Office manager jobs in Bristol, VA

Job Description Beech Mountain Resort is seeking a highly motivated candidate for the role of Tubing manager. This position is responsible for the operation of the tubing facility and overseeing the well-being of customers and staff. · Assist in training, scheduling, and payroll of attendants on operation of conveyor lift. · Communicate safety expectations to customers. · Being aware and present to ensure a safe and efficient operation. · Professional use of handheld radio. · Opening and closing of conveyors, including but not limited to, snow shoveling and general maintenance. · Consistent daily inspections of conveyor, tubes and tubing lanes throughout the day. · Monitoring and controlling guest traffic. · Must possess exceptional communication and dedication to providing a quality guest experience. Beech Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

PHYSICAL OFFICE LOCATION: PEC Headquarters - 201 S Ave F, Johnson City, TX 78636 Hybrid Work Options Available $142,480.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits *Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training. Position Summary This position is responsible for the overall administration, management, planning, directing and coordinating of governance matters and supporting the work of the PEC Board of Directors. The position is also responsible for overseeing and managing a team of executive assistants who support Senior Leadership at PEC. The role is crucial to ensuring a high level of collaboration and support of multiple cooperative functions. Essential Duties & Responsibilities Governance Maintain detailed understanding of legal and other compliance requirements, including those under PEC bylaws, tariff, policies and other corporate governance documents In coordination with the Legal and Compliance departments, maintain and prepare corporate documents Supervise the work of governance employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes Maintain superior relations with all levels of clients, including Board of Directors, Members, management and staff Oversee planning and creation of meeting agendas and material preparation for Board of Directors' meetings Provide long range planning for Board of Directors policy development, including strategic topics and sequencing Identify and monitor completion of Board of Director requests Supervise the administration of the PEC open records program Manage Board of Director's elections, including delivery of uniform, impartial and fair administration, coordination of cross-functional teams, supervising member engagement, educational communications, and contacts, and oversight of election services provider . Perform analysis and troubleshooting of issues reported by members or internal business units Develop and report on program procedures, performance measurements, tracking procedures, budget and guidelines Design, write and edit materials including memoranda and correspondence for internal and external use Schedule appointments and meetings Coordinate activities with other departments .. Executive Support Supervise and manage the executive assistants(EAs) that support the PEC Senior Leadership Team, ensuring smooth daily operations and that a high-level of administrative support is provided Set clear performance goals and expectations for EAs and provide regular feedback Foster collaborative communication among the EAs Conduct regular meetings to discuss: weekly calendars, schedules, events, challenges, share best practices, and facilitate team development Collaborate with executives to determine needs and find ways to enhance EA support Identify opportunities for professional development Maintain, identify and lead technology solutions in coordination with the IT Department to optimize functionality and efficiency Implement corporate and departmental policies, procedures and service standards in conjunction with management Develop and maintain high standards for all tasks, ensuring accuracy and consistency Ensure compliance with organization policies and procedures Provide guidance and support for complex tasks Maintain the security of confidential information Stay abreast of advances in technology Demonstrate regular and prompt attendance Perform other related duties as necessary or assigned ... ... ... ... Supervisory and/or Leadership Responsibilities A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities Knowledge, Skills & Abilities Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting Knowledge of corporate governance issues, with experience in utility or power industry favore Knowledge of principles and processes for providing customer service Knowledge of fiscal and budgetary processes Skilled in planning, organizing, and time management Skilled in prioritizing and managing changing priorities Skilled in Microsoft Office Suite and other relevant software and technologies Skilled in the use of project management tools and collaboration platforms Skilled in preparing and conducting presentations Skilled in anticipating, identifying, analyzing and resolving conflict and problems Skilled in monitoring and managing performance Skilled in appropriately interpreting policies and guidelines Skilled in drafting briefing materials and policies Ability to lead and train others ... Ability to communicate effectively orally and in writing Ability to listen and understand information provided orally and in writing Ability to handle sensitive and confidential information with the utmost discretion and professionalism .... Minimum Qualifications - (Education, Experience) Bachelor's Degree Directly related experience may substitute for education Five years of Corporate Governance experience Three to five years of supervisory experience, including three of years of direct supervisory experience (preference for supervision of administrative professionals) Valid Driver's License Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The employee may be required to stand; reach with hands and arms, stoop and kneel The employee may be required to sit or stand for long periods of time The employee may be required to lift, carry, push, pull or move up to 25 pounds The employee may be required to travel Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period This position may be required to work more than 40 hours per week This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative. Position Open Until Filled Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 13 years and counting! Come develop your career with an award-winning, customer focused automotive group. We're looking for an OFFICE MANAGER to join our Friendship Family! Our ideal candidate is self driven, enjoys working with others, and has a desire to succeed with a growing automotive group. What You'll Do: Lead an administrative team Post entries for daily banking and prepare deposit Maintain accounting schedules Process financial services products and write refund checks Reconcile manufacturer statements Manager floor plan compliance to include payoffs, flooring, reconciliations, and audits Assist Controllers with month-end closing process Ensure consistent and timely scanning of accounting, service, and parts documents Qualification Checklist: 2+ years dealership experience preferred Working knowledge of tag and title processing at the dealership level Strong multi-tasking abilities Basic understanding of Microsoft 365 Excellent verbal and written communication skills Benefits: You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.

Job Description As the Product Escalation Manager, your predisposition is to care deeply about how your product works for customers and customer satisfaction. Belonging to a customer focused SCRUM team, you represent the tip of the sphere for your team. You're the first team member to have the opportunity to resolve issues that were not resolved by the Core Support Team. You're also uniquely positioned between the Product Owner and SCRUM Master, to effect needed changes to the product, and or documentation, that will help reduce future support issues and therefore drive higher levels of customer satisfaction with your team's product. In your important role your cadence matters and ultimately controls the speed at which your team's OODA Loop will spin, which dictates how well your team can adapt to changing and urgent circumstances. RESPONSIBILITIES: In order of priorities: Act as the essential member that provides the team with accurate and daily situational awareness of application field performance and field reliability. To perform this, you will need to lean forward, with an intense desire to know how your product is performing using information methods and sources: Seeking out early indicators of the products performance at beta locations, critical mission upgrades and critical mission installations. Timely trend analysis of incoming support calls / Jiras related to product performance and reliability. Internal Spies - defined as those within ECRS who can keep you abreast of changing and pressing conditions such as, Release Manager, Project Managers, Consultants, Installers and from knowledgeable support team members, etc. External Spies - defined as those externally of ECRS who can keep you abreast of changing and pressing conditions such as key customer power users of product. Review and reproduce escalated issues, then create a corresponding Jira if needed. Create Jira's for missing user facing documentation and set the correct priority for correction. In a timely manner, directly update or create a new Knowledge Base article to provide the internal technical guidance needed to properly support product. Assist the rest of the Development team in testing and applying Alpha/Beta fixes in-house and at customer locations. Create Jira's for bugs and meaningful feature requests. Act as the technical resource for meetings when required by their Product Owner/Scrum Master or with Project Managers/Customer Care representatives. Provide additional training and information to the Core Product Support Team when new issues/fixes are available or if information/testing was missing in the original escalation. Work with the Product Owner to provide clear information on bugs and feature requests. Communicate with the SCRUM Master on critically urgent issues. Report to the SCRUM Master on product quality or team member failures that have reduced quality. QUALIFICATIONS: Strong work ethic, professional attitude and a team player. Top-tier customer service skills with a drive to produce high-quality work and deliver top-notch customer service. Experience with database troubleshooting and retail management application. Excellent written and verbal communication skills. Ability to self-manage. Ability to prioritize and multitask amongst changing priorities. Advanced root cause analysis and troubleshooting skills, applied to databases is a plus. Basic knowledge of PC hardware, and Windows and Linux operating systems software. Ability to follow and write step-by-step instructions. Technical mentoring experience is a plus. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. ABOUT ECRS: ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions. We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.

We are seeking an organized, detail-oriented Business Office Manager to oversee the administrative and financial operations of our nursing home in Greenville, Tennessee. This role plays a vital part in ensuring smooth daily operations, accurate billing, and exceptional customer service for residents and their families. Responsibilities: • Manage accounts receivable, billing, collections, and resident trust accounts • Oversee payroll processing and employee records management • Maintain accurate financial and administrative records in compliance with regulations • Provide excellent customer service to residents, families, and staff • Collaborate with leadership to ensure efficient office operations Qualifications: • Previous experience in a business office or financial management role, preferably in healthcare or long-term care • Strong knowledge of billing, collections, and payroll processes • Excellent organizational, communication, and problem-solving skills • Proficiency with office software and financial systems • Ability to work independently and as part of a team We offer a competitive salary, benefits package, and a supportive work environment committed to excellence in resident care. Equal Opportunity Employer

Minimum Qualifications High School diploma or equivalency and demonstrated possession of competencies necessary to perform the work. Ability to pass a criminal background check. Minimum 18 years of age. Preferred Qualifications Genuine commitment to customer service Strong interpersonal communication skills and a friendly demeanor Computer skills in document/spreadsheet design, (Google Drive, Adobe suite, etc.) Close attention to detail Effective organization skills Also, an ideal candidate will have customer service experience and knowledge of Tickets.com and ProVenue ticketing system.

Morrison Healthcare Salary: $51,000-52,000 Schedule: Monday-Friday from 7am-4pm or 8am-5pm. Weekends and Holidays as needed. Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all Patient Experience Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success Compose patient satisfaction reports as needed to management. Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Healthcare are offered many fantastic benefits. * Medical * Dental * Vision * Life Insurance/ AD * Disability Insurance * Retirement Plan * Flexible Time Off * Paid Parental Leave * Holiday Time Off (varies by site/state) * Personal Leave * Associate Shopping Program * Health and Wellness Programs * Discount Marketplace * Identity Theft Protection * Pet Insurance * Commuter Benefits * Employee Assistance Program * Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *************************************************************************************************** Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1490261 Morrison Healthcare STACEY MOONEY [[req_classification]]

Why Ingles Ingles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within! At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If you're ready to advance your career in retail management, we'd love to hear from you! Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations. This position is responsible for supervising and directing all front-end activities and operations. Key Responsibilites * Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly. * Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy. * Open additional registers whenever three or more customers are in line to minimize wait times. * Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs. * Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies. * Process Western Union and Money Order transactions. * Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files. * Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed. * Enforce dress code and monitor breaks per company and federal guidelines. * Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly. * Use override key only in compliance with company policy. Requirements * Exceptional customer service skills. * Previous cashier or front-end experience is required. * Must be flexible and able to adapt to changing needs especially during times of high volume and/or stress. * Must be able to read and do simple math problems. * Wants to be part of a team in a fast-paced environment * 18 years of age or older Benefits * Weekly pay with direct deposit * Medical, dental, vision, life, and disability insurances * 401(k) with company matching * Opportunities for advancement * Paid holiday, vacation, and sick leave (FT only) * Paid bereavement and jury duty leave (FT only) * Company paid life insurance (FT only) * Scholarship program for High School Seniors Nearest Major Market: Knoxville

Store - JOHNSON CITY, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. Additional Information * Posting Date: Nov 4, 2025 Compensation

Job DescriptionBenefits: 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Support Services SupervisorStatus: Full-Time, Non-Exempt Reports To: Support Services Manager Position Summary The Support Services Supervisor leads front-office operations to ensure patients receive timely, accurate, and professional service. This role oversees support staff, monitors workflow, and supports registration, scheduling, and check-out functions. The ideal candidate is organized, confident, and leads with professionalism, accountability, and teamwork. Primary Responsibilities Supervise and support front-office staff and adjust assignments based on patient volume and workflow Train new employees and reinforce accuracy, service standards, professionalism, and communication Ensure accurate documentation, insurance verification, and referral requirements Support proper scheduling and provide hands-on help during peak patient flow Monitor copay and balance collection; reconcile daily cash drawers Respond to patient concerns professionally and communicate clearly with providers and staff Secondary Responsibilities Provide coverage for registration, scheduling, phones, and check-out as needed Maintain supply organization and coordinate vendor or facility needs Participate in meetings, training, and continuous improvement efforts Follow HIPAA, OSHA, safety, and internal compliance standards Qualifications High school diploma or equivalent required Prior medical office experience preferred Leadership, scheduling, billing, or patient-service experience highly valued Ideal Strengths Strong verbal communication and service mindset Accuracy, attention to detail, and follow-through Calm, professional presence in a fast-paced environment Ability to resolve problems and manage competing demands Compensation & Wage Structure Wage: $20.00 per hour Eligible annually for cost-of-living wage increases, based on organizational guidelines and annual review outcomes Job Details Job Type: Full-time Expected Hours: 40 hours per week Medical Specialty: Dermatology Schedule 8-hour shift Monday through Friday Why This Role Matters This position directly influences the patient experience at check-in, throughout their visit, and during follow-up scheduling. Our team values service, humility, and accountabilityand we are proud of the standard we strive to uphold every day. If leadership through service is important to you, and you enjoy helping a team operate smoothly and efficiently, we encourage you to apply. Employment Contingencies: Employment may be contingent upon background screening, reference verification, and compliance with internal policies.

This is a unique position that requires financial, organizational, logistical, and communication skills to be successful. It requires the person to work independently, but receives direction well. This position is responsible for the day-to-day workings of both the Center for Interprofessional Collaboration (which includes six people) as well as supportive to the day-to-day workings of Bishop Hall - an interprofessional simulation center that is used by all colleges within the Academic Health Sciences Center as well as outside partners. Because of the nature of the work that is done both within the Center and Bishop Hall, being a good communicator (both verbally and electronically) is essential. The person logistically must be able to see the big picture of processes, but also be able to carry out the details of the big picture to ensure success of the logistical issues. The Office Coordinator reports to the Assistant Vice Provost and Director of the Center for Interprofessional Collaboration and supports three primary areas: the Center for Interprofessional Collaboration, Bishop Hall, and interprofessional programming during IPE Training Days. Core responsibilities include managing calendars, scheduling meetings, and preparing correspondence, reports, and meeting minutes for internal and external engagement. The role may require an alternate work schedule to support Center initiatives and events in Bishop Hall. The position also supports financial operations by managing procard and Ebucs purchases, receipts, and audits, and by managing the day-to-day financial activities of the Center and Bishop Hall. Additional responsibilities include overseeing multimedia communications, serving as a liaison with university stakeholders, coordinating building issues with ETSU facilities, and managing the Bishop Hall room reservation calendar. The role provides logistical planning and direct support for non-programmatic IPE events and training sessions held in Bishop Hall or other locations. Knowledge, Skills, and Abilities * Knowledge of office practices, procedures, and equipment. * Skill in interpersonal communication with constituents of diverse backgrounds. * Skill in prioritizing multiple tasks required for own work and work of others. * Ability to learn new technology as needed (e.g., Teams, learning platforms). * Ability to work independently and as a member of a diverse team. * Ability to communicate effectively. * Ability to solve problems, conceptualize, make decisions, and accept responsibility. * Ability to meet deadlines and work under pressure. * Ability to apply skills in accomplishing goals and objectives. * Ability to maintain confidentiality and professionalism with all associated duties. * Skill in Microsoft Office products. Required Qualifications * Associates degree plus three (3) years secretarial office experience, or an equivalent combination of education and experience Preferred Qualifications * Bachelor's degree preferred or equivalent work experience * Certified Authorization Professional (CAP) Certification Physical Demands * Prolonged standing (e.g., up to 4+ hours) * Sitting for extended periods (e.g., at a computer or workstation) * Climbing stairs or ladders * Crawling, kneeling, crouching * Reaching overhead or below waist level * Balancing on uneven surfaces * Lifting objects up to 25lbs * Carrying files, equipment, or supplies short distances * Pushing or pulling carts, furniture or equipment * Twisting torso or neck * Remaining in one position for extended periods * Frequent typing or keyboard use * Visual acuity to read printed and electronic materials * Hearing to distinguish sounds (e.g., phone calls, alarms) * Speaking clearly in noisy environment * Exposure to loud noises (e.g., machinery, crowd environments) Compensation & Benefits * Job Family - Administrative Associate 3 * Market Range - 4 (Salary Schedules) * For information on benefits please visit *************************************** Application Instructions * Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. * Employment contingent on a satisfactory background check. University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Job Description NOTICE TO TENNESSEE APPLICANTS: DUNHAM'S PARTICIPATES IN E-VERIFY IN TENNESSEE Questions should be directed to ************ LOVE TO TALK SPORTS? Dunham's Sports, one of the largest full-line sporting goods chains in the U.S., was founded in 1937 as Dunham's Bait & Tackle. Today we have over 250 stores in over 25 states from Maryland to Montana. We are looking for smiling, enthusiastic individuals with knowledge of sporting goods, merchandising skills and most importantly the ability to provide our customers an excellent level of service. This is a fun, fast-paced work environment with variety in the day to day operation of the store. Benefits Include: Merchandise discount Health, dental and vision coverage Prescription plan Life, STD, LTD insurance Vacation and Personal days 401(k) savings plan Dunham's is an Equal Opportunity Employer Responsibilities Operational, merchandising, administrative functions within the store. Leading and training a staff in providing exceptional customer service. Store opening and closing responsibilities. Driving sales through customer service and report analysis. Qualifications Must have 2 years of retail management experience. Strong organizational and leadership skills and interpersonal/communication skills; as well as problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to provide our customers with a high level of service, as well as train and motivate the staff to do the same. Build enthusiasm within the store to create a positive work environment. Merchandise knowledge preferred, such as apparel, field & stream, footwear, exercise, and general athletics. Availability to work any hours the store is open.

Essential Job Functions: * Promote and maintain efficient and courteous service to customers at all times to ensure that "No more than two customers waiting in line" policy is always followed. * Supervise and monitor the total functions of the front end. * Supervise and monitor all cashiers, courtesy clerks, and fuel associates. * Supervise and monitor the computer room operator and coordinate lane pick-ups. * Maintain security of safe and change funds. * Count safe during scheduled shifts. * Know and enforce security policies and procedures for store safes. Keep safes locked at all times. * Accountable for security of all safe combinations, keys, and numbers entrusted to you at all times. * See that all cash, deposits and pick-ups are properly handled. * Cash and approve checks and monitor check cashing and tendering procedure making sure they are correctly followed. * Promote use of ValuCard. * Monitor and enforce coupon handling procedures. * Monitor supply usage. * Promote and maintain good housekeeping on the front end including: * Clean check stands * Clean store fronts (inside and out) * Keep shopping carts clean and litter free * Keep parking lot free of debris and stray shopping carts * Keep adequate number of shopping carts on front end at all times. * Know and enforce company dress code policies including proper use of name tags. * Ensure that all funds are maintained and secured. * Follow all policies and procedures regarding any and all rental equipment * Know, follow, and enforce all state and local laws, as well as company policies and procedures regarding the sale of alcoholic beverages, tobacco products, and any other age restricted products * Know, follow and enforce all federal and state laws and company procedures regarding WIC and processing of EWIC. * Maintain and enforce all policies and procedures for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt. * Assist in maintaining the proper inventory levels of all items for sale in customer service area and candy racks. * Follow and enforce proper procedures for handling two-party checks and authorized payroll check procedures including check fees. * Follow and enforce all policies and proper procedures on banking and armored car services. * Follow proper procedures for the sale of Money Transfers, Money Orders, Postage Stamps, Coin Machines, Hunting and Fishing License, Rentals, Promotional Tickets and Lottery/Lotto tickets. * Ensure that all front end associates take all breaks and lunches as scheduled. * Verify all funds received from bank in accordance with company policies and procedures or armored car services. * Answer and facilitate all incoming phone calls. * Know, follow, and enforce all company policies regarding child labor laws. * Assist in giving produce tests to authorized cash register operators on weekly basis. * Assist in keeping checkout lines moving as fast as possible. * Assist cashiers in unloading the bottom of shopping carts. * Know, follow, and enforce all anti-money laundering (AML) policies and money service business (MSB) compliance. * Other duties may be assigned as needed. JOB QUALIFICATIONS: * Must be 18 years of age or older * Ability to meet standard Physical and Mental demands * Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis * Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies ?Benefits of working for Food City: 401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more! About Food City: Food City is a privately held, family-owned company with a driving mission to "run the best store in town." Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. If you're looking for a great career or the opportunity to try something different, consider becoming part of the Food City family.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

As the Product Escalation Manager, your predisposition is to care deeply about how your product works for customers and customer satisfaction. Belonging to a customer focused SCRUM team, you represent the tip of the sphere for your team. You're the first team member to have the opportunity to resolve issues that were not resolved by the Core Support Team. You're also uniquely positioned between the Product Owner and SCRUM Master, to effect needed changes to the product, and or documentation, that will help reduce future support issues and therefore drive higher levels of customer satisfaction with your team's product. In your important role your cadence matters and ultimately controls the speed at which your team's OODA Loop will spin, which dictates how well your team can adapt to changing and urgent circumstances. RESPONSIBILITIES: In order of priorities: * Act as the essential member that provides the team with accurate and daily situational awareness of application field performance and field reliability. To perform this, you will need to lean forward, with an intense desire to know how your product is performing using information methods and sources: * Seeking out early indicators of the products performance at beta locations, critical mission upgrades and critical mission installations. * Timely trend analysis of incoming support calls / Jiras related to product performance and reliability. * Internal Spies - defined as those within ECRS who can keep you abreast of changing and pressing conditions such as, Release Manager, Project Managers, Consultants, Installers and from knowledgeable support team members, etc. * External Spies - defined as those externally of ECRS who can keep you abreast of changing and pressing conditions such as key customer power users of product. * Review and reproduce escalated issues, then create a corresponding Jira if needed. * Create Jira's for missing user facing documentation and set the correct priority for correction. * In a timely manner, directly update or create a new Knowledge Base article to provide the internal technical guidance needed to properly support product. * Assist the rest of the Development team in testing and applying Alpha/Beta fixes in-house and at customer locations. * Create Jira's for bugs and meaningful feature requests. * Act as the technical resource for meetings when required by their Product Owner/Scrum Master or with Project Managers/Customer Care representatives. * Provide additional training and information to the Core Product Support Team when new issues/fixes are available or if information/testing was missing in the original escalation. * Work with the Product Owner to provide clear information on bugs and feature requests. * Communicate with the SCRUM Master on critically urgent issues. * Report to the SCRUM Master on product quality or team member failures that have reduced quality. QUALIFICATIONS: * Strong work ethic, professional attitude and a team player. * Top-tier customer service skills with a drive to produce high-quality work and deliver top-notch customer service. * Experience with database troubleshooting and retail management application. * Excellent written and verbal communication skills. * Ability to self-manage. * Ability to prioritize and multitask amongst changing priorities. * Advanced root cause analysis and troubleshooting skills, applied to databases is a plus. * Basic knowledge of PC hardware, and Windows and Linux operating systems software. * Ability to follow and write step-by-step instructions. * Technical mentoring experience is a plus. ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. ABOUT ECRS: ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity of a high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions. We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin.

Store - KINGSPORT, TN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. * Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results * Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs * Plan and lead the execution of class and in-store events in accordance with Company programs * Lead the omnichannel processes * Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits * Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed * Assist with the onboarding of new Team Members * Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development * Serve as Manager on Duty (MOD) * Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others * Acknowledge customers, help locate the product and provide solutions * Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget * Manage and execute the shrink and safety programs * Cross train in Custom Framing selling and production * In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager Other duties as assigned Preferred Knowledge/Skills/Abilities Preferred Type of experience the job requires: * Retail management experience preferred Physical Requirements Work Environment * Ability to remain standing for long periods of time * Ability to move throughout the store * Regular bending, lifting, carrying, reaching, and stretching * Lifting heavy boxes and accessing high shelves by ladder or similar equipment * If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit ***************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit ***************** Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

The GEAR UP Office Coordinator plays a central role in supporting the daily operations, communications, and program activities of the ETSU GEAR UP office. This position serves as a key representative and liaison for the program, ensuring smooth collaboration with university departments, partner school districts, and external organizations. The Office Coordinator applies a working knowledge of U.S. Department of Education and ETSU policies to support compliance and effective program delivery. This is a grant-funded position with a seven (7) year lifespan. In this role, the Office Coordinator provides comprehensive administrative and logistical support, including arranging staff travel, organizing meetings, preparing agendas and minutes, and managing follow-up actions. The position supports the Director and Associate Director by reviewing correspondence, assisting with annual performance reports, and maintaining critical databases that track student outcomes. Additionally, the Coordinator helps plan and coordinate educational activities and events across campus, liaising directly with Camps and Conferences, Housing, Sodexo, the Library, and other university partners. This position is also responsible for front-office functions such as greeting visitors, managing communication channels, maintaining supplies, and supporting staff with materials and inventory needs. As an essential member of the GEAR UP team, the Office Coordinator contributes to the program's mission by ensuring efficient operations, strong communication, and high-quality support for students, staff, and partners. Knowledge, Skills, and Abilities * Knowledge of the operation of a GEAR UP or similar type programs. * Ability to communicate effectively with program staff, school district offices, and external auditors. * Ability to maintain confidentiality regarding student information. * Strong analytical, organizational, and problem-solving skills. * Attention to detail and ability to meet strict deadlines. * Ability to work independently and to work as a team member of a college access team. * Ability to make sound, feasible decisions in a timely manner. * Ability to analyze problems in an objective and consistent manner. * Ability to communicate effectively both orally and in written form. * Proficiency in using office technologies and software (Word, Excel, etc.) to complete work assignments and support staff. * Ability to learn and support new and fast-changing technologies for documenting and assessing student engagement. * Ability to maintain flexibility, exhibit integrity, and exercise mature judgment, * Ability to display interpersonal skills using tact, patience, and courtesy while demonstrating exemplary customer service in working with students, parents, staff, and the public. * Knowledge of established university policies, regulations, and services. * Ability to interpret and apply policies accurately and consistently. Required Qualifications * High school diploma and two (2) years of relevant experience working with individuals and communities similar to the target population., or an equivalent combination of education, training, and experience. Preferred Qualifications * Bachelor's degree Compensation & Benefits * Job Family - Administrative Associate 3 * Market Range - 4 (Salary Schedules) * For information on benefits please visit *************************************** Application Instructions * Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. * Employment contingent on a satisfactory background check. University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.