Assisted Living Director RN
Office manager job in Boone, IA
Westhaven, a senior care community, managed by Cassia, is hiring an Assisted Living Director RN to join our dedicated care team in Boone, IA. Whether you are beginning your healthcare journey or bringing valuable experience, at Westhaven you will feel appreciated, supported, and empowered to grow.
As the Assisted Living Director RN, you will demonstrate financial stewardship and leveraging technology; as well as managing financial and other resources responsibly and expanding our financial base through fund development. You will be responsible for organizing, directing, implementing and evaluating the clinical program with your expertise as well. You will be under supervision of the campus Administrator.
Assisted Living Director RN Responsibilities:
Utilize high level of collaboration skills with department directors to implement processes for resident care, dietary needs, maintenance and safety.
Ensure positive engagement between staff, residents, families, guests by fostering an open door atmosphere.
Oversee staff development, hiring practices, in-service training sessions, performance feedback, and promote a strong teamwork environment.
Lead sales and marketing initiatives to attract potential residents that will meet or exceed occupancy and service-offerings expectations at Westhaven
Maintain impeccable files to ensure compliance with proper documentation.
Participate in development of strategic long-range plans for the community and Cassia. Will be responsible for financial management
Directing and managing the care and well being of AL residents
Delegating and management of AL staff
Assisting residents and family
completing paperwork as necessary for admissions, change of status etc.
coordinates staff education and onboarding
Maintains an up-to-date knowledge of current trends and new developments in the Assisted Living field.
Assisted Living Director RN Qualifications:
Must have a current Iowa RN license or have RN licensure within the compact states.
3+ years' staff supervisory/team leadership experience.
IA Certification for Residential Care Facilities/Assisted Living or willing to obtain upon hire.
Demonstrated success with prioritizing multiple tasks.
Possess current knowledge of legal requirements related to property management, senior housing, or home health care or hospitality senior management.
Westhaven Benefits:
Competitive Wages
Health, dental, and vision insurance for full-time employees
Paid time off
Opportunities for career advancement
Employee Assistance Program with free confidential counseling/coaching for self and family members
About Us:
Here at Westhaven, we are known for our small town feel and tight-knit community. Initially, Westhaven began as a Swedish Old Folks' Home, dedicated for retired Swedish Evangelical Free Church Pastors. Our assisted living at Westhaven is a 20-bed senior care home. As an integral part of the Evangelical Free Church, we are mission driven community and offer compassionate and career growth support to our employees. We value our employees and take pride in recognizing their hard work.
Cassia is a nonprofit, mission-driven senior care organization with over 200 years of experience. As a Cassia community, we are dedicated to fostering fullness of life for older adults by providing compassionate, high-quality care. Our Service Standards of Respect, Excellence, Integrity, Stewardship, Compassion, Collaboration, Unity, and Innovation are the bedrock of all that we do. We value inclusivity, collaboration, and professional growth, ensuring our employees feel supported in their careers. To learn more, visit our website: *******************************
Join us and become part of a nonprofit organization that truly makes a difference!
Customer Service Manager - In Office
Office manager job in Grundy Center, IA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Sam's Club Team Manager - Iowa
Office manager job in Ames, IA
Sam's Club is actively seeking Team Managers for various roles in Member Experience, Fresh Area, Merchandising, and Freight Flow across Iowa. As part of the Fortune #1 company, Walmart, Sam's Club offers diverse opportunities for career growth and development.
If you are passionate about enhancing the member experience, driving sales growth, and nurturing your team's potential, this position could be a perfect fit.
The Team Manager role involves fostering Sam's Club's culture and values, championing servant leadership, embracing change, delivering outstanding service to members, focusing on associate development, promoting diversity and inclusion, and effective talent management.
This is an opportunity to join a fast-growing company with long-term career potential.
Minimum qualifications include either 2 or more years of college, 1 year of retail experience with 6 months of supervisory experience, 2 years of general work experience with 1 year of supervisory experience, 1 year of SAM'S Club experience, or 3 years of military experience.
Preferred qualifications include knowledge in environmental compliance or related fields, retail profit and loss statement management experience, supervisory experience, and warehouse experience with cold chain compliance.
The annual salary range for this position is $62,000 to $84,000.
Director Assistant
Office manager job in West Des Moines, IA
Are you an action-oriented execution machine that loves organizing chaos?
Do you thrive supporting highly driven, fast paced entrepreneurs in startups, where needs constantly change?
Are you a strategic problem solver that can adapt to different people, styles, and projects?
We're looking for a self-confident, highly intelligent, and efficient Director Assistant who can help our busy founder focus on the highest and best use of his time. No two days will be the same in this role, as you will be working in a fast-paced and constantly evolving startup environment. You should be comfortable with ambiguity and be able to adapt quickly to new challenges. You should also have excellent communication skills and the ability to multitask effectively.
To be successful in this role, the ideal candidate should have prior experience as an Director Assistant, preferably within a startup setting where figuring new things out is a common occurrence. They will be driven by achievement and perseverance over other drivers such as verbal appreciation and harmony. If you are an experienced Director Assistant who thrives in organized chaos and are looking for a role that allows you to make a real impact, we encourage you to apply for this exciting role!
We pay a competitive salary of $60,000 per year.
We offer 100% coverage for health, vision and dental insurance.
We believe our patients select Vero Health Center because of our caring and attentive doctors and associates who are focused on providing results-oriented service and meaningful experiences.
Responsibilities
Support the startup executives by managing day-to-day matters including but not limited to preparing and coordinating communications, complex calendar management, meeting logistics for internal and external appointments, handling travel arrangements, facilitating changes to daily events as necessary, tracking and helping drive completion of key deliverables and following up on outstanding items
Manage a wide variety of unique projects depending on what the director needs
Assist with employee onboarding and recruitment processes
Manage the director's to-dos, and ensure they stay up to date and on track with their key projects
Develop, recommend, implement, and drive initiatives to enhance employee experience to drive business results (such as staff meeting agendas, and all-hands meetings...)
Help make online orders, reservations, travel arrangements, and other accommodations for director's personal lives
Learn new technologies quickly
Help create, organize, and improve internal business processes and standard operating procedures
Liaison between departments, vendors, and leadership staff
Qualifications
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Passion for people, team building, and culture
Ability to prioritize while handling multiple time-sensitive projects
Outstanding organizational, interpersonal, and communication skills
Resourceful in figuring out bottlenecks
Foresight in discerning potential issues and distractions
Self-starter who works well without constant supervision
Ability to handle confidential information with discretion, and deal with professionals inside and outside the company
Ability to adapt to an ever-changing workflow, including but not limited to leading small projects
Planning team offsites, overseeing workspaces, and organizing larger events in conjunction
Tech-savvy with project management tools and software in general
Front Office Manager at Fairfield Inn & Suites West Des Moines
Office manager job in West Des Moines, IA
What You'll Do:
You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.
On a daily basis you will be responsible for:
Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
Overseeing and participating in guest registration and check out.
Managing, training, and scheduling the Front Office staff
Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
Acting as a liaison between General Manager and staff
Where You've Been:
We're looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager+). Being a people-person is a must as you'll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.
When You're Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Office Manager
Office manager job in Des Moines, IA
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Under the direction of the General Manager or Assistant General Manager, the Office Manager is responsible for leading the office staff to achieve customer service goals and ensure Copart processes are implemented and followed for the Customer Service, Dispatch, and Title Processing functional units. Through a thorough understanding of Copart practices, the Office Manager will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality and service expectations. Hire, train, develop and motivate staff members. Manage day to day operations of all positions managed. Ensure all office positions meet company standards. Ensure performance is within company standards. Provide direction to team regarding administrative duties and goals. Employee scheduling, time and attendance management. Cash handling to include daily bank deposits. Ability to complete all job tasks for positions supervised. Lead team to meet or exceed facility goals. Monitor office supplies inventory and purchase as needed. Conduct performance reviews according to company schedules. Plan and lead meetings per company standards. Handle employee/customer service issues. Other duties as assigned.
Required Skills & Experience:
High School Degree (GED), some college preferred
Three (3) years office management or equivalent experience
Computer Proficiency (MS Office Suite) Excellent communication skills -- verbal and written
Excellent customer service skills
Ability to hire, train and develop employees
Typing at least 45 Words Per Minute
Basic 10 Key proficiency
Ability to multitask in a fast-paced environment
Ability to manage expenses with basic accounting and inventory management skills
Ability to work in a fast-paced environment
Managing multiple processes for employees
Conflict management skills
Valid Drivers license
Ability to travel as needed
Ability to respond to alarm calls as needed
Bilingual skill a plus
Pay $59,752 - $67,269 annually
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Auto-ApplyBranch Office/Sales Manager
Office manager job in Des Moines, IA
Description:Job Description: Des Moines Sales Office Manager
Reports To: VP/Sales (Omaha) Supervises: 2 Designers, 1 Project Mgr, 1 Customer Service Coordinator/Salesperson, 2 Salespeople Position Type: Full-Time (includes part-time sales responsibilities)
Position Summary
The Des Moines Sales Office Manager is responsible for leading and growing the Des Moines branch office of All Makes Office Furniture. This position combines sales leadership, team management, and operational coordination to drive profitability and client satisfaction. The manager guides a cross-functional team of sales, design, and project professionals while maintaining direct involvement in key sales efforts. The role requires strong business development acumen, operational oversight, and leadership to ensure consistent performance that align with All Makes' goals.
Key Responsibilities
Sales Leadership & Business Development
· Lead and coach the sales team to achieve revenue and margin goals.
· Manage key client relationships and pursue new business opportunities within the Iowa market.
· Support sales team members in pricing, proposals, and strategic account management.
· Develop local market awareness and partnerships that drive branch growth.
Operational & Team Leadership
· Oversee branch operations, ensuring coordination among design, project management, and customer service teams.
· Maintain a culture of accountability, collaboration, and client focus.
· Conduct regular team meetings and performance reviews.
· Partner with the VP/Sales to align branch strategy with All Makes' overall objectives.
Project Oversight & Client Experience
· Ensure successful project execution from concept to completion.
· Support project management in maintaining schedules, budgets, and installation quality.
· Resolve client concerns promptly and maintain strong post-project relationships.
· Maintain a professional, client-ready showroom environment.
Financial & Reporting Accountability
· Monitor branch financial performance, sales forecasts, and expenses.
· Submit sales and operational reports to the Omaha office.
· Collaborate with All Makes' leadership to manage branch budgets and profitability targets.
Requirements:
Business Office Manager
Office manager job in Indianola, IA
Why Work at The Village?
The Village is a wonderful community that truly feels like a family atmosphere! The 37 acre campus is tucked away in a neighborhood in Indianola, not too far from Simpson College. The Village offers a wide variety of services ranging from independent living, assisted living, memory care, long-term care and short-term rehab. From our residents to our team members, everyone will welcome you with open arms and make you feel like you belong from the moment you walk through the door!
We celebrate the positive, team-inspired culture at our community all throughout the year. When you commit to The Village, we commit to you with our great perks and benefits, personal development opportunities and educational incentives. Please stop by and check us out!
What You'll Do as a Business Office Manager:
Billing and Invoicing: Manage the preparation and processing of resident invoices across various payment sources, including private pay, Medicare, Medicaid, Elderly Waiver, and healthcare insurance.
Payroll: Process bi-weekly payroll, handle manual adjustments, and coordinate with corporate payroll to ensure accuracy and timeliness.
Budget and Accounts Payable: Assist in preparing and monitoring the operational budget, while ensuring accounts payable deadlines are met and procedures followed.
Collections: Manage accounts receivable, issuing payment notices, and following up with residents and families to ensure timely payments.
Problem Solving: Resolve billing questions, discrepancies, and payment issues while effectively communicating with residents, families, and third-party payers.
Resident Support: Be a go-to resource for residents, helping them understand their statements, coordinating events, assisting with fundraising, and addressing general inquiries.
Reporting and Compliance: Prepare census reports, financial updates, and other key documents for internal and external stakeholders, including state and federal agencies.
Leadership: Serve as part of the leadership team, overseeing the Administrative Office Assistant and contributing to the success of the community.
Administrative Support: Provide backup for reception, greet visitors, direct vendors, and assist with tours as needed.
If you have prior experience in healthcare, a passion for supporting others, and are looking for a dynamic role where no two days are the same, we encourage you to apply!
What You'll Gain
In addition to the competitive compensation you'd expect, WesleyLife offers true flexibility. You don't want to work all the time, and we don't want you to! In addition, our locations are filled with team members who have one another's backs and leaders who genuinely care about each team member as a person. We're committed to creating the best work experience you've ever had. Why not give us a look today?
Compensation:
The starting Salary will be based on years of experience.
Daily Pay: Use this free app to access your wages before payday to handle unexpected expenses.
Health and Financial Benefits:
Comprehensive Benefits Package: Including healthcare, vision, dental, and 401K.
Scholarship Reimbursement: Up to $3,000/year for educational pursuits.
Tuition Reimbursement: Up to $1,500/year for furthering your education.
Wellness Incentives: Free wellness membership and cash incentives for staying healthy.
Educational Discounts: Enjoy an 18% discount at Purdue University Global.
Additional Perks:
Referral Bonus Program: Earn bonuses for referring qualified candidates.
Voluntary Benefits: Life, accident, and critical illness coverage available.
Ready to Make a Difference?
We're excited to meet people who share our passion for service, wellness, and community.
Apply today and help us continue to revolutionize the aging experience - the WesleyLife Way.
WesleyLife believes in welcoming all people to our team and is an equal opportunity employer. Because of our commitment to your health and well-being, you will be required to successfully complete a pre-hire health assessment, drug screen, and tobacco screen.
Office Coordinator
Office manager job in Des Moines, IA
The Office Coordinator, under the direction and supervision of the Community Manager and FirstService Residential provides superior customer service to homeowners; is responsible for assisting in the daily office operations of the Association; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. This includes but is not limited to all office tasks as outlined below. The hours are Monday - Friday 7:30 a.m. - 4:00 p.m. There may be occasional hours outside of this schedule to support the events hosted by the Association or to provide coverage for weekend shifts.
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
* Accountability for servicing customers with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
* Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
Communication with Homeowners
* Foster a welcoming and friendly environment for homeowners, staff, and vendors.
* Assist with Communicating with homeowners about activities on the property, which may affect them via Connect, Email, Phone, Posting signs in message board etc.
* Respond to homeowner's questions and concerns on a timely basis.
* Assist in providing individualized communications to homeowners about pertinent matters.
* Assist in planning, organizing, and communicating details of all Association events to residents, and be present for association planned events
Manage Building Information
* Key management and adherence to unit entry policies
* Assist in maintaining Connect database of homeowners and property information as well as utilizing it as a form of communication.
* Assist in maintaining calendars of building activities.
* Help to ensure that information utilized by other staff is kept current.
Violations Oversight
* Must have comprehensive knowledge of the rules and regulations, Declaration, and expectations of the Board of Directors.
* Drives around the property to perform violation inspections of the community.
* Processes the violation letters upon completion of each inspection.
* Tracks violation status and conducts repeat inspections accordingly to ensure compliance or need to escalate the violation.
Building Maintenance
* Assist in maintaining updated Vendor List.
* Help to coordinate day-to-day building maintenance issues with staff and/or vendors and make sure that proper authorization for the job is acquired before starting project.
Respond to Resident Inquiries and Requests-General
* Respond to homeowner's questions and concerns. The office is the central on-site contact for addressing homeowner questions and concerns.
* Answer all incoming calls, answer all emails, and voice mails in a timely manner.
* Write Work Orders for On-Site Maintenance Tasks.
Order Services/Approve Payments
* Help to place orders for supplies and services needed for the Association.
* Submit charge forms to Association in a timely manner for charges and payments made by owners.
Miscellaneous Duties/Projects
* Work on miscellaneous projects, as necessary or as requested by the Community or Association Manager.
* Sort, label and log packages and deliveries. Monitor package room.
* Work on miscellaneous duties and tasks as necessary for proper operation of the building.
Connect
* Assist in maintaining all owner and renter information in Connect.
* Assist in maintaining updated association information with Community Manager and Association Manager.
* Help to distribute memos, letters, and other relevant information to homeowners.
Additional Duties & Responsibilities
* Practice and adhere to FirstService Residential Global Service Standards.
* Conduct business at all times with the highest standards of personal, professional and ethical conduct.
* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
* Ensure all safety precautions are followed while performing the work.
* Follow all policies and Standard Operating Procedures as instructed by Management.
* Perform any range of special projects, tasks and other related duties as assigned
Skills & Qualifications:
* Associate's or Bachelor's Degree
* Previous Association Management experience or a general understanding of Condo Associations
* Excel, Outlook and Word experience
* Customer service focused and understands the value of a smile and positive interaction.
* Ability to work as a team and communicate with fellow team members: Community Association Manager, Maintenance Manager and Office Attendants.
* Ability to multi-task and prioritize duties.
* Professional demeanor and collaborative attitude.
* Proactive and deadline oriented.
* Resourceful and decisive in handling of daily issues.
* Articulate and can communicate clearly in writing and verbally.
* Superior attention to detail, organizational and follow-up abilities.
* Reliable, punctual, and discreet.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
* Standing, sitting, walking throughout the property, ability to lift/move up to 30 lbs., use of a keyboard
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.
Compensation: $21 an hour
Disclaimer Statement:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Manager Customer Experience
Office manager job in Des Moines, IA
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Branch Support Manager
Office manager job in West Des Moines, IA
**About this role:** Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com (********************************************* .
**In this role, you will:**
+ Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives
+ Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance
+ Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements
+ Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations
+ Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements
+ Work independently to identify, strategize and make recommendations for support function by providing support and leadership
+ Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners
+ Identify and provide consultation on opportunities for process improvement and risk control development
+ Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets
+ Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets
**Required Qualifications:**
+ 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration
**Desired Qualifications:**
+ 1+ years of leadership experience
+ Successfully completed FINRA Series 9/10 to qualify for immediate registration (or FINRA recognized equivalents).
+ Familiarity with Support Center model
+ Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective
+ Strong client service skills
+ Strong attention to detail and accuracy skills
+ Effective organizational, multi-tasking, and prioritizing skills
+ Strong verbal, written, and interpersonal communication skills
**Job Expectations:**
+ US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required
+ This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location
+ This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
+ This position is not eligible for Visa sponsorship.
+ Ability to travel up to 20% of the time.
**Posting Locations:**
13625 California St., Omaha, NE 68154
6400 Westown Pkwy Ste 115, West Des Moines, IA 50266
6100 S Old Village Pl., Sioux Falls, SD 57108
6003 Old Cheney Rd, Ste 200, Lincoln, NE 68516
Other locations within the support center may be considered.
**Posting End Date:**
18 Dec 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-500473
Box Office Supervisor | Part-Time | Iowa Events Center
Office manager job in Des Moines, IA
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
This position will assist in the management and effective operations of ticketed events. The Box Office Supervisor will provide supervision and training to all part time Ticket Office employees as well as manage events. A flexible schedule and ability to work independently is necessary for this position.
This role pays an hourly rate of $15.00-$16.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 26, 2025.
Responsibilities
* Provides leadership in the absence of the Ticket Office Managers
* Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
* Authority to make financial decisions related to individual customer ticket orders
* Provides event and ticket information as required
* Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
* Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
* Maintains an effective working relationship with co-workers, event promoters and the general public
* Answers phones and provides event information
* Assists Ticket Office Managers during events
* Assists in preparing ticket office statements and settlements with promoters as requested
* Assists at ticket window as needed
* Assist in the prevention of credit card fraud
* Perform other duties as assigned
Qualifications
* High school diploma or equivalent preferred
* One or more years' experience supervising others, preferably in a live event setting
* Knowledge of sales techniques and practices
* Ability to work independently and as part of a team
* Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
* Must be able to communicate clearly and concisely in the English language, both orally and in writing
* Ability to safely and accurately handle and account for large sums of money
* Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
* Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
* Knowledge of Paciolan Ticketing is highly desired.
* Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyManager of Triage & Support
Office manager job in Des Moines, IA
Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, Lightedge has been successful in offering businesses alternatives that streamline operations, improve reliability, and reduce costs. If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change daily, then Lightedge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The primary responsibility of the Triage & Support Manager is to lead the Support teams to ensure that every customer interaction is upholding Lightedge's customer-centric culture. They will also drive performance improvement through data analysis, process design, coaching, and customer service training. Success in this position will result in inspiring and empowering the team, while further propelling the satisfaction of our customers.
Must be flexible in working nights and weekends as needed, as well as maintaining an on-call schedule. This position reports to the Director of Operational Excellence If you are someone who wants to join a rapidly growing team and impact change, while constantly expanding your technical knowledge, aptitude, and exposure, this is a fantastic opportunity for you! Leadership & Team Management
Manage and develop a team of 24x7 Support Supervisors, Support Engineers, Premier Support Engineers, Support Technicians, Triage Technicians, and Shift Supervisors staffed for both day and night coverage.
Lead regular stand-up and tactical meetings to review priorities, open incidentsescalations, and operational performance.
Conduct weekly 1:1 meetings with direct reports and skip-level meetings as needed to ensure communication and alignment.
Create, maintain, and post shift schedules ensuring adequate coverage across all time zones and platforms.
Collaborate with the Lightedge Training Team to maintain a robust and evolving training program for Support and Triage staff.
Be a decision maker for Operations Support
Operational Oversight
Act as on-call Incident Manager during Major Incidents, providing real-time coordination, communication, and leadership.
Serve as Problem Manager post-major incident to drive Root Cause Analysis (RCA), documentation, and follow-up actions.
Oversee triage processes to ensure incidents, cases, and requests are handled efficiently and within SLA targets.
Lead and support participation in Product, Support, and internal cross department Lightedge projects that impact support operations.
Ensure support SLA adherence
ServiceNow Administration & Analytics
Develop, maintain, and optimize ServiceNow Analytics, Dashboards, and Lists to measure performance, workload, and SLA compliance.
Maintain ServiceNow Knowledge Articles as acting librarian for the Operations Support Knowledge Base (KB), ensuring all support levels adhere to KCS (Knowledge-Centered Service) principles.
Ensure that all Incidents, Cases, and Requests are properly categorized and documented within ServiceNow.
Collaboration & Process Improvement
Partner with Platform Engineering, Security, Public Cloud, and IT teams to resolve complex customer issues and identify systemic improvements.
Drive the adoption of ITIL best practices across triage, incident, and problem management functions.
Identify and implement process and workflow improvements to enhance efficiency, knowledge sharing, and customer satisfaction.
Continually drive Alerting improvements with Triage, Monitoring and Automation teams.
Qualifications
5+ years of progressive experience in Technical Support, Service Desk, NOC, or Infrastructure Operations, including 2+ years in a management role.
Proven experience leading 24x7 support teams or shifts in a Managed Services Provider (MSP) or Cloud/Infrastructure environment.
Strong understanding of:
ServiceNow Cases, Requests/Service Catalog Requests, Incidents, and Changes
CSDM/CMDB model including Configuration Items (CIs), Assets, and Relationships
Demonstrated ability to manage major incidents and perform detailed root cause and trend analyses.
Exceptional communication, problem-solving, and leadership skills.
Familiarity with ITIL, KCS, and continuous improvement methodologies.
Technical Experience
Intermediate knowledge supporting some or all of the following areas:
ServiceNow: ITSM, ITOM, CSM, and SOW
Server Operating Systems: IBM i, Windows, Unix, and/or Linux
IBM Operations: Scheduled jobs and automation tasks
Virtualization Technologies: VMware, Nutanix AHV, or Hyper-V
Server Hardware Platforms: Dell, HPE, Lenovo, etc.
LAN/WAN Networks: Cisco, Juniper, Arista, etc.
Firewalls and Security: Palo Alto, Fortigate, Cisco ASA, etc.
Web Services: Apache, IIS, and related components
Databases: MySQL, Microsoft SQL Server, MongoDB, etc.
VPN Technologies: IPSEC and SSL VPN
Load Balancers: F5, NSX, and comparable solutions
Performance Metrics
SLA compliance rates for Incident and Request response/resolution
Major Incident recovery time and post-incident RCA completion
Knowledge article quality and usage metrics (KCS adherence)
Support staff engagement, training completion, and performance improvement
ServiceNow dashboard accuracy and operational visibility
Auto-ApplyBox Office Supervisor | Part-Time | Iowa Events Center
Office manager job in Des Moines, IA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
This position will assist in the management and effective operations of ticketed events. The Box Office Supervisor will provide supervision and training to all part time Ticket Office employees as well as manage events. A flexible schedule and ability to work independently is necessary for this position.
This role pays an hourly rate of $15.00-$16.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 26, 2025.
Responsibilities
Provides leadership in the absence of the Ticket Office Managers
Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
Authority to make financial decisions related to individual customer ticket orders
Provides event and ticket information as required
Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
Maintains an effective working relationship with co-workers, event promoters and the general public
Answers phones and provides event information
Assists Ticket Office Managers during events
Assists in preparing ticket office statements and settlements with promoters as requested
Assists at ticket window as needed
Assist in the prevention of credit card fraud
Perform other duties as assigned
Qualifications
High school diploma or equivalent preferred
One or more years' experience supervising others, preferably in a live event setting
Knowledge of sales techniques and practices
Ability to work independently and as part of a team
Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
Must be able to communicate clearly and concisely in the English language, both orally and in writing
Ability to safely and accurately handle and account for large sums of money
Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
Knowledge of Paciolan Ticketing is highly desired.
Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyOffice Administrator
Office manager job in Boone, IA
Boone, IA Monday-Friday 8am-5pm $17hr.-$18hr. Key Responsibilities Manage day-to-day office operations and maintain a clean, organized workspace Greet and assist visitors, clients, and vendors Handle incoming calls, emails, and correspondence Schedule meetings, appointments, and travel arrangements
Maintain office supplies inventory and place orders as needed
Assist with document preparation, data entry, and filing
Support HR and accounting teams with administrative tasks
Coordinate office events, meetings, and staff communications
Ensure compliance with office policies and procedures Qualifications
High school diploma or equivalent (associate or bachelor's degree preferred)
1-3 years of administrative or office support experience
Strong organizational and multitasking skills
Excellent written and verbal communication
Proficiency with Microsoft Office (Word, Excel, Outlook) and general office software
Professional demeanor and strong customer-service skills
Ability to maintain confidentiality and handle sensitive information Why work for Advance Services, Inc.
We are your employment specialists
There is NEVER a fee for our employees
Weekly pay
Safety and attendance incentives
Health Benefits
PTO
Referral Incentives
Apply for this job by clicking the apply button, and applying on our website at *********************** or call our office at **************
Advance Services is an equal opportunity employer
#402
Guest Service Manager
Office manager job in Altoona, IA
Introduction:
We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front desk and guest services operations of our restaurant. The Guest Services Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualifications:
Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan (US only), Employer RRSP match (Canada only)
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
Guest Services Manager
Office manager job in Urbandale, IA
Job details$16 - $18 per hour +tips Job type: Full-time night and weekends Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Introduction:
We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front of house and guest services operations of our restuarant. The Guest Services Manager will be responsible for managing a front of house team, ensuring that every guest receives great service in a timely manner while maintaining a clean appearance throughout the restuarant. A successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage and lead a front of house team
Oversee the daily operation of serving buffet guests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized dining area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualifications:
Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Strong customer service skills
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan
Professional development opportunities
Positive and supportive work environment
View all jobs at this company
Customer Service Manager - In Office
Office manager job in West Des Moines, IA
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Front Office Supervisor | Fairfield Inn and Suites | West Des Moines, IA
Office manager job in West Des Moines, IA
What You'll Do:
You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you'll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.
Here are a few other tasks you'll be responsible for on a daily basis:
· Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism
Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
Stepping in to complete daily hotel front desk tasks.
Assisting Guest Services Manager with monitoring performance and attendance.
Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and one to three years of related experience. No wallflowers wanted-you must be able to contribute to a collaborative and diverse team dynamic while quickly assessing situations and creating effective resolutions to problems. A passion for customer service is an absolute must.
When You're Here:
Sometimes you'll be behind a desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Box Office Supervisor | Part-Time | Iowa Events Center
Office manager job in Des Moines, IA
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
This position will assist in the management and effective operations of ticketed events. The Box Office Supervisor will provide supervision and training to all part time Ticket Office employees as well as manage events. A flexible schedule and ability to work independently is necessary for this position.
This role pays an hourly rate of $15.00-$16.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching
This position will remain open until December 26, 2025.
Responsibilities
Provides leadership in the absence of the Ticket Office Managers
Builds and runs reports and gathers sales information to provide to internal staff and promoters on event day
Authority to make financial decisions related to individual customer ticket orders
Provides event and ticket information as required
Provide excellent customer service and resolve issues promptly when dealing with internal and external clients
Investigates questions and problems related to ticket sales and develops solutions for the general public, event promoters, ticket office personnel and management
Maintains an effective working relationship with co-workers, event promoters and the general public
Answers phones and provides event information
Assists Ticket Office Managers during events
Assists in preparing ticket office statements and settlements with promoters as requested
Assists at ticket window as needed
Assist in the prevention of credit card fraud
Perform other duties as assigned
Qualifications
High school diploma or equivalent preferred
One or more years' experience supervising others, preferably in a live event setting
Knowledge of sales techniques and practices
Ability to work independently and as part of a team
Demonstrated ability to work with, motivate, support and involve employees in accomplishing goals and objectives
Must be able to communicate clearly and concisely in the English language, both orally and in writing
Ability to safely and accurately handle and account for large sums of money
Demonstrated ability to work under pressure and handle difficult situations with courtesy and tact when dealing with the public and promoters
Excellent computer and data manipulation skills; including software such as Microsoft Office and intermediate to advanced Excel skills highly desired
Knowledge of Paciolan Ticketing is highly desired.
Must be available to work a flexible schedule including long hours, nights, weekends and holidays as needed
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-Apply