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Microcomputer technician vs senior support technician

The differences between microcomputer technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a microcomputer technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $43,055 average annual salary of a microcomputer technician.

The top three skills for a microcomputer technician include PC, network printers and troubleshoot. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Microcomputer technician vs senior support technician overview

Microcomputer TechnicianSenior Support Technician
Yearly salary$43,055$74,459
Hourly rate$20.70$35.80
Growth rate10%10%
Number of jobs89,598113,499
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 48%
Average age4242
Years of experience22

Microcomputer technician vs senior support technician salary

Microcomputer technicians and senior support technicians have different pay scales, as shown below.

Microcomputer TechnicianSenior Support Technician
Average salary$43,055$74,459
Salary rangeBetween $26,000 And $69,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between microcomputer technician and senior support technician education

There are a few differences between a microcomputer technician and a senior support technician in terms of educational background:

Microcomputer TechnicianSenior Support Technician
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 48%
Most common majorInformation TechnologyComputer Science
Most common collegeStanford UniversityStanford University

Microcomputer technician vs senior support technician demographics

Here are the differences between microcomputer technicians' and senior support technicians' demographics:

Microcomputer TechnicianSenior Support Technician
Average age4242
Gender ratioMale, 86.8% Female, 13.2%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.7% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between microcomputer technician and senior support technician duties and responsibilities

Microcomputer technician example responsibilities.

  • Manage user application access through Citrix.
  • Install, configure, maintain and troubleshoot microcomputers, laser printers, software and other computer-relate hardware.
  • Provide hands on support for all college technology resources, including workstations, servers, and telecommunications.
  • Interview, configure, deploy, and create backup files for monthly expire lease workstations and new user setup.
  • Diagnose and troubleshoot workstation connectivity issues.
  • Maintain government and/or vendor-manufacture telecommunications equipment, fiber optic modems, multiplexer, fiber optic/Ethernet cables, switches & telephone systems.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Microcomputer technician vs senior support technician skills

Common microcomputer technician skills
  • PC, 10%
  • Network Printers, 9%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Windows Server, 4%
  • Software Support, 4%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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