Full-time Description
Essential Purpose: To be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services.
Essential Duties:
To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers.
To follow all specified procedures to reconcile reports with the restaurant & golf system each night, researching and posting any unresolved tickets from the day shifts.
To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three, and completing an audit summary for each shift.
To follow all specified procedures to send shift reports of overnight happenings.
To produce accurate and timely month-end reports, including Guest Ledger reports, Geographic Analyses, and Travel Agent reports.
To produce Preliminary Flash reports, on a daily basis.
To understand and respond to all guest needs and requests in a timely and professional manner.
To provide to all inquirers, accurate information regarding hotel facilities, services, and programs.
To follow all policies and procedures of the Front Desk and accounting department and Temecula Creek Inn.
To immediately report all suspicious occurrences and hazardous conditions.
To maintain the cleanliness and safety of work areas at all times.
To practice safe work habits at all times, to avoid injury to self and others.
To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
To attend all mandatory meetings, as directed.
To perform other tasks, including cross-training, as directed.
Requirements
Knowledge + Education: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in hotel audit systems, general accounting, or clerical auditing or controlling. Must know ten key by touch, and have strong math and analytical skills. Basic typing ability required. Must be able to display knowledge of one or more computer systems. Must display knowledge of currently accepted business phone etiquette.
Skills: Detail oriented. Organized and efficient. Learns quickly. Safety minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
Physical Demands: Stands and walks approximately I 0% of shift. Sits at desk or phone console approximately 90% of shift. Bends and reaches to perform routine job tasks. Uses personal computer approximately 80% of shift. Requires extensive reading and computation. Must be able to work productively during graveyard shift hours.
Temecula Creek Inn is an Equal Opportunity Employer M/F/V/D
Salary Description $20-$21
$34k-40k yearly est. 25d ago
Looking for a job?
Let Zippia find it for you.
Night Auditor
Rebel Hotel Company
Night auditor job in Moreno Valley, CA
As a NightAuditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! The nightauditor will perform reconciliations of the day's financial transitions and function as a front desk agent overnight. The nightauditor will also serve as the hotel's manager on duty overnight. WEEKEND POSITION ONLY
$33k-41k yearly est. 7d ago
Night Auditor - Rooms
Twenty Four Seven Hotels
Night auditor job in Palm Desert, CA
Our
Hotel Name
is currently seeking experienced NightAuditors. As a rockstar in the Front Office you will help us
craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns
! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:
Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Balance & account for all daily cash and charge transactions
Review & analyze all adjustments
Post room, tax and miscellaneous charges to guest folios
Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
Inform general manager of control issues
Follow audit binder and checklist required for duties and timelines
Ability to multi-task and prioritize
Flexibility- must anticipate regularly scheduled weekend and evening hours
Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
Education and Experience:
High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Our Perks & Benefits:
Competitive Compensation
We offer a highly competitive salary that reflects your skills and experience.
Health Coverage
Medical, Dental, and Vision insurance
Ancillary Benefits to support your well-being
401(k) with company contribution
Work-Life Balance
Paid Time Off (PTO) (based on FT or PT status)
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
Career Growth & Support
On-the-job training and mentorship
Clear pathways for advancement within the company
Extra Perks
Associate Referral Program - get rewarded for bringing in top talent
Hotel Discounts - enjoy the exclusive rates at our properties
Daily Pay - Access to your pay when you want it!
#HCareers
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing ************.
$33k-41k yearly est. Auto-Apply 18d ago
Guest Service Agent
HHM Hotels 4.5
Night auditor job in Palm Desert, CA
Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Your Focus
* Immediately greet guests and offer to assist with their needs.
* Register and assign guests to hotel rooms.
* Establish methods of payment and verify credit.
* Make and confirm reservations.
* Compute bills, collect payments, and make change for guests.
* Transmit and receive messages, using telephones or the PMS system.
* Respond to guest requests in a timely manner.
* Receive and resolve guest complaints, elevating to supervisor if necessary.
* Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
* Perform bookkeeping activities, such as balancing accounts and conducting audits.
* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
* Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
* Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
* Ensure overall guest satisfaction.
* Perform other duties as requested by management.
Your Background and Skill
* High School diploma or equivalent preferred.
* Previous customer service experience or equivalent training required.
* Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
* Competitive wages for full time and part time opportunities
* Medical, Dental and Vision Health Insurance
* Paid Time Off
* 401k Company Match
* Daily Pay
* Free Basic Life Insurance
* 24/7 access to TELUS Health, a confidential work-life resource.
* Travel Discounts
* Commuter Transit and Commuter Parking Benefits
* Employee Assistance and Wellness Program
* Educational/Professional Development
* Referral Bonus Program
Work Environment and Context
* Work schedule varies and may include working on holidays, weekends and alternate shifts.
* Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
Source: HHM Hotels
$30k-37k yearly est. Auto-Apply 14d ago
Full Time- Front Desk Agent
Coraltree Hospitality
Night auditor job in Indian Wells, CA
The Front Desk Agent is responsible for providing the highest quality guest service as it pertains to checking in/out of hotel guests; assisting guests with their luggage; taking hotel reservations; and answering guest questions in a gracious and professional manner. Demands accuracy with daily accounting procedures.
Salary Rate: $18.00/hour
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
Qualifications/Skills:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the team member will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Essential:
1. Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding.
2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
3. Ability to accurately compute and manipulate mathematical calculations.
4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
5. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations.
6. Ability to work well under pressure and multitask.
7. High school graduate.
8. Punctuality and reliable attendance.
9. Interpersonal skills and the ability to work well with co-workers and guests.
Essential Job Functions:
• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Check-in and check-out hotel guests in a confident, professional, and friendly manner. Initiate upgrades offer and other upsell programs to maximize revenue
• Direct guests to their rooms and provide information about resort amenities and events, such as restaurant and bar hours, wellness activities, etc...
• Provide gracious and efficient guest communication. Calls and emails should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Provide luggage assistance to guests as needed in a friendly and efficient manner.
• Review arrivals noting special requests and blocking rooms as necessary for VIP guests and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed to include credit card imprint and guest signature.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Maintain complete knowledge at all times of:
a. all hotel features/services, hours of operation.
b. all room types, numbers, layout, décor, appointments and location.
c. all room rates, special packages and promotions.
d. daily house count and expected arrivals/departures.
e. room availability status for any given day.
f. scheduled daily group activities.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Take, record and relay messages accurately, completely, and legibly using ALICE system.
• Accept and record wake-up call requests for Night Audit to complete
• Communicate arrival guest information to designated departments/personnel (i.e., special requests, amenity deliver).
• Meet with departing Guest Experience Host to review business status and follow-up items.
• Provide Concierge service - fluent knowledge of local restaurants, unique events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Encourage guest online engagement through conversation and Trip Advisor review card
• Keep the front desk as well as lobby areas clean and well organized.
Secondary Job Functions:
• Assist with reservations/group sales/event requests and relay the information to the designated departments.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Prerequisites:
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills.
• Must be flexible in working hours, including weekends, evenings and holidays.
Desirable:
• Previous guest relations training
• Previous experience with automated property management system
• Previous hotel experience
Essential Physical Abilities:
• Endure various physical movements throughout the work areas, such as reaching, bending, and stooping.
• Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
#miramonte
$18 hourly Auto-Apply 11d ago
Front Desk Clerk
Hilton Grand Vacations 4.8
Night auditor job in Palm Springs, CA
HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay * Come join the best team in all the land at The Palm Canyon Resort! Our 261-room resort sits in the beautiful Coachella Valley in the heart of Palm Springs. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
* Competitive hourly base pay and positive team environment
* Daily Pay* - get your earned pay any time before payday
* Discounted hotel rates worldwide
* 401(k) program with company match
* Employee stock purchase program
* Generous Paid Time Off Program and Paid Sick Time
* Recognition Programs and Rewards
* Tuition reimbursement
* Numerous learning and career advancement opportunities
* And more!
What will I be doing?
As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
* Inputs information into the computerized reservations' system to update and maintain records.
* Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
* Generates invoices and collects monies due through the rental program and through merchandise sales.
* Maintains safety deposit boxes.
* Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
* Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
* Provides information on area attractions and resort amenities.
* Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
* Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
* A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
* Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
* Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
* 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Front Desk/Guest Services Agent
* Cash/credit card transactions
* Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.53 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
* Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
* Inputs information into the computerized reservations' system to update and maintain records.
* Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
* Generates invoices and collects monies due through the rental program and through merchandise sales.
* Maintains safety deposit boxes.
* Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
* Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
* Provides information on area attractions and resort amenities.
* Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
* Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
* A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
* Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
* Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
* 6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
* Front Desk/Guest Services Agent
* Cash/credit card transactions
* Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.53 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$19-19.5 hourly 6d ago
Front Desk Clerk - Desert Isle
Description This
Night auditor job in Palm Springs, CA
Our fast-growing company values exceptional guest experiences, and we need you to be the heart of it all! As a Front Desk Agent, you will play a crucial role in crafting an appealing atmosphere and providing warm and friendly service to help our guests make lifelong memories.
At HGV, we believe that helping people get away helps you get ahead. We are committed to helping you achieve your goals and build a bright future. Join our team and take advantage of this outstanding opportunity to be part of our journey to success. Apply now and see just how far you can go!
Why do Team Members Like Working for us:
Team Member Travel Program offers deeply discounted rates.
Recognition Programs and Rewards
401(k) program with company match.
Paid Time off and Paid Sick Days
Perks At Work: employee pricing platform
Employee Assistance Program that supports your physical and mental well-being
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!
Main Responsibilities:
Greets guests and owners on arrival.
Check in/out guests.
Generates folio and collects payments.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
Answering phones and directing calls.
The hourly rate for this role is between $20.00 -$20.62 based on experience
What are we looking for:
A professional demeanor.
Basic computer skills.
Proficient English language, both verbally and in writing.
Open and flexible availability, including weekends and holidays
Ability to multi-task responsibilities and prioritize.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What are we looking for:
A professional demeanor.
Basic computer skills.
Proficient English language, both verbally and in writing.
Open and flexible availability, including weekends and holidays
Ability to multi-task responsibilities and prioritize.
Greets guests and owners on arrival.
Check in/out guests.
Generates folio and collects payments.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
Answering phones and directing calls.
$20-20.6 hourly Auto-Apply 6d ago
Hotel Front Desk Agent Full and Part Time
Azure Palm Hot Springs Resort & Spa
Night auditor job in Desert Hot Springs, CA
Responsive recruiter Benefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
401(k)
Opportunity for advancement
AZURE PALM HOT SPRINGS is seeking experienced hospitality professionals with drive, enthusiasm and a professional demeanor to join our busy front desk. Full and part time positions available.
Successful candidates will have 1-2 years' experience in a customer service position, preferably in hospitality.
Essential Job Requirements
Excellent customer service skills
Professional dress and demeanor
Ability to learn a variety of software systems - must be proficient in MS Office applications
Ability to multi-task and change priorities at any moment
Must be proficient in math and have business writing skills
Must be able to communicate clearly in English-bilingual is a plus
Be knowledgeable about Greater Palm Springs offerings for visitors
Make reservations, check guests in and out, make spa reservations, process paymentswith accuracy
Weekends and Holidays are required
Ability to work with minimal supervision
Attention to detail is a must
Physical Duties
While performing the duties of the position, employees may be required to stand for long periods of time, occasional lifting up to 40 lbs, complete duties and tasks quickly, and be briefly exposed to noise from groups on occasion.
Azure Palm offers employee discounts, medical benefits after 90 days and vacation pay and retirement options for employees after 1 year of service.
Wages consummate with abilities and drive! Compensation: $20.00 - $22.00 per hour
About Us Majestically perched on Miracle Hill overlooking Mt San Jacinto and the Coachella Valley, AZURE PALM HOT SPRINGS offers the complete hot springs spa experience.
Only 2 hours from Los Angeles, 15 minutes from Palm Springs and 35 minutes from Joshua Tree, AZURE PALM HOT SPRINGS is a new and different hot springs experience in Desert Hot Springs. Enter through the glass doors, beyond the spacious, sunlit lobby, massive date palms shade the courtyard and twinkling firepits. Mt. San Jacinto shimmers in the distance beyond an acre of lush desert landscape featuring fresh, free flowing hot mineral spring water spilling into private mineral tubs.
$20-22 hourly Auto-Apply 60d+ ago
Overnight Front Desk Agent
Sitio de Experiencia de Candidatos
Night auditor job in Rancho Mirage, CA
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$32k-39k yearly est. Auto-Apply 18d ago
Front Desk Agent
Common Thread Hotels 3.8
Night auditor job in Palm Springs, CA
Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.
Basic Skills:
● Talking to others to convey information effectively.
● Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
● Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
● Understanding written sentences and paragraphs in work related documents.
● Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Skills:
● Providing exemplary customer service to internal and external customers.
● Being aware of others' reactions and understanding why they react as they do.
● Actively looking for ways to help people.
● Adjusting actions in relation to others' actions.
● Teaching others how to do something.
● Bringing others together and trying to reconcile differences.
● Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills:
● Managing one's own time and the time of others.
● Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Tasks:
● Greet, register, and assign rooms to guests of hotels or motels.
● Contact housekeeping or maintenance staff when guests report problems.
● Issue room keys and escort instructions to bellhops.
● Verify customers' credit, and establish how the customer will pay for the accommodation.
● Make and confirm reservations.
● Keep records of room availability and guests' accounts, manually or using computers.
● Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
● Review accounts and charges with guests during the checkout process
● Record guest comments or complaints, referring customers to managers as necessary.
● Compute bills, collect payments, and make change for guests.
● Transmit and receive messages, using telephones or telephone switchboards.
● Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
● Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
● Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
● Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
● Perform any additional duties as outlined by the manager on duty
Work Activities:
● Interacting With Computers
● Getting Information
● Performing for or Working Directly with the Public
● Making Decisions and Solving Problems
● Communicating with Supervisors, Peers, or Subordinates
● Resolving Conflicts and Negotiating with Others
● Identifying Objects, Actions, and Events
● Establishing and Maintaining Interpersonal Relationships
● Processing Information
● Updating and Using Relevant Knowledge
Detailed Work Activities:
● Calculate costs of goods or services.
● Clean facilities or equipment.
● Collect deposits, payments or fees.
● Discuss account status or activity with customers or patrons.
● Discuss goods or services information with customers or patrons.
● Provide information and/or distribute materials to employees or customers.
● Execute sales or other financial transactions.
● Greet customers, patrons, or visitors. Job Description: FRONT DESK
● Maintain financial or account records, verify accuracy of financial or transactional data.
● Make travel, accommodations, or entertainment arrangements for others.
● Operate communications equipment or systems.
● Refer customers to appropriate personnel.
● Report maintenance or equipment problems to appropriate personnel.
● Sort mail.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Standing, walking 100 % of time worked
● Reach with hands and arms
● Ability to lift 25 lbs unassisted
● Ability to stoop, kneel, twist body, bend occasionally
● Verbally communicate with others
Technology:
● Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
● Facilities management software o InnQuest RoomMaster
● Gmail o Email
● Electronic mail software o Microsoft Outlook
● Office suite software o Microsoft Office
$34k-39k yearly est. 60d+ ago
Front Desk Agent - Renaissance Palm Springs Hotel
Huntremotely
Night auditor job in Palm Springs, CA
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Hourly Rate Range:
The hourly rate for this position ranges from $16.50 to $18.50, depending on experience and qualifications.
$16.5-18.5 hourly 1d ago
Front Desk Agent - Renaissance Palm Springs Hotel
Remington Hotels 4.3
Night auditor job in Palm Springs, CA
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Hourly Rate Range:
The hourly rate for this position ranges from $16.50 to $18.50, depending on experience and qualifications.
$16.5-18.5 hourly 1d ago
Guest Services Representative - F/T (32827)
Agua Caliente Spa Resort & Casino 3.9
Night auditor job in Rancho Mirage, CA
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned) * Monitor and analyze room inventory to maximize occupancy and increase average rate. * Answers the telephone using appropriate greeting.
* Process guest telephone request in a timely manner
* Understand and implementing new and existing front office procedures.
* Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.
* Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.
* Help train new and existing employees for the efficient operation of the department.
* Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-= smoking room, and notify guest of check in and out time.
* Keeps records of room availability and guest s accounts, and Deposits guests valuables in hotel safe deposit box..
* Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions to bellhop.
* Responsible for accurately processing transactions.
* Carries out responsibilities in accordance with the organizations polices, procedures.
* Responsibilities include assistants to train Guest Representatives I in taking reservations and operating Computer terminals and printers to store and receive reservation data.
SUPERVISORY RESPONSIBILITIES
None
GAMING EXPERIENCE NOT REQUIRED
$28k-37k yearly est. 20d ago
Guest Service Agent
Temecula Staybridge Suites By IHG
Night auditor job in Temecula, CA
Job Description
Guest Service Agent/Front Desk Agent
Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
SUMMARY
Accommodates guests of the hotel by performing the following duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL JOB FUNCTIONS
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned
What we are looking for:
0 - 1+ year of customer service experience
Passionate about hospitality and creating an exceptional guest experience.
Ability to handle confidential information, including guest records, with a high degree of integrity.
Ability to answer and route calls as appropriate; takes guest messages with accuracy.
All other duties as assigned.
High School degree or better
$31k-39k yearly est. 17d ago
PBX Operator/Guest Service Agent
Europa Village Winery and Resort
Night auditor job in Temecula, CA
Benefits:
Company parties
Dental insurance
Employee discounts
Free uniforms
Vision insurance
401(k)
Free food & snacks
Health insurance
Parental leave
Wellness resources
Europa Village Highlights:
Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests.
Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus.
Responsibilities Specific to PBX Operator
Possesses and lives Europa Village core values.
Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner.
Ensures effortless communication between all parts of the resort remain intact.
Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees.
Transfers calls to the appropriate person and/or department.
Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests.
Able to assist in making reservations for hotel stays and restaurant dining.
Performs clerical duties, such as typing, copying, and scanning documents.
Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly.
Other duties that may be assigned.
Responsibilities Expected of All Villagers
Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought.
Be comfortable working at a desk for long periods of time.
Be able to communicate Europa Village's story.
Ability to treat all associates and guests in a respectful manner.
Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes.
Arrive on time and be respectful of attendance and punctuality.
Adhere to Europa Village policies and procedures.
Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
Hours for this PBX position: Open Availability
Must be available to work weekends and holidays.
Compensación: $18.00 - $18.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
$18-18 hourly Auto-Apply 60d+ ago
Front Desk Overnight Representative
UFC Gym 3.5
Night auditor job in Murrieta, CA
Benefits: * Bonus based on performance * Opportunity for advancement * Training & development We Empower the Fighting Spirit in You! We Offer * Compensation package: base hourly salary plus bonus. * Comprehensive health benefits: Full coverage for medical, dental, and vision.
* Free membership perks: Complimentary access to all our fitness centers.
* Employee discounts and special offers: Exclusive deals on fitness products and wellness services.
* Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments.
* A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community.
* Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost.
* Expand your client base: Leverage our large member network to grow your business.
* Ongoing in-house training: Regular workshops and training sessions.
* Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!
Responsibilities
* Responsible for front desk duties>billing>emails>check ins
* Ensures the gym is organized, re rack weights, oversee the Recovery Room
* Keeps merchandise clean and ready to be displayed.
* Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor.
* Greets and assists customers and advises on utilization and care of merchandise.
Qualifications
* Ensures that guests and members are warmly greeted and promptly assisted.
* Ensures incoming calls are answered in a professional and efficient manner.
* Responds effectively to member questions and requests.
* Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
* Keeps front desk and lobby neat and clean at all times.
About UFC GYM
* The ultimate "Big Gym" experience, UFC GYM raises the bar of what big-box gyms should offer their members.
* Members get everything they need under one roof - robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!
Apply today! We respond to all applications!
Compensation: $16.50 per hour
Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.
UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.
UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at ************** or ******************.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.
$16.5 hourly 14d ago
Night Auditor - Rooms
Twenty Four Seven Hotels
Night auditor job in Palm Desert, CA
Our Residence Inn, Palm Desert is currently seeking experienced NightAuditors. As a rockstar in the Front Office you will help us
craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns
! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!
Position Responsibilities:
Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay
Balance & account for all daily cash and charge transactions
Review & analyze all adjustments
Post room, tax and miscellaneous charges to guest folios
Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers
Inform general manager of control issues
Follow audit binder and checklist required for duties and timelines
Ability to multi-task and prioritize
Flexibility- must anticipate regularly scheduled weekend and evening hours
Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks
Education and Experience:
High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist;
OR
2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Our Perks & Benefits:
Competitive Compensation
We offer a highly competitive salary that reflects your skills and experience.
Health Coverage
Medical, Dental, and Vision insurance
Ancillary Benefits to support your well-being
401(k) with company contribution
Work-Life Balance
Paid Time Off (PTO) (based on FT or PT status)
Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
Career Growth & Support
On-the-job training and mentorship
Clear pathways for advancement within the company
Extra Perks
Associate Referral Program - get rewarded for bringing in top talent
Hotel Discounts - enjoy the exclusive rates at our properties
Daily Pay - Access to your pay when you want it!
#HCareers
ABOUT US
24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment.
Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice.
For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels
Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
Notice to California applicants:
The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process.
Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants.
Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing ************.
$33k-41k yearly est. Auto-Apply 18d ago
Full Time- Front Desk Agent
Coraltreehospitality
Night auditor job in Indian Wells, CA
The Front Desk Agent is responsible for providing the highest quality guest service as it pertains to checking in/out of hotel guests; assisting guests with their luggage; taking hotel reservations; and answering guest questions in a gracious and professional manner. Demands accuracy with daily accounting procedures.
Salary Rate: $18.00/hour
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
Qualifications/Skills:
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the team member will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation.
Essential:
1. Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding.
2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
3. Ability to accurately compute and manipulate mathematical calculations.
4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
5. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations.
6. Ability to work well under pressure and multitask.
7. High school graduate.
8. Punctuality and reliable attendance.
9. Interpersonal skills and the ability to work well with co-workers and guests.
Essential Job Functions:
• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Check-in and check-out hotel guests in a confident, professional, and friendly manner. Initiate upgrades offer and other upsell programs to maximize revenue
• Direct guests to their rooms and provide information about resort amenities and events, such as restaurant and bar hours, wellness activities, etc...
• Provide gracious and efficient guest communication. Calls and emails should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Provide luggage assistance to guests as needed in a friendly and efficient manner.
• Review arrivals noting special requests and blocking rooms as necessary for VIP guests and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed to include credit card imprint and guest signature.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Maintain complete knowledge at all times of:
a. all hotel features/services, hours of operation.
b. all room types, numbers, layout, décor, appointments and location.
c. all room rates, special packages and promotions.
d. daily house count and expected arrivals/departures.
e. room availability status for any given day.
f. scheduled daily group activities.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Take, record and relay messages accurately, completely, and legibly using ALICE system.
• Accept and record wake-up call requests for Night Audit to complete
• Communicate arrival guest information to designated departments/personnel (i.e., special requests, amenity deliver).
• Meet with departing Guest Experience Host to review business status and follow-up items.
• Provide Concierge service - fluent knowledge of local restaurants, unique events, city attractions, and guest amenities.
• Knowledgeable of hotel fire and emergency procedures.
• Encourage guest online engagement through conversation and Trip Advisor review card
• Keep the front desk as well as lobby areas clean and well organized.
Secondary Job Functions:
• Assist with reservations/group sales/event requests and relay the information to the designated departments.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Prerequisites:
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills.
• Must be flexible in working hours, including weekends, evenings and holidays.
Desirable:
• Previous guest relations training
• Previous experience with automated property management system
• Previous hotel experience
Essential Physical Abilities:
• Endure various physical movements throughout the work areas, such as reaching, bending, and stooping.
• Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift.
• Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
#miramonte
$18 hourly Auto-Apply 13d ago
Front Desk Clerk
Description This
Night auditor job in Palm Springs, CA
HGV Now Offers Day One Team Member Benefits!
Now Offering Daily Pay *
Come join the best team in all the land at The Palm Canyon Resort! Our 261-room resort sits in the beautiful Coachella Valley in the heart of Palm Springs. As part of the Hilton family, you will enjoy great benefits, a team that feels like family and a career that will inspire you.
Why do Team Members like working for us?
Competitive hourly base pay and positive team environment
Daily Pay* - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
And more!
What will I be doing?
As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.53 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience:
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
6 months Customer Service Experience.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
The hourly rate for this role is between $19.00 -$19.53 based on experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What will I be doing?
As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards:
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
Inputs information into the computerized reservations' system to update and maintain records.
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
Generates invoices and collects monies due through the rental program and through merchandise sales.
Maintains safety deposit boxes.
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Provides information on area attractions and resort amenities.
Type correspondence and reports for management as needed.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
$19-19.5 hourly Auto-Apply 6d ago
Hotel Front Desk Agent Full and Part Time
Azure Palm Hot Springs Resort & Spa
Night auditor job in Desert Hot Springs, CA
Job DescriptionBenefits:
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
401(k)
Opportunity for advancement
AZURE PALM HOT SPRINGS is seeking experienced hospitality professionals with drive, enthusiasm and a professional demeanor to join our busy front desk. Full and part time positions available.
Successful candidates will have 1-2 years experience in a customer service position, preferably in hospitality.
Essential Job Requirements
Excellent customer service skills
Professional dress and demeanor
Ability to learn a variety of software systems - must be proficient in MS Office applications
Ability to multi-task and change priorities at any moment
Must be proficient in math and have business writing skills
Must be able to communicate clearly in English-bilingual is a plus
Be knowledgeable about Greater Palm Springs offerings for visitors
Make reservations, check guests in and out, make spa reservations, process paymentswith accuracy
Weekends and Holidays are required
Ability to work with minimal supervision
Attention to detail is a must
Physical Duties
While performing the duties of the position, employees may be required to stand for long periods of time, occasional lifting up to 40 lbs, complete duties and tasks quickly, and be briefly exposed to noise from groups on occasion.
Azure Palm offers employee discounts, medical benefits after 90 days and vacation pay and retirement options for employees after 1 year of service.
Wages consummate with abilities and drive!
How much does a night auditor earn in Palm Desert, CA?
The average night auditor in Palm Desert, CA earns between $30,000 and $45,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.
Average night auditor salary in Palm Desert, CA
$37,000
What are the biggest employers of Night Auditors in Palm Desert, CA?
The biggest employers of Night Auditors in Palm Desert, CA are: