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The differences between lead help desk technicians and help desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead help desk technician and a help desk manager. Additionally, a help desk manager has an average salary of $96,278, which is higher than the $59,992 average annual salary of a lead help desk technician.
The top three skills for a lead help desk technician include printers, technical support and phone calls. The most important skills for a help desk manager are customer service, technical support, and help desk.
| Lead Help Desk Technician | Help Desk Manager | |
| Yearly salary | $59,992 | $96,278 |
| Hourly rate | $28.84 | $46.29 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,479 | 75,971 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead help desk technicians and help desk managers have different pay scales, as shown below.
| Lead Help Desk Technician | Help Desk Manager | |
| Average salary | $59,992 | $96,278 |
| Salary range | Between $45,000 And $79,000 | Between $74,000 And $125,000 |
| Highest paying City | - | Berkeley, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a lead help desk technician and a help desk manager in terms of educational background:
| Lead Help Desk Technician | Help Desk Manager | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between lead help desk technicians' and help desk managers' demographics:
| Lead Help Desk Technician | Help Desk Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 80.9% Female, 19.1% | Male, 70.3% Female, 29.7% |
| Race ratio | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |