Lead support analyst vs systems analyst

The differences between lead support analysts and systems analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a lead support analyst, becoming a systems analyst takes usually requires 4-6 years. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $75,383 average annual salary of a systems analyst.

The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a systems analyst are customer service, project management, and troubleshoot.

Lead support analyst vs systems analyst overview

	Lead Support Analyst	Systems Analyst
Yearly salary	$116,959	$75,383
Hourly rate	$56.23	$36.24
Growth rate	10%	9%
Number of jobs	129,034	141,289
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 67%
Average age	42	43
Years of experience	2	6

Lead support analyst vs systems analyst salary

Lead support analysts and systems analysts have different pay scales, as shown below.

	Lead Support Analyst	Systems Analyst
Average salary	$116,959	$75,383
Salary range	Between $91,000 And $149,000	Between $58,000 And $96,000
Highest paying City	Piscataway, NJ	San Francisco, CA
Highest paying state	Delaware	California
Best paying company	Nomura Securities	The Citadel
Best paying industry	Professional	Finance

Differences between lead support analyst and systems analyst education

There are a few differences between a lead support analyst and a systems analyst in terms of educational background:

	Lead Support Analyst	Systems Analyst
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 67%
Most common major	Business	Computer Science
Most common college	Stanford University	Stanford University

Lead support analyst vs systems analyst demographics

Here are the differences between lead support analysts' and systems analysts' demographics:

	Lead Support Analyst	Systems Analyst
Average age	42	43
Gender ratio	Male, 70.0% Female, 30.0%	Male, 69.4% Female, 30.6%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4%	Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 11.4% Asian, 14.4% White, 58.3% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	8%

Differences between lead support analyst and systems analyst duties and responsibilities

Lead support analyst example responsibilities.

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
Maintain SLA consistently above agree upon level for Richmond headquarters facility.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Verify OTC derivatives transaction versus counterparties' confirmations.
Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Systems analyst example responsibilities.

Manage AS400 operations teams and provide training / end-user support as scheduled.
Lead a team of two developers who create various GUI report parameter screens and associate reports.
Write scripts (shell, Perl, AutoIt) to automate administrative tasks, troubleshooting, and disaster recovery operations.
Manage ticket resolution of 250/300 per month, within SLA and root cause analysis and defects tie back to development.
Design and build radiology information systems, as well as led multiple conversions and create documentation to support technology and workflow.
Manage and implement VMware infrastructure.

Lead support analyst vs systems analyst skills

Common lead support analyst skills

Technical Support, 7%
Business Processes, 6%
CRM, 6%
Problem Resolution, 4%
Application Support, 4%
Linux, 4%

Common systems analyst skills

Customer Service, 8%
Project Management, 5%
Troubleshoot, 5%
Java, 4%
C++, 4%
C #, 4%