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The differences between lead support analysts and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support analyst and a lead support technician. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $95,420 average annual salary of a lead support technician.
The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Lead Support Analyst | Lead Support Technician | |
| Yearly salary | $116,959 | $95,420 |
| Hourly rate | $56.23 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 129,034 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Lead support analysts and lead support technicians have different pay scales, as shown below.
| Lead Support Analyst | Lead Support Technician | |
| Average salary | $116,959 | $95,420 |
| Salary range | Between $91,000 And $149,000 | Between $64,000 And $140,000 |
| Highest paying City | Piscataway, NJ | San Francisco, CA |
| Highest paying state | Delaware | New Jersey |
| Best paying company | Nomura Securities | |
| Best paying industry | Professional | Technology |
There are a few differences between a lead support analyst and a lead support technician in terms of educational background:
| Lead Support Analyst | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 54% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between lead support analysts' and lead support technicians' demographics:
| Lead Support Analyst | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.0% Female, 30.0% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |