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The differences between lead support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support analyst and a customer support analyst. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $65,147 average annual salary of a customer support analyst.
The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Lead Support Analyst | Customer Support Analyst | |
| Yearly salary | $116,959 | $65,147 |
| Hourly rate | $56.23 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,034 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead support analysts and customer support analysts have different pay scales, as shown below.
| Lead Support Analyst | Customer Support Analyst | |
| Average salary | $116,959 | $65,147 |
| Salary range | Between $91,000 And $149,000 | Between $42,000 And $99,000 |
| Highest paying City | Piscataway, NJ | San Francisco, CA |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Nomura Securities | SAP |
| Best paying industry | Professional | Technology |
There are a few differences between a lead support analyst and a customer support analyst in terms of educational background:
| Lead Support Analyst | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between lead support analysts' and customer support analysts' demographics:
| Lead Support Analyst | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.0% Female, 30.0% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |