Night auditor jobs in Kingsville, TX - 786 jobs

What you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies and procedures. Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

A Night Audit is responsible for handling both Front Desk and Accounting duties. The Night Auditor oversees the auditing, posting, and balancing of the daily financial transactions to support the Hotel's continuing efforts to deliver outstanding guest service and financial profitability. Through reconciling daily revenue and expenses, the Night Auditor ensures that guests are correctly billed and credit card transactions are accurately recorded. The Night Auditor is also responsible for greeting, registering, and checking guests in and out of the hotel. JOB RESPONSIBILITIES Audit, post, and balance daily cashiers work for hotel Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, and other fees, to each guest's account daily Verify all account entries are balanced; notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts. Ensure Hotel billing standards are followed and create financial reports that detail various aspects of the Hotel's performance; ensure distribution to appropriate departments Ensure credit card system reconciles to daily transaction lists Verify cash postings and cashier drops to ensure accurate Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management Greets all guests in a pleasant and professional manner Completes the guest registration and check-in/out procedures Answers telephone, transfers calls, and takes messages when applicable Makes hotel reservations for guests, including changes and cancellations Follows proper credit card procedures Maintains accurate bank during shift and uses correct vouchers for specified transactions Responds to all guest needs and requests in a timely fashion Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction Understands hotel service and programs Knowledgeable of geographical area and points of interest Ensure the front desk is adequately stocked of all supplies Understands hotel emergency procedures and evacuation protocols Collects payment for all guests at check-in and check-out. Makes change as necessary Perform all reasonable job duties as requested.

The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front Desk-related functions providing excellent guest service. We are looking for a candidate who has excellent personal presentation and interpersonal skills. Good problem-solving ability and proficiency in Hotel property management systems. DUTIES AND RESPONSIBILITIES: Answer telephone within three rings, provide answers to questions accordingly or transfer as needed. Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID. Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property. Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the hotel and owner against liability and fraud. Audit, balance, post and report on front desk cash and credit operations. Run the night audit final, after ensuring all revenue is in balance. Attend to guest needs at the front desk. Night Auditors are to complete all Front Desk/Guest Services Agent functions, in addition to accurately recording all revenue and statistics, completing daily and Housekeeping reports. Respond to all radio calls immediately. Responsible and accountable for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures. Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures. Audit guest accounts to ensure that room rate and coding is correct and consistent. Audit house and group accounts to ensure that postings to these accounts are in accordance with the sales contract. Ensure accuracy in audit process of posting room and tax to all active guest accounts. Run all computer reports to complete gross revenue report worksheets. Communicate and work as a team with other departments as needed Ensure all credit cards, cash, and change fund are balanced throughout each shift. Develop a thorough knowledge of hotel room locations, room rates, amenities, selling strategies, discounts and frequent guest program benefits. Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services. Communicate with incoming staff and management by recording information daily report. Inform management of any guest or system-related problems. Print the guest folios for express checkout and ensure that they are being placed under the guest's door at the appropriate time. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift. Report problems regarding finances, the audit, guest relations and security promptly to the appropriate manager or General Manager. Reconcile daily gift shop revenue and print applicable reports. Restock gift shop as necessary. Forward Lost & Found inquiries to Housekeeping/Loss Prevention Department. Ensure security and confidentiality of all guest and hotel information and material. Maintain a clean and orderly work area in accordance with hotel standards. Attend work on time as scheduled and adhere to attendance policy. Wear uniform, including nametag at all times in accordance with the Standards of Appearance. Communicate properly and effectively with the guest, associates and managers. Effectively respond to guest complaints. Promote teamwork and associate engagement. Adhere to all work rules, procedures and policies established by the company. This includes but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Have a thorough knowledge of emergency procedures. Train new front desk/guest services agents and night auditors Perform additional duties as required. Qualifications KNOWLEDGE, SKILLS & ABILITIES Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members. Ability to accurately and efficiently input information into computer systems Ability to work cohesively with team members both within and outside of your department Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Must have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel. QUALIFICATIONS: Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English PHYSICAL REQUIREMENTS: Working extended hours may be required as needed Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl Work on a computer for extended periods of time, approximately 8+ hours per day Lifting (rarely) up to 50 lbs.

Job Description Steeped in tradition and infused with timeless Texas charm, The Menger Hotel seamlessly blends historic grandeur with modern comfort. Its beautifully preserved architecture and elegant interiors echo over 160 years of storied heritage. Located just steps from the Alamo, this Historic Hotels of America landmark stands as a true Texas icon. ” Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices. Requested Tasks Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference Balance and audit accounts for accuracy Identify and resolve discrepancies Handle requests and complaints and directing them to other team members or departments accordingly Answer all internal and external calls and inquiries Requested Capabilities Prior experience highly preferred Attention to detail Ability to handle multiple requests simultaneously As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job DescriptionDescription: Night Auditor - 402150 Department: Rooms Reports To: Front Office Manager/Director of Front Office Operations FLSA: Non-Exempt The Night Auditor is responsible for balancing the revenue and expense transactions, handling the front desk duties during the overnight shift, and ensuring a smooth operation of the hotel during nighttime hours. The role also involves providing exceptional customer service to hotel guests. Essential Duties and Responsibilities: Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced. Check guests in and out, ensuring proper room assignments and handling guest requests efficiently. Handle all guest inquiries, providing information about the hotel, its services, and the local area. Prepare and distribute daily reports to the management team. Monitor the security of the hotel during the night, responding to any emergencies or disturbances. Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts. Ensure proper communication with the next shift and management team, noting any issues or important information. Maintain the cleanliness and organization of the front desk area. Provide wake-up calls and perform other guest services as needed. Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary. Qualifications: Education and Experience: High school diploma or equivalent required. Previous experience in a customer service role preferred. Experience in accounting or bookkeeping is a plus. Skills and Abilities: Strong attention to detail and ability to work with numbers. Excellent customer service and communication skills. Ability to work independently and make decisions with minimal supervision. Proficient in the use of computers and hotel management software. Ability to handle multiple tasks and work under pressure. Reasonable Accommodations: The hotel is committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. If you require an accommodation, please discuss your needs with the Human Resources department. Requirements: Physical Requirements: Ability to stand, walk, and remain in a stationary position for extended periods. Ability to lift, carry, push, or pull up to 20 pounds occasionally. Visual and auditory ability to operate office equipment, including computers and phones, and to respond to emergencies. Ability to perform repetitive motions, such as typing and writing. Work Environment: Work is performed in a hotel environment, primarily at the front desk. The position involves overnight shifts, including weekends and holidays.

We are seeking a Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Required Skills and Requisites: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills Responsibilities and Duties: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Homewood Suites by Hilton Dallas/Allen Texas SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized. Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork Communication: Communication between Team Members should be clear, honest, and professional. Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Night Auditor, Role Specific Duties and Expectations Other Duties and Expectations Audit Management: All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist. Security: Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues. Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist. SECTION THREE: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk-throughs (RVP, etc.) Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications & Requirements: Experience in a hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high-pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: Stand or remain in a stationary position for long periods of time (3-4 hours at a time). Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls. Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Inspect and visually observe details at close range (within a few feet) and from long range. The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Language + Reasoning Skills: Read, write, understand and communicate with others effectively using the English language. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Job DescriptionDescription: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e., movie revenue, telephone postings, valet laundry, server's and desk agent's paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. Maintain Front Office computer system operation according to Mid-Continent Hospitality. Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am. Handle and follow through on all guest request daily from 11:00 pm and 7:00 am. Follow safety and emergency procedures according to Mid-Continent Hospitality standards. Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards. Be familiar with all Mid-Continent Hospitality policies and house rules. Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills. Maintain radio contact with Security/other employees during entire shift. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by Front Office Manager or any other member of management. Requirements: Activities: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Skills Needed: Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from the disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be able to work in a self-managed environment. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems, company approved spreadsheets and word processing. Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure.

Job DescriptionDescription: Hillside Boutique Hotel is seeking a detail-oriented Night Auditor to handle overnight operations, including auditing daily financial transactions and ensuring the safety and security of the property. If you are a self-starter with excellent organizational skills, this is the perfect opportunity for you. Where You Can Make an Impact: Reconcile daily financial transactions and prepare end-of-day reports. Handle guest check-ins, check-outs, and reservation requests during overnight hours. Address guest inquiries and resolve any issues promptly. Monitor property security and report any unusual activity. Prepare and distribute daily operational reports for management. Balance and audit room charges, food and beverage sales, and other revenue streams. Ensure compliance with all hotel policies and procedures. Perform light cleaning and maintenance tasks during the shift if needed. Maintain a friendly and professional demeanor while assisting guests. Collaborate with the morning team for a seamless shift transition. Requirements: Education/Formal Training: High school diploma or equivalent required. Experience: 1+ year of experience in a hotel front desk or accounting role preferred. Knowledge/Skills: Proficiency in hotel management software and Microsoft Office Suite. Strong attention to detail and organizational skills. Ability to work independently and handle overnight shifts. Excellent problem-solving and guest service skills. Basic knowledge of financial auditing and reconciliation. Flexibility to adapt to various operational needs.

The Night Auditor reconciles daily hotel activity and processes daily reports in preparation for the next day. In addition, will assist with Check-in/Check-out of Hotel Guests, efficiently process all payments according to hotel requirements, and provide information and assistance to guests and visitors. At Hyatt Place Fort Worth we believe our guests select Hyatt Place because of our caring and attentive Team Members who are focused on providing efficient service and meaningful experiences. Principle Responsibilities and Duties · Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. · Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. · Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. · Maintain positive guest relations at all times. · Resolve gust complaints, ensuring gust satisfaction. · Maintain complete knowledge of: (a) All hotel features/services, hours of operation (b) All room types, numbers, layout, and location (c) All room rates, special packages, and hotel/casino promotions (d) Daily house count and expected arrivals/departures (e) Room availability status for any given day. (f) Scheduled daily group activities · Monitor and maintain cleanliness, sanitation and organization of assigned worked areas. · Pick up, count and maintain bank. Secure bank at all times · Read the log book, emails, daily and record or respond to pertinent information in the log book. · Process payments to all guest accounts. · Process adjustments, rebates, paid outs, and credits as required. · Operate Property Management System (PMS) - LMS and maintain security of system. · Verifies that all tickets are closed against folios and logs any open tickets in the point of sales (POS) Micros system. · Run the audit for comp accounting for entire property. · Audits rooms cashier's work and correct discrepancies. · Audits all miscellaneous (incidental charges/postings/tickets) from the outlets. · Verifies package postings on package folios. · Run Room & Tax verifying that all rooms rates posted. · Verify cashier's report to drop log and paperwork. · Records room statistics with reports in LMS · Close PMS after all work is balanced. · Run end of day program and close day. · Check that interfaces are up and running. · Run daily flash reports and distribute accordingly. · Run morning reports and backup reports and distribute accordingly. · Sign out and brief the next shift. · Review night audit checklist and verify that all work has been completed. General Job Responsibilities and Duties To perform the job successfully, an individual should demonstrate the following Silverton Values : Character - Always do the right thing and treat everyone with dignity and respect. Care - Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community. Excellence - Challenge acceptable and be exceptional. Collaboration - Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents. Courage - Champion today for a better tomorrow. Skills, Education & Other Requirements High School graduate or equivalent vocational training certificate. Fluency in English both verbal and non-verbal. 1-2 years GSR Front Desk Agent experience. Compute basic arithmetic. Required Work Cards Identification that establishes identity Identification that establishes the right to work in the United States TAM Card

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $16 hourly Responsibilities: Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Perform additional bookkeeping, administrative, and accounting procedures as required Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Ensure all guests feel they are having an exceptional experience at the property Qualifications: Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required Must be computer proficient; experience with accounting or reservation software is a bonus Requires a flexible schedule that allows for overnight shift hours Excellent customer service and communication skills are required Diploma or equivalent from high school is required; some college is desired About Company Everhome Suites Bastrop

Are you a night owl who thrives in a fast-paced environment? Do you excel at providing exceptional guest service even during the late hours? If so, we have an exciting opportunity for you to join our team as a Night Auditor at Dalwadi Hospitality Management. The Night Auditor at Dalwadi Hospitality Management serves as the primary point of contact for guests during the night shift, ensuring a seamless experience while upholding brand standards. As part of our dynamic team, you will have the chance to learn valuable skills in hospitality management and customer service. Essential Duties: Check in guests efficiently and warmly, ensuring accurate room assignments and rates Handle guest check-outs, inquiries, and complaints with professionalism Operate hotel phone system, handle reservations, and provide assistance to guests Maintain accurate records of room availability and guest accounts Conduct security walks and ensure compliance with safety procedures Generate audit reports, communicate effectively with team members, and maintain a high level of performance Requirements: Strong customer service skills Ability to work independently and collaboratively Excellent communication and attention to detail Capacity to multitask and show initiative Benefits: Paid time off Health, dental, vision, and life insurance Employee discounts Location: Houston, Texas Benefits Paid time off Health insurance Dental insurance Vision insurance Life insurance Employee discount

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Loyalty Ambassador, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Previous guest relations training is preferred Must be able to work flexible shifts, weekends, and holidays Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Lgm Hotels in Corpus Christi, TX is looking for one front desk agent to join our 9 person strong team. We are located on 722 N. Port Ave. Our ideal candidate is attentive, ambitious, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to receiving your application. Thank you.

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Loyalty Ambassador, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Previous guest relations training is preferred Must be able to work flexible shifts, weekends, and holidays Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Front Desk Representative are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay. Qualifications Key Responsibilities: Greet and register guests, assign rooms, and process payments Handle reservations, incoming calls, messages, and guest inquiries Provide local area information and assist with dining, transportation, and tour arrangements Maintain accurate guest records and perform shift reports Ensure all guest requests are addressed promptly and courteously Promote hotel services using suggestive selling to maximize revenue Follow service standards, dress code, and safety procedures Assist with front desk operations, including PBX and reservationist duties as needed Create a welcoming environment through professional communication and attention to detail.

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel. The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Loyalty Ambassador, Bell-Door and Ideal Services teams. Responsibilities * Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures * Empathetically listen to guest inquiries and provide appropriate responses * Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) * Block rooms in the computer and follow through on designated requirements * Pre-register designated guests and prepare key packets * Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) * Maintain confidentiality of all guests and hotel information * Employ attention to detail in order to ensure security of guest room access. * Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments * Maintain guest history files on all guests * Accommodate room changes expediently * Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction * Issue safe deposit boxes to guests and ensure security of key * Monitor, send and distribute guest faxes * Generate, print and distribute daily and weekly reports * Resolve discrepancies on the room status report with Housekeeping * Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications * Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone * Ability to accurately and efficiently input information into computer systems * Ability to work cohesively with co-workers both within and outside of your department * Ability to compute accurate mathematical calculations * Ability to think clearly, quickly and make concise decisions * Ability to prioritize, organize and follow up * Ability to work well under pressure, dealing with many arrivals and departures within a short period of time * Previous customer service experience * Previous hotel front desk experience is strongly preferred * Previous cashiering experience is preferred * Previous guest relations training is preferred * Must be able to work flexible shifts, weekends, and holidays Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Hilton Salt Lake City is seeking dedicated professionals who are passionate about service excellence. As part of our team, you'll uphold Hilton's high standards while delivering exceptional experiences to guests from around the world. We offer competitive benefits, training, and opportunities for advancement within a world-class hospitality brand. A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests