Lead support analyst vs systems support analyst

Differences between lead support analyst and systems support analyst duties and responsibilities

Lead support analyst example responsibilities.

• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
• Maintain SLA consistently above agree upon level for Richmond headquarters facility.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
• Verify OTC derivatives transaction versus counterparties' confirmations.
• Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Systems support analyst example responsibilities.

• Manage and support enterprise blackberry and smart phones and tablets.
• Utilize UNIX on a daily basis to manage customers' files (modify, process, removal).
• Set up new user VOIP accounts, manage and transfer current users, and delete old user accounts.
• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Provide first level support to LAN users within the corporate office and remote locations.
• Move anyone's computer/Cicso IP phone who requests it.
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