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The differences between logistics service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a logistics service representative and a customer service representative. Additionally, a logistics service representative has an average salary of $44,625, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a logistics service representative include customer service, data entry and transportation management system. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Logistics Service Representative | Customer Service Representative | |
| Yearly salary | $44,625 | $32,260 |
| Hourly rate | $21.45 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 124,930 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 44% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A logistics service representative is responsible for taking orders and arranges them properly to be delivered to a customer. They often work for a delivery store or a cargo company. Representatives are the ones who prepare and examine the bills to check if the shipping fees and tariff are clearly stated. This career plays a vital role in ensuring that the products are shipped properly and given to the customers safely. Excellent organizational and management skills are required.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Logistics service representatives and customer service representatives have different pay scales, as shown below.
| Logistics Service Representative | Customer Service Representative | |
| Average salary | $44,625 | $32,260 |
| Salary range | Between $27,000 And $72,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between a logistics service representative and a customer service representative in terms of educational background:
| Logistics Service Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 44% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between logistics service representatives' and customer service representatives' demographics:
| Logistics Service Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 55.6% Female, 44.4% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 9.6% Unknown, 5.4% Hispanic or Latino, 19.4% Asian, 6.5% White, 58.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |