Night auditor jobs in Gainesville, FL - 1,459 jobs

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Job Description from 11pm-7am Are you a night owl who enjoys creating a welcoming environment and keeping things running smoothly behind the scenes? Join our team as a Night Auditor, where you'll play a key role in ensuring exceptional guest experiences and the accuracy of our daily financial operations. What You'll Do As the Night Auditor, you'll be the friendly face that greets guests during the overnight hours and the detail-oriented professional who ensures our records are accurate. Your responsibilities will include: Welcoming and assisting guests with check-ins, check-outs, and general inquiries. Handling guest issues promptly and courteously. Answering and directing phone calls to the right departments. Performing nightly audit functions such as reconciling transactions, maintaining key logs, filing registration cards, and preparing audit reports. Supporting special projects and maintaining resort safety standards. What We're Looking For We're seeking someone who is both guest-focused and detail-driven. The ideal candidate has: Previous hotel or resort front desk and customer service experience. Strong communication and multitasking skills in a fast-paced environment. Proficiency with basic computer systems (word processing, internet-based software). A high school diploma or GED, plus 1-3 months of related experience/training (or an equivalent combination). Flexibility to work overnight, 3rd shift, including weekends and holidays. Why You'll Love It Here Be part of a team that values professionalism, hospitality, and teamwork. Build valuable skills in guest services, financial reporting, and resort operations. Enjoy a supportive environment where your role makes a direct impact on guest satisfaction and resort success. If you're ready to bring your hospitality skills to the overnight shift and thrive in a role that balances guest service with attention to detail, we'd love to hear from you! Apply today to join our team as a Night Auditor.

Guest Experience Overnight Host Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Guest Experience Overnight Host is all about! Here's the quick lowdown on what you'll do day-to-day: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions Runs and reviews daily reports/logs Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made Handle all guest complaints and inquiries in a courteous and efficient manner Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): Minimum 1-year relevant experience at a comparable quality property Able to work weekends and holidays Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. The Cherries on Top (Nice-to-Haves): Used HMS, HotSOS, REX systems in the past Knowledge of the local area, roadways, and services Speaks more than one language We've kept it short and sweet - just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. Adaptable Thinkers : You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts : You value open communication and aren't afraid to give or receive feedback to help us all grow together. Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: Dine at our team Canteen and save on meals! Enjoy COMPLIMENTARY room nights at all of our hotels b'cause, who doesn't love to travel? Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups. Enjoy discounts at our restaurants and bars. Speak up & put your own ideas into actions. Think differently! Discounted transportation passes and parking nearby. Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Guest Experience Overnight Host Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Guest Experience Overnight Host is all about! Here's the quick lowdown on what you'll do day-to-day: Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions Runs and reviews daily reports/logs Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made Handle all guest complaints and inquiries in a courteous and efficient manner Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): Minimum 1-year relevant experience at a comparable quality property Able to work weekends and holidays Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. The Cherries on Top (Nice-to-Haves): Used HMS, HotSOS, REX systems in the past Knowledge of the local area, roadways, and services Speaks more than one language We've kept it short and sweet - just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. Adaptable Thinkers : You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts : You value open communication and aren't afraid to give or receive feedback to help us all grow together. Passionate Pioneers : You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: Dine at our team Canteen and save on meals! Enjoy COMPLIMENTARY room nights at all of our hotels b'cause, who doesn't love to travel? Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups. Enjoy discounts at our restaurants and bars. Speak up & put your own ideas into actions. Think differently! Discounted transportation passes and parking nearby. Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job Title: Night Auditor Department: Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties. RESPONSIBILITIES: Understand and operate all functions of front desk activities. Complete postings of all charges to guest folios. Reconcile revenues with PMS revenue reports. Generate and prepare the manager's daily report for the Management Review. Process guest check-ins: confirm reservations, assign rooms, and issue room keys. Process hotel room postings invoices, transactions, room charges, refunds, etc. Maintain all records of room allowances and credits. Process all check-outs and resolve disputed charges. Answer all telephone calls promptly and courteously. Follow established key control and guest security requirements. Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department. Coordinate guests' requests with other hotel departments. Work on special projects as assigned. Provide information regarding availability and rates for members and guests. Monitor room status information. Know room locations, types of rooms available, and room rates. Report unusual occurrences or requests to Security and Management. Familiar with all safety and emergency procedures and accident prevention policies. Maintain the cleanliness and neatness of the front desk and lobby areas. Perform other appropriate tasks assigned by the Overnight Manager. Process EOD turnover in the PMS system. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. Be able to reconcile the following: Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP Valet nightly sales reports Reconcile revenues with PMS revenue reports ( including open folios and house accounts) Completion of Check Out with Balances Folios to ensure that all balances are at Zero. Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date. Attend all hotel-required meetings and trainings. Perform other duties as requested by management. QUALIFICATIONS: Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry. Experience with accounting and facilities management software. Proficiency in Microsoft Office. Advanced math and bookkeeping skills Excellent verbal communication and customer service skills. Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to stand for up to (8) hours without assistance. Always maintain a warm and friendly demeanor. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel-related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. EDUCATION: High School degree, GED or Equivalent. Bachelor s degree in hospitality and tourism (preferred) LANGUAGE SKILLS: Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners. Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Standing for prolonged periods. Able to lift/carry up to 50 pounds, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The position is an at-will position and subject to termination with or without cause or notice.

By the Sea Resorts is seeking experienced Night Auditors for our portfolio of hotels in Panama City Beach, Florida. The Night Auditor is responsible for balancing the hotel's accounts and preparing financial reports for the following day. They must be able to work independently and follow strict procedures. They must also be able to work quickly and efficiently under pressure. Pay: $16 per hour Benefits 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Responsibilities Balance the hotel's accounts for the day Prepare financial reports for the following day Audit room rates, taxes, and other charges Reconcile cash and credit card transactions Post all transactions to the hotel's accounting system Prepare night audit reports for management Resolve any discrepancies in the accounts Assist front desk staff with check-in and check-out procedures as needed Qualifications High school diploma or equivalent 1+ years of experience in a hotel night audit role Strong accounting and financial analysis skills Ability to work independently and follow strict procedures Ability to work quickly and efficiently under pressure Excellent attention to detail By The Sea Resorts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Night Auditor is responsible for balancing the hotel's accounts and preparing financial reports for the following day. They must be able to work independently and follow strict procedures. They must also be able to work quickly and efficiently under pressure. Pay: $15 - $16 per hour Benefits 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Responsibilities Balance the hotel's accounts for the day Prepare financial reports for the following day Audit room rates, taxes, and other charges Reconcile cash and credit card transactions Post all transactions to the hotel's accounting system Prepare night audit reports for management Resolve any discrepancies in the accounts Assist front desk staff with check-in and check-out procedures as needed Qualifications High school diploma or equivalent 1+ years of experience in a hotel night audit role Strong accounting and financial analysis skills Ability to work independently and follow strict procedures Ability to work quickly and efficiently under pressure Excellent attention to detail By The Sea Resorts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description We are looking to add a Night Auditor to our team. This position is for someone who thrives while others sleep, is comfortable owning guest opportunities and enjoys working when it's quiet. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Free Associate Parking Free Meal for every shift worked Employer Provided Uniforms 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Posts room charges and taxes to guest accounts Processes guest charges voucher and credit card vouchers Post charges to the guest accounts that have not been posted or were incurred on the night audit shift Transfer charges and deposits to master accounts Checks to see that all charges are assigned to the appropriate departments To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing Prints up and files reservations for the next business day Verifies all account postings and balances Verifies that room rates are correct and posts those rates to guest accounts Monitors the current status of coupon, discount, and other promotional programs Is able to function as a front desk agent especially in terms of check-in and check-out procedures Prepares a summary of cash, check, and credit card activities Summarizes results of operations for management Check figures, postings, and documents for accuracy Record, store, access, and/or analyze computerized financial information Prepare of End of day procedure Follow the End of Day / Night Audit Checklist (Must Read !) Balance the day's charges, making corrections as necessary Performs wake-up calls Run end of day process in property management software (PMS) Respond to guest needs, special requests and complaints and alert the appropriate manager as needed Qualifications: Understand principles of auditing, balancing, and closing out accounts Knows how to operate PMS, PC's, and other front office equipments Must have complete knowledge of emergency procedures High school diploma or GED Previous experience is a plus The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Description About Us: Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality . We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in. About the Role: Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments. About You: Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. What You Gain: You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

JOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. ESSENTIAL JOB FUNCTIONS: 1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. 2. Run audit reports/journals from the front office system, Point of Service and the computer. 3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. 4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. 5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. 6. Comply with attendance rules and be available to work on a regular basis. 7. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Night Auditor SpringHill Suites & TownePlace Suites at FLAMINGO CROSSINGS Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. Greets and registers guests, providing prompt and courteous service. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Benefits of Being Part of OUR Family: * Medical, Dental and Vision coverage * Life Insurance * Paid personal time off * Leadership and Management Training Programs * 401K Retirement Plan * A PATH for your future! * Discounted room rates * A FUN PLACE TO WORK * Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs. EXAMPLE OF ESSENTIAL FUNCTIONS Average Percent of Time 35% Post and balance all hotel work for each day. 30% Prepare restaurant audits to breakdown and balance restaurant figures. 15% Handle all computer end of day issues and problems that might occur throughout shift. Reconcile credit card system to daily transaction list from rooms. 15% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room, and arranges for associates to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. •Perform other duties and responsibilities as requested by the Supervisor/Manager. NOTICE: The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities. JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

About PM Hotel Group PM Hotel Group is an award-winning, independent hospitality management company recognized for its innovative commercial strategies, high-performing culture, and purpose-driven approach to hospitality. With a diverse portfolio of branded and independent hotels across the United States, PM Hotel Group is dedicated to delivering exceptional results for owners, associates, and guests through strategic leadership, collaboration, and operational excellence. About Tideline Palm Beach Ocean Resort & Spa The newest addition to the PM Hotel Group family, Tideline Palm Beach Ocean Resort & Spa is a luxury beachfront retreat located on the exclusive shores of Palm Beach, Florida. Known for its serene atmosphere, sophisticated design, and ocean-inspired wellness experiences, Tideline offers guests a tranquil escape that blends modern elegance with coastal charm. What You'll Do: Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. Some of your nightly duties include: · Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. · Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. · Answer guests' questions about the hotel services and amenities. Where You've Been: We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Accurately balances all hotel income and expenses for 24 hour hotel operating period Typical Work Conditions: Front desk and office Equipment Used: Computer, printer, key machine, luggage cart, telephone, fax, copier, scanner Qualifications: · High school diploma or equivalent · 4 years minimum experience in hotel audit · Fluent English, read and write necessary · Must have sound judgement and discretional skills and be able to work with little or no supervision · Must be flexible in hours and days worked · Must display very good organization and time management skills · Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities · Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel · Must be able to operate basic office machines, i.e., copier, fax, printer, etc. Essential Tasks: · Balance all room revenue, F&B revenues and room expenses · Balance all room and tax charges · Performs all GSA functions as required · May perform duties associated with Night Manager responsibilities · Posting charges to guest accounts · Processing payments from guests · Selling and upselling rooms to “walk-in” customers · Maintaining daily logs · Balancing shift work and cash drawers · Listening for or anticipating and responding to guest complaints. · Use established greeting when answering the phone or meeting guests in person · Promote, answer questions about, and enroll in Hilton's Honors program

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

We looking for a motivated team member who has a passion for service and a desire to provide legendary service. The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during the day. Duties (will include but not limited to): Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the Resort against liability and fraud. Audit, balance, post and produce reports for all revenue making departments. Identify the causes of out-of-balance situations in a timely manner and rectify them. Be able to interact with guests': check-in, check-out, solve issues/complaints. Answer guests' questions regarding hotel services and amenities. Qualifications: Must be able to work weekends and holidays. Prior cash handling experience necessary. High School graduate or G.E.D. equivalent is required. An Accounting background is preferred Ability to communicate effectively with the Guests and Team Members. Read, write and speak English fluently. Strong computer and telephone skills. Must be able to work weekends and holidays.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job Description Why Hilton Sandestin Beach? At Hilton Sandestin Beach, we believe that exceptional service begins with an exceptional team. To deliver the best experiences for our guests, we seek out talented individuals who share our passion and vision. Our team members are the driving force behind everything we do, and their dedication is what allows us to create memorable moments for every guest. By joining Hilton Sandestin Beach, you become part of a community of leaders focused on your personal growth and long-term success. What We Offer: 401(k) 401(k) matching Dental insurance Employee discount Free daily meal service (lunch or dinner) Health insurance Paid time off Vision insurance About the Role: Balance room, restaurant and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Essential Functions: Complete daily Outlet Revenue Distribution data by auditing Micros tickets to break down revenue, covers, tips paid out and settlements by type. Transmit credit card payments to LTM and Elavon. Included in distribution are Food and Beverage, Spa, and Web Gift Cards. Input into the PC revenue/expenses/ allowances to generate the daily reports. Balance all revenue and settlement accounts nightly, maintain files and reset the system for the next day operations. Balance credit card payments to system. Perform other duties and responsibilities asked by the Director of Accounting, Controller, and Night Audit Manager based upon department needs. Check guest in/out of the hotel. Answer phones and handle guest complaints and requests. Run audit reports from the OnQ system and Micros. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, at the discretion of the manager based on the particular requirements of the hotel. Ensure all reports and back-up vouchers are complete and filed properly. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper department. Review and correct discrepancies in OnQ. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations. Job Knowledge, Skills, and Abilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc. Basic mathematical skills and ability to operate a 10-key by touch. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills. Ability to access and accurately input information using a moderately complex computer. Qualifications: Education: Any combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required. Experience: One-year experience in a similar size operation required. Hotel experience preferred. Licenses and Certificates: None required. More about the Company: Due to the seasonal and business nature of the hospitality industry, employees may be required to work varying schedules and hours to reflect the staffing needs of the hotel. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstance changes in the hotel (i.e.: emergencies, changes in personnel, workload, rush jobs, or technological developments.) We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room. JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures. REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager. KEY- RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff. External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. QUALIFICATIONS: Essential: 1) High school graduate. 2) Ability to compute accurate mathematical calculations. 3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. 4) Ability to provide legible communication and directions. Desirable: 1) Some college or training in hospitality industry. 2) Previous experience as a Front Office Receptionist. 3) Previous cashiering experience. 4) Knowledge of computers. 5) Fluency in a foreign language, preferably Spanish, French or Japanese. 6) Previous auditing or statistician experience. SKILLS: Essential: 1) Ability to input and access data in computer. 2) Ability to understand guest inquiries and provide responses. 3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 4) Ability to focus on guests' needs, remaining calm and courteous. 5) Ability to think clearly, quickly and make concise decisions. 6) Ability to prioritize, organize and follow up. 7) Ability to work well under pressure of any arrivals/departures within any given period of time. 8) Ability to focus attention on details. 9) Ability to maintain confidentiality of all guests and hotel information. 10) Ability to ensure security of guest room access. 11) Ability to remain stationary at assigned post for extended periods of time. 12) Ability to work cohesively with other departments and co-workers as part of a team. Desirable: 1) Previous guest relations training. ESSENTIAL JOB FUNCTIONS: 1) Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities. 2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 4) Meet with supervisor to review daily assignments and priorities. 5) Meet with departing Front Office Receptionist(s) to review business status and follow up items. 6) Access all functions of the computer system according to established procedures and standards. 7) Set up workstation with necessary supplies; maintain cleanliness throughout shift. 8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available. 9) Promote positive guest relations to all individuals approaching the Front Desk. 10) Accommodate all requests for information in a congenial manner. 11) Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information. b) For guests without a reservation, sell a room type agreed upon. c) Register guest in computer and make appropriate notes on the registration card. d) Verify registration card information with guest. e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. f) Assign guest room. g) Advise guest of any messages, mail, faxes, etc. received for them. h) Inform guest of room safe and mini-bar key and room key procedures. i) Issue parking passes/validate valet parking tickets and enter information in computer. j) Communicate services and amenities included in packages to guests on packages. k) Obtain proper identification for tax-exempt guests and attach form to registration card. l) Obtain guest signature for designated paperwork. m) Obtain Bell Person to escort guests and transport their luggage to the room. 12) Maintain guest history files on all guests. 13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 14) Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps. 15) File registration cards and vouchers in bucket by room number. 16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. 17) Accommodate room changes expediently. 18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. 19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. 20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. 21) Accept and record wake-up call requests; delivery to PBX. 22) Issue safe deposit boxes to guests and ensure security of keys. 23) Distribute all guest and department mail. 24) Monitor, send and distribute guest faxes. 25) Document and confirm reservations and cancellations. 26) Block rooms in the computer and follow through on designated requirements. 27) Pre-register designated guests and prepare key packets. 28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery. 29) Generate, print and distribute daily and weekly reports. 30) Resolve discrepancies on the room status report with Housekeeping. 31) Match the bucket check to in-house guest ledger report; report discrepancies to manager. 32) Process all checkouts according to established hotel requirements. a) Resolve any late charges. b) Present folio to guest and resolve any disputed charges. c) Settle guest accounts following Accounting procedures. d) Retrieve guest room key from guest. e) Request guest comments on their stay. 33) Process express checkouts throughout the shift. 34) Handle requests for late checkouts according to established hotel procedures. 35) Conduct group check-ins/outs according to established hotel procedures. 36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. 37) Adhere to all cashiering procedures: a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. b. Make change for guest. c. Cash guests' personal checks/travelers checks. d. Post charges. e. Settle room accounts. f. Run closing reports. g. Count bank at end of shift. h. Complete designated cashier reports. i. Balance receipts. j. Drop receipts. k. Secure bank. 41) Legibly document pertinent information in the logbook. 42) Run audit reports. 43) Compile Flash report, Revenue and Spread Sheets. 44) Perform computer maintenance procedures for Encore and Micros systems. 45) Successfully complete the training/certification process for this position. SECONDARY JOB FUNCTIONS: 1) Assist PBX with switchboard duties. 2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such. 3) Provide Concierge service when no Concierge is available. 4) Assist in other Front Office areas as assigned. 5) Provide guest room tours. 6) Legibly document maintenance needs on work orders and submit to Engineering. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.