Night auditor jobs in Fayetteville, NC

**Job Title: Night Auditor** Join our dynamic hospitality team where exceptional service meets innovative solutions. We are dedicated to providing an outstanding experience for every guest. We are currently seeking a motivated and detail-oriented Night Auditor to join our team. **Position Summary:** The Night Auditor plays a critical role in ensuring the seamless operation of our hotel during the overnight hours. This position involves balancing the hotel's daily financial transactions, ensuring accuracy, and providing exceptional service to guests who may require assistance during the night. **Key Responsibilities:** - Perform all end-of-day accounting functions, including reconciling financial transactions and generating essential reports. - Ensure accuracy in revenue reporting and identify any discrepancies. - Provide efficient and courteous service to guests, addressing inquiries and resolving issues as needed. - Assist in preparing the property for the upcoming day by coordinating with the housekeeping and maintenance teams. - Maintain the security and safety of the premises during the overnight shift by conducting routine checks. - Complete any additional responsibilities assigned by the management team, including administrative duties. **Qualifications:** - Previous experience in hotel front desk, accounting, or night auditing preferred. - Strong numerical and analytical skills with a keen attention to detail. - Exceptional customer service skills and the ability to communicate effectively with diverse guests. - Proficiency with accounting software and hotel management systems is an asset. - Ability to work independently, manage time efficiently, and multitask effectively. - Flexibility to work overnight shifts, weekends, and holidays as needed. **Why Join Us:** - Competitive compensation package. - Opportunities for professional development and career advancement. - Supportive and inclusive work environment. - Employee discounts on accommodations and services. If you are a dedicated professional with a passion for hospitality and numbers, we invite you to apply for the Night Auditor position. Join us in delivering excellence and creating memorable experiences for our guests. **Application Process:** To apply, please submit your resume and a cover letter detailing your relevant experience. We look forward to reviewing your application and potentially welcoming you to our team!

The Horton Hotel is looking for a part-time, Night Auditor to provide overnight guests excellent customer service while performing nightly balancing duties. The Job A typical shift for a Night Auditor starts in the late evening and goes through the early morning. You will be performing routine balancing duties, daily paperwork, and shift reports related to the hotel's business transactions. Job Duties Include: Perform nightly balancing duties Process daily paperwork Complete shift reports Provide guests with excellent service throughout the night Occasionally tidy up the lobby and take out the trash What would make me successful in this role? Affinity for working independently Ability to work in a fast-paced environment Attention to detail Availability to work a flexible schedule: weekends, and holidays Benefits 401(k) with company match Employee Assistance Program Referral Program - Earn $500 for referring someone Employee Recognition Program - earn gift cards Employee discounts On-Demand Pay - Access to earned wages before your regular paycheck Double-time pay on Company holidays - 7 per year 10% off hotel rooms and 20% off retail shop Requirements Attention to detail Hotel experience preferred Night Audit experience preferred Ability to work weekends and holidays About Us The Horton Hotel is managed by Aileron Management. Our goal is to empower our associates in the pursuit of a successful career - because when you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today! The Horton Hotel is a 15 room boutique hotel with a swanky lobby lounge and rooftop bar in the heart of downtown Boone, opened in Feb of 2019. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Requirements Required Skills & Experience Hotel Front Desk experience preferred. Strong verbal and written communication skills. Strong computer skills. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Salary Description $13-$15/hour

JOB TITLE: NIGHT AUDITOR DEPARTMENT: GUEST SERVICES REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER JOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLE Summary: The Hotel Night Auditor for Summit Hospitality Group is responsible for posting and balancing room, restaurant, and bar guest folio charges. Maintaining files and resetting systems for the next day's operation. Greets and assists with late guest arrivals and early departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete satisfaction during PM shift. Submits paperwork through established communication channels to Corporate Office-designated Accounting Manager. Qualifications: Two (2) years previous experience as a Night Auditor for a name brand hotel chain; preference for Marriott, Hilton, Hyatt. Strong leadership skills Excellent oral and written communication skills Demonstrates planning and organizational ability Able to prioritize and quickly change direction as needs arise Working knowledge of FOSSE, OPERA, HILTON PEP depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable Able to diagnose and repair simple computer problems Exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc. Skilled in math and able to operate a 10 key by touch Responsibilities: Run audit reports/journals from Front Office Systems Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations Makes corrections and adjustments and handles all computer problems that might occur throughout shift Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations Ensures all reports and back-up vouchers are complete and filed promptly and properly Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll Reviews and corrects discrepancies in the Front Desk System Ensures complete guest satisfaction Checks-in/Checks-out Guests Completes Guest registration process Must be familiar with computer systems for Guest reservation information processing Must verify and imprint Guest credit cards for authorization Must be well versed in cash handling and accurately balance house bank Assigns guests rooms based upon preferences and availability Drives the Revenue Management process Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution Answers questions regarding hotel facilities and services Answers the telephone and books reservations Answers Guest inquiries for local directions/events Recommends local area restaurants, points of interest, or needs for transportation Maintains cleanliness of front desk, lobby, and back office Follows up promptly with Guest check-ins, complaints, and other requests Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity Participates in Hotel Safety Committee Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People Complete brand required training Duties are subject to change and additional duties may be assigned as needed Work Environment: Must have reliable source of transportation Flexible work schedule including weekends; position is referred to as third or late shift Sitting, standing, reaching, bending for extended periods of time Duties are subject to change and additional duties may be assigned as needed Benefits: Fulltime Employees Personal time Insurance benefits Vacation time Hotel Discounts Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

About Us: The Courtyard by Marriott in Boone, NC is seeking self-motivated and positive individuals to join their 3rd Shift team. Responsibilities: Specific job duties include, but are not limited to, checking guests in and out, stocking the Market, processing night reporting, and answering phone calls. Requirements: Covering the front desk 11pm-7am - Fri and Sat Bonus Points: Cross-training and promotion opportunities available Overtime and Holiday paid at time-and-a-half Perks: Great associate discount for hotel stays all over the world 401K, paid vacation, health insurance available after one year

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage the front desk during the overnight shift, including handling guest check-ins and check-outs Answer phone calls and respond to online inquiries in a timely and professional manner Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports Monitor and maintain inventory of supplies and equipment Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a night auditor or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Excellent attention to detail and problem-solving skills Flexibility to work overnight shifts, including weekends and holidays Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

• Closing and balancing all room accounts. • Counting and balancing cash and credit card receipts. • Balancing direct bill accounts. • Verifying and balancing vouchers. • Running a trial balance report. • Investigating or analyzing out-of-balance situations. • Making adjustments or corrections to accounts as needed. • Printing and distributing various computer audit reports. • Completing required revenue and expense reports. • Preparing guest folios for Express Check-out. • All guest service representative responsibilities. *Additional tasks as assigned

Holiday Inn Express Charlotte Airport | 108 Airport Commons Dr. Charlotte, NC 28208 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels , we are seeking a Night Auditor to manage front desk operations, financial transactions, and overnight guest services. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! Why Join Maya Hotels? Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at ******************* What We Offer: Medical, Dental and Vision Insurance. 100% Employer Paid Life Insurance. Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. Retirement Savings: 401K with Employer Contribution. Employee Perks: Employee Referral Program, hotel discounts, and more! Work-Life Balance: Paid Time Off (PTO). Competitive salary and performance-based bonuses. Career growth opportunities within the Maya Hotels family. A supportive and friendly work environment. The chance to work with ten well-respected hotel brands. : Essential Duties and Responsibilities: Front Desk Operations: Perform guest check-in and check-out processes efficiently and accurately. Provide excellent customer service, addressing guest inquiries, requests, and concerns. Manage reservations and ensure all guest information is accurate in the system. Assist with guest needs, including wake-up calls, room changes, and additional amenities. Handle guest issues professionally and work to resolve them promptly. Night Audit Functions: Conduct a detailed audit of financial transactions, including guest folios, cash handling, and credit card charges. Reconcile daily revenue, verify postings, and resolve discrepancies. Prepare and distribute reports such as the Night Audit Report, Revenue Report, and Occupancy Report for hotel management. Close the day's financial activities and generate the Daily Flash Report. Ensure compliance with hotel policies and procedures across all operating departments. Accounting and Financial Controls: Maintain financial records, including guest ledgers, accounts receivable, and accounts payable. Process and review invoices for accuracy before forwarding them to accounting. Assist with month-end financial reporting and statements. Monitor and control cash handling procedures, ensuring secure storage of funds. Follow all hotel accounting and financial policies, procedures, and controls. Night Safety and Security: Maintain a secure environment for guests and employees throughout the night. Monitor hotel access and ensure the safety of property and guests. Respond to emergencies such as fire alarms, medical situations, or security concerns in accordance with hotel protocols. Responsible Business Practices: Adhere to Maya Hotels' policies, procedures, and Code of Ethics. Maintain a clean and professional personal appearance, following Maya Hotels Grooming Policy-a smile is considered part of the uniform. Promote a safe working environment, practice proper cash handling, and comply with safety regulations. Participate in hotel sustainability initiatives, including recycling efforts and reducing energy consumption. Education, Skills and Abilities: Education: High school diploma or equivalent; additional education in accounting or hospitality is preferred. Experience: Previous experience in front office operations or night audit roles is desirable. Communication Skills: Excellent communication and customer service skills to interact with guests and colleagues effectively. Problem-Solving & Conflict Resolution: Ability to think quickly and resolve guest issues efficiently. Attention to Detail & Multitasking: Ability to work accurately and efficiently in a fast-paced environment. Technical Skills: Proficiency in computer systems, hotel property management software, and basic accounting principles. Cash Handling Experience: Familiarity with handling payments, processing transactions, and balancing a cash drawer. Flexibility: Ability to work various shifts, including evenings, weekends, and holidays. Physical Requirements: Ability to stand for extended periods of time. Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage. Ability lifting items up to 25lbs as needed. Ready to Join the Team? Apply today, we look forward to welcoming you to the Maya Hotels Family! This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Job DescriptionBenefits: Employee discounts Sleep Inn is seeking a dedicated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and play a crucial role in providing an exceptional experience. Key Responsibilities: Greet and assist guests in a friendly and professional manner Check-in and check-out guests efficiently Handle reservations and inquiries via phone, email, or in-person Process payments and maintain accurate records Provide information about hotel facilities and services Address guest concerns and resolve issues promptly Collaborate with other team members to ensure smooth operations Qualifications: Previous experience in front desk or customer service roles Familiarity with Choice Hotels systems is a plus Strong communication and interpersonal skills Ability to handle multiple tasks and prioritize effectively Attention to detail and excellent organizational skills Flexibility to work part-time hours, including 2nd and 3rd shifts

Job Overview: The Front Desk Phone Dispatcher is a vital member of the ABF Healthcare Services, Inc. team, responsible for managing incoming calls and providing exceptional customer service to our patients. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: Answer and manage a high volume of incoming calls promptly and courteously. Provide accurate information about services to patients. Direct calls to appropriate departments and staff members. Handle patient inquiries, concerns, and complaints professionally. Maintain patient information from calls that come in and ensure confidentiality in accordance with HIPAA regulations. Assist with administrative tasks such as filing, data entry, and document preparation. Coordinate with healthcare providers and other staff to ensure smooth operations. Perform other duties as assigned by the supervisor. Qualifications: High school diploma or equivalent; additional certification in office administration or related field is a plus. Previous experience in a healthcare setting, preferably in a front desk or dispatcher role. Excellent verbal and written communication skills. Proficient in using phone systems and office software (e.g., Microsoft Office, Electronic Health Records systems). Strong organizational and multitasking abilities. Ability to remain calm and professional under pressure. Knowledge of medical terminology and healthcare practices is an advantage. Friendly and compassionate demeanor with a commitment to patient care. Working Conditions: Full-time position with regular office hours Fast-paced office environment with frequent interruptions. Requires sitting for extended periods and the use of office equipment.

Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC , opening December 2025! We're creating a friendly, flexible place for extended‑stay guests-and for teammates who love service, teamwork, and growth. If you're dependable, guest‑focused, and excited to help shape a hotel from day one, we'd love to meet you. Role: Night Auditor Department - Front Office Reports to - Guest Services Manager / General Manager What's the job? As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports. Your day-to-day Guest Service Perform all regular Front Office duties Serve and build relationships with guests - ask for their feedback and show them hospitality. Set the hotel up for success by anticipating the coming day's guest and operational needs. Compile and enter data from Front Office Room Inspection forms. Ensure the proper appearance of the lobby and all public areas, including the breakfast area. Perform pre-Breakfast duties and responsibilities. Perform other duties as assigned. May also serve as manager on duty or breakfast host. Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations Prepare guest bills for next-day checkouts and process reservation cards Facilitate the deposit of guests' valuables in hotel safe Accounting / Profit Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office. Prepare and transmit payroll information and statistics. Prepare and distribute the Daily Flash Report. Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with the Opal standards Operations Analysis & Reporting: Accounts Payable; Invoice Entry Accounts Receivable and direct billing End of day statistics Labor Management entry Daily Flash Report Competition Research Market Research for lead generation Operations statistics report - labor cost/room, etc Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Audit and balance reports from the day shifts Run EOD computer functions so they are complete by the end of the shift Balance cash drawers and record receipts Requirements High school diploma or higher-level education 2 years Hotel front office experience with 1-year experience as Night Auditor preferred Must be willing to work up to 40+ hours per week with flexibility Must work the Night shift Must speak fluent English (other languages preferred) Specific Responsibilities Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations. Be proficient on the use of the property management system and be able to train front desk personnel on the system. Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively. Understand the Chart of Accounts. Process reservations by telephone, fax, email, central reservation systems referrals, mail. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no-shows. Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates. Record and approve daily activity reports and labor management statistics. Optimum Attributes Effective communication skills Problem-solving skills Literate and tech-savvy Team player Flexibility - night, weekend and holiday shifts are all part of the job Experience required may vary based on size and complexity of operation Well-groomed and professional appearance Performance Standards Performance shall be measured by the following: GSS Scores Accuracy of reporting daily revenue statistics The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Equal Opportunity Employer

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Benefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment Ongoing training Employee Discount Job Summary We are seeking a friendly and hard-working Cashier to join our team! As a Cashier, you will ring up sales, take payments, and issue receipts. You will provide excellent customer service by ensuring all transactions run smoothly. The ideal candidate will have previous experience in customer service and knowledge of cash register operation. Responsibilities Greet each customer with a smile and actively assist while they are shopping Work the register to ring up sales and complete transactions Collect payments by cash and credit card Issue receipts and refunds to customers Participate in product promotion events and initiatives to drive sales Maintain a solid knowledge of product inventory to assist customers with their selections Qualifications High School Diploma or equivalent Ability to read, count, write, and communicate clearly and effectively Understanding of sales techniques and best practices in customer service Willingness to work well in a team environment Ability to quickly and accurately work a register Willingness to work a flexible schedule

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role. Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee. We offer many great benefits that include annual increases, paid time off, hotel discount, medical, dental, and life insurance. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

The Sanderling Resort is hiring a part-time Night Auditor with availability to work overnight shifts. The Night Auditor is responsible for performing close-of-day reports, and audits for the hotel Front Office. This position will account for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts and running and distributing daily reports. The Night Auditor will also function as the primary contact for guests upon arrival and departure between the hours of 10 PM and 7 AM, by greeting guests at the Front Desk and processing check-in and check-out transactions. Starting Pay: $18 / Hour Responsibilities: * Follow all specified procedures to audit the shift closing of all Front Office staff. * Produce accurate and timely reports and correctly handle all cash transactions. * Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detailed transactions and final reports walked to accounting. * Reconcile cashier's reports with the restaurant system each night, researching and posting any unresolved tickets from the day shift. * Balance and audit for accuracy, including room revenue, food and beverage revenue, cashier's reports, guest and house accounts and assisting in the preparation of all reports. * Complete and transmit daily Management and Accounting reports and supporting documents. * Perform all other Front Desk duties, which may include assisting in booking room reservations, answering hotel phone calls, wake up calls, and providing guest's messages. Position Requirements: * Must have at least one (1) or more years of related work experience. Previous experience in a Night Audit role is preferred. * Experience in property management software. * Microsoft Office proficiency. * Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. * Demonstrated ability to work cohesively with a team, as well as independently. * Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. * Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.

Job Details Four Points By Sheraton Asheville Downtown - Asheville, NC Full-Time/Part-Time Customer ServiceDescription The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards. Responsibilities and Duties Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions. Keeps current on hotel accommodations, services and local attractions. Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. Works with other departments as appropriate to arrange for services requested by the guest. Stays current with developments in the hotel by reviewing and updating the communication log. Prepares end of shift summaries and communications for management and other shifts. Makes reservations in accordance with hotel's yield management practices. Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards. May be responsible for answering and fielding all calls to the hotel, both internal and external. Identifies and records special billing instructions and notifies Accounting. Obtains appropriate approvals and signatures for guest transactions. Follows hotel policy on cash banks. Maintains confidentiality of guest information. Responsible for night audit process and all required reporting. Qualifications Hotel Front Desk experience a plus. Ability to work evenings, holidays and weekends. Excellent communication skills: Ability to communicate effectively with guests and associates. Computer literate High School graduate or GED equivalent

As a Front Desk Agent at SpringHill Suites by Marriott, you will be the face of our hotel, providing exceptional customer service to ensure a memorable experience for all guests. You will handle various front desk operations, including check-in/check-out procedures, reservation management, and guest inquiries, all while maintaining a professional and welcoming demeanor. Key Responsibilities: Guest Service: Greet and welcome guests with a friendly and professional attitude. Address and resolve guest concerns or requests promptly and efficiently. Check-In/Check-Out: Manage the check-in and check-out processes, ensuring accuracy in guest information and payment details. Reservations: Handle reservations, cancellations, and modifications. Provide information about room rates, availability, and hotel amenities. Communication: Communicate effectively with guests, housekeeping, and other hotel departments to ensure guest needs are met and issues are resolved. Billing: Process payments, issue receipts, and manage guest accounts with accuracy. Information: Provide guests with information about local attractions, dining options, and other services. Assist with booking transportation or making reservations as needed. Security: Ensure the safety and security of guests and hotel property by following established procedures and reporting any suspicious activities. Administrative Duties: Maintain up-to-date knowledge of hotel policies, procedures, and special promotions. Perform general office tasks, such as answering phones, managing email inquiries, and handling correspondence. Qualifications: Experience: Previous experience in a customer service or hospitality role is preferred but not required. Skills: Excellent communication and interpersonal skills. Proficiency in basic computer applications and hotel management software is a plus. Attributes: Positive attitude, strong work ethic, and the ability to handle stressful situations calmly and professionally. Education: High school diploma or equivalent required. Additional education or certifications in hospitality or related fields are a plus. Physical Requirements: Ability to stand and walk for extended periods. Must be able to lift and carry items up to [25] pounds as needed. Work Schedule: Availability to work flexible hours, including weekends and holidays, is required. Benefits: Competitive hourly wage. Opportunities for career growth and development. Employee discounts on hotel stays and dining. Health, dental, and vision insurance (for full-time employees).