Manager of customer service department vs lead customer service representative

Differences between manager of customer service department and lead customer service representative duties and responsibilities

Manager of customer service department example responsibilities.

• Implement inventory management system to effectively manage on-hands, assist with correct replenishment and maintain an acceptable level of over-stock.
• Complete all POS opening and closing procedures, including counting and balancing the register.
• Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.
• Conduct geotechnical and geological investigations and mineral resource evaluations for commercial, industrial and governmental clients using the above-mentioned drilling techniques.

Lead customer service representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Create PowerPoint presentations and present them to other customer service representatives.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Implement cost cutting measures leveraging out FedEx applications and services provide.