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The differences between infrastructure support specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an infrastructure support specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $94,997 average annual salary of an infrastructure support specialist.
The top three skills for an infrastructure support specialist include infrastructure support, troubleshoot and cloud. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Infrastructure Support Specialist | Senior Support Specialist | |
| Yearly salary | $94,997 | $106,515 |
| Hourly rate | $45.67 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 135,837 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An infrastructure support specialist generally plays a support role in the IT world, with "support" here not referring to an auxiliary role. They also help with the management and usability of organizational data and information. Their primary responsibility is to make sure the business goals of the company or enterprise are met by ensuring all data centers are functional, including elements such as network systems, software, hardware, and data storage facilities. They may also have to carry out complex technical evaluations and suggest proposed physical architectures along with elaborate designs.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Infrastructure support specialists and senior support specialists have different pay scales, as shown below.
| Infrastructure Support Specialist | Senior Support Specialist | |
| Average salary | $94,997 | $106,515 |
| Salary range | Between $68,000 And $130,000 | Between $71,000 And $159,000 |
| Highest paying City | Jersey City, NJ | Piscataway, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Barclays | Eclaro |
| Best paying industry | Finance | Manufacturing |
There are a few differences between an infrastructure support specialist and a senior support specialist in terms of educational background:
| Infrastructure Support Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between infrastructure support specialists' and senior support specialists' demographics:
| Infrastructure Support Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 89.4% Female, 10.6% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 13.4% White, 53.5% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |