FT Customer Experience Admin Coworking
Office manager job in Madison, WI
At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service.
As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals.
Your Future Role: Experience Coordinator
Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator!
You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you.
All this can be accomplished by:
* Providing a warm and professional welcome to visitors and users of the lab at reception.
* Effectively handling phone and in person requests for assistance.
* A keen attention to detail to anticipate Member needs.
* Opening and closing the lab location so that its ready for business and meeting our brand standards.
* Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
* Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
* Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
* Creating a community through contributions to member events and fostering ways to engage members and the local community.
* Generating interest in the lab by assisting with certain local marketing activities.
* Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements.
* Updating, charging, and maintaining accurate member information in billing software.
* Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
* Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)
Requirements:
* Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.
* Support and interact with members, visitors and lab staff
* Hearing - Ability to receive detailed information through oral and telephone communication.
* Talking - Clearly expresses ideas by means of spoken word.
* Ability to sit, stand, type and view a computer screen for extended periods of time (covers
repetitive motions and vision)
* Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.
Perks and Benefits:
* Competitive hourly rate
* Paid sick leave
* Potential bonus up to $500 per quarter
* 80 % Paid Medical, Dental, Vision (Yearly Open Enrollment)
* 50% Paid Short-Term and Long-Term Disability
* Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses
* Paid Parental Leave Policy
* 401K -through TriNet & Empower Retirement Services
* Employee Assistance Program (EAP)
* Commuter Benefits
* Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more
* Generous Paid Time Off, Sick Time and company paid holidays
* Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
* Employee Referral Program
Essential Knowledge, Skills, and Abilities:
* Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills
* Experience in delivering a high level of hospitality and handling customer service request
* Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision
* A high attention to detail and being keen to deliver great experiences
* Being a self starter but being open and willing to take direction
* Knowledge of Microsoft Office suite, including Word, Excel and Outlook
* Planning, managing, and executing events or meetings
* High School Diploma or equivalent
* Minimum 1 year experience in a hospitality position
Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws.
Office Manager
Office manager job in Madison, WI
Job Description
TIMEPROOFUSA was founded by some of the home remodeling industry's most respected leaders. We have quickly become America's fastest-growing home improvement company-providing roofing solutions to homeowners across the country. Our rapid growth is driven by one mission: to deliver uncompromising quality, dependable service, and lasting peace of mind to every customer we serve.
As an Office Manager, you'll be the central hub of TIMEPROOFUSA's daily operations, ensuring the entire branch runs smoothly, efficiently, and with professionalism that reflects our brand. You'll support leadership, coordinate administrative workflows, manage communication channels, and maintain the structure that keeps every department moving forward - all while creating an organized, positive, and high-performing office environment!
What You'll Do
Oversee day-to-day office operations, including administrative tasks, scheduling, supplies management, and facility upkeep.
Serve as the main point of contact for internal staff, vendors, and customers entering or contacting the office.
Maintain and organize company records, documents, and files within CRM systems (i.e. Salesforce) and internal platforms.
Support leadership and department heads with reporting, timekeeping, onboarding/offboarding, IT requests, shipping/receiving office needs, etc.
Manage office communications - emails, phone lines, mail, and customer inquiries
Coordinate meetings, trainings, office events, and company calendars to maintain seamless operations.
What's In It for You
$75k - $85k, depending on experience
Full benefits package - Medical, Dental, Vision, 401k, and PTO
Paid training and mentorship from industry-leading experts
Opportunities for growth - advance into HR, Operations, or Administrative Leadership positions
Supportive team culture built on communication, reliability, and recognition
Full-time, W-2 employment
What It Takes to Succeed
Strong organizational and time-management skills - you thrive in a fast-paced environment and keep the office running efficiently
Excellent communication and interpersonal abilities - you maintain professionalism and build trust with staff and clients.
Problem-solving mindset - you can anticipate needs, resolve issues quickly, and keep things moving.
Customer Experience Manager-Nights/Weekends-Part Time
Office manager job in Madison, WI
Store - HUNTSVILLE-MADISON, ALDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Auto-ApplyCustomer Account Manager 4
Office manager job in Madison, WI
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Retail Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Retail Enterprise Customer Account Manager will be focused on selling into Enterprise Retail named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
- Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
- Attend industry events, trade shows, and conferences relevant to your customer base.
- Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
- Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
- Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
- Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
- Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
- Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
- Share new product offers and innovations during business reviews to drive sales.
- Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
- Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
- At least 5 years of experience driving full cycle sales management process
- Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
- Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
- Experience selling SaaS solutions, preferably in HCM, WFM, Payroll and HCM Add-on modules.
**Preferred Qualifications:**
- Proven track record of building and growing customer relationships in an Enterprise territory.
- Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
- Strong consultative selling skills with the ability to understand customer/prospect business requirements.
- Excellent communication and presentation skills.
- Ability to work collaboratively with internal stakeholders and leverage executive relationships.
- Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
- Superior negotiation, written and verbal communication skills
**Travel:**
- Up to 50% travel
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $125,000.00 to $170,000.00 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Merchant Experience Manager
Office manager job in Madison, WI
The Merchant Experience Manager (MXM) leads the Relationship Managers and Merchant Support Specialists, and manages the associated daily operations. This includes operational responsibility for merchant retention processes and meeting the defined annual budgeted retention and sales goals. This position assists the Director of Merchant Experience with merchant escalations, leading campaigns, and working collaboratively throughout the organization.
The MXM is responsible for continual skill development of the team, ongoing coaching, and training, and oversight of tactical team responsibilities, including, but not limited to, successfully managing decision-maker level relationships within the merchant portfolio, conducting strategic reviews, contract renewals, proactively managing ISV partner and merchant issues and opportunities, and monitoring trends throughout the portfolio.
The MXM has defined operational metrics and goals related to the team's daily activities, as well as goals for retention and relationship development of the top 20 WRP merchant accounts.
Job Duties
* Manages the daily operations of the team, in order to achieve departmental goals, and continually improve performance, and processes. This includes hiring/firing decisions, setting goals, monitoring performance metrics, training and development, coaching, and performance management.
* Provides coaching, training, and leadership to all team members. Assesses performance, provides appropriate feedback, and promotes team engagement.
* Provides product, process, and sales training.
* Develops policies and procedures to ensure consistent, high quality customer service, leading to high customer retention rates.
* Provides support to the Relationship Managers and ISV Partner Support team when bringing on larger opportunities.
* Reviews and approves all merchant communications distributed by marketing, operations, or vendor system applications. Creates merchant communications, as necessary, and oversees the successful distribution.
* Responsible for the overall client satisfaction and NPS results.
* Produces, analyzes and reports on Partner merchant segments, service levels, and team performance. Identifies trends within the merchant portfolio and escalates, as necessary.
* Manages to the annual budget.
* Owns achievement of the attrition metric, including implementing appropriate processes and monthly review of attrition trends and closures. Works closely with RMs to ensure retention conversations are had and appropriate retention strategies are utilized.
* Develops relationships with decision makers at assigned accounts and top accounts within all RM portfolios.
* Plans, executes, and monitors the periodic strategic account reviews of the team to ensure they are conducted in an effective and timely manner.
* Oversees and supports the RM team in consultatively selling solutions to existing merchants, as appropriate. This includes the ongoing enhancement of the team's consultative sales skills.
* Oversees and supports the RM team in conducting pricing analyses and proactively managing contracts/renewals.
* Works closely with the ISV partner support and implementation teams. Identifies ISV merchant trends and reports them to the ISV partner team.
* Works effectively across internal departments.
* Leads merchant projects, including processing evaluations and complex integration conversions.
* Keeps DMS updated on all areas of team performance.
* Leads team meetings, coordinates meetings with other internal and external parties.
* Escalation point for merchant complaints, internal blockers, and fee waiver approvals.
* Weekend monitoring for card testing notifications and system outages.
* Approves timesheet and PTO for direct reports.
* Ability to perform the essential functions of this role with or without accommodation.
* Other duties as assigned.
Minimum Qualifications
* A bachelor's degree, or an equivalent combination of education and related experience.
* 5 years of customer service management, retention management, and/or client management experience.
* Technical proficiency in Microsoft Office and Internet.
* Excellent verbal and written communication skills.
PREFERRED QUALIFICATIONS
* 5 years of payments experience.
* Technical proficiency in Salesforce
* Strong client (merchant and bank) management skills.
* Excellent negotiation and consultative selling skills.
* Excellent project management and analytical problem-solving skills.
* The ability to work independently, as part of a team, and to lead cross-functional team efforts.
* Excellent team management, coaching and development skills.
* Strong time management skills, and the ability to manage and prioritize multiple tasks.
* The ability to identify, diagnose and solve client problems.
* Sound financial judgment.
Physical Requirements
* This position requires the ability to do one or more of the following throughout the day: stand, walk, sit, bend and reach above and below shoulder level. Involves frequent repetitive motion (typing, filing, etc.)
* The ability to drive, and occasional overnight travel.
Customer Experience, Program Manager | Central Region
Office manager job in Madison, WI
Career-defining. Life-changing.
At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what's possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career
About This Role:
Position: Program Manager, Customer Experience
Location: Remote - National US
About this role:
The Customer Experience team is responsible for partnering both internally and externally, including sales and commercial team along with key stakeholders at large health systems, to design and execute solutions that improve efficiency and outcomes.
Scope of Work:
Ability to perform role effectively for an average of 6 opportunities concurrently.
Support customer clinical, operational, financial goals via designing customer journeys to drive adoption of the Zio Service.
Align with brand priorities to ensure the customer experience (CX) is streamlined, personalized, and optimized.
Responsible for creating and leading end-to-end customer experience strategy and differentiated solutions informed by insights, analytics, and best practices.
Differentiate iRhythm as a trusted partner in ambulatory cardiac monitoring through the creation of operational efficiencies and standardization of care for patients with cardiac arrhythmias.
Partner with key stakeholders (Director + VP of Cardiovascular Service Line, Population Health, Chief of Cardiology + EP, etc.) within large health systems to align on goals and success metrics of cardiac programs, identify challenges with current cardiac monitoring program, and recommend solutions that enable health systems to optimize their program
Leverage career experience and iRhythm tools to create standardized, reproducible experiences for customer engagements
Collaborate closely with CX Senior Manager peers, with iRhythm area sales leadership and cross-functional team members such as EHR Integration Managers, Key Account Managers, Revenue Cycle Billing Managers, Clinical Operations and Customer Service to effectively meet the needs of our customers and drive adoption of the Zio service.
Accountable to prioritizing work that meets the needs of iRhythm business goals
Held accountable to performance metrics that demonstrate physician adoption across large health systems, contributing to the health of IRTCs business
Strategically partner with geographic sales team to understand their business plan, and how you can best support them impacting deep + broad penetration of their large health systems
Requirements
Bachelor's degree required, Master's degree preferred:
Minimum of 6 years of related experience with a Bachelor's degree; or 4 years of experience in a similar role and a Master's degree.
Experience in device or clinical sales working with large health systems in a consultative capacity preferred, or experience working in healthcare in process improvement, cardiovascular leadership, or clinical degree preferred
Key attributes: Ability to influence across teams with strong teamwork and collaboration; ability to quickly build trust with sales team, cross-functional partners, and customers as a strategic partner. Willingness to be flexible to the needs of IRTCs business goals, ability to quickly onboard and execute within role within 3-6 months
Strong communication and presentation skills
Ability to quickly analyze data to glean insights impactful to making recommendations to both sales partners and customers
Demonstrated ability to adapt quickly and deliver on strong performance during times of ambiguity and complexity
Strong understanding of the healthcare landscape and experience in cardiology preferred
Ability to multi-task and prioritize in a fast-paced environment
Proficiency with tools commonly used in a business environment including customer relationship management (Salesforce), Microsoft Office (Visio)
Must be able to travel up to 50%.
Location:
Remote - US
Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
Estimated Pay Range
$112,000.00 - $145,000.00
As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at *********************
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact *********************. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.
For more information, see *********************************************************************************** and *****************************************
Auto-ApplyAutomotive Office Controller
Office manager job in Whitewater, WI
Job DescriptionSalary:
Automotive Office Controller
Burtness Automotive Group Whitewater, WI
Full-Time | Competitive Pay | Leadership Role | Dealership Accounting Experience a Huge Plus
Burtness of Whitewater is seeking an experienced and detail-oriented Automotive Office Controller to oversee accounting operations for our Chevrolet/Buick/GMC store in Whitewaterand our Chrysler/Dodge/Jeep/Ram store in Whitewater. This is a key leadership role responsible for ensuring financial accuracy, internal controls, and efficient office operations across both rooftops.
What Youll Do
Oversee daily accounting operations for both dealerships, including AP, AR, payroll, bank reconciliations, and general ledger management
Prepare and review financial statements and schedules, ensuring accuracy and compliance
Lead month-end and year-end closing processes
Maintain strong internal controls and ensure compliance with Burtness policies and OEM requirements
Supervise and support office/accounting staff at both locations
Work closely with department managers and ownership on budgeting, forecasting, and financial reporting
Manage OEM reporting, factory submissions, and audit requirements
Support deal processing, titling, and other office functions as needed
Improve processes and efficiencies within the accounting department
What Were Looking For
Accounting experience required (minimum 23 years preferred)
Automotive dealership accounting experience strongly preferred
Solid understanding of GAAP and standard accounting practices
Experience with Tekion, Reynolds & Reynolds, CDK, Dealertrack, or similar DMS systems is a strong plus
Strong leadership, communication, and organizational skills
High level of accuracy, integrity, and professionalism
Ability to manage multiple priorities between two locations
Proficiency with Excel and general office software
Why Work at Burtness Automotive Group
Family-owned, community-focused dealership group
Supportive leadership and a positive team culture
Stability and long-term growth opportunities
Competitive pay based on experience
Full-time benefit package includes:
Health, dental, and vision insurance
401(k) with employer match
Paid time off
Employee discounts on service and vehicles
Schedule & Compensation
Full-time, MondayFriday
Competitive salary based on experience
Salary range available during screening or upon request
If youre an experienced accounting professional who thrives in a leadership role and enjoys a fast-paced dealership environment, wed love to hear from you. Apply today!
Business Office Manager
Office manager job in Madison, WI
Provide clerical and administrative support to the executive director and department heads, organize and maintain resident and employee files, track resident charges, maintain accounts receivable, accounts payable, payroll, general ledger, and other spreadsheets, and assist with recruiting, hiring, benefits, administration, and general customer service duties.
Support with Precision. Lead with Integrity. Build a Legacy.
At Legacy Senior Living, the Business Office Manager is a vital part of the team ensuring smooth financial, administrative, and human resource operations. If you are detail-oriented, dependable, and driven by supporting a mission that honors the Greatest Generation, this role offers meaningful work behind the scenes that keeps our community thriving.
* --
Your Mission as Business Office Manager
You will be the right hand to the Executive Director and department leaders-managing critical business functions, fostering communication, and enabling the delivery of exceptional resident care through efficient office and financial management.
* --
What You'll Do
Administrative Leadership
* Provide comprehensive clerical and administrative support to the Executive Director and department heads
* Create, organize, and maintain accurate resident and employee files, ensuring confidentiality and compliance
* Prepare reports, budgets, and financial statements in partnership with leadership
* Maintain the general ledger and reconcile bank statements monthly with accuracy
* Process accounts payable invoices, review with Executive Director, and manage department declining balance sheets
* Calculate and review payroll hours with department heads and process payroll timely
* Review paycheck accuracy and distribute accordingly
* Manage employee benefits paperwork and assist staff with questions
Recruitment and Human Resources Support
* Support hiring processes by screening applicants, arranging interviews, conducting reference and background checks, and managing communications including regret letters
* Collaborate with leadership to ensure staffing needs are met efficiently
Customer Service and Communication
* Answer all incoming calls warmly and professionally, providing excellent first impressions
* Greet residents, family members, visitors, and staff with kindness and helpfulness
* Assist with resident services support as requested by supervisors
Office and Supply Management
* Maintain a neat, organized office environment conducive to efficient workflow
* Order and track office supplies to ensure uninterrupted operations
* Prepare correspondence and perform other duties as assigned
* --
Who You Are
* Highly organized with strong attention to detail and a commitment to accuracy
* Proficient with financial software, Microsoft Office Suite, and comfortable managing payroll and budgets
* Strong communicator with excellent customer service skills
* Discrete and respectful of confidential information
* Ability to multitask and prioritize in a fast-paced environment
* Previous experience in senior living, healthcare, or finance administration preferred
* --
Why Legacy?
* Competitive salary and comprehensive benefits package
* PTO, paid holidays, and 401(k) with company match
* A supportive, mission-driven workplace where your role directly impacts resident quality of life
* Opportunities for professional growth and development
* --
Be the Backbone of Our Community. Join Legacy Senior Living.
If you're ready to provide essential support that empowers leadership and enriches the lives of residents, apply today and help us continue building a lasting legacy.
* Good organizational skills
* Computer skills
* Bookkeeping skills
* Desire to work with older adults
Manager Customer Experience
Office manager job in Madison, WI
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Business Office Manager
Office manager job in Madison, WI
Support with Precision. Lead with Integrity. Build a Legacy. At Legacy Senior Living, the Business Office Manager is a vital part of the team ensuring smooth financial, administrative, and human resource operations. If you are detail-oriented, dependable, and driven by supporting a mission that honors the Greatest Generation, this role offers meaningful work behind the scenes that keeps our community thriving.
* --
Your Mission as Business Office Manager
You will be the right hand to the Executive Director and department leaders-managing critical business functions, fostering communication, and enabling the delivery of exceptional resident care through efficient office and financial management.
* --
What You'll Do
Administrative Leadership
* Provide comprehensive clerical and administrative support to the Executive Director and department heads
* Create, organize, and maintain accurate resident and employee files, ensuring confidentiality and compliance
* Prepare reports, budgets, and financial statements in partnership with leadership
* Maintain the general ledger and reconcile bank statements monthly with accuracy
* Process accounts payable invoices, review with Executive Director, and manage department declining balance sheets
* Calculate and review payroll hours with department heads and process payroll timely
* Review paycheck accuracy and distribute accordingly
* Manage employee benefits paperwork and assist staff with questions
Recruitment and Human Resources Support
* Support hiring processes by screening applicants, arranging interviews, conducting reference and background checks, and managing communications including regret letters
* Collaborate with leadership to ensure staffing needs are met efficiently
Customer Service and Communication
* Answer all incoming calls warmly and professionally, providing excellent first impressions
* Greet residents, family members, visitors, and staff with kindness and helpfulness
* Assist with resident services support as requested by supervisors
Office and Supply Management
* Maintain a neat, organized office environment conducive to efficient workflow
* Order and track office supplies to ensure uninterrupted operations
* Prepare correspondence and perform other duties as assigned
* --
Who You Are
* Highly organized with strong attention to detail and a commitment to accuracy
* Proficient with financial software, Microsoft Office Suite, and comfortable managing payroll and budgets
* Strong communicator with excellent customer service skills
* Discrete and respectful of confidential information
* Ability to multitask and prioritize in a fast-paced environment
* Previous experience in senior living, healthcare, or finance administration preferred
* --
Why Legacy?
* Competitive salary and comprehensive benefits package
* PTO, paid holidays, and 401(k) with company match
* A supportive, mission-driven workplace where your role directly impacts resident quality of life
* Opportunities for professional growth and development
* --
Be the Backbone of Our Community. Join Legacy Senior Living.
If you're ready to provide essential support that empowers leadership and enriches the lives of residents, apply today and help us continue building a lasting legacy.
* Good organizational skills
* Computer skills
* Bookkeeping skills
* Desire to work with older adults
Veterinary Office Manager
Office manager job in Madison, WI
VCA Veterinary Emergency Service & Veterinary Specialty Center is seeking an experienced veterinary client service professional to join our leadership team as Office Manager. This position oversees the dedicated customer service teams at our Madison, Middleton, and Janesville hospitals. The role of the Office Manager is vital to the daily operation of our hospitals, and will be responsible for (but not limited to) the following:
Interview, hire, and train customer service associates
Manage associate schedules and fulfill emergent staffing needs
Performance reviews for our customer service teams
Education and development of customer service associates
Employee relations and communications
Payroll calculations, goal calculations, time clock maintenance
Organize and conduct customer service meetings
Communicate effectively and routinely with the Hospital Director to discuss, evaluate, and plan for the welfare of the practice
Check transactions for accuracy and missed services through regular audits
Serve as an escalation point for client questions and concerns
Serve as a contributing member on our hospitals leadership team
The ideal candidate should have a strong background in customer service, as well as, managing staff. Nights and weekends are required for this position.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
Auto-ApplyAssistant Account Manager - Events
Office manager job in Madison, WI
Join Our Team as an Assistant Account Manager!
Are you ready to elevate your career in crowd management, supporting major venues in professional sports? Do you thrive in dynamic environments and love the thrill of event management?
Imagine being at the heart of the action, where every event is a new adventure! At Best Crowd Management, you're not just part of the team; you're a vital player in creating unforgettable experiences. Whether it's the roar of the crowd at a concert, the excitement of a sports game, or the sophistication of a corporate event, you'll be there ensuring everything runs smoothly and safely.
We offer top-notch training, competitive pay, and a clear path for career growth. Plus, you'll work alongside passionate professionals who value teamwork and excellence. Join us and turn every day into an exciting opportunity to make a difference!
Pay, Benefits, and Work Location:
Competitive Salary: $50,000 - $60,000 / year
Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
Work Location: Based in Madison, WI you'll be at the heart of our operations, ensuring security and safety.
What You'll Do:
Lead and Coordinate: Assist in managing all aspects of event operations, ensuring everything runs smoothly and efficiently.
Team Leadership: Assign tasks, direct work, and provide on-the-job training to event supervisors and staff.
Problem Solver: Address and resolve service concerns, respond to incidents, and maintain positive client relationships.
Emergency Response: Be the go-to person for client or site emergencies, ensuring timely and effective communication.
Supervise and Motivate: Oversee shift supervisors, coach and train staff, and evaluate performance.
Maintain Standards: Ensure all procedures and training materials are up-to-date and all positions are well-maintained.
Strong Administrative Skills
What We're Looking For:
Professionalism: Ability to perform tasks in a highly professional manner in a customer service-driven industry.
Communication Skills: Excellent oral and written communication skills.
Adaptability: Respond effectively to changes and handle emergencies with ease.
Experience: Minimum 1-3 years of professional-level experience. Prior experience in security, event staffing, law enforcement, or military is a plus.
Education: High School Diploma or equivalent.
Physical and Mental Demands:
Active Role: Be prepared to sit, stand, walk, and occasionally climb or work in high places.
Strength: Must occasionally lift, push, or pull up to 25 pounds.
Vision: Specific vision abilities required, including close vision, distance vision, and depth perception.
Why Join Us?
Exciting Environment: Work at various events, ensuring each one is a success.
Growth Opportunities: Develop your skills and advance your career in a supportive environment.
Travel: Enjoy up to 25% travel, experiencing different locations and events.
Ready to make an impact? Apply now and be part of a team that values excellence, teamwork, and customer satisfaction. Let's create unforgettable events together!
It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
#BEST
Office/Accounting Manager
Office manager job in Whitewater, WI
Robert Half has partnered with a new client in their search for an Accounting/Office Manager! Reporting to the Owner, this position will be the primary accounting resource and oversee all accounting operations for two locations. Work hard, play hard is the motto! The team of 3 this candidate would oversee are a lighthearted bunch and are in search of a teammate who can add to their fun culture. Interviews being held before the holidays! For consideration and more detail please call Aislynn at 608-716-5643!
Key Responsibilities:
+ Oversee all accounting functions for two dealership locations, including AP/AR, payroll, reconciliations, and general ledger management.
+ Prepare, review, and analyze monthly, quarterly, and annual financial statements, leading month-end and year-end closings.
+ Maintain effective internal controls, ensure compliance with company/OEM policies and accounting standards, and safeguard company assets.
+ Supervise, train, and evaluate office and accounting staff, fostering a collaborative, supportive team atmosphere.
+ Manage office operations: oversee deal processing, funding, titling, contract documentation, inventory controls, and expenses.
+ Drive process improvements and system accuracy.
+ Collaborate with leadership on budgeting and financial performance; maintain confidentiality and professionalism in all communications.
Requirements
Qualifications:
+ Associate's degree in Accounting, Finance, or a related field is preferred; a Bachelor's degree is strongly preferred.
+ Minimum of 2-3 years of accounting experience is required
+ Proficiency in GAAP accounting practices
+ Strong attention to detail and commitment to accuracy in financial reporting
+ Proven leadership and communication skills to effectively manage a team
+ Ability to handle multiple priorities across two locations
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
Office Administrator
Office manager job in Madison, WI
Job Description
Berndt CPA LLC is a three-time Top 5 Small Business - Wisconsin State Journal Top Places to Work honoree. We pride ourselves on being a collaborative, people-first firm where team members feel supported, valued, and empowered to grow. As we continue on a strong growth trajectory, we are seeking team members who bring initiative, problem-solving ability, and a desire to contribute to improving our internal operations.
About the Role
We are looking for a highly organized, proactive, and tech-savvy Office Administrator to support the daily operations of Berndt CPA LLC and our sister company, Stelios Payroll. This role goes beyond traditional administrative work-it's a key position that supports cross-department communication, helps eliminate workflow bottlenecks, and contributes to improving how our firm operates as we grow.
If you enjoy being the "go-to" resource, thrive in a professional services environment, and love bringing order, efficiency, and initiative into your work, this role is a great fit.
Key Responsibilities
Client & Front Office Support
Serve as the first point of contact for clients-both in person and over the phone.
Provide a warm, professional client experience and assist with intake documents and general inquiries.
Manage incoming/outgoing mail, deliveries, and secure document handling for tax and payroll clients.
Administrative Support for Berndt CPA LLC & Stelios Payroll
Support accountants, partners, and payroll specialists with daily administrative needs.
Assist with client onboarding for both tax and payroll services.
Maintain organized electronic filing systems using SharePoint and Microsoft 365.
Assist with tax season operations, including assembling tax returns, coordinating e-signatures, and tracking client deliverables.
Support Stelios Payroll with administrative tasks such as collecting client information, maintaining records, and assisting with payroll-related documentation.
Higher-Level & Cross-Department Support
Coordinate workflows between tax, payroll, accounting, and admin teams to keep projects moving and reduce bottlenecks.
Monitor task queues and deadlines, flagging issues early, and keeping team members accountable to timelines.
Assist leadership in maintaining smooth office operations through proactive problem-solving.
Identify opportunities to streamline administrative processes and help implement efficiency improvements.
Serve as an internal resource for office technology tools-helping troubleshoot or guide team members on basic system usage.
Support documentation and ongoing development of internal procedures, checklists, and workflows as the firm grows.
Required Qualifications
Experience working in a professional services office (CPA firm, law firm, consulting, financial services, or similar).
Strong proficiency in SharePoint, Microsoft 365, and technology-driven office tools.
Excellent written and verbal communication skills.
Strong organizational skills and reliability in managing multiple tasks and deadlines.
High attention to detail with a client-centered mindset.
Professional, friendly demeanor that supports a positive team culture.
Preferred Qualifications
Ability to anticipate needs and proactively solve problems without waiting for instruction.
Strong aptitude for learning new software quickly and helping others adopt new tools.
Experience supporting workflow-heavy environments with multiple departments.
Prior experience in a CPA or payroll service setting.
Work Schedule
Full-time Monday-Friday schedule.
Weekend hours required January through April to support tax season and payroll deadlines (schedule provided in advance).
Why You'll Love Working Here
A supportive and collaborative team environment.
Leadership that values input and invests in professional growth.
Opportunities to take on more responsibility as we scale.
Recognition as one of the Top 5 Small Business Workplaces three years running.
A culture that balances professionalism with approachability.
Awards And Recognition-Recent
2025-Top Workplaces-Small Business-Wisconsin State Journal
2025-Best Places to Work-Small Business-Madison Magazine
2025-Best Accounting Firm to Work For-Accounting Today
2024-People's Choice Awards-Best Accounting Firm
2024-Top Workplaces-Small Business-Wisconsin State Journal
2024-Best Places to Work-Small Business-Madison Magazine
2024-InBusiness Executive Choice Award-Accounting Firm
2024-Best Accounting Firm to work For-Accounting Today
Assistant Customer Service Manager
Office manager job in Monroe, WI
The Customer Service Assistant Manager is responsible for giving the customer a great lasting impression of the store. The Assistant Manager is responsible for assisting the Customer Service Manager as a goodwill ambassador and the job requires accuracy, honesty, patience and stamina.
Job Description
Availability : Open
Shift : Morning, Day, Evening (Varies Per Store Needs)
Job Type : Full-Time
Description
+ Provide outstanding Customer Service and customer relations at the front-end, attention to associate appearance and behavior, and maintain acceptable service levels
+ Train and coach associates to guarantee consistent performance and the delivery of quality service that exceeds the customer's expectations during all hours of operation
+ React to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
+ Follow and enforce all RCS procedures
+ Perform customer intercepts to verify customer satisfaction
+ Control store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
+ Write the schedule weekly for front-end associates
+ Complete merchandising associated with the front-end and ensure associates are properly informed and trained about all promotions
+ Ensure that merchandise returns are fulfilled throughout the day
+ Ensure a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
+ Maintain a friendly, professional and well organized image in all areas of the front-end department including but not limited to the parking lot, vestibule, checkouts etc.
+ Prepare and retain reports/ logs needed for store audit and state inspection purposes
+ Maintain supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc.
+ Perform special store level tasks/projects as assigned by the CSM and store manager
+ Travel Required:No
Environment
+ Store : Grocery Warehouse (50F to 90F)
Skills
+ Specialized Knowledge : Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
+ Special Skills : Very strong customer service skills, communication, management/leadership skills, strong decision making skills, conflict management, and the ability to manage multiple tasks
+ Physical abilities: : Constant amounts of standing, walking, lifting/carrying loads up to 35 lb, stooping, reaching, handling, talking, and hearing
+ Other: : Working knowledge of all store systems including POS, receiving, LMS, pallet jack certification etc.
Years Of Experience
+ 0-2 : 1-2 years previous retail experience in the area of the front-end preferred
Qualifications
High School Diploma - General Studies
Shift
2nd Shift (United States of America)
Company
PW Retail Foods LLC
About Our Company
Building on its more than 100-year history in the grocery business, Piggly Wiggly continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers' needs.
Piggly Wiggly is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
Company: PW Retail Foods LLC
Job Area: Front End
Job Family: Retail
Job Type: Regular
Job Code: JC1868
ReqID: R-265649
Customer Experience Manager
Office manager job in Janesville, WI
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. This position will be expected to teach, coach and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. CXMs will communicate priorities, ensure daily tasks are completed and keep the store running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions, and working safely as to not endanger themselves, co-workers, vendors, or customers.
Key Responsibilities:
* 25% - Customer Service / Experience - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Lead GET culture and set the example, observe customer interactions, recognize wins and coach on ways to improve. Ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all associates understand the impact of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors. Provide feedback on service standards. Monitor customer flow through checkouts and take action to ensure customers are receiving fast.
* 25% - People - Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Walk Top/Bottom Sales and Shrink classes in the store with associates, reviewing safety, on-shelf availability, and Store Appearance Standards. Review productivity tasks across store tasking platforms and conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to ASMs on associate performance and participate in talent planning for all hourly associates. Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs," and communicate with ASMs and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.
* 25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.
* 25% - Shared Manager On Duty - Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and tasks to all associates. Perform Opening, Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
Direct Manager/Direct Reports:
* This Position typically reports to Store Manager
* This Position has 0 Direct Reports
Travel Requirements:
* No travel required.
Physical Requirements:
* Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
Preferred Qualifications:
* None
Minimum Education:
* The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
* None
Minimum Years of Work Experience:
* 1
Preferred Years of Work Experience:
* None
Minimum Leadership Experience:
* None
Preferred Leadership Experience:
* None
Certifications:
* None
Competencies:
* Action Oriented
* Directs Work
* Builds Effective Teams
* Drives Engagement
Office Manager
Office manager job in Durand, IL
, just opening up at Bryden Ford in Durand!
This position can be viewed as Office Support Staff, because you won't be managing any team members and the Financial Statement and Payroll are currently being produced by the owner
Benefits offered include:
Group Health Insurance
401(k) & Roth Retirement Plan with Employer Match
Paid Vacations
Dental Insurance
Car Buying Discounts
Supplemental Insurance Discounts
Parts and Service Discounts for your vehicles
More!
An Office Manager at Bryden Ford has knowledge of accounting, some experience with license and titling, ample knowledge of computers, the ability to interact with people from each department, and customer service skills. We are hoping to find someone with new car store office experience, however not having that experience may not preclude you from being selected.
Bryden Ford in Durand is Closer Than You Think! We're roughly 20 minutes from Rockford, Freeport, Monroe, and Beloit. The Bryden family has been selling and servicing cars and trucks for over 80 years!
Please reply to this post or call Scott Bryden, President, at **************, for more details and to arrange a meeting.
Auto-ApplyOffice Manager
Office manager job in Durand, IL
Job Description
, just opening up at Bryden Ford in Durand!
This position can be viewed as Office Support Staff, because you won't be managing any team members and the Financial Statement and Payroll are currently being produced by the owner
Benefits offered include:
Group Health Insurance
401(k) & Roth Retirement Plan with Employer Match
Paid Vacations
Dental Insurance
Car Buying Discounts
Supplemental Insurance Discounts
Parts and Service Discounts for your vehicles
More!
An Office Manager at Bryden Ford has knowledge of accounting, some experience with license and titling, ample knowledge of computers, the ability to interact with people from each department, and customer service skills. We are hoping to find someone with new car store office experience, however not having that experience may not preclude you from being selected.
Bryden Ford in Durand is Closer Than You Think! We're roughly 20 minutes from Rockford, Freeport, Monroe, and Beloit. The Bryden family has been selling and servicing cars and trucks for over 80 years!
Please reply to this post or call Scott Bryden, President, at **************, for more details and to arrange a meeting.
Caregiver Manager| Disability Services | Community Support Manager
Office manager job in Madison, WI
Job Description
Caregiver Manager | Direct Support Professional Supervisor | Disability Services
Make a difference this fall and get our limited time $1,000 sign-on bonus for joining CLC!
Are you ready to grow your career while making a meaningful impact in your community? We're hiring Community Support Managers (CSM) to lead, support, and empower adults with developmental disabilities in achieving independence and living full lives.
As a CSM, you'll combine leadership, caregiving, and case management skills in a rewarding career with growth opportunities.
Position: Community Support Manager (CSM)
Employment Type: Full-Time
Location: Madison, WI
Schedule: Various weekday shifts and rotating weekends required
Pay: $20/hr ($41,600 annually) + mileage reimbursement + overtime hours available
Why You'll Love This Role
$1,000 Sign-On Bonus - start your journey with a great perk! Available for a limited time
(eligibility requirements apply)
Learn more: *********************
Career Growth - advance within our human services career paths and certifications
Make a Difference - support people with disabilities in achieving independence and community connection
Flexible Work Culture - work in a supportive team environment that offers schedule flexibility between programs
Strong Benefits Package - $0 deductible health insurance, dental, vision, 401k with match, paid time off, and more
Mileage Reimbursement - for travel between program sites, receive $.67/mi.
Training + Development - ongoing training opportunities with our training team through CLC University
What You'll Do
Oversee individualized care plans and ensure compliance with DHS standards
Provide hands-on direct care support direct care, modeling excellent care practices
Partner with families, guardians, and healthcare providers
Maintain documentation, scheduling, and team communications
Supervise and support direct care staff
What We're Looking For
Experience in human services, disability services, or caregiving leadership
Commitment to providing individualized, high-quality services that respect the preferences and goals of the individuals supported.
Strong communication and organizational skills
Compassionate, dependable, and motivated to empower others
Must meet state requirements (valid driver's license, background check, etc.)
Qualifications
Must be at least 18 years old.
Proficient in Microsoft Office and other computer applications.
Must have access to a reliable vehicle in good working condition, a valid WI driver's license, a clean driving record, and proof of vehicle insurance that meets CLC standards.
Must pass a background check.
Ability to lift up to 50 pounds and perform various physical tasks, including standing, walking, bending, squatting, and kneeling as needed.
Preferred: A degree in Human Services (or equivalent) and at least 2 years of experience working with individuals with developmental disabilities.
Apply Today
Take the next step in your career and join a mission-driven team where your leadership truly makes an impact. For the quickest invitation to interview, apply directly on our site with our 3-minute application: ***************************************
#ziprecruiter
A criminal background check is required. Prior to the background check being conducted, the applicant will be required to
complete disclosure and authorization forms authorizing the Company to conduct
specific background checks. This authorization will be made in either electronic or
written form and will remain valid throughout the employee's employment with the
Company, if hired as allowed by applicable law.
Background checks will be kept confidential and will only be shared with individuals who
have a business need to review the information to make employment decisions.
Reports will be retained in accordance with the Company's document retention
procedures and federal and state regulations.
Part Time Customer Experience Manager
Office manager job in Machesney Park, IL
Store - MACHESNEY PARK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Total Base Pay Range for this Position:
$16.00 - $22.20
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
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