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Microcomputer technician vs customer support technician

The differences between microcomputer technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a microcomputer technician and a customer support technician. Additionally, a microcomputer technician has an average salary of $43,055, which is higher than the $36,361 average annual salary of a customer support technician.

The top three skills for a microcomputer technician include PC, network printers and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.

Microcomputer technician vs customer support technician overview

Microcomputer TechnicianCustomer Support Technician
Yearly salary$43,055$36,361
Hourly rate$20.70$17.48
Growth rate10%10%
Number of jobs89,598117,102
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 46%
Average age4242
Years of experience22

Microcomputer technician vs customer support technician salary

Microcomputer technicians and customer support technicians have different pay scales, as shown below.

Microcomputer TechnicianCustomer Support Technician
Average salary$43,055$36,361
Salary rangeBetween $26,000 And $69,000Between $23,000 And $56,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Adobe
Best paying industry-Technology

Differences between microcomputer technician and customer support technician education

There are a few differences between a microcomputer technician and a customer support technician in terms of educational background:

Microcomputer TechnicianCustomer Support Technician
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 46%
Most common majorInformation TechnologyBusiness
Most common collegeStanford UniversityStanford University

Microcomputer technician vs customer support technician demographics

Here are the differences between microcomputer technicians' and customer support technicians' demographics:

Microcomputer TechnicianCustomer Support Technician
Average age4242
Gender ratioMale, 86.8% Female, 13.2%Male, 66.1% Female, 33.9%
Race ratioBlack or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between microcomputer technician and customer support technician duties and responsibilities

Microcomputer technician example responsibilities.

  • Manage user application access through Citrix.
  • Install, configure, maintain and troubleshoot microcomputers, laser printers, software and other computer-relate hardware.
  • Provide hands on support for all college technology resources, including workstations, servers, and telecommunications.
  • Interview, configure, deploy, and create backup files for monthly expire lease workstations and new user setup.
  • Diagnose and troubleshoot workstation connectivity issues.
  • Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
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Customer support technician example responsibilities.

  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Install new IBM UNIX servers on site.
  • Maintain the performance of the SQL server for optical use and scanning.
  • Work with Microsoft servers and applications as well as company's proprietary Linux base web-hosting solutions.
  • Used SCCM to move user's profiles and get the customer operational as quickly as possible.
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Microcomputer technician vs customer support technician skills

Common microcomputer technician skills
  • PC, 10%
  • Network Printers, 9%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Windows Server, 4%
  • Software Support, 4%
Common customer support technician skills
  • Customer Service, 12%
  • Customer Support, 12%
  • SQL, 9%
  • Customer Inquiries, 8%
  • Java, 7%
  • Customer Issues, 7%

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