Membership administrator vs call center manager

The differences between membership administrators and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a membership administrator has an average salary of $73,597, which is higher than the $37,614 average annual salary of a call center manager.

The top three skills for a membership administrator include customer service, salesforce and medicare. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.

Membership administrator vs call center manager overview

	Membership Administrator	Call Center Manager
Yearly salary	$73,597	$37,614
Hourly rate	$35.38	$18.08
Growth rate	-8%	6%
Number of jobs	52,176	123,791
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

Membership administrator vs call center manager salary

Membership administrators and call center managers have different pay scales, as shown below.

	Membership Administrator	Call Center Manager
Average salary	$73,597	$37,614
Salary range	Between $52,000 And $103,000	Between $23,000 And $60,000
Highest paying City	-	Baltimore, MD
Highest paying state	-	Maryland
Best paying company	-	Scantron
Best paying industry	-	Technology

Differences between membership administrator and call center manager education

There are a few differences between a membership administrator and a call center manager in terms of educational background:

	Membership Administrator	Call Center Manager
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Membership administrator vs call center manager demographics

Here are the differences between membership administrators' and call center managers' demographics:

	Membership Administrator	Call Center Manager
Average age	47	47
Gender ratio	Male, 14.0% Female, 86.0%	Male, 52.6% Female, 47.4%
Race ratio	Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.5% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between membership administrator and call center manager duties and responsibilities

Membership administrator example responsibilities.

Manage and execute the SharePoint business integration implementation project and become the corporate governance portal administrator.
Maintain database to facilitate payment reporting for Medicaid group account.
Maintain administrative oversight of all service delivery including, quantity and quality of service delivery within all programs in geographical region.
Provide benefit and advocacy information and enrollment services for AARP members.

Call center manager example responsibilities.

Lead the project to upgrade the WFM system to the current vendor version.
Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
Accomplish Medicare standards with qualitative and quantitative measures.
Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.

Membership administrator vs call center manager skills

Common membership administrator skills

Customer Service, 27%
Salesforce, 17%
Medicare, 14%
Member Data, 5%
Group Administrators, 3%
Facets, 3%

Common call center manager skills

Strong Customer Service, 17%
Customer Satisfaction, 7%
Call Center Management, 4%
Process Improvement, 4%
Center Management, 4%
Payroll, 4%

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Executive Management Industry
Membership Administrator
Membership Administrator vs Call Center Manager

Updated January 8, 2025

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