Logistics service representative vs contact representative

The differences between logistics service representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a logistics service representative and a contact representative. Additionally, a logistics service representative has an average salary of $44,625, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a logistics service representative include customer service, data entry and transportation management system. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Logistics service representative vs contact representative overview

	Logistics Service Representative	Contact Representative
Yearly salary	$44,625	$33,776
Hourly rate	$21.45	$16.24
Growth rate	-4%	-4%
Number of jobs	124,930	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a logistics service representative do?

A logistics service representative is responsible for taking orders and arranges them properly to be delivered to a customer. They often work for a delivery store or a cargo company. Representatives are the ones who prepare and examine the bills to check if the shipping fees and tariff are clearly stated. This career plays a vital role in ensuring that the products are shipped properly and given to the customers safely. Excellent organizational and management skills are required.

What does a contact representative do?

As a contact representative, you will mostly work at agencies that oversee programs involving benefits, pensions, privileges, or taxes. This job involves a lot of interaction and aids in administrative and technical support to individuals and businesses primarily in person or through telephone inquiries. Moreover, contact representatives provide needed information and assistance to the public by answering a broad range of inquiries regarding the complexity of the laws, regulations, and other related administrative. The main purpose of contact representative work is to answer to a variety of inquiries.

Logistics service representative vs contact representative salary

Logistics service representatives and contact representatives have different pay scales, as shown below.

	Logistics Service Representative	Contact Representative
Average salary	$44,625	$33,776
Salary range	Between $27,000 And $72,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between logistics service representative and contact representative education

There are a few differences between a logistics service representative and a contact representative in terms of educational background:

	Logistics Service Representative	Contact Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Logistics service representative vs contact representative demographics

Here are the differences between logistics service representatives' and contact representatives' demographics:

	Logistics Service Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 55.6% Female, 44.4%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 19.4% Asian, 6.5% White, 58.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between logistics service representative and contact representative duties and responsibilities

Logistics service representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Demonstrate superb organizational and multitasking abilities
Provide knowledgeable responses to telephone inquiries about Medicare and Medicaid policies and procedures in a courteous and professional manner.
Call private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs.
Demonstrate superb organizational and multitasking abilities

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Logistics service representative vs contact representative skills

Common logistics service representative skills

Customer Service, 38%
Data Entry, 7%
Transportation Management System, 6%
Cost Savings, 5%
Logistics Support, 4%
Outbound Calls, 3%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

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Office and Administrative Industry
Logistics Service Representative
Logistics Service Representative vs Contact Representative

Updated January 8, 2025

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