Information Technology Service Desk Manager
Information technology manager job in Pennington, NJ
We're looking for a hands-on leader to run our day-to-day end-user support function. This person will guide a team of analysts, own the queue, and jump in on hairy escalations when needed. You'll tune processes, watch the right numbers, and keep support outcomes aligned with what the business actually needs.
Responsibilities
Lead, mentor, and upskill service desk analysts; set expectations and coach for consistent, high-quality customer care.
Orchestrate daily operations across incidents, requests, changes, and knowledge-using an ITSM platform (e.g., ServiceNow or similar).
Act as the final escalation point for complex/priority issues; coordinate cross-team swarms to drive timely resolution.
Define, track, and report KPIs/SLAs (first response, time to resolve, CSAT, backlog health); use trends to prevent repeat problems.
Standardize and improve workflows, routing rules, and categorization to reduce handle time and boost first-contact resolution.
Partner with infrastructure, security, and application teams to deliver seamless support for endpoints, accounts, and core services.
Maintain clear runbooks/knowledge articles; ensure policy compliance for incident, change, access, and audit requirements.
Plan ahead-capacity, shift coverage, on-call rotations, and communications for maintenance or major events.
Requirements
Bachelor's degree in IT/CS or equivalent experience.
5+ years in end-user support with 3+ years leading a help/service desk team.
Practical command of ITSM practices and tooling (ServiceNow or comparable), including incident, request, change, and knowledge management.
Proven escalation management and troubleshooting chops across Windows/Mac endpoints, O365, identity/access, and common business apps.
Metrics-driven mindset with the ability to build dashboards, interpret data, and action continuous improvements.
Clear, calm communicator who can influence across technical and non-technical stakeholders.
Nice to have: experience with patch/upgrade cycles, end-user training programs, and familiarity with security/identity tools (e.g., SailPoint or similar).
IT Manager
Information technology manager job in Fort Washington, PA
Avo Photonics is a dynamic contract engineering services company that designs, develops, and manufactures custom opto-electronic products for a large customer base. Members of our staff can design, prototype, and produce next generation products for a diverse range of markets including environmental, medical, automotive, military, industrial, aerospace, and communications.
We seek a diligent, dedicated and meticulous IT Manager who will help to further our success and reputation in the industry through world-class service.
Specifically:
Continually evaluate, plan, implement and maintain a secure networking infrastructure in all Avo facilities
Ensure appropriate firewall and switch hardware is deployed to enable secure access for employees while preventing intrusion. Maintain firmware updates per a documented schedule.
Implement and actively monitor appropriate software for server and endpoint patch management, virus protection, and zero-day malware threats to network security
Manage employee IT security training program to maintain 100% compliance
Provide network and endpoint support for seven day operations across two shifts, including remote access for approved users
Define, manage, and test an IT Disaster Recovery Plan, including appropriate redundancy and backups
Identify, hire, and manage IT staff
Define, implement, and manage solutions for seamless telecommunications, facility access control, and surveillance cameras
Requirements:
15 years experience managing information technology networks including network administration and system administration in Windows Server and Linux environments
10 years experience with network security, including firewalls, wireless access, segregated subnets and VLANs
Bachelor's degree in Information Systems or Computer Science is preferred
Excellent communication skills
Avo Photonics offers competitive salaries and a comprehensive benefits package. Apply today!
Avo Photonics is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee of Avo Photonics by any method without a valid written contract in place with Avo Photonics will be deemed the sole property of Avo Photonics. No fee will be paid in the event the candidate is hired by Avo Photonics as a result of the referral or through any other means.
Information Technology Network Administration Manager
Information technology manager job in New Brunswick, NJ
Job Title: IT Network Administration Manager
Department: IT
Reports To: Director of IT Applications and Systems Development
FLSA Status: Exempt
Pay Range: $130,000- $160,000/year
Job Overview:
Spectrum Chemical Mfg. Corp., a leading firm in specialty medical chemical solutions, is seeking an IT Network Administration Manager. This role will be responsible for maintaining and administering Spectrum's computer networks. The primary duties will include maintaining computer networks, hardware, software, and related systems; performing disaster recovery operations; protecting data, software, and hardware from cyberattacks; facilitating third-party contracts; and replacing faulty network hardware components when necessary. This role will report to the Director of IT Applications and Systems Development to ensure the highest level of system and network performance.
Responsibilities:
Oversee the day-to-day operation of computer networks, including hardware/software support, training, and special projects.
Manage support ticketing system.
Plan, design, and implement data connectivity for local area network (LAN) and wide area network (WAN) systems.
Assist in coordinating special projects, including network-related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance, and problem-solving.
Manage servers, including e-mail, print, and backup servers and their associated operating systems and software.
Ensure network connectivity of all workstations.
Administer all equipment, hardware, and software upgrades.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
Monitor and test network performance and provide network performance statistics and reports.
Perform on-site and remote technical support.
Recommend and implement network security at the network and user level.
Support and lead special projects to improve process efficiency, scalability, and sustainability
Monitor the security systems, such as cameras and gate access points.
Manage service partners and vendors.
Qualifications:
Expertise with administering the Microsoft 365 Suite
Ability to thrive in a team environment and drive cross-collaboration
Bachelor's degree in computer science or a related field
Proven 5-10 years of experience in a network administrator role
Hands-on experience with networking, routing, and switching
Excellent knowledge of best practices around management, control, and monitoring of network infrastructure
Experience with firewalls, Internet VPN, remote implementation, troubleshooting, and problem resolution
Ability to set up and configure server hardware.
Familiarity with backup and recovery software and methodologies.
Desktop support and develop a procedure to ease day-to-day support operations
Juniper, Cisco, CWNA, or BCNE training
Experience in managing MPLS, SD-WAN, and VPN Tunnels that connect ERP
Effective Communication Skills with the ability to communicate design specifications back to stakeholders (Written, visual & verbal)
Certifications in networking, such as Cisco Certified Network Associate (CCNA) or Network+
Proven experience with network capacity planning, network security principles, and general network management best practices.
Good understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Hands-on experience with monitoring, network diagnostics, and network analytics tools
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers[HV1]
Experience in VMware server management
Knowledge of application transport and network infrastructure protocols
Ability to create accurate network diagrams and documentation for design and planning network communication systems
Provides specific, detailed information for hardware and software selection
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Benefits:
We offer a competitive salary based on experience
Benefits include medical, dental, vision, FSA, HSA, voluntary coverage, wellness plans, 401k, tuition reimbursement
Opportunities for on-the-job training and career advancement
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us, please visit us at:
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IT Support Manager
Information technology manager job in Pennsauken, NJ
Summary of Job:
The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
Head of Digital & Technology (US)
Information technology manager job in Philadelphia, PA
Job Title: Head of Digital & Technology - US Region
Salary Range: $195,000 to $245,000 + Bonus + Benefits
The Head of IT - US Region will lead the Information Technology function across the United States, delivering secure, reliable, and cost-effective IT services that drive business performance. This role ensures alignment with global IT and digital strategies, as well as with global governance frameworks, while addressing the unique requirements of the US business, fostering operational excellence, compliance, and continuous innovation.
Key Responsibilities:
1. IT Operations & Service Delivery
Ensure high availability, security, and performance of IT services across all US sites.
Oversee infrastructure, applications, and end-user support to minimize downtime and maximize user satisfaction.
Manage incident, problem, and change processes in line with ITIL best practices.
Ensure IT operations comply with global governance, policies, and standards.
2. Regional Business Partnering
Serve as the primary IT liaison for US business leaders.
Translate business requirements into IT solutions aligned with global standards and governance.
Enable productivity, efficiency, and compliance across business units.
3. Governance, Compliance & Security
Ensure adherence to global IT policies, governance frameworks, cybersecurity standards, and regulatory requirements (e.g., SOX, data privacy).
Collaborate with global cybersecurity teams to identify and mitigate risks.
Support alignment with global IT governance in all regional initiatives.
4. People & Vendor Management
Lead, mentor, and develop the regional IT team, promoting accountability and service excellence.
Manage relationships with regional IT vendors and service providers to optimize cost and quality, in line with global vendor governance.
5. Projects & Transformation
Oversee local and regional IT projects, ensuring timely and budget-compliant delivery.
Support deployment of global initiatives (ERP, data, digital, AI) in the US region, ensuring alignment with global governance and standards.
Identify opportunities for automation, digitalization, and process improvement.
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field; Master's preferred.
10+ years of IT leadership experience, ideally in a multinational environment.
Deep expertise in IT operations, infrastructure, and enterprise applications.
Proven experience leading regional IT teams and managing vendor partnerships.
Strong communication, stakeholder management, and business partnership skills.
Familiarity with ITIL frameworks, cybersecurity best practices, and global IT governance.
Key Competencies
Leadership: Inspire and guide a high-performing regional IT team.
Business Acumen: Translate IT capabilities into measurable business value.
Collaboration: Partner effectively with global IT, governance teams, and regional business leaders.
Execution: Pragmatic, hands-on, and results-oriented.
Change Agent: Drive technology adoption, transformation, and adherence to global governance.
Information Technology Asset Manager
Information technology manager job in Piscataway, NJ
Ensuring all Incidents/Requests are met within the agreed service targets.
· Manage DLM Teams that provide imaging, Request and asset management services to client. · Review & reporting of any SLA failures including Breach Analysis
· Escalation point for priority/escalated tickets.
· Oversee DLM operations (Productivity, queue management, escalations, aged tickets, shift coverage, request validation, general quality, Asset Tagging and Inventory Management )
· Work with other members of the global management team in Desktop Support and Service Desk to enhance the delivery globally.
· Reporting and analyzing of operational data sets.
· Monitoring / performing inventory audits as per contractual requirement.
· Must be detail oriented and self-motivating
· Ability to write business cases and justification documents, Ability to manage multiple work streams
· Ownership and Drive, Ability to make difficult decisions, Multi -Tasking, Ability to Prioritise, Working Under Pressure, Impartial - Working on behalf of Clients.
· To work through issues analytically to a successful conclusion
· Produce, track and own Service Improvement Plans and Enhancements
· Ability to communicate at different levels within the organization,
· Understanding of Financials, including cost control, project revenue/cost
Director of Technology and Enterprise Systems
Information technology manager job in Marlton, NJ
The Director of Technology and Enterprise Systems leads the selection, procurement, deployment, and management of SEBPO's enterprise technology systems, ensuring they align with business goals. This role oversees platforms such as Finance, CRM, HR, and Productivity as well as our personal computing hardware and software. The Director partners with leaders across Finance, HR, Operations, and GTM to deliver efficient and secure solutions that support SEBPO's global operations and client delivery.
This is a hybrid role and requires in-office reporting.
Essential Duties and Responsibilities:
Develop and execute SEBPO's enterprise applications strategy to support business priorities
Oversee core platforms including Oracle Fusion (ERP and HCM), Salesforce, Google, and Microsoft
Partner with business leaders to optimize workflows and improve system integration across departments
Work closely with InfoSec to ensure our platforms and users remain secure
Lead digital transformation and automation initiatives to increase operational efficiency
Ensure data integrity, system security, and compliance with company and regulatory standards
Manage vendor relationships, contracts, and performance for enterprise applications, ensuring any new purchases and renewals occur in a timely and cost-efficient manner
Build and lead a global team responsible for application development, support, and operations
Establish governance, documentation, and best practices for enterprise systems
Monitor platform performance and implement improvements based on user feedback and business needs
Manage and monitor in-office technology, procurement, platforms, systems, and user experience, along with help desk
Qualifications:
12+ years of progressive experience in enterprise applications, IT management, or systems architecture
Proven leadership in managing ERP and CRM systems in a global environment
Hands-on experience with Oracle Fusion, Salesforce, and Google Workplace
Strong understanding of data integration, process automation, and digital transformation
Excellent communication skills with the ability to translate technical details into business terms
Experience leading distributed teams across multiple time zones
Strong vendor management and negotiation skills
Chief Technology Officer (CTO)
Information technology manager job in Philadelphia, PA
Compensation: Competitive, including Bonus/LTIP/MIP/Equity
Our client who is a private equity backed mission critical technology solutions group are seeking a visionary Chief Technology Officer (CTO) to spearhead its technology and product organization. This is a unique opportunity to drive modernization and innovation across mission-critical systems in a dynamic, private-equity-backed environment.
About the Role
As CTO, you will own the end-to-end product lifecycle-from concept to commercialization-ensuring every investment and release accelerates the growth strategy. Operating within a matrixed structure, you will collaborate closely with global technology leaders to ensure architectural alignment, interoperability, and strategic coherence.
Key Responsibilities
Lead Product Management and Engineering, aligning roadmap, execution, and commercial outcomes.
Establish disciplined product development processes-clear gating, documentation, and release standards.
Drive systems engineering integration across controllers, sensors, firmware, and cloud platforms.
Modernize software architecture for core mission platform and controllers toward modular, API-based, SaaS-ready solutions.
Prioritize technology investments based on ROI, IRR, and enterprise value creation.
Develop near-shore engineering capacity to enhance delivery velocity and scalability.
Foster a culture of technical rigor, accountability, and continuous improvement.
Partner with Operations and Finance to align technical execution with business performance.
What We're Looking For
15+ years in systems or product engineering leadership within transportation, automation, or other mission-critical sectors.
Proven success modernizing embedded and cloud-connected systems with measurable ROI.
Deep expertise in controller software, IoT architectures, and SaaS platforms.
Experience in private-equity-backed transformations, linking technology execution to EBITDA improvement.
Strong business acumen-balancing innovation with financial discipline and time-to-value.
Skilled in leading cross-functional teams through structured frameworks (agile-hybrid preferred).
Leadership Attributes
Commercial Technologist - Aligns technical priorities with investment returns.
Structured Operator - Brings clarity and accountability to execution.
Pragmatic Modernizer - Evolves legacy platforms without disruption.
Builder of Capability - Develops people, processes, and near-shore capacity.
Chief Information Officer - American Heritage Credit Union
Information technology manager job in Philadelphia, PA
American Heritage Credit Union is seeking a Chief Information Officer to lead its technology strategy and digital transformation initiatives. The CIO will oversee IT and IS operations, infrastructure, cybersecurity, and systems integration to ensure secure, innovative, and efficient operations that enhance both member experience and organizational performance. This leader will collaborate with the executive team to align technology with business goals, manage vendor relationships, and guide long-term strategic planning. The ideal candidate will be a forward-thinking executive with proven success in driving innovation, ensuring regulatory compliance, and leading high-performing IT teams. In addition, this role will lead, mentor, and develop IT teams, foster cross-department collaboration, and manage relationships with technology vendors to ensure value, security, and reliability. A bachelor's degree is required in Information Technology, Computer Science, or a business-related field. A master's degree is preferred. In addition, at least ten to fifteen years of progressive IT management experience within the credit union or financial industry is desired.
Company Profile:
America Heritage Credit Union was originally founded as Budd Workers Federal Credit Union in 1948. The credit union initially served line workers and management of the Budd Manufacturing Company. Over the decades, American Heritage expanded its field of membership through mergers and the addition of Select Employer Groups (SEGs) in industries such as manufacturing, healthcare, government, and education. Today, American Heritage serves over 315,000 members and 800 Workplace Partners across 35+ locations in Philadelphia, Bucks, Montgomery, Delaware, Camden Counties, with 5 branches located in Southern New Jersey. With more than $5 billion in assets, it ranks among the top 70 largest credit unions in the United States and remains deeply committed to empowering the communities it serves. American Heritage Credit Union has once again earned a place on Forbes' list of America's Best-in-State Credit Unions for 2025, marking the third consecutive year it has received this prestigious honor. In addition, the credit union has been named one of the Best Places to Work by the Philadelphia Business Journal for 2025. The main office is located in Northeast Philadelphia, offering the convenience of a suburban setting with easy access to major highways, abundant on-site parking, and nearby vibrant communities. To learn more visit **********************************
Community Profile:
Philadelphia, Pennsylvania is known as the “City of Brotherly Love,” a historic and culturally rich city in the northeastern United States, located at the Delaware and Schuylkill rivers. Founded in 1682 by William Penn as a haven for religious freedom, Philadelphia played a pivotal role in American history, serving as the nation's first capital and the site where both the Declaration of Independence and U.S. Constitution were signed. Today, it is home to over 1.6 million residents, reflecting a diverse population. Visitors and residents alike enjoy a wealth of attractions, from historic landmarks like Independence Hall and the Liberty Bell to world-class museums, vibrant arts and theater, and a renowned culinary scene. The city offers ample green spaces, a robust public transportation system (SEPTA), and a unique architectural charm. Just beyond Center City, Philadelphia's Northeast neighborhoods and surrounding suburban communities offer a convenient balance of urban and suburban living. The area provides easy access to all major highways, and beautiful residential surroundings, while remaining close to New York City, New Jersey, and the Pocono Mountains. This location also makes travel simple, with proximity to major international airports as well as numerous smaller regional airports. With its deep roots in American heritage and dynamic present-day culture, Philadelphia remains a vital and inspiring city that blends history, community, and modern life.
Information Technology Infrastructure Manager
Information technology manager job in Philadelphia, PA
Head of IT Infrastructure
Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure
for a hands-on opportunity to design and protect the infrastructure alongside a team of five.
The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery.
Responsibilities
Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks
Hands on technical troubleshooting and optimization
Deep understanding of enterprise-grade backup and restore strategies
Design of DR and business continuity plans
Skills/Competencies
10+ years in infrastructure roles
Prior career progression to a leadership role
Experience in financial services sector strongly preferred
Certifications in enterprise architecture, cloud platforms or cybersecurity
Additional Details:
Employment type: Direct Hire
Salary: DOE
In office role.
The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.
SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.
SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************
Information Technology Financial Analyst
Information technology manager job in Philadelphia, PA
Our client is looking for an IT Financial Analyst to join their team on a contract, remotely.
Pay: $45-52/hour
Primary Duties and Responsibilities:
Manage the financial relationship between the organization and key strategic IT vendors, including SOW review and tracking, monitoring vendor adherence to financial contract terms, and reconciliation of vendor accounts.
Monitor and report on key Program Accounting initiatives, including project financial reviews.
Maintain and monitor IT Financial processes that are part of the project life cycle, including assisting with training for project managers.
Serve as an educational resource to internal and external partners, as well as business leaders, to aid in the understanding of financial results and measurement systems/metrics.
Provide financial consulting and analytical support, including budgeting and forecasting, to leadership of assigned shared service organizations.
Serve as a mentor for junior IT Financial Analysts.
Work closely with shared service leaders to understand business needs and requirements and ensure alignment of forecasts and budgets.
Prepare monthly accrual and expense re-class entries.
Audit task charge codes in Clarity to ensure proper Accounting standards are followed.
Maintain forecast of operating expense and capital expenditure.
Support the development, maintenance, and continuous improvement of the annual budgeting and ongoing forecast processes.
Assist the capital planning process for assigned organizations, including conducting research and analysis, validating business cases, creating financial models, and making recommendations.
Analyze and interpret financial data and formulate conclusions and recommendations to supported organizations to address concerns or areas of opportunity.
Report monthly actual results against budget and forecast; investigate and explain causes of variance.
Analyze trends and cost drivers and highlight risks and opportunities.
Provide financial analysis to help IT leadership understand financial results and support business decisions.
Provide analysis for monthly management reviews.
Ensure knowledge, understanding, and compliance with company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Experience and Educational Requirements:
Bachelor's Degree or equivalent in relevant work experience. Degree in Finance or Accounting preferred.
8+ years of FP&A experience in a large corporate environment.
Experience working in an IT environment a plus.
Experience creating budgets and forecasts, reporting, financial modeling, and financial analysis.
Experience developing and leading FP&A processes.
Advanced knowledge of accounting principles required.
High level of proficiency in Microsoft Excel and PowerPoint required.
Experience with financial systems required; SAP a plus.
Ability to work with senior management in a cross-functional environment.
Ability to work independently with minimal direction and oversight.
Must be creative and forward-thinking with high ethical standards.
Must possess sound technical skills, analytical ability, good judgment, and a strong operational focus.
Strong presentation skills.
Ability to maintain the highest level of confidentiality.
Ability to work within and meet established deadlines.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.
Minimum Skills, Knowledge, and Abilities:
Demonstrated knowledge of database applications in the business environment.
Strong analytical and problem-solving skills to interpret and evaluate business problems and apply applications knowledge to identify appropriate solutions.
Demonstrated knowledge of project management concepts.
Strong leadership skills.
Good interpersonal skills.
Strong decision making skills.
Strong customer service skills.
Ability to communicate effectively both orally and in writing, including the ability to relate effectively with both technically and non-technically oriented individuals.
Ability to prioritize workload and consistently meet deadlines.
Strong organizational, administrative, and follow-up skills.
Information Technology Support Technician
Information technology manager job in Philadelphia, PA
Job Title: IT Support Technician
Department: Information Technology
Reports to: Technology Operations Supervisor
FLSA Status: Exempt
The IT Support Technician provides technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems. This role is critical to maintaining operational efficiency through troubleshooting, maintenance, and technology deployments across facilities and dispensaries. Responsibilities include asset documentation, Level 3 escalation support, and development of SOPs for knowledge transfer. The position works closely with the Technology Operations Supervisor to uphold service standards and drive continuous improvement.
Key Responsibilities
Deliver exceptional customer service and technical support to internal employees.
Provide on-site and remote IT support for locations nationwide.
Respond promptly to support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
Install, configure, and maintain operating systems, applications, and security tools.
Manage user accounts, including password resets and access permissions.
Perform routine system maintenance and updates.
Document issues, resolutions, and processes in the IT knowledge base.
Support IT projects such as upgrades, deployments, and migrations.
Ensure compliance with IT policies and security standards.
Maintain accurate documentation for managed stores and update during quarterly site visits.
Administer Microsoft Azure, Office 365, and related applications.
Troubleshoot network-related issues and assist with MDM platform management.
Collaborate with IT Service Management to ensure a seamless support experience.
Audit and streamline manual software processes and contribute to automation initiatives.
Provide innovative solutions for complex technical challenges.
Respond to critical technical needs on a 24/7 basis.
Travel up to 35% nationwide.
Retail & Store Support:
Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
Resolve issues impacting store operations quickly to minimize downtime.
Coordinate with vendors and internal teams for hardware replacements and repairs.
New Store & Remodel Support:
Assist with planning and execution of IT installations for new store openings and remodels.
Deploy and configure network equipment, POS systems, workstations, and peripherals.
Perform site readiness checks and ensure all IT systems are operational before launch.
Document installation processes and maintain accurate inventory of deployed assets.
Skills and Qualifications
Experience:
At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
Ability to make sound, timely decisions in a fast-paced setting.
Independent self-starter.
Education & Certifications:
Associate's or bachelor's degree in IT, Computer Science, or related field (preferred).
Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).
Technical Skills:
Operating Systems: Advanced knowledge of Windows OS and Windows Server; familiarity with mac OS and Linux.
Microsoft Technologies: Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.
Networking: Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Device & Application Support: Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.
Systems Administration: Active Directory user management and permissions.
Tools: Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).
MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems.
Core Competencies:
Customer Service: Communicate clearly and patiently with non-technical users.
Problem-Solving: Identify root causes and implement effective solutions.
Time Management: Prioritize multiple tickets and meet SLAs.
Collaboration: Work effectively with IT teams and cross-functional departments.
Additional Requirements:
Must be at least 21 years old and pass Level 2 Background Screening.
Willingness to travel up to 35% nationwide.
Availability for 24/7 technical support as needed.
Physical Requirements
Ability to lift 25 lbs. to a height of five feet and carry up to fifty feet.
Ability to climb ladders, kneel, crouch, and reach as needed.
Ability to work in varying environmental conditions while wearing PPE.
Visual acuity for detailed inspection and computer work.
Ability to communicate verbally at conversation levels.
Work Schedule
40+ hours per week with flexible hours based on business needs.
Must be available for on-call duties, evenings, weekends, and holidays.
Equal Opportunity Employer Trulieve Supports a Drug Free Workplace
Associate Director of Information Technology
Information technology manager job in Philadelphia, PA
The Assistant IT Director supports the Director of IT in managing the technology infrastructure of a large-scale events management firm, including both internal operations and large-scale events.
This role blends technical expertise in networking and systems administration with client-facing responsibilities such as service design, pre-event planning, and influencing IT service choices. The position requires strong Cisco networking experience, Microsoft-based system management, tech pre-sales experience, and a proactive, customer-service approach.
Key Responsibilities:
Assist in managing day-to-day operations of the IT department and staff.
Support and maintain LAN/WAN systems, including Cisco routers, switches, firewalls, and Meraki networks.
Configure and manage Microsoft computing environments, both physical and virtual (VDI).
Ensure integrity and security of network and data environments.
Respond to and troubleshoot system/network issues; provide on-call support as needed.
Collaborate with event services teams to assess and recommend IT solutions for events.
Attend client meetings and site visits to evaluate needs and suggest service packages.
Document network configurations and maintain technical records.
Contribute to IT budgeting and planning.
Serve as a backup to the IT Director and take the lead when necessary.
Required Qualifications:
Bachelor's degree in a technical field (mandatory).
Minimum 5 years of hands-on experience in:
Cisco network hardware (routers, switches, ASA firewalls).
Virtual environments (VMware, Hyper-V).
Active Directory management.
Strong understanding of TCP/IP, OSI model, DNS, DHCP, and related protocols.
Proven ability to troubleshoot and resolve complex IT issues.
Experience in wireless networking and virtualization technologies.
Excellent written and verbal communication skills.
Ability to work flexible hours, including occasional weekends.
Must be client-oriented with some sales or upselling experience.
Preferred Certifications:
Cisco CCNA or CCNP
Technical Program Manager
Information technology manager job in Warminster, PA
At Orbit Advanced Technologies, Inc., (OATI), a division of MVG, we strive to deliver the most advanced antenna and RCS measurement facilities to the U.S. aerospace and defense industry. OATI is seeking driven individuals who excel in fast-paced environments, moving novel concepts from inception to commissioning. We welcome candidates who will bring commitment and motivation into our tight knit team, helping us shape the future.
As the Technical Program Manager you should have considerable experience utilizing program management tools to manage a program through its lifecycle from design, fabrication, installation, and commissioning. OATI's projects span multiple disciplines
(RF/Antenna/Electromagnetic/Mechanical/Civil) and experience in any or all of these is preferred. The Program Manager is expected to manage the technical aspects of the program as well as its costs and schedule to deliver a world-class product to our customers on time and within budget. Travel may be required for this role for on-site customer and vendor meetings as well as program management during the installation and commissioning of systems.
Essential Duties and Responsibilities
Manage a portfolio of programs requiring expertise in the financial, schedule, and technical aspects of the project, ensuring that we deliver a system that meets our customer's needs.,
Collaborate with our global system & applications engineering teams to facilitate the custom design and delivery of subsystems and equipment necessary for the project.
Support the sales department in generating technical proposals, budgets, and strategies for new project bids.
Provide project updates to internal and external stakeholders including schedule, budget, and technical risks and opportunities.
Experience Required
US Citizen
Preferred: bachelor's degree in Electro-Mechanical Engineering, Electrical Engineering, Mechanical Engineering or similar
5+ years of experience in managing large integrated projects
Proficient with MS Windows and its office programs
Strong written and verbal communication skills
Strong experience managing costs for long term, interdisciplinary projects.
Experience with PMBOK preferred.
Experience with management & delivery of Electromechanical turnkey systems
Experience with DOD contracts & understanding standard US Gov't Practices
Experience in SAP preferred.
PMP certification preferred.
Self -Driven and motivated to solve problems independently
If you are interested in this opportunity, send a Word or PDF version of your resume to: ************************** or call me at ************
System Network Administrator
Information technology manager job in Philadelphia, PA
PLEASE READ THIS BEFORE JUST QUICK APPLYING TO THIS POSITION.. YOU MUST ALREADY BE LOCATED IN THE Philadelphia PA or Mt Laurel NJ AREA TO BE CONSIDERED FOR THIS POSITION. IF YOU ARE NOT YOU WILL RECEIVE A REJECTION NOTIFICATION.....
This is an onsite role in Mt Laurel NJ Area, 5 Days a week.
3rd Shift working Friday, Sat/Sun/ Mon/Tues 11PM to 8AM.
You Are Required To Work A Major Holiday Should It Fall On of The Days Listed Above.
Be Part of the Team Behind the Game
Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife Network Systems Administrator to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success.
The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations.
If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact.
Working for Blue Mantis at this customer, you'll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league's fast-paced and mission-critical IT environment.
Key Responsibilities
Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance.
Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization.
Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure.
System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance.
Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary.
Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments.
Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting.
Skills, Knowledge and Expertise
Required Skills
Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system.
Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies.
Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience.
Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds.
Familiarity with automation tools and scripting
Excellent problem-solving skills with the ability to adapt to dynamic priorities.
Preferred Skills
Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki)
Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations.
Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments.
Knowledge of infrastructure capacity planning and performance tuning.
Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications.
Familiarity with security best practices, SIEM platforms, and endpoint protection.
Experience with advanced video streaming technologies and CDNs.
Familiarity with infrastructure performance tuning and capacity planning.
Qualifications
Provide game day support on major holidays when games are played.
Education: Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred).
Experience: Demonstrated expertise in a complex, multisite environment.
Base Salary Range: $120,000.00 - $165,000.00
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.
Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.
IT Analyst
Information technology manager job in Bridgewater, NJ
This is an exciting opportunity to join a growing global company in the medical equipment industry! This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customer's needs.
Responsibilities
Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding company products and services, ensuring compliance to company policies and procedures.
Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular).
Primarily support North America, but complete global requests when necessary.
Understand the customer's requested solution and how to position company products, messaging and services.
Work cross functionally to ensure internal alignment, delivering responses that clearly articulate the company's product and service differentiators to attract and retain customers.
Task and assign proposal content as needed for subject matter experts' sections, following up with section owners to ensure timely and accurate content delivery.
Meet established SLAs, such as two-week turnarounds for standard requests.
Manage database of FAQ/Responses by line of business and instrument.
Create best in class content to act as a competitive differentiator.
Participate in projects and initiatives as required.
Qualifications
Experience in IT analytics or relevant.
Any experience or knowledge with security ideal.
Project management and organizational skills.
Customer centric approach in resolving customer needs and inquiries.
Pay Rate: $28-$30/hour
Information Technology Project Manager
Information technology manager job in King of Prussia, PA
The Project Manager is responsible for leading the planning, execution, and delivery of projects on time, within scope, and within budget. This role oversees cross-functional teams, ensures alignment with business objectives, and drives effective communication between stakeholders. The ideal candidate is highly organized, proactive, and skilled at managing multiple priorities with exceptional communication skills in a dynamic environment.
Responsibilities
• Develop and manage project plans, timelines, budgets, and resource allocations.
• Collaborate with leadership to prioritize and align projects with strategic business goals.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Lead cross-functional teams to ensure timely and quality delivery of project objectives.
• Identify, assess, and mitigate project risks and issues; escalate when necessary.
Requirements
• Experience: 3-7 years of project management experience, preferably in financial services
• Proven track record of successfully managing multiple projects simultaneously.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid).
• PMP or similar certification preferred.
Electronic Data Interchange Manager
Information technology manager job in Cranbury, NJ
White Glove Onboarding & B2B Integration Delivery Lead
We're seeking an experienced and hands-on professional with experience in B2B/EDI projects and shape future of our White Glove Onboarding Practice. You'll play a pivotal role in ensuring customers experience smooth onboarding, seamless integrations, and outstanding delivery quality across our PartnerLinQ platform.
This is a high-visibility role for someone who thrives at the intersection of technology, customer experience, and delivery excellence.
Key Responsibilities
Manage, and scale PartnerLinQ's White Glove Onboarding Practice to deliver world-class customer experiences.
Lead B2B/EDI integration projects-from onboarding, requirements to testing and production go-live.
Collaborate closely with Engineering, Product, and the Global Response Team (GRT) to optimize onboarding workflows.
Oversee and coordinate EDI VAN setup and connectivity, including AS2, SFTP, VAN mailbox configurations, and partner communication protocols.
Coordinate with partner networks, VAN providers, and managed service teams to ensure seamless connectivity and data exchange.
Define and manage KPIs for onboarding speed, integration success rate, and customer satisfaction.
Develop onboarding frameworks, templates, and best practices that drive delivery consistency and scalability.
Mentor and coordinate global teams (onshore/offshore) ensuring operational excellence and timely project delivery.
Serve as a trusted escalation point and advisor for customers during onboarding and delivery.
What You'll Bring
4-6 years' experience in B2B/EDI integration, customer onboarding, or professional services within SaaS or supply-chain technology.
Deep expertise in EDI standards (X12, EDIFACT) and integration protocols (AS2, SFTP, APIs and VAN connectivity.).
Proven success managing enterprise-scale EDI/B2B projects
Strong leadership, communication, and stakeholder-management skills.
Experience leading distributed delivery teams and working in global, fast-paced environments.
Bachelor's degree in Computer Science, Information Systems, or equivalent.
About PartnerLinQ
PartnerLinQ is a next-generation SaaS platform transforming global supply-chain connectivity, visibility, and decision intelligence. Our mission is to simplify and accelerate how enterprises connect, transact, and collaborate with their trading partners.
Why PartnerLinQ
Be the driver of a flagship onboarding practice in a rapidly scaling SaaS company.
Collaborate with global teams shaping the future of supply-chain integration.
Competitive compensation, performance incentives, and full benefits.
Exposure to cutting-edge Azure, AI, and automation technologies.
A culture that values innovation, ownership, and customer success.
Technical Program Manager(Only w2)
Information technology manager job in Philadelphia, PA
Role : Technical Program Manager(Only w2)
Interview Mode : F2F
Minimum 10+ Years of Experience required.
Key Responsibilities:
Oversee planning and execution of key initiatives, ensuring alignment across distributed teams in the USA, Europe, and India.
Support the teams through the SDLC and Agile processes.
Drive technical decision-making and problem-solving, ensuring high standards of quality, security, and content protection across all products and platforms.
Foster collaboration and communication across cross-functional teams, delivering on milestones and ensuring successful delivery of programs on time and within scope.
Serve as a key point of contact for senior leadership, providing regular updates on progress, risks, and opportunities.
Champion continuous improvement by identifying process optimizations and driving operational excellence within the team.
Qualifications:
Proven experience as a Technical Program Manager or in a similar leadership role in the technology or product space, ideally with a focus on connectivity.
Demonstrated success in navigating complex stakeholder landscapes, balancing competing priorities across product, engineering, and operations.
Strategic mindset, with the ability to translate business goals into actionable technical roadmaps and program plans.
Strong technical background with the ability to understand and guide complex technical initiatives.
Experience managing cross-functional, geographically distributed teams and working in global, fast-paced environments.
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership, engineers, and other stakeholders.
If I missed your call ! Please drop me a mail.
Thank you,
Harish
Accounts Manager/Talent Acquisition
Astir IT Solutions, Inc - An E-Verified Company
Email:*******************
Direct : ***********788
50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080
***************
Data Center Energy Program Manager
Information technology manager job in Trenton, NJ
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta is seeking an experienced, organized, and self-motivated individual to support the development of cost-effective energy solutions for our growing fleet of data centers. In this role, you will be a key contributor to Meta's data center energy strategy, specifically supporting the energy infrastructure arrangements of our data centers through various stages of development including site selection, construction, and operations. Your responsibilities will include: supporting the development of interconnection and energy supply agreements, monitoring progress towards key development milestones, developing processes and building and maintaining relationships with key internal and external partners. You will work with our Energy Managers and be expected to think critically about Meta's data center energy infrastructure.
**Required Skills:**
Data Center Energy Program Manager Responsibilities:
1. Support the creation and execution of overarching and site-specific energy infrastructure strategies for Meta's data centers
2. Establish and communicate energy requirements to internal and external stakeholders
3. Lead negotiations for energy infrastructure agreements that align with Meta's project and company requirements and policies, and present recommendations to leadership for approval
4. Manage project due diligence, site development, construction, commercial agreements and operational processes for energy related matters
5. Lead communication and deliverables between utility partners, internal stakeholders, and consultants with a high degree of autonomy
6. Build and maintain relationships with internal partners including site selection, strategic engineering, data center design, construction, facility operations, legal, and finance
7. Identify and drive process improvements to optimize project delivery, resulting in significant time and cost savings
8. Lead and manage various ad-hoc energy initiatives for Meta and its energy program, driving successful outcomes and delivering value to the organization
9. Autonomously navigate ambiguity in the data center development process while continuing to drive projects forward
**Minimum Qualifications:**
Minimum Qualifications:
10. Bachelor's degree in business, engineering, environmental, or energy related discipline
11. 7+ years of relevant work experience with a utility, energy project developer, design/consulting firm, construction firm or energy intensive consumer
12. Working knowledge of transmission, distribution and utility interconnection processes and electrical infrastructure
13. Experience with project development and management for complex, large-scale projects
14. Demonstrated project management skills and the ability to manage multiple projects concurrently
15. Communications skills, and experience developing and maintaining partnerships with suppliers and stakeholders
16. Intermediate Excel and PowerPoint and/or Keynote skills
17. Domestic travel (up to 25%)
**Public Compensation:**
$152,000/year to $221,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.