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Lead specialist technician vs technical support specialist

The differences between lead specialist technicians and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead specialist technician and a technical support specialist. Additionally, a lead specialist technician has an average salary of $99,433, which is higher than the $48,667 average annual salary of a technical support specialist.

The top three skills for a lead specialist technician include java, javascript and UI. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.

Lead specialist technician vs technical support specialist overview

Lead Specialist TechnicianTechnical Support Specialist
Yearly salary$99,433$48,667
Hourly rate$47.80$23.40
Growth rate10%10%
Number of jobs79,870157,425
Job satisfaction-4.6
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 50%
Average age4242
Years of experience22

Lead specialist technician vs technical support specialist salary

Lead specialist technicians and technical support specialists have different pay scales, as shown below.

Lead Specialist TechnicianTechnical Support Specialist
Average salary$99,433$48,667
Salary rangeBetween $77,000 And $127,000Between $30,000 And $76,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaNew Jersey
Best paying companyGoogleMeta
Best paying industryEnergyFinance

Differences between lead specialist technician and technical support specialist education

There are a few differences between a lead specialist technician and a technical support specialist in terms of educational background:

Lead Specialist TechnicianTechnical Support Specialist
Most common degreeBachelor's Degree, 58%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Lead specialist technician vs technical support specialist demographics

Here are the differences between lead specialist technicians' and technical support specialists' demographics:

Lead Specialist TechnicianTechnical Support Specialist
Average age4242
Gender ratioMale, 79.0% Female, 21.0%Male, 75.4% Female, 24.6%
Race ratioBlack or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 12.6% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead specialist technician and technical support specialist duties and responsibilities

Lead specialist technician example responsibilities.

  • Manage client relations and coordinate the project effectively between onsite and offshore.
  • Provide page layout and production work for website development using HTML, XML, and CSS.
  • Support to various platforms (UNIX, LINUX, AIX).
  • Participate on a task force with java architects that stabilize a load-balanced/distribute J2EE SOA.
  • Develop some experience with SNA on Unix and NT boxes.
  • Used Jquery Javascript library and JSONfor implementing AJAX functionality and making use of inbuilt widgets.
  • Show more

Technical support specialist example responsibilities.

  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's.
  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Install, configure and manage proprietary applications on Unix servers.
  • Manage large-scale PC deployments including site surveys involving verification of network activity and appropriate power availability.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy and troubleshoot complex software installations in Microsoft and Linux environments.
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Lead specialist technician vs technical support specialist skills

Common lead specialist technician skills
  • Java, 14%
  • JavaScript, 10%
  • UI, 10%
  • Code Reviews, 9%
  • Technical Support, 6%
  • SME, 5%
Common technical support specialist skills
  • Customer Service, 12%
  • Technical Support, 10%
  • Troubleshoot, 8%
  • Math, 4%
  • Customer Satisfaction, 3%
  • Phone Calls, 3%

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