Information technology manager jobs in Shenandoah, LA - 205 jobs

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **ServiceNow Consulting Manager - IT Service Management (ITSM)** In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you'll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. **The opportunity** You'll lead ServiceNow Transformation teams in a rapidly growing area of the business. It's a client visible role, in which you'll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions. **Your key responsibilities** As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. + Lead workstream delivery and ensure effective management of processes and solutions. + Track deliverable completion and project status, ensuring alignment with performance objectives. + Actively participate in client working sessions, leading workstreams from planning through execution and closure. . **Skills and attributes for success** Here, you'll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM processes (e.g., Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management) or evaluating how AI can streamline delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. + Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases + Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) + Ability to build and foster client relationships and demonstrate the value of EY services + Excellent business acumen with the ability to make fact-based decisions and resolve conflicts + Provide guidance and industry leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation + Ability to analyze a company's people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps + Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes + Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources + Experience in waterfall and agile delivery models - including supporting management activities such as planning, status reporting, budgets and risk and issue logs + Ability to support pre-sales efforts including creating proposals and estimates + Ability to create high quality deliverables and project artifacts **To qualify for the role, you must have** + A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline + Typically, no less than 4 - 6 years relevant ServiceNow ITSM project experience + ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) + Minimum of 1 of the following ServiceNow certifications: + ServiceNow Certified Implementation Specialist - IT Service Management + 5+ years of Big 4 or equivalent consulting experience + Excellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization + Experience leading teams and supervising others + A driver's license valid in the U.S. + Ability to travel to meet client needs **Ideally, you'll also have** + ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) + Performance analytics and reporting experience - certifications are a plus + ServiceNow Certified Implementation Specialist - Data Foundations or HAM or SAM + Experience in ServiceNow's AI solutions (e.g., Now Assist, Agentic, AI Control Tower) **What we look for** We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients. **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

The Data Center Infrastructure Construction team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace. This team comprises experienced project managers, commissioning experts, and construction specialists who work collaboratively to ensure the successful execution of complex data center construction projects. They bring a wealth of expertise in project management, technical design, and on-site construction, ensuring that our data centers meet the highest standards of quality, efficiency, and sustainability. By staying ahead of industry trends and incorporating innovative technologies, this team plays a crucial role in supporting Oracle Cloud Infrastructure's data needs and driving our growth and success. We are seeking an experienced **Senior Data Center Construction Manager** to provide expert oversight and technical leadership for the construction of data centers performed by colocation providers. This high-level individual contributor role is critical in ensuring that projects meet schedule, quality, and design requirements through hands-on expertise, strategic coordination, and independent execution. **Responsibilities** **Key Responsibilities** This role will focus on the base building and MEP infrastructure portions of the project, as well as high-density liquid cooling tenant fit-outs. + **Project Oversight** : Provide expert technical guidance and oversight for data center construction projects managed by colocation providers, ensuring timely completion, adherence to budget, and compliance with quality standards. + **Schedule Management** : Develop, monitor, and optimize detailed project schedules, working closely with colocation providers to ensure milestones are met and delays are minimized. + **Risk Evaluation** : Independently analyze projects to assess risk profiles related to timely delivery, identify gaps in risk mitigation, and provide actionable recommendations to stakeholders on potential impacts. + **Tenant Fit-Out Integration** : Drive seamless coordination of tenant fit-out projects, ensuring integration across design, construction, and commissioning phases to meet high-density liquid cooling requirements. + **Quality Assurance** : Establish and enforce rigorous quality control processes to ensure all construction activities align with design specifications and industry standards. + **Design Coordination** : Partner with design teams to ensure construction activities align with approved plans, providing technical expertise to resolve discrepancies and optimize outcomes. + **Stakeholder Communication** : Serve as the primary technical point of contact for colocation providers, fostering clear, effective communication to align project goals and expectations. + **Risk Management** : Proactively identify potential risks and develop innovative mitigation strategies to ensure project success. + **Compliance** : Ensure all construction activities adhere to relevant regulations, codes, and standards, maintaining a strong focus on safety and compliance. + **Colocation Provider Evaluation** : Provide expert input on colocation provider performance, contributing to continuous improvement initiatives. + **Site Visits** : Conduct regular project site visits to monitor progress, verify schedule adherence, ensure quality standards, and address on-site challenges. **Required Skills** + **Technical Expertise** : Deep knowledge of base building data center construction, including civil, structural, architectural, mechanical, electrical, controls, and plumbing systems. + **Project Execution** : Extensive experience in managing startup and commissioning phases of major data center projects, with a focus on high-density liquid cooling systems. + **Problem-Solving** : Exceptional analytical skills to address complex challenges in a fast-paced construction environment, delivering practical and innovative solutions. + **Strategic Insight** : Ability to provide strategic input on program-level requirements and long-term planning for data center construction projects. + **Technical Knowledge** : Comprehensive understanding of data center design, construction, and operational requirements, with expertise in cutting-edge technologies and sustainability practices. + **Project Management** : Proven ability to independently manage large-scale data center construction projects from inception to completion, ensuring timely and cost-effective delivery. + **Budget Optimization** : Proficiency in analyzing and optimizing project budgets to maximize resource efficiency without compromising quality. + **Risk Management** : Expertise in identifying, assessing, and mitigating risks to minimize impacts on project timelines and costs. + **Vendor Coordination** : Strong experience in collaborating with external vendors, contractors, and suppliers to ensure alignment with project goals. + **Regulatory Compliance** : In-depth knowledge of relevant regulations, industry standards, and organizational policies to ensure compliance across all construction activities. + **Communication** : Outstanding verbal and written communication skills to provide clear, concise project updates and engage effectively with diverse stakeholders. **Qualifications** + Bachelor's degree in Construction Management, Engineering, or a related field, or equivalent experience. + Minimum of 10 years of experience in construction project management, with a focus on data center or colocation infrastructure for a general contractor, colocation provider, or hyperscaler. + Proven track record of successfully delivering large-scale data center construction projects as an individual contributor or technical lead. + Strong expertise in construction processes, quality control, and design coordination. + Exceptional problem-solving skills and ability to work independently under pressure. + Ability to collaborate effectively with diverse teams and stakeholders. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC5 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Operations Section. This job title has an assigned pay grade of TS-317. Req. 215573 The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems Intelligently, increasing the rate of project success, and fostering a skilled and professional staff. Provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1. The Division of Administration is the state government's management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following: * Overseeing the state's capital construction program * Working to provide state and federal grants for community development * Development of the state budget * Providing technology services * Giving agencies guidance in the state purchasing and contracting process as they seek goods and services * Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes Seven years of experience in information technology or administrative services; OR Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR An associate's degree in information technology plus five years of experience in information technology or administrative services; OR A bachelor's degree plus five years of experience in information technology or administrative services; OR A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR A master's degree plus four years of experience in information technology or administrative services. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles. The official job specifications for this role, as defined by the State Civil Service, can be found here. Job Duties: As the Product Owner, this person will oversee and manage the implementation and administration of the OTS Connect Billing Portal. Serves as the Super Admin for the OTS Connect Billing Portal system, providing access to both internal OTS staff and customer agencies/entities security administrators, and assigning portal roles, including the administration of internal user access and security permissions. Leads all customer portal focus groups. The purpose of the focus group is to solicit direct feedback from customers for future enhancements, improve user experience, and gather direct customer feedback. Lead Architect in the design and implementation of all new and existing technologies within the Business section. This person will be the Technical Lead when working with OTS Information Security Services (InfoSec) to ensure all technologies are following the state and federal security policies. In addition, this person will be responsible in design and architectural review with other OTS sections as required. Manages the development, maintenance, and analysis of multiple cost allocation models, which allocate all agency costs to appropriate OTS lines of service for use in the rate development process. Leads the development of OTS revenue and expenditure budget forecasts. Responsible for maintaining compliance with all state and federal cost allocations, cost recovery, and financial reporting governances. Coordinates with the Office of Planning and Budget and the Department budget to forecast demand for IT services and associated funding requirements. Comply with the associated funding requirements to submit as the OTS Statewide adjustment. Develops and maintains the OTS financial structure by establishing all applicable cost codes required for OTS cost allocation process for fiscal operations. Provides cash flow analysis and develops projections on expenditure and revenue patterns. Manage the outstanding receivables by assisting staff with any outstanding customer issues. Review and approve all expenditure corrections as needed for proper cost allocation, ensuring all correcting entries are completed in LaGov within the current fiscal month for proper allocation of cost. Manages all personnel allocation of costs. Conducts cost-benefit analysis to support capital investments in Information Technology systems and services. Determines highly complex IT budgetary requirements associated with the investments and methods of cost recovery. Track, monitor, and report OTS performance in the delivery of services through benchmarking and balanced scorecard analysis. Position-Specific Details: Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee. Compensation: Depends on the qualifications of the selected candidate. Louisiana is a "State as a Model Employer" for People with Disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system. For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources Email: ****************

Job ID 248626 Posted 20-Nov-2025 Service line PJM Segment Role type Full-time Areas of Interest Construction, Data Centers, Project Management **About the Role:** The Senior Data Center Design Manager will be responsible for managing the design process from campus planning/basis of design stage through issuance of construction drawings. This includes building matrixed design teams from internal and external design services partners/providers, facilitating the creation of a shared plan for the execution, and oversight of design services provided by the Developer partner team in support of construction activities. The ideal candidate will have a strong understanding of building construction and/or design, and excellent communication and interpersonal skills. This is a remote role with 10%-30% of travel anticipated. **What You'll Do:** + Manage all areas of project management for multiple real estate projects. This includes planning, design, construction, occupancy, and closeout. + Work directly with clients to prepare all elements of the project. This includes the scope of work, project delivery resource requirements, cost estimates & budget, work plan schedule & milestones, quality control, and risk identification. + Facilitate planning and kickoff workshops with internal & external stakeholders; + Facilitate design reviews in partnership with external partners; + Facilitate large scale workshops as necessary; + Author scopes of work for contracts and gain buy-in from internal stakeholders; + Issue and administer contracts; + Define and track deliverables from various parties; + Track of cost, schedule, progress and scope; + Provide health reporting on cost, schedule, scope and progress; + Build optimal design teams from matrixed internal stakeholders and the strategic procurement of external partners; + Change management for project scope and design contracts; + Facilitate technical decisions in-line with project needs; + Coordinate design activities with procurement and construction; + Provide clear and transparent communication with all internal stakeholder and external partners; and + Ensure the issuance of engineering information to the right party, at the right time, in the right format **What You'll Need:** + Bachelor's Degree preferred with 8-10 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + The innovative mentality to develop methods that go beyond existing solutions. + Experience managing and coordinating between teams. + Professional licensure (PE, NCARB, RA) is preferred. + Ability to solve unique problems using standard and innovative solutions having a broad impact on the business. + In-depth knowledge of Google Suite products. + Expert organizational skills with an advanced inquisitive mindset. + Prior experience with data center design and/or construction is preferred **Disclaimer:** Please be advised that effective January 1, 2025, CBRE Project Management and Turner &Townsend was consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Turner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined. Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $170,000 annually and the maximum salary for this position is $200,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital , WD and WD_BLACK Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage. **Job Description** The Manager, IT Audit, will play a key role within Western Digital's Global Internal Audit (IA) organization, supporting the delivery of assurance and advisory activities related to technology, cybersecurity, IT governance, and systems implementation. Reporting to the Senior Director, IT Audit, this role will oversee and execute audits across global operations, support the company's SOX program, and help strengthen IT risk management practices in alignment with WD's enterprise strategy and "Built to Win" culture. The role partners closely with IT, Information Security, Finance, and external auditors to ensure robust IT controls and readiness across WD's technology landscape. ESSENTIAL DUTIES AND RESPONSIBILITIES Audit Planning & Execution + Lead the planning, execution, and reporting of IT audit engagements across infrastructure, applications, ITGCs, and cybersecurity. + Conduct IT SOX control testing, including ITGCs, automated controls (ITACs), IPE, and system access reviews across ERP (Oracle) and key business systems. + Assess system changes, configurations, and integrations to ensure compliance with WD's IT policies and SOX requirements. + Identify control deficiencies, root causes, and actionable recommendations, ensuring timely management remediation. + Support coordination with external auditors (KPMG) to align on scope, approach, and reliance opportunities. + Ensure all audit documentation is complete and accurate in AuditBoard in accordance with IA methodology and professional standards. Risk & Governance + Partner with Enterprise Risk Management (ERM) to identify and assess technology and cyber risks within the enterprise risk framework. + Evaluate IT governance and control maturity, providing insights on opportunities to enhance policies, processes, and automation. + Support audits and advisory reviews over major initiatives such as system implementations, cloud transformation, AI enablement, and system decommissioning. + Stay informed on evolving IT regulations (e.g., PCAOB, SEC, data privacy, etc.) and industry trends to enhance WD's control posture. Collaboration & Communication + Build strong partnerships with IT, Information Security, Finance, and other global functions to promote a culture of risk awareness and control excellence. + Communicate audit results, risk insights, and recommendations clearly to management across geographies. + Work closely with global IA colleagues to ensure consistent methodologies and high-quality execution. + Participate in cross-functional initiatives and special projects as assigned by the CAE or Senior Director. Leadership & Development + Provide direction and coaching to staff auditors, including WD's India-based resources and co-sourced partners. + Foster collaboration, innovation, and continuous improvement within the IT Audit function. + Contribute to the development and maintenance of standardized IT audit programs and best practices within AuditBoard. **Qualifications** REQUIRED + Bachelor's degree in Information Systems, Computer Science, Engineering, Accounting, or a related discipline. + Professional certification preferred: CISA, CISSP, CISM, CIA, or equivalent. + 6-10 years of progressive IT audit, IT risk, or technology assurance experience (public company or Big Four experience preferred). + Hands-on experience auditing ERP systems (Oracle), ITGCs, ITACs, IPE, and cybersecurity programs. + Familiarity with cloud platforms, identity management, and data governance processes. + Strong understanding of IT SOX control testing, evidence evaluation, and external auditor coordination. SKILLS + Experience using AuditBoard or similar GRC/audit management tools is a plus. + Excellent analytical, communication, and project management skills. + Ability to manage multiple priorities in a fast-paced, global environment. + Strong collaboration mindset and ability to work effectively with geographically dispersed teams (U.S., India, and Asia). + Occasional travel (domestic and international) may be required. **Additional Information** Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal (************************************************************************************** " poster. Our pay transparency policy is available here (****************************************************** . Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be **02/13/2025** (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this. \#LI-VV1 **Compensation & Benefits Details** + An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. + The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. + If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. + You will be eligible to be considered for bonuses under **either** Western Digital's Short Term Incentive Plan ("STI Plan") or the Sales Incentive Plan ("SIP") which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. + We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. + **Note:** No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Notice To Candidates:** Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline (******************************************************************** or email ****************** .

**Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) **Day to Day** At Indeed, our mission is to _Help People Get Jobs_ . Our products help transform the lives of millions of people by connecting them with meaningful employment. The Senior IT Auditor will join Indeed's expanding Internal Audit team. You will provide impartial assurance and advisory services for the company's technology environment. This includes reviewing IT risk management, governance, and internal control systems.. This role is responsible for leading IT-focused audits and helping shape the risk-based IT audit plan. You will evaluate IT risks and controls across infrastructure, applications, and processes. Using data-driven insights, you'll assess risk mitigation, boost resilience, ensure compliance, and improve operational effectiveness. We are seeking an experienced IT auditor with excellent technology risk and compliance capabilities. The right person for this role will thrive in a dynamic, high-growth technology company. You should be comfortable evaluating IT risks across infrastructure and applications and assessing the effectiveness of IT General Controls and security practices. We're looking for someone who uses technology and data-driven approaches to identify risks, enhance controls, and drive business improvements. **Responsibilities** + Assist in the development and execution of risk-based internal audit plans focused on the company's IT environment. + Perform integrated audits across diverse business functions aimed at evaluating the design and operational effectiveness of IT controls. + Test IT infrastructure (servers, networks, databases, operating systems) and business applications (financial reporting, payroll, procurement, etc.), documenting results in accordance with audit standards. + Support the SOX Compliance Program by assessing IT General Controls (ITGCs) and application controls across key technology domains (security, change management, access, operations). + Assess accessibility compliance of software products, including evaluating controls and development practices for adherence to WCAG standards and related regulatory requirements. + Contribute to audit planning, testing, and reporting while developing data-driven recommendations and validating management action plans for effective remediation. + Stay current with regulatory changes and emerging trends in data privacy, cybersecurity, and audit analytics, collaborating with management to bring innovative data approaches to internal audit practices aligned with organizational goals. **Skills/Competencies** + Bachelor's degree in Computer Science, Management Information Systems, Accounting, Finance, or related discipline. + Professional certification such as CISA, CIA, CISSP or being on track to complete any of these certifications. + Proven knowledge of IT general and application controls, system development, cybersecurity, technology operations, business continuity, and disaster recovery. + Familiarity with SOX/J-SOX, SOC, COSO, COBIT, ISO, ITIL, NIST, and accessibility standards such as WCAG relevant to IT audit and software product compliance. + 5+ years of internal audit experience with proven ability to apply data analytics, critical thinking, and problem-solving skills to extract meaningful insights from complex qualitative and quantitative datasets. + Self-motivated and adaptable, with the ability to work autonomously or collaboratively in a fast-paced, cross-functional environment while managing multiple priorities to support team performance and audit commitments. + Strong communication and relationship-building skills, with the ability to convey data-driven insights to diverse stakeholders, supported by high attention to detail, organizational discipline, and a proactive approach to continuous learning and process improvement. **Salary Range Transparency** US Remote 66,000 - 99,000 USD per year **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at **************************************** **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (******************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs . **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. **AI Notice** Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. Reference ID: 46193

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs. + Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability + Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards. + Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs + Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age. + Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition. + Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM + Optimize the utilization of Hertz internal repair technicians + Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases. + Manage vended shops deliverables, ensure capacity to deliver expected OOS results. The salary for this position is **$65,000/yr + bonus potential + company vehicle** Schedule: **Tuesday-Saturday** While this position is remote, the ideal candidate will be required to sit in either the **Atlanta** or **Dallas** area **Educational Background:** Four-year college degree preferred, HS diploma required Technical Certifications, automotive mechanical repair and body damage **Professional Experience:** 3 years of previous maintenance management experience Experience working in cross functional teams LSS certifications a plus (YB, GB) **Knowledge:** LSS experience Strong technical vehicle knowledge Familiarity with Hertz rental practices and/or RAC operations a plus **Skills:** Leadership Familiar with Automotive technology Inventory Management Training & Development Process Oriented Computer literate and detail oriented **Competencies** : Drives Execution Effective Communication Manage up and down support chain Drive Collaboration Effective Communication Mentor and coach Builds Talent Demonstrates Initiative Display Region Perspective Operational Excellence Passion for Customer Service & Stakeholder Success Strategic Thinking Principled Leadership Use Insightful judgment Trust and Integrity Personal Accountability Agility and Adaptability Change manager Principled leadership - high level of integrity. Detail oriented The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The Manager, Network Operations is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements. **The Main Responsibilities** + Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings + Act as the program manager's liaison and be capable of a 1-hour response for a face-to-face meeting during business days. + Provides technical expertise for deployed equipment (encryption, emulation, etc.) + Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria + Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues. + Validates results, determines corrective action, and confirms readiness for government review/acceptance. + Delivers support to business development through constant customer interface + Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests + Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises + Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders + Composes professional written documentation to support the diverse operations environment + Formulates quick, sound decisions based on experience, established procedures, and available data **What We Look For in a Candidate** **Qualification** For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience: - Active Secret security clearance required. - Knowledge and familiarity with various testing gear for optical networks - Viavi and EXFO - Maintain familiarity with various vendor platforms for optical networks - Ciena, Cisco, Juniper - Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support - Previous experience with Government networks and customer - Extensive experience in the Information Technology field and working in a fast paced operations center environment - Ability to work in a high stress environment and collaborate very closely with peers - Knowledge of physical, operational, and communication security processes and procedure **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $108,896 - $145,195 in these states: HI Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (**************************************************** Bonus Structure \#LI-Remote Requisition #: 340341 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

About Us We are a Managed Services Provider (MSP), VoIP Provider, and Fiber ISP delivering cutting -edge technology solutions to businesses. Our services include managed IT support, network infrastructure, VoIP systems, and fiber internet solutions. We are expanding our team and looking for an IT Support Manager who can handle Level 1 & 2 support tickets, manage SLAs/KPIs, improve documentation, and oversee support operations. This position will also require occasional travel to customer sites, data centers, and remote office locations. This role is hands -on and leadership -oriented, requiring someone with strong troubleshooting skills across Windows, Linux, networking, VoIP, security, automation, and cloud technologies while also ensuring documentation, process improvements, and service delivery meet high standards. This position is also on -call for nights/weekends as needed. Key Responsibilities Technical Support & Troubleshooting (L1 & L2) Provide hands -on troubleshooting for Windows, Linux, and mac OS systems. Manage Active Directory (AD) structure, Group Policy (GPO), hybrid AD environments. Troubleshoot networking issues (firewalls, VLANs, VPNs, BGP, DHCP, DNS, routing). Configure and maintain MikroTik, Juniper, and other enterprise network devices. Diagnose and resolve VoIP issues (SIP, PBX, Asterisk, FreePBX, 3CX, Kazoo, QoS). Perform packet capture analysis (Wireshark, tcpdump, MikroTik Torch, etc.). Support Azure AD, Intune, and identity management (Okta, CASB, Zero Trust). Maintain and troubleshoot hyper -converged environments (Hyper -V, VMware, StarWind, TrueNAS Scale, Proxmox). Manage Veeam backup & disaster recovery solutions. Implement security hardening, endpoint protection, and compliance measures. Automate repetitive tasks using PowerShell, Python, or Bash scripts. Documentation, SOPs & Process Improvements Maintain and improve documentation in ITGlue, Hudu, Confluence, and Wiki systems. Create and update Standard Operating Procedures (SOPs), knowledge base articles, and internal training materials. Establish a weekly documentation quota to ensure consistent documentation of systems, processes, and resolutions. Identify and implement process improvements and automation to enhance efficiency. Management, SLA, KPIs & Reporting Ensure SLA compliance for ticket response and resolution times. Track KPIs for IT support performance and identify areas for improvement. Generate and present weekly/monthly reports on SLA compliance, ticket resolution, and documentation progress. Work with leadership to refine IT processes, service delivery, and automation. Conduct periodic performance reviews and mentorship for junior technicians. Travel & On -Call Responsibilities Travel to customer sites, data centers, and remote office locations as needed for support and project work. Be available for on -call rotations for nights, weekends, and critical incidents. Ensure urgent issues are addressed promptly and escalations are handled effectively. RequirementsQualifications & Skills Required Experience & Knowledge 3+ years in an MSP, ISP, or enterprise IT environment handling L1/L2 support. Strong expertise in Windows Server, Active Directory (GPO, OU design, hybrid AD). Linux system administration (Ubuntu, CentOS, Debian, Rocky). Hands -on experience with MikroTik, Juniper, and enterprise network infrastructure. VoIP troubleshooting (SIP, PBX, Asterisk, FreePBX, 3CX, Kazoo, QoS). Packet capture analysis (Wireshark, tcpdump, MikroTik Torch, etc.). Experience with security hardening, MFA, Zero Trust, endpoint protection. Backup & DR solutions (Veeam, Datto, Unitrends, TrueNAS, ZFS, BTRFS). Proficiency in PowerShell, Python, or Bash scripting for automation. Preferred Experience (Not Required, But a Plus!) Azure AD, Intune, and identity management (Okta, CASB, Zero Trust). ImmyBot, Rewst, and RMM tools (NinjaRMM, Datto RMM, Automate, Kaseya, Auvik, etc.). SIEM, log analysis, and security frameworks (NIST, CIS, SOC2). ISP network management (BGP, OSPF, MPLS, PPPoE, VLAN -based L2 transport). Soft Skills & Attributes Ability to work independently with minimal documentation and troubleshoot unknown issues. Strong documentation and organizational skills. Excellent communication and customer service skills. Ability to work under pressure and handle multiple priorities. Mentorship and leadership skills to train junior staff. Certifications (Preferred but Not Required) CompTIA A+, Network+, Security+ Microsoft 365 Certified: Modern Desktop Administrator Cisco CCNA or Juniper JNCIA VoIP/SIP certifications (SIP School, FreePBX, 3CX) Azure Administrator Associate or AWS Certified Solutions Architect Performance Expectations ✅ Handle and resolve Level 1 & Level 2 tickets efficiently. ✅ Ensure 100% SLA compliance for all tickets assigned. ✅ Produce weekly KPI and SLA reports for management review. ✅ Meet the documentation quota for ITGlue/Hudu/Confluence. ✅ Identify inefficiencies and propose automation solutions. ✅ Mentor and guide junior IT staff members. ✅ Be available for on -call shifts as needed. ✅ Travel to customer locations, data centers, and remote sites when required. BenefitsWork Environment & Benefits ✔ Competitive salary based on experience. ✔ Hybrid work environment (remote & on -site as needed). ✔ Travel opportunities to customer locations & data centers. ✔ On -call pay for after -hours support. ✔ Health, dental, and vision insurance options. ✔ Ongoing training and certification support. ✔ Career growth opportunities within the company. Why Join Us? This role is ideal for a technical leader who can manage L1/L2 support, drive IT documentation, ensure SLA/KPI compliance, automate processes, and travel for hands -on support. If you want to take ownership of IT support operations and work with cutting -edge tech, apply today!

Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. **Key Responsibilities** **Strategic Leadership & Roadmap** + Define and own the **SAP S/4HANA functional and solution roadmap** aligned with the company's digital transformation strategy and business goals in the pharmaceutical sector. + Serve as the primary **solution architect and functional expert** for all integrated S/4HANA modules (focusing on PP, MM, QM, SD, EWM, and related master data). + Lead the translation of complex business requirements into scalable, compliant, and efficient SAP S/4HANA solutions, leveraging best practices, fit-to-standard analysis, and industry knowledge. + Manage a portfolio of SAP projects and enhancement initiatives, ensuring alignment with budget, timeline, and quality standards. **Implementation & Optimization** + **Direct and govern end-to-end SAP S/4HANA implementation projects** from blueprinting, configuration, testing, go-live, through post-implementation support. + Oversee the functional design and configuration for core business processes including: + **Procurement:** Direct, Intercompany, and Source-to-Pay processes (MM, integration). + **Supply Chain & Manufacturing:** Production planning (PP), execution (ME integration), inventory management, and material requirements planning (MRP). + **Quality & Compliance:** Quality Management (QM) processes, including batch management, inspection plans, stability studies, and integration with manufacturing and logistics. + **Warehouse & Logistics:** Advanced/Embedded Warehouse Management (EWM) for a regulated warehouse environment. + Ensure that all SAP solutions adhere to **GXP, FDA, and other regulatory requirements** applicable to the pharmaceutical industry, including validation and documentation standards. **Team Management & Governance** + Lead, mentor, and manage a team of internal SAP functional consultants, solution architects, and external system integrators. + Establish and enforce robust **SAP governance processes** , including change management, release management, and documentation standards. + Act as the key interface between the IT department, Business Process Owners, and Executive Leadership. **Qualifications** **Required Experience** + **15+ years of progressive experience** in SAP functional and solution delivery, with at least 7 **years of direct experience leading SAP S/4HANA implementation or large-scale transformation projects** . + Deep, hands-on functional expertise across multiple core SAP modules, specifically: **PP (Production Planning), QM (Quality Management), MM (Materials Management), and EWM (Extended Warehouse Management).** + Demonstrated experience in a **highly regulated industry (Pharmaceutical, Biotech, or Medical Device)** , with a clear understanding of GXP, validation, and compliance requirements. + Proven track record of success in a leadership capacity, managing large, complex, cross-functional teams and projects. **Education & Technical Skills** + Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. + Strong understanding of S/4HANA architecture, Fiori apps, embedded analytics, and modern SAP integration technologies. + Exceptional communication, presentation, and interpersonal skills with the ability to influence and align stakeholders at all levels of the organization. The base salary range for this role is $186,880 to $233,600. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, short incentive plan participation, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays plus additional time off for a shut-down period during the last week of December, 80 hours of paid sick time upon hire and each year thereafter. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including candidate experience, skills, education and other factors permitted by law. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. **Confidential Data** : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential. **Compliance** : Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sumitomo Pharma America (SMPA) and affiliates are carried out with the "best" industry practices and the highest ethical standards. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Mental/Physical Requirements** : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time. **Sumitomo Pharma America (SMPA)** **is an Equal Employment Opportunity (EEO) employer** Qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare diseases, cell & gene therapies and CNS. With several marketed products and a diverse pipeline of early- to late-stage investigational assets, we aim to accelerate discovery, research, and development to bring novel therapies to patients sooner. For more information on SMPA, visit our website ********************************** or follow us on LinkedIn. Sumitomo Pharma America (SMPA) endeavors to make its application process accessible to all. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact SMPA at ********************************************** This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. At Sumitomo Pharma America, our work is guided by the Sumitomo Pharma mission, vision and values, which tie closely to our company's cultural pillars. **Our** **Mission** _To broadly contribute to society through value creation based on innovative research and development activities for the betterment of healthcare and fuller lives of people_ _worldwide_ **Our** **Vision** _For Longer and Healthier Lives, we unlock the future with cutting edge technology and_ _ideas_

As a Sr. IT Customer Support Specialist here at Honeywell, you will play a pivotal role in providing world-class customer service and technical support. You will be responsible for resolving complex technical issues, leading a high-performing support team, and driving customer satisfaction. Your expertise and leadership will shape the future of our IT support operations and contribute to our commitment to customer success. You will report directly to our Sr. IT Customer Support Supervisor, and you'll work out of our Shreveport, LA or Baton Rouge, LA location on a hybrid work schedule. * Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F. This role will support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites. You will be required to participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, management operating system (MOS) and utilizing industry and Honeywell best practices. This position will also play an important role to provide input on the design, development and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all our core services. When defined, this will act as the IT Site Champion. KEY RESPONSIBILITIES * Help define, manage, and assist with the supplier management governance processes and procedures. * Contribute to delivering a robust governance structure, align with the contractual commitments with IT suppliers, and encourage appropriate innovation and development. * Define robust MOS with the IT suppliers, partners and peers at the site and key business contacts to ensure clear and regular reporting, in line with contractual obligations. * Review and manage the supplier-based SLAs, OLAs, SLOs as per the standard work defined, by proactively monitoring the customer escalations, customer satisfaction and feedback to drive improvements in user experience and reduce user effort to obtain IT services * Proactively monitor and facilitate incident escalation to ensure minimum resolution time and adequate engagement across IT teams. * Support customers initiate or consume IT services or processes through enablement training and facilitation across IT services within geographical responsible area. * Act as IT Site Champion when defined and drive the end-to-end accountability within IT to build confidence and trust. * Build local expertise having global mindset, by taking ownership and leaning in to support standardization and service improvement. * Provide escalation support and supplier management to site & business leaders as well as to provide direct on-site IT service and support, including proposed design review, facilitate execution, technology upgrades and project work. * Ensure full adoption and implementation of Honeywell standards, tools, processes and strict adherence to Honeywell policies. * Work with cross-functional IT support organization and our suppliers in the planning and execution for other core services including, but not limited to: Cyber Safety, Audit & Compliance, merger and acquisitions, Cross-Functional IT alignment * Support businesses to adopt new technologies and drive transformation and cost savings initiatives * Provide guidance and recommendations for operational support in security, compliance, specialized applications, corporate audits, risk and cyber self-assessments, sustainable disaster recovery and business continuity, and protecting information in non-federal information systems * Coordinate with vendor supplier on systems monitoring, event escalation, root cause / corrective action analyses, disaster outage response and management * Ensure vendor supplier engagement where cross functional IT support and alignment is required * Ensure customer satisfaction targets for site customer feedbacks are achieved * Develop roadshow and showcase initiatives and support customer training requirements. MUST HAVE * Minimum 3 years of IT experience with increasing technical and operational responsibilities * Minimum 3 years of experience supporting IT Infrastructure, Desktop and Site based IT Services * Minimum 3 years of experience working with contracting, managed service and third parties (internal and external) * Minimum 3 years of experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects. * Minimum 3 years of experience managing and support IT sites and providing service at the in environments with greater than 1,000 end-users WE VALUE * Bachelor's degree in technical degree or business * Strong communication and customer service and support skills * Ability to listen and to communicate effectively in proactive manner at all levels of the organization * Ability to work under pressure with a strong business acumen and customer centric focus Excellent Interpersonal and communication Skills * Ability to function in a collaborative environment with business clients * Ability to take proactive steps in managing problems * Facts oriented approach, problem-solving mentality, critical thinker * Solid understanding of infrastructure and business support related experience in Honeywell is a plus * Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome for Honeywell with the ability to deliver complex information to diverse audiences * Ability to provide clear and concise reporting * A high degree of knowledge and experience supporting critical IT service and support at very large sites (>250 people) or environments including deemed as business critical Knowledge of security concepts, standards and processes * Six Sigma certified and ITIL certification is a plus US Citizen requirement: Must be a US Citizen due to contractual requirements. BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posting date: December 22, 2025. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT The Corporate (CORP) business unit at Honeywell provides centralized support and services to the entire organization. As a BI Architect, you will be part of the CORP team, working closely with various business units to drive data-driven decision-making and enable the organization to extract valuable insights from our data assets.

CDM Smith is seeking a Geospatial Technology Leader to join our Digital Engineering Solutions team. This individual will lead the Geospatial Technology group within the Digital Engineering Solutions team, helping to drive strategic architecture, engineering and construction (AEC) initiatives through advances in GIS and mapping technologies, reality capture, remote sensing, the internet of things (IoT)/sensors, and custom solutions and workflows for AEC professionals. The Geospatial Technology group will lead the firm in best practices for these types of technologies, helping to set the CDM Smith Way for our AEC design, planning, and construction practices, while also keeping the firm ahead of the curve with new and emerging technologies in this space, including the geospatial technology elements of digital twins. This position is for a person who has demonstrated leadership capabilities, is business savvy, experienced with geospatial technologies for the AEC industry, and enjoys framing a problem, shaping and creating solutions, and helping to lead and champion implementation. As a member of the Digital Engineering Solutions team, the Geospatial Technology group will also engage in research and development and provide guidance and oversight to the AEC practices at CDM Smith, engaging in new product research, testing, and the incubation of innovative ideas that arise from around the company. The ideal candidate will have a proven record as a team leader and expert in the field of AEC geospatial technology, with a mindset of continuous learning and curiosity leading to tangible results. - Lead, monitor, supervise, and evaluate the Geospatial Technology group. This includes aligning the group to the Digital Engineering Solutions team's goals and objectives. This further includes providing guidance, instruction, training, and leadership skills to inspire the group to perform at their optimum, working efficiently together and maximizing the team's potential. - Motivate and inspire the Geospatial Technology group by creating an environment that promotes positive communication, encourages bonding of group members (both within the Geospatial Technology group and across the broader team as a whole), and demonstrates flexibility. - Display excellent interpersonal skills to build quality relationships with the team and across the organization, be goal-driven, and manage the day-to-day activities of the team efficiently. - Achieve goals that contribute to the growth of the organization. - Help to identify and prioritize business use cases. - Provide oversight and management of the various geospatial technology efforts for AEC-related needs. - Help lead vendor relationships such as Esri. Help establish relationships with other geospatial technology vendors as applicable. - Establish common standards, best practices, etc. for CDM Smith's AEC practices from a geospatial technology perspective. Work closely with CDM Smith's Information Technology team and support the IT infrastructure, cyber security, and other IT-related organizational policies. - Be a collaborative partner to our business line stakeholders by understanding the business needs, the key strategic objectives of the business line stakeholders, and what those stakeholders need to achieve their strategic objectives. Be seen by the business line stakeholders as an extension of their team. - Help drive the business strategy, working with leadership to identify and prioritize problems best suited for custom solution and workflow development. Effectively translate business challenges into advanced digital solutions and help quantify the various types of risks and rewards for solutions to be prioritized. - Manage staff, evaluate performance, mentor, and plan career paths, approve paid time off (PTO) and training, ensure human resources (HR) policies are followed and make recommendations regarding staffing decisions. - Present to both internal and external audiences as needed. - Assist the business with marketing, communications, and business development descriptions and activities from a technology perspective as needed. - Assist with internal and external website descriptions and strategic company communications campaigns as needed. - Perform other duties as required. \#LI-LP1 \#LI-REMOTE **Job Title:** Senior Manager, Geospatial Technology **Group:** COR **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of relevant experience with at least 4 years in a supervisory or leadership capacity. - Equivalent additional directly related experience will be considered in lieu of a college degree. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 0% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Expert ability to lead teams of managers and staff. Team-oriented, positive, collaborative and reliable, actively communicating, listening, and being accountable and respectful to others. - Proven leadership capabilities with the ability to organize, plan, prioritize, and to manage time and changing priorities. - Possesses excellent written and oral communication skills and ability to interact with varying levels of staff, including senior management and vendors. Ability to communicate well with people from both technical and non-technical backgrounds. Passionate about creating clarity by using accessible language. - Expert knowledge and proven ability to plan and oversee large and highly complex geospatial technology programs and projects. Inquisitive, with a desire to ask questions and gain a deeper understanding of business issues. - Innovative and able to imagine new solutions to any problem. - Business-oriented with a solid understanding of business requirements and vernacular. - Ability to develop a deep knowledge of business units and build positive relationships, both horizontally and vertically. Passionate about helping business lines drive their success with custom digital tools. - Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams. - Advanced organizational and decision-making skills. Highly detailed or less detailed as appropriate. - Advanced ability to understand the function and capabilities of new technology trends. Curious. Stays abreast of current and upcoming technologies and tools. - Confident in challenging perceptions and biases of individuals diplomatically at every level of the organization to enact improvements. - Ability to operate in a high-energy, high-intensity, and evolving environment. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $148,637 **Pay Range Maximum:** $260,166 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Fully Remote or Hybrid Work Options may be considered for successful candidate. **Additional Pay Range Information:** The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position based on the geographic location assigned to the position. Please note that pay ranges vary based on geographic location. In addition to geographic location, the company considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate's work experience, education/training and key skills. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Job Title:** IT NOC Offering Lead **Cayuse Company:** Cayuse Commercial Operations **Department:** Business Development/IT **Salary:** $160,000.00 - $220,000.00 **Travel:** Less than 25% **The Work** The IT NOC Offering Lead is a dynamic, entrepreneurial leader responsible for building, launching, and scaling a high-growth NOC line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, manage hybrid global operations (onshore/offshore), and champion the creation of new, market-disrupting service offerings. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. **Responsibilities** **Key Responsibilities** + **Startup & New Offering Development** + Product Innovation: Define the vision and roadmap for new NOC service offerings (e.g., AIOps, predictive analytics, specialized cloud monitoring services), from ideation and MVP (Minimum Viable Product) development to full market launch. + Market Validation: Conduct market research, competitive analysis, and client feedback loops to ensure product-market fit for all new and existing services. + Agile Development: Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a "fail fast, learn faster" mindset. + Proof of Concept (POC) Management: Manage and execute POCs with lighthouse customers to validate new offerings and refine the service delivery model before general availability. + Tech Stack Selection: Drive the selection and implementation of new, cutting-edge monitoring and automation technologies to support innovative offerings and enhance efficiency. + **Sales & Business Development** + Revenue Generation: Drive the growth of the NOC as a distinct line of business by achieving assigned sales targets and increasing the annual recurring revenue (ARR) of NOC services. + Sales Pipeline & Lead Generation: Proactively identify and generate new leads for existing and new NOC service offerings. Build and manage a robust sales pipeline in collaboration with the core sales and marketing teams. + RFP Management: Lead the technical and operational response to Requests for Proposal (RFPs), ensuring compelling, accurate, and competitive proposals are submitted. + Deal Closure: Provide expert technical support during the sales cycle, conducting client presentations, demonstrating service capabilities, and leading technical negotiations to successfully close deals. + **Leadership & Team Management** + Lead, mentor, and develop high-performing, agile teams (onshore/offshore) capable of both stable operations and rapid innovation. + Define and execute a strategy for building and leveraging both onshore and offshore teams, optimizing for cost efficiency, 24/7 coverage, and specialized skill sets within a lean operational model. + **Network Operations & Service Delivery** + Oversee daily NOC operations within a fast-paced environment, ensuring scope, schedule, and quality adherence and alignment with SLAs. + Ensure continuous monitoring, lead incident response efforts during critical outages, and manage end-to-end service delivery for a diverse client base. + **Other duties as assigned.** **Qualifications** **Qualifications - Here's What You Need** + Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience. MBA is a plus. + 7+ years of experience in network operations or managed services, with at least 3 years in a leadership role. + Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential. + Experience managing global or geographically dispersed teams (onshore/offshore). + Experience in a startup, greenfield project, or new product launch environment is highly desirable. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately + Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. + Strong understanding of network protocols, infrastructure (LAN/WAN), security concepts, and monitoring tools. + Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting. + Exceptional leadership, entrepreneurial spirit, and a proactive, "owner" mindset. + Superior communication, presentation, negotiation, and client-facing skills. + Ability to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment. **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Senior Managing Director** **Working Conditions** + Professional remote office environment. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.** **Pay Range** USD $160,000.00 - USD $220,000.00 /Yr. Submit a Referral (********************************************************************************************************************************* **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103676_ **Category** _Business Development_ **Position Type** _Full-Time Salary Exempt_ **Remote** _Yes_ **Clearance Required** _None_

Our consultants are proven, results-oriented healthcare professionals with deep experience in accelerating change and improvement. Job Description We are currently seeking a talented Director of Health Information Management to join a dynamic and growing team. This position is responsible for ensuring the services provided by the Health Information Department meets the needs of both internal and external customers. Those services include creating and maintaining all medical records; ensuring patient information remains confidential and secure; providing the chart and/or information to authorized users in a timely manner and assessing the accuracy and completeness of medical record documentation. Qualifications Bachelor's Degree in Health Information Management or equivalent experience strongly preferred Associates Degree or equivalent experience required Certified Professional Coder certification through AAPC or AHIMA required RHIA or RHIT strongly preferred Seven or more years of demonstrated experience in health information management, preferably in an inpatient rehabilitation hospital Three years of Health Information Management supervisory experience is required Knowledge of State and Federal laws governing the release of protected health information Knowledge of ICD10CM diagnostic and procedure coding required Knowledge of the Federal requirements of the Prospective Payment System in the acute inpatient rehab setting Knowledge of regulations, accreditation and professional standards of practice for health information management Demonstrated experience in managing inpatient, outpatient and physician coding process, preferably in the rehabilitation environment Good communication skills with the ability to understand and react effectively to the unique needs of customers Keyboard skills and computer literacy Interest in maintaining professional development and continuing education on health information issues Ability to perform critical thinking, analysis and problem-solving skills Flexibility, creativity and adaptability in dealing with people and problem Keywords: Manager Health Information Management, Coding Manager, Coding, Manager of HIM, HIM Manager, Health Information Management Manager, Health Information Manager, HIM Manager, HIM Supervisor, Supervisor Health Information Management, Director HIM, Director Health Information Management, healthcare, hospital, iCD-10, CPT, inpatient, RHIT, Operational Improvement, HIS - EMR Assessment, Document Management, EHR/IT Steering Committee, Business Planning/Cost Reduction, Regulations, Legal Health Record, Compliance, Education/Training, HIPAA/HITECH, Standards/Productivity, ICD-10, Committees, Physician Relations, Electronic Medical Record Additional Information All your information will be kept confidential according to EEO guidelines.

ESSENTIAL RESPONSIBILITIES This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. The candidate must be detail-oriented, self-motivated, and able to work independently at various locations throughout our territory. Manage execution of outage scope including budget, schedule, resources, and status updates. Communicate technical information, concepts, and ideas verbally and in writing. Assess conditions and make calculated decisions under pressure and time constraints Perform field observations of personnel to reinforce standards and expectations and identify gaps in performance. Perform pre-outage walkdowns and risk assessments Ensure milestones are met as defined in the project plan Maintain a continuous improvement mindset; participate in pre-outage challenge meetings and post-outage critiques Assume responsibility for related duties as required or special projects as assigned Available to travel out of town for multiple weeks in a row, and occasionally work 12-hr shifts for up to 13 days in a row. Follow John H. Carter Co., Inc. policies, procedures and methodologies. Knowledge, Skills, and abilities required Proficiency in outage planning and scheduling. Knowledge of startup and shutdown sequences Technical understanding of process control equipment and its applications (valves, actuators, instrumentation, etc) Skilled at reading and interpretation of Electrical Schematics and P&ID's Proficiency in Office365 apps: Microsoft Excel, Teams, and OneDrive Preferred Software Exp: SAP, Maximo, Primavera P6, Microsoft Project PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to ***********************

The Chief Information Officer (CIO) serves as the senior technology leader for the college system, responsible for providing strategic vision, leadership, and oversight of all information technology operations and initiatives. The CIO ensures that technology services, systems, and infrastructure effectively support the system's mission and its colleges. This role oversees enterprise systems, cybersecurity, network and data center operations, application development, IT procurement and contracts, and collaborative governance of IT priorities across the state. College: LCTCS Department: Operations Sub department: Information Technology Type of Appointment: Full time - Regular Salary: Will be commensurate with both education and experience. Duties and Responsibilities: Strategic Leadership & Governance • Provide vision, direction, and leadership for system-wide IT strategy, aligning with institutional goals. • Lead the state-wide IT steering committee, ensuring collaboration, transparency, and shared decision-making among colleges. • Serve as a trusted advisor and partner to college leadership, providing guidance on technology initiatives, digital transformation, and IT investments. Digital Technology & Innovation • Lead efforts to modernize and transform the system through technology, enhancing operational efficiency and customer experience. • Monitor emerging technologies, identify opportunities to leverage them for competitive advantage, and foster a culture of innovation writing the system. Enterprise Systems & Application Development • Oversee management and operation of the system-wide Enterprise Resource Planning (ERP) platform (currently Ellucian Banner), ensuring stability, scalability, and usability. • Direct a .NET development team in designing, building, and supporting custom applications and integrations to meet college needs. • Ensure data integrity, compliance, and optimization across enterprise systems. Infrastructure, Security, and Operations • Provide executive oversight for network operations, cybersecurity, and systems operations to safeguard institutional data and infrastructure. • Manage data center operations, ensuring business continuity, disaster recovery readiness, and operational excellence. • Lead continuous improvement in IT operations, emphasizing reliability, resilience, and efficiency. Cybersecurity & Risk Management • Develop and enforce security policies, standards, and practices to mitigate risk across the system. • Oversee security monitoring, incident response, and compliance with federal, state, and accreditation requirements. • Champion a culture of security awareness across the organization. Procurement & Contract Management • Direct IT procurement activities, ensuring cost-effective acquisition of technology solutions, hardware, and services. • Manage vendor relationships, negotiate terms, and oversee technology contract renewals. • Ensure compliance with state procurement regulations and institutional policies. Collaboration & Support • Partner with IT teams at individual colleges to provide guidance, technical expertise, and responsive support. • Facilitate communication and collaboration across institutions to share best practices and optimize resources. • Engage with external partners, state agencies, and vendors to advocate system needs and secure resources. Required Education: • Bachelor's degree - Information Technology, Computer Science, Business Administration, or related field required. Required Experience: • Minimum of 10 years of progressive IT leadership experience, with at least 5 years in a senior leadership role. • Demonstrated experience overseeing ERP systems (Ellucian Banner strongly preferred). • Proven track record in managing large-scale IT operations, cybersecurity programs, enterprise networks, and IT procurement. • Experience leading application development teams, preferably in higher education or complex multi-entity organizations. Required Knowledge, Skills and Abilities: • Strategic thinker with the ability to align technological initiatives with institutional priorities. • Strong leadership and collaboration skills, with the ability to build consensus across diverse stakeholders. • In-depth understanding of IT governance, procurement processes, contracts, projects, and risk management. • Excellent communication, interpersonal, and problem-solving skills. Preferred Education: • Master's degree in Information Technology, Computer Science, Business Administration, or related field preferred; Preferred Experience: Ellucian Banner experience. Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment. Application Deadline: Applications will be accepted and position will remain open until filled. Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer. In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit **************

Duration - December 5, 2022 - end June 30, 2024 Responsibilities: Responsible for enterprise level service desk support and will be the first contact for answering any calls to the 24x7 Service Desk to resolve an incident. This staff will work in the ticketing system, perform basic phone and remote desktop support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night shift may be required as needed. Expertise and/or relevant experience in the following areas are desirable but not mandatory: Good customer service skills, ability to communicate effectively to help customers fix their Issues. Writing and editing skills to aid in ticket escalation. Experience on a help desk and in computer and networking repairs

Utilizes discretion and independent judgement to create reports utilizing Microsoft SQL Server Reporting Services to meet business needs Proficient in Microsoft SQL Server as well as reading and writing complex SQL Create queries to validate and test reports. Assemble and analyze data for business reports, make sure data and calculations are accurate. Maintain, streamline, and automate monthly, quarterly, and annual compliance reporting. Create queries and reports for AdHoc requests from the Operations Management and Enterprise Services teams. Work within an Agile team and coordinate priorities with the Scrum Master and stake holders. Work with data and application development team to modify existing reports for any changes in internal system database schemas. Give guidance to the development teams on issues or data audit needs found during any data analysis. Examine reports to locate and resolve errors. Performs such other services as required. Learn data and business processes and utilize this knowledge to verify data, query and report output.

WHAT WE NEED: IT Director The Director of Information Technology is responsible for overseeing and directing all aspects of the organization's information technology infrastructure and systems. Leads a team of IT professionals and works closely with other departments to ensure the smooth operation and strategic alignment of technology initiatives with business objectives. Managing IT projects, developing and implementing technology strategies, and ensuring the security and reliability of the organization's IT infrastructure. Responsibilities: Develop and implement the organization's overall IT strategy aligned with business goals and objectives. Identify opportunities for technological advancements and innovation to enhance operational efficiency and competitiveness. Collaborate with executive leadership to establish technology priorities and allocate resources effectively. Oversee the day-to-day operation of the IT department, ensuring reliable and secure technology services. Manage IT infrastructure, including hardware, software, networks, servers, and telecommunications systems. Monitor system performance, troubleshoot issues, and implement necessary measures to optimize efficiency and minimize downtime. Establish and maintain service level agreements (SLAs) with internal stakeholders and external vendors. Lead and mentor a team of IT professionals, fostering a culture of collaboration, innovation, and continuous improvement. Set clear goals and performance expectations for team members, conduct regular performance evaluations, and provide constructive feedback. Develop training and development programs to enhance the technical skills and knowledge of the IT team. Foster a diverse and inclusive work environment that promotes teamwork and professional growth. Develop and implement comprehensive IT security policies, procedures, and practices to protect the organization's data and systems from internal and external threats. Stay current with industry trends and emerging technologies to proactively identify and mitigate potential security risks. Conduct regular audits and assessments to ensure compliance with relevant regulations and industry's best practices. Lead and oversee IT projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. Collaborate with cross-functional teams to define project requirements, scope, and deliverables. Manage project resources, including assigning tasks, tracking progress, and resolving issues or conflicts. Communicate project status, risks, and milestones to stakeholders and executive leadership. Technical Skills Deep knowledge of network architecture, virtualization, and modern data center operations. Hands-on experience with Windows Server Management. Hands-on experience with Network and Firewall Management. Understanding of cabling best practices. Familiarity with project management methodologies (e.g., PMP, ITIL, Agile). Experience with ERP systems (e.g., Deltek, Unanet) common in engineering. WHO WE NEED: Bachelor's degree in computer science, information technology, or a related field (advanced degree preferred). Strong knowledge of IT infrastructure, systems, and technologies, including network architecture, security protocols, cloud computing, and enterprise software solutions. Solid understanding of IT security best practices and compliance standards. Extensive experience in information technology management, with a proven track record of leading successful IT initiatives. Demonstrated experience in strategic planning and technology road mapping. Proficient in project management methodologies and tools, with the ability to manage multiple projects simultaneously. Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team. Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. Proven ability to analyze complex problems, develop innovative solutions, and make sound decisions. WHO WE ARE: Founded in 1987, Sigma is a professional multi-discipline engineering and design company that serves the petrochemical, fertilizer, and refining industries. Privately owned and operated by Engineers, Sigma's culture empowers employees and clients to choose relationships and projects that fit our values and ultimately act as an extension of our clients. Our technical resources provide unmatched quality in multi-discipline engineering and design, in-plant services, supplier quality inspections, field services, automation, procurement and expediting, construction management, and leadership training. If you would like to see more of what Sigma is about visit our website at **************** " We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law ." Ability to pass pre-employment drug/alcohol screening. Ability to pass background screening. Must be authorized to work in the United States