent experience 7+ years of experience in IT infrastructure, network, or systems operations 3+ years of direct leadership/management experience Strong hands-on experience with servers, storage systems, network devices (routers, switches, firewalls), virtualization, and datacenter operations Deep knowledge of networking protocols (TCP/IP, OSPF, BGP, VLANs, MPLS, VPNs, etc.) Proven experience in infrastructure security, firewalls, IDS/IPS, network segmentation, vulnerability management Experience with backup, replication, disaster recovery planning, and execution Familiarity with cloud connectivity or hybrid infrastructure setups Strong analytical, troubleshooting, and problem-solving skills Excellent communication skills (verbal, written) and ability to interface with non-technical leadership Preferred Certifications such as CISSP, CISM, CCNP / CCIE, VMware VCP, or similar Experience with infrastructure as code, automation tools (Ansible, Terraform) Prior experience operating in regulated industries or compliance frameworks Experience with hybrid or multi-cloud setups Experience with monitoring, alerting, logging (e.g. Nagios, Zabbix, Prometheus, ELK, Splunk) Key Performance Indicators (KPIs) / Metrics Infrastructure uptime / availability (percentage) Mean time to restore (MTTR) for outages Number / severity of security incidents tied to infrastructure Patch compliance / vulnerability remediation metrics Capacity utilization vs headroom Number of successful DR test recoveries Infrastructure costs vs budget Working Conditions May require occasional off-hours or weekend support for planned maintenance or emergency issues May require physical presence in data centers or server rooms On-call rotation for critical infrastructure support “Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.” “Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance”

My client, a multi-award-winning provider of marketing and sports data services is seeking an experienced and forward-thinking IT Manager to lead global IT operations. This role will oversee system administration, Corporate IT, and SaaS management across all regions, ensuring the technology ecosystem supports a high-performing, hybrid & remote workforce. The successful candidate will play a pivotal role in enhancing the digital workplace by aligning systems, workflows, and integrations that drive efficiency and connectivity. You'll also leverage AI-driven automation to improve tool interoperability, employee experience, and operational productivity, all while maintaining robust security and reliability. As a key partner to the Project Management Office (PMO) and Cyber Security teams, you will help deliver strategic initiatives and ensure the IT environment scales with the business. Responsibilities: Oversee global system administration, ensuring uptime, performance, and compliance across all IT environments. Manage and optimise SaaS subscriptions, including budgeting, forecasting, and vendor relationship management. Drive systems integration and implement AI-powered automation to improve tool connectivity, reduce manual effort, and enhance efficiency. Lead improvements to the digital workplace, ensuring seamless collaboration and alignment of systems across teams. Oversee Corporate IT across global offices, maintaining secure, reliable, and scalable systems. Partner with Cyber Security to ensure adherence to best practices, risk mitigation, and compliance requirements. Collaborate with the Project Management Office (PMO) to support and deliver group-wide technology projects. Develop and enforce IT standards, processes, and policies to maintain operational consistency and excellence. Identify and evaluate emerging technologies that support business growth and digital transformation. Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of progressive experience in IT management, system administration, or infrastructure leadership in a global organisation. Must have experience with both windows & mac OS experience. Must have Azure cloud experience. Proven experience managing SaaS portfolios, systems integrations, and IT budgets. Strong track record of implementing AI automation and integration solutions that enhance workflow efficiency. Experience leading IT operations in a remote-first or hybrid environment. Solid understanding of IT infrastructure, networking, and cybersecurity principles. Demonstrated ability to partner cross-functionally with business, PMO, and Cyber Security teams. Excellent communication, leadership, and problem-solving skills. Perks & Benefits: Comprehensive private Healthcare Insurance Flexible work environment and home office available Home office allowance Gym & Leisure Allowance All the hardware and software you need to be successful Regular company events and social outings, activities, Spot Awards and a Monthly Social Club Access to courses for Personal and Career Development Company Paid Volunteer Day

Gambling.com Group (Nasdaq: GAMB) is a multi-award winning provider of marketing and sports data services looking for exceptional talent interested in the fast-paced, high-growth online gambling industry. The company operates a portfolio of renowned websites and brands - including flagship site Gambling.com and sports betting site Bookies.com as well as iGaming-focused sites Casinos.com, BonusFinder.com and Freebets.com. In addition to its marketing operations, Gambling.com Group provides sports data services through consumer subscription platforms like OddsJam and RotoWire, along with B2B services through OpticOdds. These offerings deliver real-time data, actionable insights, and technology driven tools to both consumers and enterprise partners. As the first and only online gambling affiliate publicly traded in the U.S., Gambling.com Group has earned recognition as a leader in its field - most recently winning Affiliate of the Year at the 2025 EGR Operator Awards. Are you ready to take the next step in your career? Gambling.com Group is seeking an experienced and forward-thinking IT Manager to lead our global IT operations. This role will oversee system administration, Corporate IT , and SaaS management across all regions, ensuring our technology ecosystem supports a high-performing, remote-first workforce. The successful candidate will play a pivotal role in enhancing the Group's digital workplace by aligning systems, workflows, and integrations that drive efficiency and connectivity. You'll also leverage AI-driven automation to improve tool interoperability, employee experience, and operational productivity - all while maintaining robust security and reliability. As a key partner to the Project Management Office (PMO) and Cyber Security teams, you will help deliver strategic initiatives and ensure our IT environment scales with the business. Responsibilities Oversee global system administration, ensuring uptime, performance, and compliance across all IT environments. Manage and optimize SaaS subscriptions, including budgeting, forecasting, and vendor relationship management. Drive systems integration and implement AI-powered automation to improve tool connectivity, reduce manual effort, and enhance efficiency. Lead improvements to the digital workplace, ensuring seamless collaboration and alignment of systems across teams. Oversee Corporate IT across global offices, maintaining secure, reliable, and scalable systems. Partner with Cyber Security to ensure adherence to best practices, risk mitigation, and compliance requirements. Collaborate with the Project Management Office (PMO) to support and deliver group-wide technology projects. Develop and enforce IT standards, processes, and policies to maintain operational consistency and excellence. Identify and evaluate emerging technologies that support business growth and digital transformation. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field 5+ years of progressive experience in IT management, system administration, or infrastructure leader in a global organization. Proven experience managing SaaS portfolios, systems integrations, and IT budgets. Strong track record of implementing AI automation and integration solutions that enhance workflow efficiency. Experience leading IT operations in a remote-first or hybrid environment. Solid understanding of IT infrastructure, networking, and cybersecurity principles. Demonstrated ability to partner cross-functionally with business, PMO, and Cyber Security teams. Excellent communication, leadership, and problem-solving skills. Perks & Benefits Comprehensive private Healthcare Insurance Flexible work environment and home office available Home office allowance Gym & Leisure Allowance All the hardware and software you need to be successful Regular company events and social outings, activities, Spot Awards and a Monthly Social Club Access to courses for Personal and Career Development Company Paid Volunteer Day To apply, visit our careers page: *********************************************************

System Administrator (RHEL | Hybrid in Charlotte, NC) Optomi, in partnership with a leading client in the utilities industry, is seeking a skilled Linux Server Administrator to build, configure and maintain Linux servers. This role involves working with a variety of technologies, including virtual and physical servers, storage, and software. The ideal candidate will have extensive experience with Linux operating systems and the ability to integrate software to enable usage, support, and monitoring of various hardware technologies. What the Right Candidate will enjoy: Owning day-to-day Linux (RHEL 8/9) server administration in a production environment. Working across physical and virtual servers, storage, and supporting infrastructure. Following well-defined processes while solving real operational problems. Contributing to stable, mission-critical systems that support essential services. Experience of the Right Candidate: Bachelor's degree in Computer Science or a related discipline and 1-2 years of work experience OR High School/GED and three years of related work experience. Extensive knowledge of Linux Operating Systems - RHEL 8/9. Ability to read, write, and maintain Linux shell scripts. Ability to install/upgrade Linux software with yum/dnf and troubleshoot problems with installation and updates. Practical experience with Operating Systems, Software, and Hardware (Server/Workstations). General computer usage skills. Strong interpersonal skills (listening, conflict management, approachability, negotiations). Ability to research independently, multi-task, and meet deadlines under tight timeframes. Responsibilities of the Right Candidate: Build, configure, and maintain Linux servers. Follow routine work procedures and installation and methodologies. Integrate software to enable usage, support, and monitoring of various hardware technologies. Report on individual activity progress, issues, and impediments. Stay up-to-date on new hardware and software developments, evaluate alternative approaches. Maintain documentation as necessary. Install, configure, and maintain Windows servers and workstations.

Job Title: Senior Manager of IT Reports To: AVP of Technology Department: Information Technology About The Team At PMMC, our mission is to improve the financial performance of healthcare organizations so they can dedicate more resources to patient care. We provide advanced revenue cycle management solutions to hospitals, health systems, and physician groups across the country. By helping clients recover revenue, streamline workflows, and strengthen margins, we enable them to better serve their communities. With today's evolving healthcare landscape, including changing reimbursement models, price transparency, and population health, the revenue cycle has never been more critical. PMMC is committed to delivering innovative technology and strategic guidance to help providers successfully navigate these challenges. About The Role The Senior Manager of IT will lead IT strategy and operations for a fast-growing revenue cycle SaaS company serving large U.S. hospital systems. This role oversees technology infrastructure, security, and compliance (including HITRUST), supports a hybrid cloud environment, and ensures scalable, secure systems that enable AI-powered capabilities within the SaaS product suite. Responsibilities: Develop and execute the IT roadmap aligned with organizational and client goals, particularly focusing on scalability, performance, and security in a hybrid cloud SaaS environment. Lead the design, implementation, and management of hybrid cloud solutions (both on-premises and public/private cloud), ensuring high availability, disaster recovery, and business continuity. Oversee and drive the process of achieving and maintaining HITRUST certification, including policy development, risk management, and audit readiness. Ensure compliance with healthcare industry regulations (e.g., HIPAA, HITECH) and stay current with changes in security and privacy requirements. Collaborate with executive leadership, product, and engineering teams to support product development, integration, and deployment for large-scale hospital systems. Serve as a strategic solutioning partner across departments & clients alike, translating business needs into scalable, secure, and compliant technology solutions. Build, mentor, and scale a high-performing IT team, fostering professional development, succession planning, and a culture of innovation, accountability, and continuous improvement. Lead strategic budget planning and management for IT operations, ensuring alignment with business & client priorities, vendor relationships, and technology procurement to ensure cost-effective and secure solutions. Enhance and monitor key performance indicators (KPIs) for IT services, security, and compliance. Develop incident response and disaster recovery plans, lead response efforts for security events or outages. Overseeing the deployment and integration of AI and machine learning frameworks, managing scalable data pipelines, and ensuring the secure handling of sensitive healthcare data used for AI model training and inference Advise on emerging technologies and trends, making recommendations for adoption to maintain a competitive edge. Document and build out knowledge base with all relevant tasks related to IT Define the strategic vision and governance framework for PMMC's technology, security, and operational infrastructure. Ensure alignment and unified execution across Network Operations and Special Projects, including cloud strategy, cybersecurity, and compliance readiness (HIPAA, SOC 2, HITRUST). Provide direction, remove obstacles, and establish standards, resources, and collaboration to maintain a secure, scalable, high-performing technical environment. Qualifications & Requirements Bachelor's in Computer Science, IT, or related field; Master's preferred. 10+ years of progressive IT experience, including 5+ years in leadership supporting SaaS platforms, ideally in healthcare or regulated industries. Experience managing hybrid cloud environments (AWS, Azure, GCP) and integrating on-premises infrastructure. Strong knowledge of HITRUST, HIPAA, HITECH, and other compliance frameworks, with proven success leading IT compliance initiatives and certifications. Expertise in information security, risk management, incident response, SaaS architecture, cloud migration, identity/access management, and data protection. Experience supporting enterprise clients, especially large hospital systems, and collaborating with teams on cloud-based AI solutions and data governance. Skilled in IT budgeting, forecasting, and optimizing spend/ROI. Demonstrated success building and leading high-performing teams, including hiring, coaching, and performance management. Excellent leadership, communication, and stakeholder management skills; able to manage multiple projects in a fast-paced, high-growth environment. Relevant certifications (CISSP, CISM, HITRUST CCSFP, AWS/Azure Solutions Architect, etc.) highly desirable. What We Look For Strategic thinker with strong business acumen and customer orientation. Results-driven, with a commitment to operational excellence and continuous improvement. Ability to translate complex technical concepts for non-technical audiences. Hands-on approach to leadership and problem solving. Why Join PMMC PMMC offers a dynamic, growth-focused environment where innovation and teamwork drive success. We are dedicated to innovation, collaboration, and excellence in revenue cycle management. At PMMC, your work drives meaningful results for healthcare systems across the country. Benefits Discover a wealth of benefits at PMMC, ranging from comprehensive healthcare plans to continuous learning opportunities, ensuring your well-being and professional development. Enjoy a supportive work environment that values your contributions with competitive compensation packages, flexible PTO and perks designed to enhance your overall work-life balance. Core Values Join our team at PMMC. We Grow or Die as individuals and as a collective force, Inspiring One Another to reach new heights. We Love to Win, not just for ourselves but for our entire team. We constantly Innovate, finding fresh solutions to complex challenges. We pride ourselves on being Productive & Efficient while always striving to Do the Right Thing in all that we do. If you're ready to make an impact and grow with us, we invite you to apply today! #TeamPMMC PMMC is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, marital or citizenship status or any other status protected by applicable federal, state, or local law.

Role: IT Infrastructure Architect Employment Type: Contract (6-12 month duration) About the Role WorkForce Unlimited is seeking a senior-level Infrastructure Architect who is passionate about designing modern, resilient, and scalable technology solutions that power business growth. In this influential role, you'll shape the future of enterprise infrastructure, lead complex integration initiatives, and collaborate with architecture leaders across the organization. This is an excellent opportunity for a strategic thinker who thrives in a fast-paced environment, enjoys solving high-impact technical challenges, and is energized by the chance to innovate across a diverse technology landscape. What You'll Do Lead infrastructure integration activities across user experience and collaboration platforms, data center and cloud design, workload migrations, Active Directory/Entra ID, and Office 365 consolidation efforts. Partner closely with the Enterprise Architecture team to define design strategies, standards, and frameworks. Develop and publish architecture principles, position papers, blueprints, patterns, and best practices. Provide strategic direction for infrastructure domains including public cloud, directory services, collaboration, network, storage, servers, databases, and security practices. Champion shared systems, reusable tools, and standardized solutions to support cost-efficiency and improved communication across teams. Ensure architectural consistency, eliminating duplicative efforts and aligning solutions with overall business and IT strategy. Serve as a Level 4 escalation point for operational issues, supporting complex problem resolution and root-cause analysis. Oversee technology lifecycle planning to ensure solutions remain current, reliable, and secure across application, network, desktop, server, and storage environments. Develop and maintain an enterprise technology vision; assess current needs and anticipate future infrastructure requirements. Ensure installations, upgrades, and architecture decisions comply with policies, procedures, and licensing parameters. Identify and implement best practices in infrastructure architecture, ensuring high performance, reliability, and security. Evaluate software requirements and lead architectural efforts for high availability and disaster recovery planning. What You Bring Technical Qualifications 12+ years of IT infrastructure experience, with at least 5 years in an architect-level role. Proven ability to work with and lead Infrastructure and DevOps teams to deliver strategic solutions. Expert-level knowledge of core infrastructure technologies: Windows-based servers Enterprise networking Azure/AWS cloud (IaaS/PaaS) Microsoft Exchange / Office 365 Active Directory / Entra ID Microsoft SQL Server Virtualization platforms Enterprise SAN storage Cloud certifications in Azure or AWS at the architecture level (required). General Qualifications Strong background in enterprise infrastructure design, with experience developing and implementing broad architectural solutions. Excellent written and verbal communication skills, with the ability to present complex ideas to C-level executives. Demonstrated experience leading large-scale infrastructure projects. Experience with IT infrastructure planning in mergers and acquisitions. Strong analytical thinking and the ability to translate strategy into technical design. Natural curiosity and enthusiasm for emerging technologies. Strong negotiation and persuasion skills when working with diverse stakeholders. IT consulting experience is highly preferred. Education Bachelor's degree (B.A./B.S.) in Information Technology or related field. Benefit Summary Competitive Compensation: Earn $60-$65/hr. while contributing to transformative organizational change. Benefits: Medical, dental, and vision coverage Growth Opportunities: Expand your technical and project management expertise with complex, enterprise-level projects.

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our challenge We are seeking a skilled Payment Systems Analyst with a strong background in real-time payment rails, ACH processing, RTP (Real-Time Payments), ISO 20022 standards, and instant payment systems. The ideal candidate will analyze, implement, and support modern payment infrastructures, ensuring compliance with industry standards and improving transaction efficiency. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC. is $100k - $120k/year & benefits (see below). The Role Responsibilities: Analyze and document payment processes related to ACH, RTP, and instant payment systems. Support implementation and integration of RTP and instant payment solutions aligned with industry standards. Expertise in ISO 20022 messaging standards to facilitate secure, efficient, and compliant payment exchanges. Collaborate with technical teams to develop, configure, and test payment processing solutions. Conduct gap analysis between existing systems and new payment standards, providing recommendations for enhancements. Assist in the design, testing, and deployment of payment-related products and services. Monitor system performance, troubleshoot issues, and support ongoing system upgrades. Ensure compliance with regulatory requirements and industry protocols for electronic payments. Liaise with stakeholders (banking, compliance, product teams) to define and refine payment workflows. Keep abreast of evolving payment technologies, standards, and regulations. Requirements: Proven experience working with ACH, Real-Time Payments (RTP), and instant payment platforms. Deep understanding of ISO 20022 messaging standards and implementation. Knowledge of payment networks, clearing and settlement systems. Familiarity with payment gateway/integration platforms and APIs. Analytical skills to assess payment processes and recommend improvements. Strong communication skills to articulate technical concepts to non-technical stakeholders. Experience with payment compliance regulations and security standards. Bachelor's degree in Finance, Business, Information Technology, or related field. We offer: A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity & paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills, substantive knowledge, and personal development. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups. Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms. A flat and approachable organization. A truly diverse, fun-loving, and global work culture. S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

System Administrator (Contract-to-Hire) Location: Charlotte, NC (Hybrid - 2-3 days onsite per month but starts off fully onsite for a couple weeks of training) Pay Rate: $45-50/hour (W2) Conversion Salary: $90,000 to $100,000 Overview Robert Half is partnering with a growing organization in Charlotte to hire a versatile System Engineer for a contract-to-hire opportunity. We need a Seasoned Systems Engineer with deep experience supporting enterprise infrastructure, cloud platforms, virtualization, storage, and high-availability environments. Known for strengthening system reliability, enhancing security, automating processes, and delivering expert-level support in fast-paced, multi-site organizations. Deploy, configure, and manage physical server infrastructure-primarily Dell PowerEdge systems-and administer virtualization platforms such as VMware ESXi and vCenter. Design, implement, and support Microsoft 365 and Azure services, including Azure AD, Exchange Online, Teams, OneDrive, and SharePoint Online. Manage enterprise storage and data protection solutions, including EMC, Veeam, and Zerto, ensuring reliability and high performance. Administer Microsoft SQL Server environments, including clustered and high-availability setups (AlwaysOn Availability Groups, Failover Clustering). Perform routine firmware, OS, and application patching using centralized configuration and deployment tools. Maintain and enhance disaster recovery and business continuity capabilities, overseeing backup operations, validating successful job completion, and meeting RPO requirements. Automate recurring administrative tasks using PowerShell scripting or infrastructure-as-code methods to improve efficiency and consistency. Create and maintain comprehensive documentation, including installation guides, configuration standards, and operational procedures. Provide advanced technical support, including escalation-level desktop/endpoint troubleshooting, and participate in an on-call rotation (approximately 7 weeks per year). Drive continuous improvement across IT processes, tooling, and team collaboration to elevate overall service delivery.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Team Penske is looking for a talented professional to join our team as an IT Trackside Technician / Systems Administrator. This role ensures proper server and network operations to successfully utilize technology as a competitive advantage. This includes proactive server maintenance, retrieval of data, data syncing, backup/restore, and troubleshooting/repair as needed. Problem resolution may involve the use of diagnostic methods and tools, as well as requiring individual in-person assistance. This is an in-office position. Responsibilities Travel with and support the team to at-track events and testing facilities. Setup/monitor/teardown trackside IT systems at all race & test events. Support and maintain trackside IT inventory, examples include several Hyper-V hosts, around 100 Windows VMs, laptops, peripherals, network gear, intercoms, and radio equipment. Utilize monitoring and diagnostic tools to maintain a reliable network and aid in quick issue resolution/failover solutions. Analyze trends to prevent future problems and implement failover options. Strong Documentation skills, examples include the creation of help documentation, tutorial videos, frequently asked questions, recording/tracking inventory, and documenting the problem-solving/failover processes. Ability to wire and test network and coax wires. Ability to diagnose radio and antenna issues. Additional duties may be assigned. Qualifications 2-4 years of Systems Administration experience. Associates degree in engineering or technology-related field, or comparable work experience. Ability to lift 40-plus pounds without restrictions. Ability to work weekends and travel as required; mostly race weekends with some weekday travel required. Exceptional level of organization and attention to detail. Ability to work in high-pressure situations and with minimal supervision. Self-starter and highly motivated to succeed. Excellent customer service skills. A+ Certification required within 90 days of start date. This position is subject to periodic drug screenings during employment per sanctioning body guidelines.

IT Administrator Job Title: IT Administrator Employment Type: Full-Time, Exempt Minimum Experience: 3 Years Position Summary: The IT Administrator works with the IT team and other business units to provide a secure, reliable and fully operational environment to host Infovisa's software products and services. Persons in this role will build, deploy and maintain all hardware and oversee patch management strategies for on-premise hardware and manage AWS resources for cloud deployments. Essential Functions: Installation, and maintenance of VMWare ESX servers. Creation, maintenance, and replacement of Windows virtual machines. Creation and maintenance of AWS environments. Maintenance of network hardware such as firewalls and switches. Management and monitoring of patches for OS, SQL and software and along with firmware and BIOS updates. Administration of Windows Server, including Active Directory. Administration of virus detection / malware prevention products. Installation, configuration and maintenance of SQL Server. AWS resource management. Monitoring of systems and capacities utilizing a variety of tools. Office 365 administration. Create and maintain documentation on new and existing processes and procedures. Actively participate in periodic DRP / BCP planning and testing. Preferred Talents / Skills: Mindful at all times of the concepts of security and availability. Flexibility to work additional and non-standard hours including overnight travel, weekend and evenings. Self-starter and comfortable taking initiative to complete new tasks. Ability to work on multiple projects simultaneously and prioritize appropriately. Proven ability to work independently in an unstructured and dynamic environment under time constraints. Professional written and oral communication skills. Prior experience creating and maintaining administrative scripts is a plus. Qualifications: 3+ years of proven data center IT experience. About Infovisa Infovisa is a leading provider of financial technology solutions delivered to forward-thinking trust, wealth management, and retirement professionals. Infovisa's solutions empower its clients to acquire new customers, invest assets effectively, manage trust and investment portfolios efficiently, and flexibly report results to customers. For more information about Infovisa, visit ***************** Follow us on LinkedIn. Infovisa has offices in Lincoln, NE and Cornelius, NC.

Job Description IT Administrator Job Title: IT Administrator Employment Type: Full-Time, Exempt Minimum Experience: 3 Years The IT Administrator works with the IT team and other business units to provide a secure, reliable and fully operational environment to host Infovisa's software products and services. Persons in this role will build, deploy and maintain all hardware and oversee patch management strategies for on-premise hardware and manage AWS resources for cloud deployments. Essential Functions: Installation, and maintenance of VMWare ESX servers. Creation, maintenance, and replacement of Windows virtual machines. Creation and maintenance of AWS environments. Maintenance of network hardware such as firewalls and switches. Management and monitoring of patches for OS, SQL and software and along with firmware and BIOS updates. Administration of Windows Server, including Active Directory. Administration of virus detection / malware prevention products. Installation, configuration and maintenance of SQL Server. AWS resource management. Monitoring of systems and capacities utilizing a variety of tools. Office 365 administration. Create and maintain documentation on new and existing processes and procedures. Actively participate in periodic DRP / BCP planning and testing. Preferred Talents / Skills: Mindful at all times of the concepts of security and availability. Flexibility to work additional and non-standard hours including overnight travel, weekend and evenings. Self-starter and comfortable taking initiative to complete new tasks. Ability to work on multiple projects simultaneously and prioritize appropriately. Proven ability to work independently in an unstructured and dynamic environment under time constraints. Professional written and oral communication skills. Prior experience creating and maintaining administrative scripts is a plus. Qualifications: 3+ years of proven data center IT experience. About Infovisa Infovisa is a leading provider of financial technology solutions delivered to forward-thinking trust, wealth management, and retirement professionals. Infovisa's solutions empower its clients to acquire new customers, invest assets effectively, manage trust and investment portfolios efficiently, and flexibly report results to customers. For more information about Infovisa, visit ***************** Follow us on LinkedIn. Infovisa has offices in Lincoln, NE and Cornelius, NC. Powered by JazzHR 7U8PrmtHio

A blended role providing comprehensive IT technical support for the company and instructional training on 802.11 (WiFi) technology to clients. This position will spend approximately 75% of its time delivering IT support services and 25% teaching students on 802.11 technical topics in a classroom, vehicle, and scenario -based training environment. Travel may be required, with an estimated 25% or more of the time spent away from the office. Duties & Responsibilities: IT Support Services: - Provide PC -related issue resolution. - Maintain inventory and perform updates. - Manage network infrastructure, including routers, switches, firewalls, and load balancers. - Set -up and maintain an LDAP server for user accounts. - Set up and maintain Virtual Machine servers. - Ensure server room management (backups, updates, security patches). - Implement shared file storage solutions with user access controls. - Define and manage user permissions for file shares. - Support employee desktops and laptops (OS installation, updates, troubleshooting). Instructional Duties: - Teach clients on 802.11 technical topics (Kali/Linux, Kismet, Wireshark, Aircrack Suite, Packet Data Analysis). - Cover Applied Computers and Networking (Computer Hardware, System hardware, Packet Data Layers, Network Cables and connectors, VPN Setup). - Design, develop, deliver, evaluate, and modify courses to meet student needs. - Collaborate with faculty, staff, students, and clients to design training programs. - Create and maintain standardized system images for student computers. Requirements - Secret Clearance Required - Top Secret Clearance Required - Military experience desired

Join a Team That's Got Your Back At Nexis Builds, we don't just build structures; we build careers, opportunities, and strong teams. As our Remote IT Technician, you wont just be fixing technical issues; you'll be the go-to person making sure our employees have everything they need to work smoothly, no matter where they are. If you love solving problems, working with people, and keeping things running behind the scenes, this role is for you. What's in It for You? Great work deserves great rewards. Here's what you can expect: Competitive Pay We appreciate your skills and make sure you are compensated fairly. Fully Remote Work from wherever you're most productive while staying connected with an awesome team. Comprehensive Health Benefits Medical, dental, and vision plans to keep you and your family covered. Career Growth We invest in our people. Get access to training, certifications, and development opportunities. Paid Time Off & Holidays Work-life balance matters. Take time off when you need it. Tech Stipend Well make sure you have the tools you need to do your job. A Supportive Team You'll work with a friendly IT team that values collaboration, innovation, and problem-solving. What You'll Be Doing - Helping employees with IT issues hardware, software, networks, and everything in between. - Setting up and maintaining accounts, security settings, and company devices. - Installing software, troubleshooting bugs, and keeping things running smoothly. - Working with the IT team to improve systems and make things more efficient. - Teaching employees IT best practices so they can work smarter. - Keeping track of IT requests, solutions, and processes to build a strong knowledge base. What We are Looking For - 2+ years of experience in IT support, help desk, or a similar role. - Strong troubleshooting skills with Windows, mac OS, and cloud-based apps. - Experience with remote desktop tools, VPNs, and IT security best practices. - Ability to explain tech stuff in a simple, easy-to-understand way. - A problem-solver who thrives in a fast-paced environment. - A team player who enjoys working with others and sharing knowledge. Why You'll Love Working Here At Nexis Builds, we believe in teamwork, learning, and balance. You won't just be "the IT person" you'll be a valued team member who helps keep everything running. We take care of our people because we know happy employees build great companies. Ready to be part of a team that values you? Apply now!

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics JOB SUMMARY The IT Support Technician is responsible for assisting and ensuring all Company Associates have reliable access to the required IT systems and tools to perform their respective roles within the Company. This position will also assist Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to perform within benchmarked performance guidelines. IT Systems are defined but not limited to all Company networks, interfaces with internal and external networks, all business system applications, servers, cloud systems, email systems, data storage, and recovery systems, monitoring hardware and software, end-user hardware and software, and all mobile communications hardware and services. The IT Support Technician interacts and works closely with all Associates, IT suppliers, and contractors to resolve problems and arrive at solutions that best serve the Company and its Customers. Performance and effectiveness of this position are indicated by, but not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance benchmarks for networks, systems, and applications' reliability and performance trends. WHAT YOU'LL BE DOING • Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems. • Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process • Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations. • Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems. • Acts as a liaison between users, IT suppliers, and contractors. • Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members. • Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers. • Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching. • Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control. • This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization EXPERIENCE & SKILLS TO BE CONSIDERED • Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience. • Required Knowledge and Experience with below systems and applications: • Helpdesk / Customer Service environment • Common knowledge of IT hardware, networking, industry-standard applications, and best practices: o Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup o Network Infrastructure and Configurations o Workstation Imaging and automated software deployment • Microsoft Solutions: o M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure • Operating Systems: o Windows 10, Android OS, and iOS • Management Tools and Systems: o Mobile device management software (Intune, ManageEngine o VMware applications o Remote desktop support (ScreenConnect, RDP, etc.) o ManageEngine - OS Deployer, EndPoint Central • Preferred Knowledge and Experience with below: • Teams (voice/video) • Meraki Dashboard - Firewall and Networking • Anti-virus software/spam filtering • M365 & Azure Administration • PowerShell • Strong Customer Service and Communication Skills: • Empathy and listening • High external structure - the ability to work independently and self-manage. • Ability to effectively collaborate and communicate with a remote team • Desire to help others. • Effectively communicate with both technical and non-technical users • Clear oral and written communications • Must manage multiple priorities simultaneously and ensure consistent, high-quality results. • Must have great attention to detail and follow-through skills. • Understanding of business fundamentals and company culture and their interface with technology solutions. • Strong organizational and administrative skills. • Excellent analytical and reasoning skills. BENEFITS *Eligible after 30 days of employment **Eligibility timing is based on plan rules · Medical/Health Insurance* o HSA or FSA depending on the plan enrolled o Prescriptions o Health Advocacy · Dental Insurance* · Vision Insurance* · Life Insurance, AD&D and Disability* - basic life and AD&D 100% company paid · Employee Assistance Program* · 401K with a company match** · Profit Sharing** o 2x/year - eligibility after 6 and 12 months WORKING CONDITIONS While performing the duties of this job, the Associate is regularly required to work in a high-paced working environment with frequent interface with customers (internal and external) and vendors. Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times. The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement. This position may require overnight travel by car. PHYSICAL REQUIREMENTS While performing the duties of this job, the Associate is regularly required to sit for extended periods. The associate must regularly talk and hear, interfacing with customers by telephone or in-person using good articulation and voice control. The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms. The Associate is occasionally required to stand for moderate amounts of time. The Associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics JOB SUMMARY The IT Support Technician is responsible for assisting and ensuring all Company Associates have reliable access to the required IT systems and tools to perform their respective roles within the Company. This position will also assist Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to perform within benchmarked performance guidelines. IT Systems are defined but not limited to all Company networks, interfaces with internal and external networks, all business system applications, servers, cloud systems, email systems, data storage, and recovery systems, monitoring hardware and software, end-user hardware and software, and all mobile communications hardware and services. The IT Support Technician interacts and works closely with all Associates, IT suppliers, and contractors to resolve problems and arrive at solutions that best serve the Company and its Customers. Performance and effectiveness of this position are indicated by, but not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance benchmarks for networks, systems, and applications' reliability and performance trends. WHAT YOU'LL BE DOING • Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems. • Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process • Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations. • Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems. • Acts as a liaison between users, IT suppliers, and contractors. • Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members. • Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers. • Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching. • Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control. • This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization EXPERIENCE & SKILLS TO BE CONSIDERED • Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience. • Required Knowledge and Experience with below systems and applications: • Helpdesk / Customer Service environment • Common knowledge of IT hardware, networking, industry-standard applications, and best practices: o Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup o Network Infrastructure and Configurations o Workstation Imaging and automated software deployment • Microsoft Solutions: o M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure • Operating Systems: o Windows 10, Android OS, and iOS • Management Tools and Systems: o Mobile device management software (Intune, ManageEngine o VMware applications o Remote desktop support (ScreenConnect, RDP, etc.) o ManageEngine - OS Deployer, EndPoint Central • Preferred Knowledge and Experience with below: • Teams (voice/video) • Meraki Dashboard - Firewall and Networking • Anti-virus software/spam filtering • M365 & Azure Administration • PowerShell • Strong Customer Service and Communication Skills: • Empathy and listening • High external structure - the ability to work independently and self-manage. • Ability to effectively collaborate and communicate with a remote team • Desire to help others. • Effectively communicate with both technical and non-technical users • Clear oral and written communications • Must manage multiple priorities simultaneously and ensure consistent, high-quality results. • Must have great attention to detail and follow-through skills. • Understanding of business fundamentals and company culture and their interface with technology solutions. • Strong organizational and administrative skills. • Excellent analytical and reasoning skills. BENEFITS *Eligible after 30 days of employment **Eligibility timing is based on plan rules · Medical/Health Insurance* o HSA or FSA depending on the plan enrolled o Prescriptions o Health Advocacy · Dental Insurance* · Vision Insurance* · Life Insurance, AD&D and Disability* - basic life and AD&D 100% company paid · Employee Assistance Program* · 401K with a company match** · Profit Sharing** o 2x/year - eligibility after 6 and 12 months WORKING CONDITIONS While performing the duties of this job, the Associate is regularly required to work in a high-paced working environment with frequent interface with customers (internal and external) and vendors. Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times. The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement. This position may require overnight travel by car. PHYSICAL REQUIREMENTS While performing the duties of this job, the Associate is regularly required to sit for extended periods. The associate must regularly talk and hear, interfacing with customers by telephone or in-person using good articulation and voice control. The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms. The Associate is occasionally required to stand for moderate amounts of time. The Associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including… · Consulting · Material Handling Equipment, Parts, and Service · Automated Mobile Robots · Vision guided vehicles and automated guided vehicles · High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems · WMS/WES/WCS solutions and Software · Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation · Telematics JOB SUMMARY The IT Support Technician is responsible for assisting and ensuring all Company Associates have reliable access to the required IT systems and tools to perform their respective roles within the Company. This position will also assist Infrastructure Team in monitoring and maintaining Company IT networks, systems, and applications to perform within benchmarked performance guidelines. IT Systems are defined but not limited to all Company networks, interfaces with internal and external networks, all business system applications, servers, cloud systems, email systems, data storage, and recovery systems, monitoring hardware and software, end-user hardware and software, and all mobile communications hardware and services. The IT Support Technician interacts and works closely with all Associates, IT suppliers, and contractors to resolve problems and arrive at solutions that best serve the Company and its Customers. Performance and effectiveness of this position are indicated by, but not limited to, the measured timeliness of end-user problem resolutions, IT helpdesk issue trends, surveys, feedback from end users, and measure performance benchmarks for networks, systems, and applications' reliability and performance trends. WHAT YOU'LL BE DOING • Provides first-line response and problem resolution (Levels 1 and 2) for end-users requiring assistance with IT-related issues and problems. • Will work with the Infrastructure team on all escalations and help to manage the communication with the end user through the entire process • Works with the Infrastructure team to monitor IT systems and applications to ensure performance and availability are within established benchmarks: internet, internal networks, servers, software applications, and mobile data and voice operations. • Works directly with other IT Team members, suppliers, and contractors to resolve Level 3 and escalated problems. • Acts as a liaison between users, IT suppliers, and contractors. • Administers and manages IT Helpdesk Support system, including tracking issues to resolution within established benchmarks, updating knowledgebase, and communicating solutions to users and other IT team members. • Administer and maintain system user access and permissions: user account profiles, file, and share permissions, and installing approved software applications on user computers. • Monitors and ensures all servers and applications are fully patched with applicable updates, focusing on security patching. • Maintains IT hardware inventory records, ensuring that inventory is checked in and checked out for accurate inventory control. • This is a continuous learning position; classes, webinars, and certifications are provided to ensure that our department stays ahead of technology and can better leverage that technology to improve the organization EXPERIENCE & SKILLS TO BE CONSIDERED • Two-year associate degree in information technology or computer Science or comparable educational degree with 2+ years of appropriate experience. • Required Knowledge and Experience with below systems and applications: • Helpdesk / Customer Service environment • Common knowledge of IT hardware, networking, industry-standard applications, and best practices: o Desktops / Laptops / Tablets / Smart Phones troubleshooting and setup o Network Infrastructure and Configurations o Workstation Imaging and automated software deployment • Microsoft Solutions: o M365, Windows Server 2016-2022, Remote Desktop Services (RDS), Active Directory, GPO, Intune, and Azure • Operating Systems: o Windows 10, Android OS, and iOS • Management Tools and Systems: o Mobile device management software (Intune, ManageEngine o VMware applications o Remote desktop support (ScreenConnect, RDP, etc.) o ManageEngine - OS Deployer, EndPoint Central • Preferred Knowledge and Experience with below: • Teams (voice/video) • Meraki Dashboard - Firewall and Networking • Anti-virus software/spam filtering • M365 & Azure Administration • PowerShell • Strong Customer Service and Communication Skills: • Empathy and listening • High external structure - the ability to work independently and self-manage. • Ability to effectively collaborate and communicate with a remote team • Desire to help others. • Effectively communicate with both technical and non-technical users • Clear oral and written communications • Must manage multiple priorities simultaneously and ensure consistent, high-quality results. • Must have great attention to detail and follow-through skills. • Understanding of business fundamentals and company culture and their interface with technology solutions. • Strong organizational and administrative skills. • Excellent analytical and reasoning skills. BENEFITS *Eligible after 30 days of employment **Eligibility timing is based on plan rules · Medical/Health Insurance* o HSA or FSA depending on the plan enrolled o Prescriptions o Health Advocacy · Dental Insurance* · Vision Insurance* · Life Insurance, AD&D and Disability* - basic life and AD&D 100% company paid · Employee Assistance Program* · 401K with a company match** · Profit Sharing** o 2x/year - eligibility after 6 and 12 months WORKING CONDITIONS While performing the duties of this job, the Associate is regularly required to work in a high-paced working environment with frequent interface with customers (internal and external) and vendors. Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times. The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement. This position may require overnight travel by car. PHYSICAL REQUIREMENTS While performing the duties of this job, the Associate is regularly required to sit for extended periods. The associate must regularly talk and hear, interfacing with customers by telephone or in-person using good articulation and voice control. The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms. The Associate is occasionally required to stand for moderate amounts of time. The Associate must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. Don't meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!