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The differences between new accounts representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a new accounts representative and an associate customer service representative. Additionally, a new accounts representative has an average salary of $36,918, which is higher than the $35,215 average annual salary of an associate customer service representative.
The top three skills for a new accounts representative include customer service, bank products and cross-sell. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| New Accounts Representative | Associate Customer Service Representative | |
| Yearly salary | $36,918 | $35,215 |
| Hourly rate | $17.75 | $16.93 |
| Growth rate | -3% | -4% |
| Number of jobs | 133,070 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Average age | 41 | 40 |
| Years of experience | 12 | 12 |
New accounts representatives are banking professionals who are responsible for the explanation of the available accounts. The accounts representatives explain different options for new accounts and interconnected services. They discuss any requirements, fees, or limits related to an account. It is their job to describe new account services to clients and assist them in the paperwork. They perform wire or electronic transfers for the funds coming from the other accounts. Also, they direct their clients to banking specialists for additional services.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
New accounts representatives and associate customer service representatives have different pay scales, as shown below.
| New Accounts Representative | Associate Customer Service Representative | |
| Average salary | $36,918 | $35,215 |
| Salary range | Between $28,000 And $47,000 | Between $26,000 And $46,000 |
| Highest paying City | San Mateo, CA | Washington, DC |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | DATCU | Deutsche Bank |
| Best paying industry | Finance | Finance |
There are a few differences between a new accounts representative and an associate customer service representative in terms of educational background:
| New Accounts Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between new accounts representatives' and associate customer service representatives' demographics:
| New Accounts Representative | Associate Customer Service Representative | |
| Average age | 41 | 40 |
| Gender ratio | Male, 26.6% Female, 73.4% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 9.5% Unknown, 2.9% Hispanic or Latino, 22.0% Asian, 9.1% White, 55.7% American Indian and Alaska Native, 0.8% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 7% |