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Lead system technician vs senior support technician

The differences between lead system technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead system technician and a senior support technician. Additionally, a lead system technician has an average salary of $114,870, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a lead system technician include java, troubleshoot and hand tools. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Lead system technician vs senior support technician overview

Lead System TechnicianSenior Support Technician
Yearly salary$114,870$74,459
Hourly rate$55.23$35.80
Growth rate5%10%
Number of jobs88,033113,499
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 48%
Average age4342
Years of experience22

What does a lead system technician do?

A lead technician is a person who is responsible for assisting clients that has legal concerns. For most countries, this job description is a unique position that allows individuals that are practicing law but do not have a license. They have to advise and give proper assistance to clients dealing with legal issues like child labor, divorce, annulment, and other family issues. Also, this person prepares all the needed documents when beginning a legal battle. They also accompany the lawyer and client to a court hearing and further proceedings.

What does a senior support technician do?

A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.

Lead system technician vs senior support technician salary

Lead system technicians and senior support technicians have different pay scales, as shown below.

Lead System TechnicianSenior Support Technician
Average salary$114,870$74,459
Salary rangeBetween $87,000 And $149,000Between $48,000 And $114,000
Highest paying CitySan Francisco, CADurham, NC
Highest paying stateCaliforniaPennsylvania
Best paying companyMetaPacira BioSciences
Best paying industryManufacturingTechnology

Differences between lead system technician and senior support technician education

There are a few differences between a lead system technician and a senior support technician in terms of educational background:

Lead System TechnicianSenior Support Technician
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 48%
Most common majorElectrical EngineeringComputer Science
Most common collegeStanford UniversityStanford University

Lead system technician vs senior support technician demographics

Here are the differences between lead system technicians' and senior support technicians' demographics:

Lead System TechnicianSenior Support Technician
Average age4342
Gender ratioMale, 90.6% Female, 9.4%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.4% Asian, 10.8% White, 62.6% American Indian and Alaska Native, 0.3%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between lead system technician and senior support technician duties and responsibilities

Lead system technician example responsibilities.

  • Lead the development of LTE RF optimization projects for Verizon, and Vodafone.
  • Recommend, engineer and manage office systems, including centralize productivity and communication systems such as e-mail and centralize desktop environments.
  • Create project plans for PC and software programs upgrades.
  • Assist in the development of training materials for the Linux cluster solutions product line.
  • Update all javascript, plugins, workflows and solutions to support integration with non IE browsers and existing code changes.
  • Participate in LAN implementation projects.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Lead system technician vs senior support technician skills

Common lead system technician skills
  • Java, 13%
  • Troubleshoot, 12%
  • Hand Tools, 10%
  • Linux, 6%
  • Technical Support, 5%
  • CCTV, 4%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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