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Lead technical support specialist vs lead specialist technician

The differences between lead technical support specialists and lead specialist technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead technical support specialist and a lead specialist technician. Additionally, a lead specialist technician has an average salary of $99,433, which is higher than the $61,618 average annual salary of a lead technical support specialist.

The top three skills for a lead technical support specialist include customer service, technical problems and phone calls. The most important skills for a lead specialist technician are java, javascript, and UI.

Lead technical support specialist vs lead specialist technician overview

Lead Technical Support SpecialistLead Specialist Technician
Yearly salary$61,618$99,433
Hourly rate$29.62$47.80
Growth rate10%10%
Number of jobs152,95179,870
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 58%
Average age4242
Years of experience22

Lead technical support specialist vs lead specialist technician salary

Lead technical support specialists and lead specialist technicians have different pay scales, as shown below.

Lead Technical Support SpecialistLead Specialist Technician
Average salary$61,618$99,433
Salary rangeBetween $44,000 And $85,000Between $77,000 And $127,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Energy

Differences between lead technical support specialist and lead specialist technician education

There are a few differences between a lead technical support specialist and a lead specialist technician in terms of educational background:

Lead Technical Support SpecialistLead Specialist Technician
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 58%
Most common majorComputer ScienceBusiness
Most common collegeStanford UniversityStanford University

Lead technical support specialist vs lead specialist technician demographics

Here are the differences between lead technical support specialists' and lead specialist technicians' demographics:

Lead Technical Support SpecialistLead Specialist Technician
Average age4242
Gender ratioMale, 80.4% Female, 19.6%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.7% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 12.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between lead technical support specialist and lead specialist technician duties and responsibilities

Lead technical support specialist example responsibilities.

  • Manage all operating end-user software including JavaScript - updating/installing Java.
  • Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
  • Track and maintain licenses for OS and all software.
  • Provide remote on-site support service (Citrix gotoaccess) for outside employee.
  • Develop and lead the project for end-to-end platform conversion from MPE to Unix.
  • Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Lead specialist technician example responsibilities.

  • Manage client relations and coordinate the project effectively between onsite and offshore.
  • Provide page layout and production work for website development using HTML, XML, and CSS.
  • Support to various platforms (UNIX, LINUX, AIX).
  • Participate on a task force with java architects that stabilize a load-balanced/distribute J2EE SOA.
  • Develop some experience with SNA on Unix and NT boxes.
  • Used Jquery Javascript library and JSONfor implementing AJAX functionality and making use of inbuilt widgets.
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Lead technical support specialist vs lead specialist technician skills

Common lead technical support specialist skills
  • Customer Service, 5%
  • Technical Problems, 5%
  • Phone Calls, 5%
  • SQL, 5%
  • Level Support, 4%
  • Windows Server, 4%
Common lead specialist technician skills
  • Java, 14%
  • JavaScript, 10%
  • UI, 10%
  • Code Reviews, 9%
  • Technical Support, 6%
  • SME, 5%

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