Lead technical support specialist vs support lead

Differences between lead technical support specialist and support lead duties and responsibilities

Lead technical support specialist example responsibilities.

• Manage all operating end-user software including JavaScript - updating/installing Java.
• Build and test new PC's, loading OS and BIOS via USB, optical drive and network slipstream.
• Track and maintain licenses for OS and all software.
• Provide remote on-site support service (Citrix gotoaccess) for outside employee.
• Develop and lead the project for end-to-end platform conversion from MPE to Unix.
• Consult staff, students, and faculty on the use of IBM mainframe and UNIX account access and email.
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Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
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