Night auditor jobs in Gulfport, MS - 22 jobs

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. ___________________________________________ View all jobs at this company

Description: The Night Auditor is responsible for overseeing the front desk operations during overnight shifts. This role involves auditing the day's transactions, ensuring all financial records are accurate, handling guest check-ins and check-outs, and addressing any guest concerns or requests. The Night Auditor ensures that the hotel runs smoothly during the night shift and prepares the property for the following day. Key Responsibilities: Night Audit and Financial Reconciliation: • Review and reconcile daily transactions, including guest charges, payments, and adjustments. • Ensure that all charges are posted correctly to guest accounts, including room charges, taxes, and additional services. • Verify and balance the cash drawer and prepare daily financial reports, including revenue and occupancy statistics. • Process and complete the night audit in the property management system (PMS), ensuring accuracy and proper documentation. • Identify and correct any discrepancies in guest accounts or financial records. • Ensure all transactions are properly closed out at the end of the shift, maintaining accuracy and compliance with hotel policies. Guest Check-in and Check-out: • Greet guests arriving during the night shift, providing a warm and professional check-in experience. • Handle late check-ins and check-outs, ensuring guest information is entered correctly into the PMS. • Provide guests with information regarding hotel amenities, services, and emergency procedures. • Address any guest requests or concerns promptly and professionally during the night shift. • Ensure guests are provided with accurate folios (itemized statements) at check-out. Guest Service and Communication: • Respond to guest inquiries and concerns in a professional and friendly manner. • Handle phone calls and walk-in guests, providing information and assistance as needed. • Resolve any issues or complaints that arise during the night shift, ensuring guest satisfaction. • Communicate important information to other departments (e.g., housekeeping, maintenance) regarding guest needs or requests. Security and Safety: • Monitor the hotel's security system to ensure the safety and security of guests and the property during overnight hours. • Perform regular walk-throughs of hotel facilities to check for any safety hazards or maintenance issues. • Follow emergency procedures in the event of a crisis, such as fire alarms, medical emergencies, or guest disturbances. • Ensure the front desk area is secure, and properly manage keys and guest information. Administrative and Reporting Duties: • Prepare and distribute reports for management, including revenue reports, guest check-in/check-out statistics, and any issues or incidents that occurred during the night shift. • Maintain accurate guest records and ensure that any special requests or comments are documented properly. • Review the hotel's occupancy for the following day and assist with reservations, cancellations, and updates. • Prepare the hotel for the morning shift, ensuring that all areas are ready for the next day's operations. Additional Duties: • Assist with light housekeeping duties, such as stocking the front desk or ensuring the lobby is clean and organized. • Support the night team with any other tasks as needed, such as assisting in guest services or handling administrative tasks. • Participate in the training and development of other night staff or front desk personnel, as needed Requirements: Qualifications: Education: High school diploma or equivalent (required). Associate's or Bachelor's degree in Hospitality, Business, or a related field (preferred). Experience: Previous experience in a hotel front desk or guest services role (required). Experience with property management systems (PMS) and basic financial reconciliation (preferred). Experience with cash handling, auditing, and report preparation. Skills: Strong attention to detail, especially when reviewing financial records and guest accounts. Excellent communication and customer service skills to handle guest interactions, especially during overnight hours. Ability to work independently and handle multiple tasks efficiently. Proficient in basic math and accounting procedures. Ability to resolve issues and make decisions independently during overnight shifts. Strong organizational skills and ability to prioritize tasks. Physical Requirements: Ability to stand or sit for extended periods during the night shift. Ability to lift and carry up to 25 pounds (e.g., supplies, guest luggage, etc.). Ability to work overnight shifts, including weekends and holidays. Work Environment: Shifts are overnight, with hours often running from late evening to early morning. The position may involve working alone during overnight hours or with minimal supervision. Compensation: Competitive hourly wage, with potential for shift differentials for overnight hours. Possible benefits package, including health insurance, paid time off, and other employee perks. The Night Auditor plays an essential role in ensuring the financial integrity of the hotel and delivering outstanding customer service during overnight hours. Successful candidates should have strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks in a quiet yet critical time for hotel operations. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Front Desk Clerk JOB CODE #: 310167 REPORTS TO: Hotel Manager on Duty Must be able to obtain a Mississippi Gaming License . Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner. RESPONSIBILITIES Responsible for performing all job duties of a guest service representative and a hotel supervisor Responsible for evaluating all guest service representatives for 90 day and annual evaluations Responsible for conducting quarterly meetings with the crew Responsible for handling any guest or crewmember complaints/issues Responsible for reconciling third party bookings at the end of each month Responsible for tracking call log data Responsible for tracking weekly productivity Responsible for interviewing and hiring new clerks Responsible for training all new hires and creating training booklets Responsible for department orientation with new hires Responsible for reviewing the schedule Responsible for assisting front desk when needed Responsible for assisting marketing with upgrades and room blocks Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards Responsible for any other duties as assigned by the supervisor CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED. EDUCATION OR SKILLS REQUIRED: High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel. PHYSICAL ACTIVITIES: The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.

The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Biloxi, Mississippi The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join our team as a Guest Services Representative, where you'll be at the heart of creating unforgettable guest experiences. In this role, you'll assist guests over the phone with service requests, coordinate with various departments, and ensure every need is handled with care and efficiency. You'll be the friendly voice and problem-solver that helps turn moments into lasting memories. If you're passionate about delivering exceptional service, enjoy being part of a collaborative team, and love going above and beyond to WOW guests we'd love for you to apply and be part of our dedicated team! THE STARTING RATE: $16.40 THE DAY-TO-DAY: * Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra‐department interactions in a fast‐paced environment. * Provide dispatch services for guest requests related to luggage assistance, room service orders, housekeeping amenities, wake‐up calls, check-outs, early arrivals and late departures, messages, paging, long-distance assistance, and other special services requested by guests or administrative personnel. * Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service. * Inform guests of property functions and facilities upon request. * Dispatch bell and limo runs in accordance with front service department policies and procedures. * Ensure that customer requests are met and confirmed within the guidelines established by management. THE IDEAL CANDIDATE: * Must be 18 years old or older. * Must have a High School Diploma, GED, or equivalent. * 1+ year of prior relevant experience, high-volume call center or customer service experience, or an equivalent combination of education, training, and experience. * Effectively communicate in English, both in written and oral forms. THE PERKS & BENEFITS: * Free meals in our employee dining room. * Wellness incentive programs to help you stay healthy physically and mentally. * Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. * Health & Income Protection benefits (for eligible employees). * Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. VIEW JOB DESCRIPTION: **************************************************************************** Are you ready to JOIN THE SHOW? Apply today!

Part-time Description The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Job DescriptionDescription: The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Qualifications: Education: • High school diploma or equivalent (required). • Associate's degree in Hospitality, Business, or related field (preferred). Experience: • Previous experience in a customer service or hospitality role (preferred). • Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). • Familiarity with handling cash, credit cards, and processing payments. Skills: • Excellent communication and interpersonal skills to engage with guests and coworkers. • Strong organizational skills with attention to detail and the ability to multitask. • Ability to work in a fast-paced, customer-facing environment. • Problem-solving skills to address guest concerns and resolve issues efficiently. • Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: • Ability to stand for extended periods and move around the front desk area. • Ability to lift and carry small packages or luggage up to 25 pounds. • Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: • Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. • Shifts may include evenings, weekends, and holidays. • The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: • Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. Requirements:

Overview Check guests in and out of hotel as needed in an efficient manner with needs of the guests servicing the primary consideration. Responsibilities Responsible for registering all guests in and out of the hotel. Ensuring that all proper credit and pertinent information is obtained. Responsible for issuing safety deposit boxes. Prepare daily cash reports, balancing payments and disbursements. Assists reservations by accepting and confirming reservations. Performs duties as cashier, petty cash, and other cash transactions according to front office procedures. Responsible for operating bank. Assure the safety and security of guests and team members. Other duties as assigned. Qualifications A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $13.00 - USD $13.00 /Hr. Tipped Position This position does not earn tips A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities! Job Responsibilities Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to the Regional Operations Manager in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and in a neat manner Handle administrative duties as assigned Take responsibility for insuring that property is always clean and free of any trash and debris Skills/Experience Previous hospitality experience preferred but not required Any combination of education and experience equivalent to high school diploma Any other combination of education, training or experience that provides the required knowledge, skills and abilities Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Ability to read, speak, write in an efficient manner in order to interact with guests and staff Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.) Ability to compose and express thoughts in a clear and concise way to ensure effective communication Ability and flexibility to work long hours on a regular basis and as business conditions demand Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Mental and Physical Demands Indoor work with hard and carpeted surfaces Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Exposure to extreme weather conditions, cold and heat Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time) Use of computer terminal, which requires extensive eye contact with a video display terminal Travel Demands Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance. Perks & Benefits Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for Full-time Employees 401k with company match PTO for Full-time employees Sundays off and No late shifts! Flexible schedules The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $11.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

The FRONT DESK CLERK for Island View Casino & Beach Resort Hotel s is responsible for greeting and welcoming guests, checking guests in and out of assigned rooms, managing online and telephone bookings, verifying guests' payment methods during check-in, accurately uses proper telephone techniques and etiquette, and provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.

Job Description Provide prompt, friendly, and well-informed support to all guests in person, maintaining the excellent service and warmth associated with Courtyard by Marriott. Compensation: $14 hourly Responsibilities: Welcome and assist guests with exceptional customer service throughout their stay Address guest complaints and requests promptly and effectively Check guests in and out efficiently and in a welcoming manner Utilize the Fosse system for posting guest charges, billing, payments, and cash-handling procedures Manage guest mail and messages following established protocols Demonstrate proficiency in the Marriott Bonvoy Loyalty Program Develop a thorough understanding of hotel staff, room rates, amenities, and sales strategies Efficiently handle reservation requests and room assignments Answer incoming calls with proper telephone etiquette Accommodate special requests and block rooms as needed Monitor room availability and manage safe deposit box procedures Familiarize yourself with emergency and security protocols Provide information on local attractions and areas Effectively handle wake-up call requests Uphold guest room cleaning standards and lobby cleanliness Complete training on the Marriott Global Source platform Perform shift start-up and end duties, including cash handling Maintain the balance of credit cards, cash, and change funds throughout the shift Report guest or system issues promptly to management Communicate relevant information to incoming staff and management Notify maintenance of any required maintenance tasks Inform housekeeping of changes in guest itineraries Support marketing efforts by completing Company Tracking tasks Adhere to proper uniform standards consistently Willingness to train in making Starbucks drinks at the 24-hour Starbucks on-site Practice safety protocols at all times Ability to lift luggage or packages up to 40 lbs Adherence to company work rules, procedures, and policies Perform additional assigned duties within capabilities Previous experience with the Fosse system is advantageous Maintain the cleanliness and presentation of the lobby and desk area Open availability is a requirement Qualifications: Must be available to work flexible hours, including weekends and holidays Reliable transportation is required for commuting to and from work Excellent verbal and written communication skills are necessary to effectively interact with guests Dedicated to ensuring guest satisfaction and providing exceptional service Proficient in handling guest complaints and resolving issues promptly Capable of responsibly managing cash transactions Must possess an outgoing personality and maintain a friendly demeanor Adherence to Marriott standards for service excellence is expected Ability to work effectively in a team environment About Company Please take a moment to research our amazing company at ******************

The Wingate by Wyndham Slidell, located at 1752 Gause Blvd E, is now hiring for a Front Desk Agent / Relief Night Audit. The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Previous Front Desk experience preferred Experience in a hotel or a related field preferred. High School Diploma or equivalent required. Computer experience preferred. Physical Requirements: * Flexible and long hours sometimes required. Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift Ability to work weekends and holidays Ability to work the overnight shift. Essential (Partial List): * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communication with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. View all jobs at this company

Front Desk Clerk JOB CODE #: 310167 REPORTS TO: Hotel Manager on Duty Must be able to obtain a Mississippi Gaming License . Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner. RESPONSIBILITIES Responsible for performing all job duties of a guest service representative and a hotel supervisor Responsible for evaluating all guest service representatives for 90 day and annual evaluations Responsible for conducting quarterly meetings with the crew Responsible for handling any guest or crewmember complaints/issues Responsible for reconciling third party bookings at the end of each month Responsible for tracking call log data Responsible for tracking weekly productivity Responsible for interviewing and hiring new clerks Responsible for training all new hires and creating training booklets Responsible for department orientation with new hires Responsible for reviewing the schedule Responsible for assisting front desk when needed Responsible for assisting marketing with upgrades and room blocks Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards Responsible for any other duties as assigned by the supervisor CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED. EDUCATION OR SKILLS REQUIRED: High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel. PHYSICAL ACTIVITIES: The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.

Description: The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements: Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Overview Check guests in and out of hotel as needed in an efficient manner with needs of the guests servicing the primary consideration. Responsibilities Responsible for registering all guests in and out of the hotel. Ensuring that all proper credit and pertinent information is obtained. Responsible for issuing safety deposit boxes. Prepare daily cash reports, balancing payments and disbursements. Assists reservations by accepting and confirming reservations. Performs duties as cashier, petty cash, and other cash transactions according to front office procedures. Responsible for operating bank. Assure the safety and security of guests and team members. Other duties as assigned. Qualifications A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $13.00 - USD $13.00 /Hr. Tipped Position This position does not earn tips A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Provide prompt, friendly, and well-informed support to all guests in person, maintaining the excellent service and warmth associated with Courtyard by Marriott. Welcome and assist guests with exceptional customer service throughout their stay Address guest complaints and requests promptly and effectively Check guests in and out efficiently and in a welcoming manner Utilize the Fosse system for posting guest charges, billing, payments, and cash-handling procedures Manage guest mail and messages following established protocols Demonstrate proficiency in the Marriott Bonvoy Loyalty Program Develop a thorough understanding of hotel staff, room rates, amenities, and sales strategies Efficiently handle reservation requests and room assignments Answer incoming calls with proper telephone etiquette Accommodate special requests and block rooms as needed Monitor room availability and manage safe deposit box procedures Familiarize yourself with emergency and security protocols Provide information on local attractions and areas Effectively handle wake-up call requests Uphold guest room cleaning standards and lobby cleanliness Complete training on the Marriott Global Source platform Perform shift start-up and end duties, including cash handling Maintain the balance of credit cards, cash, and change funds throughout the shift Report guest or system issues promptly to management Communicate relevant information to incoming staff and management Notify maintenance of any required maintenance tasks Inform housekeeping of changes in guest itineraries Support marketing efforts by completing Company Tracking tasks Adhere to proper uniform standards consistently Willingness to train in making Starbucks drinks at the 24-hour Starbucks on-site Practice safety protocols at all times Ability to lift luggage or packages up to 40 lbs Adherence to company work rules, procedures, and policies Perform additional assigned duties within capabilities Previous experience with the Fosse system is advantageous Maintain the cleanliness and presentation of the lobby and desk area Open availability is a requirement Must be available to work flexible hours, including weekends and holidays Reliable transportation is required for commuting to and from work Excellent verbal and written communication skills are necessary to effectively interact with guests Dedicated to ensuring guest satisfaction and providing exceptional service Proficient in handling guest complaints and resolving issues promptly Capable of responsibly managing cash transactions Must possess an outgoing personality and maintain a friendly demeanor Adherence to Marriott standards for service excellence is expected Ability to work effectively in a team environment

The Wingate by Wyndham Slidell, located at 1752 Gause Blvd E, is now hiring for a Front Desk Agent. The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience: College course work in related field helpful. Previous Front Desk experience preferred Experience in a hotel or a related field preferred. High School Diploma or equivalent required. Computer experience preferred. Physical Requirements: * Flexible and long hours sometimes required. Light work Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift Ability to work weekends and holidays Ability to work the overnight shift. Essential (Partial List): * Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communication with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. View all jobs at this company