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Lead support analyst vs network support analyst

The differences between lead support analysts and network support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support analyst and a network support analyst. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $83,921 average annual salary of a network support analyst.

The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a network support analyst are troubleshoot, switches, and routers.

Lead support analyst vs network support analyst overview

Lead Support AnalystNetwork Support Analyst
Yearly salary$116,959$83,921
Hourly rate$56.23$40.35
Growth rate10%5%
Number of jobs129,034118,825
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 53%
Average age4243
Years of experience22

Lead support analyst vs network support analyst salary

Lead support analysts and network support analysts have different pay scales, as shown below.

Lead Support AnalystNetwork Support Analyst
Average salary$116,959$83,921
Salary rangeBetween $91,000 And $149,000Between $54,000 And $128,000
Highest paying CityPiscataway, NJSan Francisco, CA
Highest paying stateDelawareCalifornia
Best paying companyNomura SecuritiesMeta
Best paying industryProfessionalTechnology

Differences between lead support analyst and network support analyst education

There are a few differences between a lead support analyst and a network support analyst in terms of educational background:

Lead Support AnalystNetwork Support Analyst
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 53%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Lead support analyst vs network support analyst demographics

Here are the differences between lead support analysts' and network support analysts' demographics:

Lead Support AnalystNetwork Support Analyst
Average age4243
Gender ratioMale, 70.0% Female, 30.0%Male, 84.3% Female, 15.7%
Race ratioBlack or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4%Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3%
LGBT Percentage11%9%

Differences between lead support analyst and network support analyst duties and responsibilities

Lead support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
  • Maintain SLA consistently above agree upon level for Richmond headquarters facility.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Verify OTC derivatives transaction versus counterparties' confirmations.
  • Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Network support analyst example responsibilities.

  • Manage and maintain the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
  • Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
  • Analyze logs and collect data to produce reports using LINUX operating system relate to IP TV viewing.
  • Support configuration/programming of routers, switches and other complex network equipment.
  • Provide support during data center consolidation by decommissioning routers, switches and servers.
  • Network integration using TCP/IP and IPX protocols.
  • Show more

Lead support analyst vs network support analyst skills

Common lead support analyst skills
  • Technical Support, 7%
  • Business Processes, 6%
  • CRM, 6%
  • Problem Resolution, 4%
  • Application Support, 4%
  • Linux, 4%
Common network support analyst skills
  • Troubleshoot, 6%
  • Switches, 5%
  • Routers, 4%
  • Problem Resolution, 4%
  • Firewall, 4%
  • Network Support, 4%

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