Medical records clerk jobs in Johnson City, TN - 20 jobs

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! DCIDS is currently seeking an EMR Helpdesk Specialist who will be responsible for facilitating and managing Electronic Medical Record (EMR) system access to support organ and tissue donation activities. This role involves coordinating with hospitals, DCIDS staff, and managers to ensure smooth access to various hospital EMR systems, troubleshooting access issues, and maintaining accurate records of access statuses. A key component of this role is building and maintaining strong relationships with hospital IT departments and administrative personnel. The EMR Helpdesk Specialist will serve as the primary liaison for EMR access, ensuring clear communication and ongoing collaboration with key hospital contacts. This is an onsite role. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: EMR Access Coordination & Maintenance Assist OPO employees in obtaining and maintaining secure access to hospital EMR systems. Track and manage access requests, renewals, and expirations across multiple hospital systems. Maintain up-to-date records of employee access credentials, permissions, and compliance requirements. Ensure adherence to hospital-specific access policies and procedures. Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access. Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies. Relationship Management & Communication Establish and maintain strong working relationships with hospital IT and administrative personnel. Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access. Document and maintain records of key hospital IT and administrative contacts, policies, and procedures. Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates. Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps. Training, Process Improvement & Documentation Identify opportunities to streamline access management processes and implement improvements. Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems. Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows. Establish best practices for tracking and managing EMR access efficiently. Troubleshooting & Technical Support Resolve access issues related to EMR systems, VPNs, and virtual machines. Provide guidance and support to employees experiencing login difficulties or system errors. Work with hospital IT departments to escalate and resolve complex access problems. Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriate Performs other related duties as assigned. The ideal candidate will have: Associate's or bachelor's degree in health information management, information technology, or a related field preferred. Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech) is highly desirable. Prior experience in healthcare IT, medical records management, or a similar administrative role is a plus. Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access is desirable. Strong organizational and attention-to-detail skills to track and manage multiple access requests. Excellent communication and interpersonal skills to collaborate with internal and external stakeholders. Ability to develop and maintain relationships with hospital IT and administrative personnel. Problem-solving skills to troubleshoot EMR access issues effectively. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Centurion is proud to be the provider of healthcare services to the Tennessee Department of Correction . We are currently seeking a full-time Medical Records Supervisor to join our team at the Northeast Correctional Complex located in Mountain City, Tennessee. The Medical Records Supervisor will be responsible for directing, planning, coordinating, and administering the written and electronic medical records program. He/She will be responsible for supervising and managing department operations and maintaining a complete, accurate healthcare record. He/She will supervise the medical records staff and maintain the confidentiality of the health care records. Pay ranges from $21 - $25 per hour. Qualifications High school diploma or equivalent Three years' supervisory experience in Medical Records setting preferred Current CPR Certification Medical terminology knowledge and/or medical terminology course completion preferred EMR experience preferred Ability to obtain a security clearance, to include drug screen and criminal background check Monday - Friday - Business Hours We offer excellent compensation and comprehensive benefits for our full-time team members including: Health, dental, vision, disability and life insurance 401(k) with company match Generous paid time off Paid holidays Flexible Spending Account Continuing Education benefits Much more... Contact: Cathleen Garrison *************************** indmhm #CG

The Clinical Reimbursement Specialist ensures correct monetary reimbursement for any services offered to patients and residents covered by insurance programs by reviewing patient records and clinical care programs. in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements * Registered nurse with an active state license and MDS and RAI experience. Specific Job Requirements * Make independent decisions when circumstances warrant such action * Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility * Implement and interpret the programs, goals, objectives, policies, and procedures of the department * Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation * Maintains professional working relationships with all associates, vendors, etc. * Maintains confidentiality of all proprietary and/or confidential information * Understand and follow company policies including harassment and compliance procedures * Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions * Exhibit excellent customer service and a positive attitude towards patients * Assist in the evacuation of patients * Demonstrate dependable, regular attendance * Concentrate and use reasoning skills and good judgment * Communicate and function productively on an interdisciplinary team * Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours * Read, write, speak, and understand the English language An Equal Opportunity Employer

Job Description Join our dynamic team as a Full Time Patient Services Representative at Envision Eye Care in Gray, TN, where your contributions will make a direct impact on our patients' experiences. This onsite position offers a unique opportunity to engage with customers in a fast-paced, customer-focused environment while working alongside driven professionals dedicated to delivering exceptional eye care services. You will play a vital role in creating a welcoming atmosphere and ensuring every patient feels valued and respected. With competitive pay ranging from $14 to $16 per hour, this role not only offers financial rewards but also the chance to develop your skills and grow within a supportive and forward-thinking company. Your optimism and humble confidence will thrive in our energetic culture. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, Paid Time Off, and Employee Discounts. Take the next step in your career and apply today to be part of a team that truly does the right thing for its community. Are you excited about this Patient Services Representative job? As a Full Time Patient Services Representative at Envision Eye Care, your daily responsibilities will involve delivering exceptional customer service by welcoming patients and addressing their needs with enthusiasm and professionalism. You will manage appointment scheduling, efficiently handling patient inquiries and concerns both in-person and over the phone. Daily tasks will include updating patient records, verifying insurance information, and facilitating smooth check-in and check-out processes. You will work closely with the clinical team to ensure that all patient information is accurate and up-to-date, contributing to a seamless patient experience. Maintaining a clean and organized front desk area while adhering to all company protocols will be essential. Your role will involve effectively communicating with team members to address any patient issues and continuously seeking ways to enhance service delivery, all while embodying our core values of respect and high performance. Are you a good fit for this Patient Services Representative job? To excel as a Full Time Patient Services Representative at Envision Eye Care, candidates must possess strong interpersonal and communication skills to connect effectively with patients and colleagues. A friendly and approachable demeanor is vital for creating a welcoming environment. Time management and organizational skills will be essential to handle multiple responsibilities efficiently, ensuring that patient interactions are smooth and professional. Problem-solving abilities will help you address patient inquiries and resolve issues swiftly. Being detail-oriented is crucial for accurately managing patient records and verifying information. Adaptability and a proactive mindset will enable you to thrive in a fast-paced setting, while a respectful and optimistic attitude will align with our company's core values. A commitment to providing exemplary customer service and a willingness to learn and grow within the role will set you up for success in this position. Get started with our team! If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: Review demographics, insurance, and provider information, and update records accordingly. Instruct new patients to complete all required paperwork and create new accounts in the computer system. Obtain a copy of the patient's insurance card and driver's license. Update the electronic medical record system (EMR) and take patients' photos. Provide the patient with the SOFHA payment and privacy policy. Answer patient questions and concerns. Schedule/Reschedule patient appointments. Collect payment and notate on the patient encounter form. Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: Company Provided Life and Accidental Death and Dismemberment Insurance Company Provided Long Term Disability Insurance Employee Stock Ownership Plan 401(k) Company Contributions Voluntary options for Medical, Dental, Vision, and additional Life Insurance. Company match in Health Savings Account Plans (restrictions apply) Vacation, Personal, Sick and Holiday Time Off An array of team member perks and discounts Tuition Assistance Programs And more! Qualifications

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR V6AQIddQFD

Full-time Make a difference every day as an Amedisyspatient services coordinator Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel most comfortable, at home. Attractive pay * $20.00 - $22.00 What's in it for you * Choice of PPO or HSA medical plans with free telehealth. * Paid time off. * Up to $1,000 in free healthcare services with Amedisys HSA plan. * Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.* * Mental health support with up to five free counseling sessions through the Employee Assistance program. * 401(k) with a company match. * Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave. * Fleet vehicle program (restrictions apply) and mileage reimbursement. * And more. * Benefit eligibility can vary by position and shift status. * Participation requires enrollment in an Amedisys medical plan. Responsibilities * Ensures patient assessment visits including all Oasis visits are scheduled and performed timely. * Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity. * Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center. * Manages calls from patients and field staff related to scheduling issues. * Refers clinical and performance related issues to the clinical manager. * Monitors hospitalized patients, communicating and ensuring the team follows up as necessary. * Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel. * Runs all applicable reports and responds to work flow taking appropriate actions. * Assists with internal or external transfer of patients between care centers and/or hospice services. * May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs. * Performs other duties as assigned. Qualifications * High School diploma or GED equivalent. Preferred * One year of scheduling experience in a healthcare environment. * One year of administrative experience in a health care environment. Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience. Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic. * High School diploma or GED equivalent. Preferred * One year of scheduling experience in a healthcare environment. * One year of administrative experience in a health care environment. Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience. Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic. * Ensures patient assessment visits including all Oasis visits are scheduled and performed timely. * Ensures clinicians are assigned and scheduled in most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity. * Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center. * Manages calls from patients and field staff related to scheduling issues. * Refers clinical and performance related issues to the clinical manager. * Monitors hospitalized patients, communicating and ensuring the team follows up as necessary. * Supports clinical manager and works collaboratively to ensure timely communication with patients, clinicians, referral sources, business development team and other office personnel. * Runs all applicable reports and responds to work flow taking appropriate actions. * Assists with internal or external transfer of patients between care centers and/or hospice services. * May be responsible for maintaining supply closet with routine supplies, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison with the field for patient supply needs. * Performs other duties as assigned.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Position Highlights: Full-Time: Monday-Friday 8:00AM-4:30 PM EST Location: This role will be performed at one location in Boone, NC Comfortable working in a high-volume production environment. Documenting information in multiple platforms using two computer monitors. Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance You will: Receive and process requests for patient health information in accordance with Company and Facility policies and procedures. Maintain confidentiality and security with all privileged information. Maintain working knowledge of Company and facility software. Adhere to the Company's and Customer facilities Code of Conduct and policies. Inform manager of work, site difficulties, and/or fluctuating volumes. Assist with additional work duties or responsibilities as evident or required. Consistent application of medical privacy regulations to guard against unauthorized disclosure. Responsible for managing patient health records. Responsible for safeguarding patient records and ensuring compliance with HIPAA standards. Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record. Ensures medical records are assembled in standard order and are accurate and complete. Creates digital images of paperwork to be stored in the electronic medical record. Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately. Answering of inbound/outbound calls. May assist with patient walk-ins. May assist with administrative duties such as handling faxes, opening mail, and data entry. Must meet productivity expectations as outlined at specific site. May schedules pick-ups. Other duties as assigned. What you will bring to the table: High School Diploma or GED. Ability to commute between locations as needed. Able to work overtime during peak seasons when required. Basic computer proficiency. Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis. Professional verbal and written communication skills in the English language. Detail and quality oriented as it relates to accurate and compliant information for medical records. Strong data entry skills. Must be able to work with minimum supervision responding to changing priorities and role needs. Ability to organize and manage multiple tasks. Able to respond to requests in a fast-paced environment. Bonus points if: Experience in a healthcare environment. Previous production/metric-based work experience. In-person customer service experience. Ability to build relationships with on-site clients and customers. Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our .

We're Looking For A Front Desk Receptionist To Join Our Team Are you dependable, self motivated, highly detail-orientated, have great leadership skills and a passion for creating an exceptional patient experience? If you are looking for career satisfaction with a dynamic company, we have the opportunity for you! At Atlantic Vision Partners, you'll find an amazing culture because we want our employees to love coming to work and do what they love - helping our patients see more clearly. We provide you with support, unlimited career growth opportunities and unmatched resources to do amazing work. Come where you can flourish! The ideal candidate will have at least 2 years of medical office/administrative experience and be able to perform multiple tasks such as welcoming clients to the clinis, handling calls, and checking our patients in and out. This team member will be instrumental in ensuring patients have the most memorable, positive experience at our clinic. We offer an incredible benefit package that includes medical, dental, employer paid life insurance, 401k with an employer match, 2 weeks paid time off, paid holidays (plus many more). Atlantic Vision Partners is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a Medical Receptionist Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations. Maintain friendly, professional attitude towards patients, offer a “white glove” experience. Provide an exceptional experience by guiding new patients through their intake process. Collect urine and saliva samples for patient drug screens as needed Maintains daily financial records and reports Coordinates with medical and clinical staff to coordinate intakes Provides clerical and logistical support Oversees patient accounts and financial responsibilities Education and Experience requirements At minimum, High School Diploma or GED required. Customer Service experience in a fast paced environment preferred. Experience in healthcare, addiction medicine, office administration preferred. Lived Addiction experience is a plus. Schedule and Travel Pounding Mill and Wise on an as needed basis. Monday (Abingdon) 11:00am-5:00pm or (Wise) 2:00pm-5:00pm Tuesday (Abingdon) 9:00am-5:00pm or (Wise) 9:00am-1:00pm Wednesday (Abingdon) 10:00am-6:00pm or (Pounding Mill) 10:00am-2:00pm Thursday (Abingdon) 8:00am-4:00pm or (Pounding Mill) 2:00pm-5:00pm or (Wise) 9:00am-12:00pm Friday (Abingdon) 10:00am-3:00pm or (Pounding Mill) 9:00am-2:00pm Position Benefits Have a daily impact on many lives. Excellent training if you are new to this field. Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate. Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events. Opportunity to save lives everyday! Benefits Package Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Annual Continuing Education Allowance (in related field) Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health day Calm subscription for all employees

Description: Purpose: The primary purpose of the Patient Administrator is to maintain office functions of the Center, which include answering phone calls; verifying insurance and Medicare; obtaining authorizations and scheduling patients; keeping records medical by Federal, State, and County guidelines, as well as by the Company's established policies and procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors. Duties: The Patient Administrator will efficiently assist patients in navigating the check-in and check-out processes and address patients' needs related to these functions. Collaborates with the Office Manager in all decision-making regarding special circumstances that may present with patients. Collecting and correctly recording all payment and billing transactions, using established payment methods and insurance billing protocols. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Collects payment for services rendered. Accurately records payments received. Verifies patients' demographics on each visit, including checking ID and insurance eligibility/information. Accurately enters demographic and accounting information. Reconciles end of day reports Answers phone calls professionally and promptly. Schedules all patient follow-up visits. Submits prior authorizations as required for all treatment services. Responds to all requests for medical records and processes by HIPAA and Part 42 CFR confidentiality requirements. Coordinates the delivery of prescriptions as authorized by the treating physician. Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines. Demonstrates competency in Microsoft Word and Excel. Types and enters data with accuracy and attention to detail. Actively proofreads and edits written communication and patient documentation. Maintains accuracy of credit card transactions and entering payments. Effectively directs and organizes daily responsibilities and workflow. Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues. Always exhibits a professional demeanor Requirements: Patient Administrator Requirements: Education: High School Diploma or equivalent Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred. Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

The Clinical Reimbursement Specialist ensures correct monetary reimbursement for any services offered to patients and residents covered by insurance programs by reviewing patient records and clinical care programs. in accordance with all applicable laws, regulations, and Life Care standards. Education, Experience, and Licensure Requirements Registered nurse with an active state license and MDS and RAI experience. Specific Job Requirements Make independent decisions when circumstances warrant such action Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility Implement and interpret the programs, goals, objectives, policies, and procedures of the department Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation Maintains professional working relationships with all associates, vendors, etc. Maintains confidentiality of all proprietary and/or confidential information Understand and follow company policies including harassment and compliance procedures Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training Essential Functions Exhibit excellent customer service and a positive attitude towards patients Assist in the evacuation of patients Demonstrate dependable, regular attendance Concentrate and use reasoning skills and good judgment Communicate and function productively on an interdisciplinary team Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours Read, write, speak, and understand the English language An Equal Opportunity Employer

Job DescriptionDescription: For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a personable, dependable, and detail-oriented full-time Front Desk Clerk to join our Front Office team. We are hiring for full-time positions (30+ hours per week). As the face of the resort for arriving and departing guests, this position plays a crucial role in shaping first and last impressions. The ideal candidate thrives in a guest-focused environment, maintains a calm and courteous demeanor under pressure, and brings a genuine enthusiasm for hospitality to every interaction. Weekend availability is required, and holiday availability is preferred. WHAT YOU'LL DO Guest Services & Front Desk Operations Greet guests with warmth and professionalism upon arrival and departure. Perform check-in and check-out procedures efficiently using the property management system. Provide accurate information about resort amenities, dining options, and local attractions. Answer phone calls promptly and respond to guest inquiries, requests, and reservations. Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed. Maintain accurate records of room availability, rates, and bookings. Administrative & Support Duties Process payments, reconcile cash drawers, and balance shift reports. Monitor lobby cleanliness and presentation, reporting maintenance issues when needed. Coordinate with housekeeping and maintenance to ensure timely room readiness. Assist with lost and found tracking, package deliveries, and internal communications. Provide backup support to other front office team members as needed. Requirements: ABOUT YOU Thrive in a guest-facing role and take pride in being the first impression of the resort. Calm under pressure and able to juggle multiple tasks while remaining warm and helpful. Dependable, punctual, and proactive in identifying ways to elevate the guest experience. Comfortable learning new systems and following standard operating procedures. Motivated by providing memorable and personal service. REQUIREMENTS Seeking candidates for full-time roles (30+ hours/week). Weekend availability required; holiday availability preferred. Prior experience in customer service or hospitality preferred, but not required. Strong interpersonal and communication skills. Basic math and computer skills; experience with hotel property management systems a plus. Ability to remain on your feet for long periods and lift up to 25 lbs. Flexible availability including evenings, weekends, and holidays. On-site role; reliable transportation required. WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive hourly pay Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

As a Medical Receptionist, you will be essential in delivering outstanding patient service and managing the front desk operations of our medical facility. Your core skills in medical administrative support and office experience will enable you to efficiently handle patient records and appointments. With strong communication and computer skills, you will assist in maintaining an organized office environment. Your friendly personality will enhance our patient care. Join our team to contribute to a welcoming atmosphere and ensure smooth operations in a fast-paced healthcare setting. ESSENTIAL DUTIES/RESPONSIBILITIES: * Check In and Check Out * Cross training in all front office positions * Strong customer service and oral communication skills * Positive attitude * Computer competency and literacy * Multi-tasking and ability to meet deadlines * Team player * Self-motivated * Basic knowledge of insurance SUPERVISORY RESPONSIBILITIES: Not Applicable. QUALIFICATIONS: Education and/or Experience: High School Graduate or General Education Degree (GED); Previous customer service experience required. Experience in the operations of a physician's office is preferred. Language Skills: Able to communicate effectively in the English language. Mathematical Skills: Basic arithmetic skills are required. Reasoning Ability: Identifies and resolves problems promptly. Computer Skills: Must be computer literate. Basic computer skills required. Other Skills and Abilities: Able to listen and respond well to questions and feedback. Other Qualifications: * Active Listening - Ability to actively attend, convey, and understand the comments and questions of others. * Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. * Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. * Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. * Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed * Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. * Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. * Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. * Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. * Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. * Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Physical Demands N (Not Applicable) Activity does not apply to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands Lift/Carry Stand O 10 lbs or less F Walk O 11-20 lbs N Sit C 21-50 lbs N Manually Manipulate F 51-100 lbs N Reach Outward F Over 100 lbs N Reach Above Shoulder O Climb N Push/Pull Crawl N 12 lbs or less F Squat or Kneel N 13-25 lbs N Bend O 26-40 lbs N Grasp F 41-100 lbs N Speak C Work Environment Work is performed in a healthcare and office environment. The noise level is usually moderate. Must understand the risks involved in working with or around blood-borne and airborne pathogens. Must maintain a safe work environment in compliance with all standards, rules, and regulations under the OSHA Act. Must adapt to schedule changes as needed. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!

Full-time Description Purpose: The primary purpose of the Patient Administrator is to maintain office functions of the Center, which include answering phone calls; verifying insurance and Medicare; obtaining authorizations and scheduling patients; keeping records medical by Federal, State, and County guidelines, as well as by the Company's established policies and procedures. The position creates an atmosphere of warmth, personal interest, positive emphasis, and a calm attitude when visiting with staff, patients, and visitors. Duties: The Patient Administrator will efficiently assist patients in navigating the check-in and check-out processes and address patients' needs related to these functions. Collaborates with the Office Manager in all decision-making regarding special circumstances that may present with patients. Collecting and correctly recording all payment and billing transactions, using established payment methods and insurance billing protocols. Physical, Emotional Demands, and Work Conditions: Work is sedentary and ambulant with occasional physical exertion (lifting 30 or more pounds, walking, standing, etc.) ability to support patient weight in case of emergency or disability requiring assistance. Must be able to see, stoop, sit, stand, bend, reach, and be mobile (whether natural or with accommodation). Quality of hearing (whether natural or with accommodation) must be acceptable. Must be able to communicate both verbally and in writing. Must be able to relate to and work with mentally and physically ill, disabled, emotionally upset, and hostile patients. Must be emotionally stable and exhibit the ability to display coping skills to deal with multiple situations. Risk of exposure to infections, bloodborne pathogens, and other potentially infectious materials or contagious diseases. For this reason, "Universal Precautions" must always be followed. The Patient Administrator should understand, support, and comply with the established workplace violence, ADA, EEOC, and Corporate Compliance program and commit to worker safety, health, and patient safety. Subject to work schedule and shift changes. Supervision/ competency evaluations: Supervision and competency evaluations are provided through facility monitoring activities, direct observation, staff meetings, in-services, management meetings, individual meetings, Employee Improvement processes, reporting, interactions, strategic planning, outcomes, and annual competency review. Competencies: Collects payment for services rendered. Accurately records payments received. Verifies patients' demographics on each visit, including checking ID and insurance eligibility/information. Accurately enters demographic and accounting information. Reconciles end of day reports Answers phone calls professionally and promptly. Schedules all patient follow-up visits. Submits prior authorizations as required for all treatment services. Responds to all requests for medical records and processes by HIPAA and Part 42 CFR confidentiality requirements. Coordinates the delivery of prescriptions as authorized by the treating physician. Accurately compiles medical records, adhering to state and federal regulations and best practice guidelines. Demonstrates competency in Microsoft Word and Excel. Types and enters data with accuracy and attention to detail. Actively proofreads and edits written communication and patient documentation. Maintains accuracy of credit card transactions and entering payments. Effectively directs and organizes daily responsibilities and workflow. Establishes and maintains appropriate boundaries with patients, Multidisciplinary Treatment Team, and colleagues. Always exhibits a professional demeanor Requirements Patient Administrator Requirements: Education: High School Diploma or equivalent Experience: Must have experience working in a medical office environment, preferably in the mental health and substance abuse fields. Competent in using computers, email, printers, scanners, facsimile, and multiline phone systems. Previous experience with electronic health records is preferred. Special Requirements: Knowledge of applicable State Code of Regulations and 42 Code of Federal Regulations (CFR) Part 2. Compliance with accepted professional standards and practices; Ongoing adherence to the NAADAC Code of Ethics and any other applicable Codes of Ethics for their respective profession. Continuing Education & Professional Licensing/Certification Requirements: The employee is expected to participate in appropriate continuing education as requested and required by their immediate supervisor. In addition, the employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. The employee must attend mandatory educational programs and maintain current professional certifications as delineated above in their state, in good standing. While this job description is intended to reflect the job requirements, management reserves the right to add or remove duties from jobs when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate. Furthermore, they do not establish an employment contract and are subject to change at the employer's discretion.

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR Kysd4yG9wI

Full-time Description For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences-from Orvis -endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination. THE ROLE Chetola Resort is seeking a personable, dependable, and detail-oriented full-time Front Desk Clerk to join our Front Office team. We are hiring for full-time positions (30+ hours per week). As the face of the resort for arriving and departing guests, this position plays a crucial role in shaping first and last impressions. The ideal candidate thrives in a guest-focused environment, maintains a calm and courteous demeanor under pressure, and brings a genuine enthusiasm for hospitality to every interaction. Weekend availability is required, and holiday availability is preferred. WHAT YOU'LL DO Guest Services & Front Desk Operations Greet guests with warmth and professionalism upon arrival and departure. Perform check-in and check-out procedures efficiently using the property management system. Provide accurate information about resort amenities, dining options, and local attractions. Answer phone calls promptly and respond to guest inquiries, requests, and reservations. Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed. Maintain accurate records of room availability, rates, and bookings. Administrative & Support Duties Process payments, reconcile cash drawers, and balance shift reports. Monitor lobby cleanliness and presentation, reporting maintenance issues when needed. Coordinate with housekeeping and maintenance to ensure timely room readiness. Assist with lost and found tracking, package deliveries, and internal communications. Provide backup support to other front office team members as needed. Requirements ABOUT YOU Thrive in a guest-facing role and take pride in being the first impression of the resort. Calm under pressure and able to juggle multiple tasks while remaining warm and helpful. Dependable, punctual, and proactive in identifying ways to elevate the guest experience. Comfortable learning new systems and following standard operating procedures. Motivated by providing memorable and personal service. REQUIREMENTS Seeking candidates for full-time roles (30+ hours/week). Weekend availability required; holiday availability preferred. Prior experience in customer service or hospitality preferred, but not required. Strong interpersonal and communication skills. Basic math and computer skills; experience with hotel property management systems a plus. Ability to remain on your feet for long periods and lift up to 25 lbs. Flexible availability including evenings, weekends, and holidays. On-site role; reliable transportation required. WHY CHETOLA One of the largest private employers in the county with a dynamic work setting and strong potential for career growth Join a dedicated and growing team shaping the next era of a beloved mountain resort Contribute meaningfully to a culture rooted in connection, craftsmanship, and care Competitive hourly pay Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

WHO WE ARE: State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members. PRIMARY RESPONSIBILITIES: * Review demographics, insurance, and provider information, and update records accordingly. * Instruct new patients to complete all required paperwork and create new accounts in the computer system. * Obtain a copy of the patient's insurance card and driver's license. * Update the electronic medical record system (EMR) and take patients' photos. * Provide the patient with the SOFHA payment and privacy policy. * Answer patient questions and concerns. * Schedule/Reschedule patient appointments. * Collect payment and notate on the patient encounter form. * Route telephone calls and record/deliver messages accordingly. REQUIREMENTS: High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required. EXPERIENCE: Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable. WHAT WE OFFER: State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including: * Company Provided Life and Accidental Death and Dismemberment Insurance * Company Provided Long Term Disability Insurance * Employee Stock Ownership Plan * 401(k) Company Contributions * Voluntary options for Medical, Dental, Vision, and additional Life Insurance. * Company match in Health Savings Account Plans (restrictions apply) * Vacation, Personal, Sick and Holiday Time Off * An array of team member perks and discounts * Tuition Assistance Programs * And more!