📍 Lakeland, FL | 🕒 Full-Time
Reports to: Director - Prime Power Solutions
At Prime Power Solutions, execution matters. We're looking for an Office Operations Manager who thrives at the center of action-coordinating people, projects, and processes so work gets done smoothly and professionally.
This role is critical to how our organization operates day to day. You'll be the operational backbone supporting Project Managers, field teams, and clients, ensuring projects stay organized, informed, and moving forward. If you enjoy problem-solving, bringing order to complexity, and being the person others rely on to make things happen, this role was designed for you.
What You'll Own
Day-to-day operational coordination across active projects
Scheduling, logistics, documentation, and resource alignment
Acting as the primary operational contact for clients
Supporting Project Managers with administration, follow-ups, and execution support
Coordinating labor, materials, and field needs
Maintaining accurate project data and documentation in QuickBase
Reinforcing standard operating procedures and execution discipline
What You Bring
3-5+ years of experience in operations, project coordination, or officemanagement
Experience in construction, electrical, or industrial services
Strong organizational skills and professional communication style
Comfort working across multiple projects and priorities
Experience with project management systems (QuickBase preferred)
Compensation & Benefits
Salary: $50,000 - $65,000 annually
PTO and paid holidays
401(k)
Training and development support
Health benefits
What Success Looks Like
Projects run smoothly with fewer bottlenecks
Project Managers and leadership gain back time
Clients experience clear, professional communication
Consistent and accurate operational data
Strong coordination between office and field teams
👉 If you're energized by execution and take pride in keeping operations running cleanly and efficiently, we'd like to meet you.
$50k-65k yearly 5d ago
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Manager - Customer Support
Validity 4.5
Office manager job in Tampa, FL
About the Role As a Manager of Customer Support at Validity, you will be responsible for ensuring Validity provides a best-in-class support experience. You will leverage your previous success in developing regionally distributed, scalable, and efficient support teams that manage a mix of cases, phone, and chat interactions to maximize overall team performance and provide efficient customer service. The role requires you to be passionate about establishing and maintaining a culture of continuous improvement starting from hiring the right people, to building a consistent level of expertise and following up with on-going professional development for your team. Finally, as a Manager - Customer Support, you will inspire and motivate teams by identifying and eliminating barriers and/or limits which constrain the team and keep them from reaching and exceeding goals on a regular basis.
Team Dynamic
To be successful here, you must be:
Highly customer-focused - passionate about delivering consistently positive customer experiences. You will ensure your team takes ownership of customer issues, demonstrates empathy and acts with the appropriate level of urgency to resolve cases.
A role model who leads by example, collaborates well cross-functionally and communicates effectively within your own team. You are willing to roll up your sleeves to get the job done, inspiring and supporting your team along the way. No job is beneath you.
Someone who demonstrates a positive and constructive approach to management, supporting the company‘s objectives, exercising sound judgement, gaining alignment and providing effective direction within the team.
A good communicator with attention to detail, strong follow through and excellent written communication skills
Continuously looking for operational and service delivery improvements; able to execute improvement initiatives by developing and implementing new processes.
Effective at resolving issues systemically - identify the root cause of problem areas to prevent reoccurrences
Metric-driven, able to measure, monitor, and achieve team KPIs
Position Duties and Responsibilities
Manage the daily workflows of a global support team, monitoring email product support queues, handling escalations, and driving consistent service levels.
Conduct regular team training to improve product knowledge, communication, and problem-solving skills.
Closely monitor support KPIs (e.g., response time, resolution time, CSAT) to ensure service excellence.
Evaluate cases and create reports to drive improvements.
Manage and bring conclusion to ticket escalations.
Review the internal Support process regularly, identify process gaps and determine solutions to resolve them.
Stay deeply involved with the needs of your team, what they are working on, and what they are concerned about, and regularly communicate this back to upper management.
Provide career development planning and guidance to your team, meeting 1:1 with direct reports on a regular basis.
Required Experience, Skills, and Education
2+ years directly managing a ticket/case-based support team.
4+ years in a customer support role.
Demonstrated success managing a team of support representatives; proven experience in a role with similar responsibilities and requiring the above-mentioned competencies
Success in meeting/exceeding Customer Support KPI's - such as Time to Resolution (TTR), minimizing Backlogs, and improving Customer Satisfaction metrics.
Experience building reports and analyzing data to effectively drive process improvements and improved client experiences.
Experience in a growth-stage company, managing hyper-growth and change within a team.
Excellent written and verbal skills.
Preferred Experience, Skills, and Education
Experience with Salesforce Service Cloud ticketing system and Salesforce Agent Force
Experience with the use of AI to improve support efficiency and effectiveness.
Experience in Email Marketing SaaS a plus.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
_____________________________________________________________________________
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
The Denture Place is excited to announce a job opening for a full-time Dental Office Treatment Coordinator/OfficeManager. This pivotal role within our organization is ideal for a dynamic and driven individual who is eager to make a significant impact in a thriving dental practice. As we continue to grow, we are in search of someone who can handle the complexities of treatment coordination and officemanagement with a high degree of professionalism and effectiveness.
We are a privately owned, modern dental practice dedicated to providing exceptional dental care. The right candidate for this role will be enthusiastic about developing their career and expanding their skills in a supportive and energetic environment. If you are looking to step up in your dental career and lead a team towards excellence in patient care and operational success, we encourage you to apply for this vital position.
Duties and Responsibilities
Presenting and coordinating treatment plans effectively to patients.
Communicating closely with our doctors to ensure patient care is seamlessly integrated.
Submitting dental insurance claims and processing Explanation of Benefits (EOBs).
Maintaining thorough collections and accurate aging reports.
Tracking and reporting key metrics for the office to aid in strategic planning.
Developing and maintaining strong relationships with patients, ensuring a high level of satisfaction and care.
Overseeing the daily operations of the dental office to ensure efficiency and compliance with all policies and regulations.
Mentoring and leading office staff to promote a collaborative and effective workplace.
Managing patient scheduling to optimize workflow and maximize resource utilization.
Handling patient issues and inquiries with utmost professionalism
Ensuring that the office adheres to industry standards and regulations while maintaining a safe and welcoming environment for both staff and patients.
Requirements
Minimum of 1 year of experience as a Dental Assistant (Required).
High School Diploma (Required).
US Work Authorization (Required).
Experience working with Eaglesoft dental software (Preferred).
Bachelor's degree in a relevant field (Preferred).
Bilingual in Spanish would be a beneficial
Driven and self-motivated with a proven track record of reliability in previous roles.
Outstanding customer service skills and a positive attitude towards patients and coworkers.
Ability to learn quickly and eager to take on new challenges in a changing environment.
Excellent organizational skills and the ability to multi-task effectively in a fast-paced setting.
Strong team player with the ability to foster a cohesive and productive workplace culture.
$41k-60k yearly est. 23d ago
Office Manager Part Time
Pacemate™
Office manager job in Clearwater, FL
PaceMate™ OfficeManager (Part Time, Clearwater, FL)
Primary Location: Clearwater, Florida
Why work at PaceMate?
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation's fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company's flagship remote monitoring software platform, is enabling many of the nation's most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange-significantly improving patient outcomes, reimbursements, and productivity.
JOIN OUR TEAM
Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
We are currently seeking an OfficeManager who will play a vital role in supporting the team by managing schedules, communications, and administrative tasks, ensuring efficient operations within the organization.
Required hours are Monday-Friday 9:00 am -1:00pm to be in the office. Hours will vary depending on functions and or events being held at the office. PaceMate offers those employees working part-time premium compensation and a benefit package to include Discount Program Voluntary Term Life/AD&D, Voluntary STD, Voluntary LTD, Accident, Critical Illness, Hospital Indemnity, and Legal plan.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Assist with meeting preparation, coordination, and manage the collection of content for the applicable PowerPoint deck.
Lead the coordination of company events (i.e., conferences and training), utilizing available resources from marketing, sales, and other company departments.
Responsible for coordination of travel itineraries, including booking flights, hotel accommodations, transportation for presenters, new hires and external events regarding new employee orientations, while managing travel-related expenses.
Responsible for coordination of office setup in preparation for meetings, including board meetings and other events.
Coordinate the presentation and general maintenance of the Floridaoffice space.
Assist in managing past-due signatures for the C-suite.
Maintain basic knowledge of Pace Mate products and services.
Assist in special projects as needed.
Assist in ensuring consistency in practices and Pace Mate Mission, Vision, and Customer Service standards are met. Adheres to the Code of Conduct and all Company Policies and Procedures. Establish a positive and productive culture among project teams and maintain that culture through challenging project cycles and project setbacks.
Performance Standards:
Meet attendance and punctuality guidelines.
Display commitment to service improvement for our customers.
Apply feedback to improve individual performance.
Solicit customer feedback to improve service.
Hold yourself accountable for getting the information you need to do your job.
Adapt to changes in the work environment and appropriately incorporate new information.
Deal effectively with a variety of people, personalities, and cultures.
Exhibit objectivity and openness to the view of others, including customers.
Offer assistance and support to co-workers.
Contribute to building positive team spirit and cohesiveness.
Display an understanding of how the job relates to others, including customers.
Balance team and individual responsibilities.
Work proactively and cooperatively in group problem-solving situations.
Work actively to resolve conflicts.
Develop positive partnerships and collaborate with peers within and outside of your own work group.
QUALIFICATIONS:
An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
EDUCATION, TRAINING, AND EXPERIENCE:
A degree in business administration, finance, or a similar field is a strong plus. Candidates with an equivalent combination of education and experience will also be considered.
High level of discretion and professionalism.
Demonstrated strong leadership, management, and interpersonal skills.
Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives.
Ability to effectively communicate with individuals at all levels throughout the organization, both verbally and in writing.
Experience with corporate communication and marketing a plus.
Experience in presenting to a group required. Experience organizing large meetings required.
4 + years of experience in an executive or business management role with a track record of department and team management preferred.
Excellent strategic planning, organizational, and prioritization skills.
Ability to motivate, coordinate and ensure proper time-management among team.
Proficiency with MS Office, Docusign, Slack, and Teams a strong plus.
Experience with medical device industry, medicalterminology,or medical legal environment a plus.
Candidate must live within 40 minutes of Clearwater, Florida.
Job requires up to 15% travel.
LICENSURE/CERTIFICATION:
Project management certification or executive Administrator certification, or similar area of specialty a plus, such as ACEA, CAP, PAC, etc
REQUIRED EQUIPMENT
During your employment, you will be expected to maintain a separate office/room within your home to create a suitable work condition and a sense of privacy along with a high-speed internet connection.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is consistently required to remain in a
stationary position, constantly operate a computer or other office equipment, and frequently.
communicate with customers and employees. Must be able to exchange accurate information,
with the ability to effectively utilize voice over internet protocol; and repetitive motions using.
fingers and forearms in data entry.
Must reside in driving distance to Clearwater, Florida.
REPORTING RELATIONSHIPS
Supervised by: CEO
Supervises: None
TARGET COMPENSATION RANGE: $23.00- $43.00 per hour depending on education, certifications, experience and skill set.
COMPANY DESCRIPTION
PaceMate is a pioneering force in cardiac remote monitoring and data management. We're driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform-PaceMateLIVE . As the industry's only comprehensive cardiac remote monitoring solution, PaceMateLIVE uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together-We never miss a beat.
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate's Auto-Triage™ prioritizes patients based on clinician-customized standards-not device alerts-resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate's software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
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$23-43 hourly 21d ago
Office Manager
DPR Construction 4.8
Office manager job in Tampa, FL
Evergreen Innovation Group, part of the DPR Family of Companies, is seeking a detail-oriented and proactive OfficeManager with at least 2 years of experience in commercial construction. This role is pivotal in ensuring smooth day-to-day operations across multiple projects and supporting both field and office teams. Responsibilities will include but may not be limited to the following:
Supervisory Responsibilities
None.
Duties and Responsibilities
Project setup and document control.
Review owner contracts to understand deadlines and requirements.
Manage and oversee the lifecycle of subcontracts.
Handle job specific accounting functions, accounts payable and receivable, and project close out.
Act as the point of contact for facilitating essential communication and job specific forms.
Follow up on projects/tasks to ensure action items are completed.
Create and analyze financial reports.
Assist in cost management.
Assist in project compliance and auditing payroll.
Perform general administrative duties, including organization, jobsite support, coding invoices for the office, event planning and fleet coordination.
Communicating with and support craft employees, including, but not limited to, hiring within internal system, entering benefits, per diem, weekly payroll/entering time, and apprenticeship program.
Assist in coordinating internal and external trainings.
Participate in the planning and execution of company events.
Manage purchasing card program within region.
Required Skills and Abilities
Strong communication and interpersonal skills.
Ability to identify and resolve complex issues.
Team player with the ability to remain flexible with day-to-day tasks.
Ability to think critically and prioritize work tasks.
Proficient in Microsoft Office.
Knowledge of Bluebeam and CMiC a plus.
A strong work ethic and a “can-do” attitude.
Education and Experience
A minimum of 2 years within the construction industry.
Knowledge of the construction project lifecycle.
Electrical commercial construction experience preferred.
DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.
Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.
Explore our open opportunities at ********************
$51k-65k yearly est. Auto-Apply 2d ago
Customer Service Manager - In Office
The Cannington Agency
Office manager job in Plant City, FL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 4d ago
Dental Office Manager
Sage Dental 3.6
Office manager job in Saint Petersburg, FL
Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.
Overview
Sage Dental is seeking a Dental OfficeManager to join our team in our new St. Petersburg location!
If you have experience as an OfficeManager in a group dental practice or if you have been an OfficeManager in a busy, multi-dentist practice, this may be the position for you!
Sage Dental offers you:
Competitive base pay - PLUS BONUSES!
Growth opportunity
Benefits such as: Health & Dental Insurance, Paid Holidays and Paid time off, 401K and more!
Responsibilities
Demonstrate strong leadership and team building skills
Effectively implement directives, policies, and procedures
Maintain efficient operation of the office to achieve performance goals
Effectively coach and resolve staff and patient issues
Qualifications
Proven track record of providing excellent customer service to all patients and visitors
A minimum of two years of experience managing a fast paced dental office
Knowledge of dental insurance plans
2025-8206
#LI-KS1
$47k-64k yearly est. Auto-Apply 32d ago
Front Office Manager in Charleston, SC (luxury hotel)
B&B Hospitality Staffing LLC 4.3
Office manager job in Clearwater, FL
Our Premier client is looking for a Front OfficeManager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions).
The Front OfficeManager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front OfficeManager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position.
Duties/Responsibilities:
Demonstrates proactive ownership of the Front Office operation as a department head.
Maintains consistent communication by monitoring and responding to emails and messages in a timely manner.
Provides direction and follow-through on matters without reliance on continuous oversight.
Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts.
Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs.
Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within.
Spearhead upsells, audits, creation of Standard Operating Procedures based on needs.
Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs.
Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation.
Proactively manage daily arrivals, departures, special occasions, and VIP programming.
Oversee rooms control and billing accuracy to ensure a seamless guest journey.
Represent Director of Front Office/Assistant Director of Front Office in their absence.
Ensure brand standards are not only met - but exceeded - at every touchpoint.
Required Skills/Abilities:
Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution.
Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred.
Education and Experience:
A 4-year degree or equivalent in hospitality or related studies.
Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations.
Benefits:
Enjoy free meals in our colleagues' café
Paid Time Off based on hours worked, up to 16 days in your first year
8 Paid Public Holidays
Up to 4.5% Company Match - Retirement Savings Plan after one year of service
Medical, Dental, Vision Insurance
Flexible Spending Account
Health Savings Account
Colleague Commuter Benefit
Hotel discounts at Spa & Dining Outlets
Friends & Family Hotel Room Discounts
$40k-53k yearly est. 15d ago
Hotel Front Office Manager
Thind Management
Office manager job in Tampa, FL
Job Description
Front OfficeManager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced Front OfficeManager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front OfficeManager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities & Duties
Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service
Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures
Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest's satisfaction
Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction
Address guest concerns and complaints professionally, escalating issues as necessary
Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures
Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively
Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities
Conduct regular performance evaluations and identify opportunities for training and development
Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction
Coordinate with housekeeping to ensure timely room readiness and cleanliness standards
Collaborate with the General Manager to implement policies, procedures, and service standards
Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports
Assist in managing room inventory and reservations, optimizing room occupancy and revenue
Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures
Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
Support the GM in leading, motivating, and developing a high-performance team
Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
Assist GM or hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
High school diploma or equivalent (required); bachelor's degree in Hospitality Management or a related field (preferred)
Previous experience in front desk operations or guest services, with some supervisory experience (preferred)
Excellent customer service and communication skills
Strong problem-solving skills and ability to handle guest issues effectively
Proficient in hotel management systems, property management systems, and relevant software
Detail-oriented with strong organizational and multitasking skills
Ability to work under pressure and adapt to changing situations
Proficient in hotel management systems, property management systems, and relevant software
Proficient in Microsoft Office and hotel & restaurant software(s)
Must have a flexible work schedule
*Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*
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$39k-54k yearly est. 23d ago
Medical Office Manager - Manatee County
Maxhealth
Office manager job in Bradenton, FL
Internal Medicine Practices seek strong candidates with management experience to oversee a busy practice in East Manatee County.
Office hours are Monday- Friday.
Qualified candidates must have a minimum of two years of management experience in healthcare to be considered.
E-Clinical experience preferred
Salary range starts at $60,000 + Performance Bonus
Candidates must be energetic self-starters, have a strong entrepreneurial spirit and the ability to contribute to the growth and success of a rapidly, growing organization.
Position is responsible for all administrative, supervision, & managerial functions of the day to day operations of the office. The Manager focuses on providing high quality care to our patients and physicians through organization and leadership. Previous Clinical experience necessary.
Flexibility and ability to conform to an ever-changing environment required.
Ability to multitask and prioritize based on business needs
Responsible for handling and overseeing Check in/check out; co-pay collection; answering phones.
Answer patient billing questions
Work billing clarification logs including ensuring charge capture and missing diagnosis or CPT information
Experience with Microsoft Excel, Microsoft Word and Electronic Medical Records required.
Competitive salary plus full benefits package including PTO, Health, Dental, Vision, AD&D, and 401K
ABOUT MAXHEALTH
MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures. Founded in 2015, MaxHealth is a leading primary care platform focused on providing high-quality, integrated care to adults and senior patients throughout Florida. We provide care for more than 120,000 patients, most of which are beneficiaries of government-sponsored healthcare programs like Medicare, or of health plans purchased on the Affordable Care Act exchange marketplace. MaxHealth is a rapidly growing medical practice with more than 50 clinics spread across central and southern Florida. MaxHealth also partners with independent providers who are like-minded and utilizes its platform to help them provide high-quality care. We are customer-centered; compassionate; results-driven; proactive; collaborative; and adaptable in executing our vision to help patients live their best lives. Our mission is to deliver quality care, a simplified experience, and happiness. One patient at a time.
#IND123
$60k yearly 20d ago
Hotel Front Office Manager
Milwaukee Marriott West
Office manager job in Saint Pete Beach, FL
The Hotel Front OfficeManager is responsible for overseeing all aspects of the front office operations, including guest services, reservations, and front desk staff. The Front OfficeManager ensures that guests have a positive experience from check-in to check-out and that all front office operations run smoothly.
Responsibilities:
* Oversee all front office operations, including guest services, reservations, and front desk staff.
* Ensure that all guests are greeted and checked in promptly and courteously.
* Handle guest complaints and resolve issues in a timely and professional manner.
* Train and supervise front desk staff, ensuring that they are knowledgeable about hotel policies and procedures.
* Monitor room availability and make sure that rooms are properly cleaned and prepared for guests.
* Manage room inventory and rates to maximize revenue.
* Ensure that all front office equipment is in good working order.
* Prepare and analyze front office reports, including occupancy and revenue reports.
* Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure that guest needs are met.
Requirements:
* Bachelor's degree in hospitality management or related field
* Minimum of 5 years of experience in hotel front office operations
* Excellent communication and customer service skills
* Strong leadership and management skills
* Ability to work well under pressure and handle multiple tasks simultaneously.
* Proficiency in hotel management software and Microsoft Office
* Flexibility to work weekends and holidays as needed.
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
E.O.E.
$39k-54k yearly est. 60d+ ago
Front Office Manager
Benchmark Beachcomber
Office manager job in Saint Pete Beach, FL
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Originally opened in 1949, the Beachcomber's name captures the essence of the property. It's all about the beach. Put your toes in the sand and soak in the sun on 200 feet of private beachfront. As was the norm in the early iterations of Florida hotels, Beachcomber's rooms all open up to a lush courtyard featuring tropical gardens, pools and endless spots to relax in the shade. No matter where you are, at the Beachcomber, you're always just steps from the beach and within earshot of live music emanating from our legendary beach bar, Jimmy B's!
What you will have an opportunity to do:
The Front Desk Manager is responsible for leading the daily operations of the Front Desk and Guest Services team, ensuring exceptional guest experiences from arrival through departure. This role oversees staffing, training, service standards, and operational execution while serving as a visible leader in the lobby and a key partner to Rooms leadership.
What are we looking for?
Key Responsibilities
Lead, coach, and develop Front Desk Agents and Guest Services staff
Oversee daily front office operations including check-in/check-out, guest inquiries, and problem resolution
Ensure consistent delivery of high-quality guest service and brand standards
Create and manage schedules to ensure proper coverage and labor efficiency
Handle guest concerns and service recovery with professionalism and empathy
Monitor and maintain cash handling, billing accuracy, and front desk procedures
Collaborate with Housekeeping, Engineering, Reservations, and Leadership teams to ensure seamless operations
Train new hires and support ongoing team development and engagement
Ensure compliance with company policies, safety standards, and procedures
Qualifications
Previous hotel front desk or guest services leadership experience required
Strong customer service and communication skills
Proven ability to lead, motivate, and support a team
Ability to remain calm and professional in fast-paced or high-pressure situations
Strong organizational and problem-solving skills
Experience with hotel systems and basic administrative tasks preferred
Ability to work various shifts including evenings, weekends, and holidays
Physical Requirements
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs as needed
Ability to work in a guest-facing environment for the duration of the shift
What We Offer
Competitive pay based on experience
Opportunities for growth and advancement
Supportive and collaborative team environment
Employee discounts and resort perks
Full Benefits Package
401K with Employer Match
Paid Holidays
Compensation:
-
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$39k-54k yearly est. Auto-Apply 3d ago
Front Office Manager
Courtyard Tampa Northwest
Office manager job in Tampa, FL
We are looking for a Front OfficeManagerr to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints, and ensuring a professional lobby environment. Strong leadership, time management, organizational, and communication skills are essential.
Compensation: $15-$22/hr
Key Responsibilities:
Led and trained front desk staff, and managed shift schedules.
Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
Handle confidential guest information with integrity.
Resolve guest complaints and requests in a friendly, professional manner.
Ensure the lobby and common areas are clean and welcoming.
Manage cash drawer contents and transactions during shifts.
Coordinate with Housekeeping/Maintenance to ensure room readiness.
Process payments (cash, debit, credit) and check-outs, resolving any charges.
Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
Supervise staff performance and complete performance reviews.
Assist guests with directions and information about the property and local areas.
Perform administrative duties such as filing and updating records.
Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
Complete other duties as assigned.
Requirements:
Minimum 2 years of hospitality experience.
Minimum 2 years of front desk experience.
At least 1 year of supervisory experience, preferably in hospitality.
Proficiency in Windows OS and company-approved spreadsheets and word processing.
Strong verbal and written communication skills.
Ability to handle guest complaints and resolve issues promptly.
Ability to manage time effectively in high-pressure situations.
High school diploma or equivalent.
Physical Demands:
Regularly required to walk, stand, and use hands to reach.
Frequently required to stoop, kneel, crouch, or crawl.
Must be able to lift and move up to 50 pounds occasionally.
$15-22 hourly Auto-Apply 60d+ ago
Senior Office Admin
Innovative Reasoning 3.7
Office manager job in Tampa, FL
The Senior Office Admin provides executive-level administrative support to MARCENT headquarters, ensuring that command operations and leadership engagements are managed efficiently and accurately . This role encompasses coordinating task routing, maintaining records and correspondence, and supporting executive scheduling to ensure smooth organizational workflow . The Senior Office Admin also assists in preparing executive briefings and reports, supporting meetings and conferences, and ensuring compliance with USMC correspondence standards . By leveraging strong organizational and communication skills, the Senior Office Admin serves as a key enabler for MARCENT leadership, ensuring administrative processes are aligned with mission demands. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD***
Responsibilities/Duties:
- Provide executive administrative support to MARCENT staff sections.
- Coordinate task management and assist with routing, tracking, and reporting.
- Prepare, edit, and maintain correspondence, memoranda, and other documentation.
- Maintain records and files in compliance with USMC policies.
- Support executive engagements and scheduling.
Supplemental Duties:
- Assist leadership with preparation of executive briefings and reports.
- Support coordination of meetings, conferences, and official visits.
- Serve as a liaison for internal/external communications on behalf of MARCENT leadership.
Administrative Duties:
- Ensure compliance with MARCENT administrative and correspondence procedures.
Supervisory Responsibilities:
None.
Education/Experience/Qualification:
- Bachelor's Degree required; advanced degree preferred.
- 10+ years administrative support experience at the executive level.
- Secret clearance required.
Additional Skills:
- Strong proficiency in Microsoft Office Suite .
- Excellent organizational and communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Attention to detail in preparing and maintaining executive-level documents.
Location:
Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida.
Work Environment:
Office environment within a joint military/civilian/contractor staff. Position requires regular interaction with senior leadership and external organizations.
Physical Demands:
Primarily sedentary work involving extensive computer use, with occasional standing and movement during events or meetings.
Work Schedule:
Full-time, 40 hours per week. Monday-Friday, 0800-1600.
License and Other Requirements:
Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card.
Salary and Benefits:
As stated during the hiring process.
Security Clearance:
Secret clearance required.
Travel:
May be required to travel for conferences, training, or coordination in support of MARCENT operations.
$30k-39k yearly est. 40d ago
Office Manager - Dermatology Office
Bay Dermatology and Cosmetic
Office manager job in Port Richey, FL
Job DescriptionDescription:
The OfficeManager (Office Lead) is responsible for the day-to-day management of a dermatology medical office. This position oversees administrative and clinical support staff, ensures efficient operations, maintains office systems, and works closely with providers and other departments to deliver high-quality patient care and customer service.
Supervisory Responsibilities:
· Provides direct supervision to medical and administrative staff.
· Oversees scheduling, training, and performance evaluations.
· Ensures staff compliance with office policies, procedures, and standards.
Essential Job Functions:
· Supervise and coordinate the work of front office, back office, and support staff.
· Oversee daily office operations, ensuring a smooth and efficient workflow.
· Manage appointment scheduling, patient registration, check-in, and check-out processes.
· Provide support when needed, including:
o Answering phones.
o Assisting with check-in and check-out.
o Supporting medical assistants with patient care tasks.
· Order and maintain medical and office supplies to ensure all staff have the necessary tools and resources.
· Act as a liaison between providers, staff, and leadership to resolve operational issues.
· Uphold compliance with HIPAA, OSHA, and practice policies.
· Perform other duties as assigned.
FINANCIAL SUPPORT AND KEY PERFORMANCE INDICATORS
· Monitor office performance metrics and implement process improvements.
Oversee, expense monitoring, supply ordering, and vendor coordination.
Support billing and revenue cycle teams by ensuring accurate insurance information and prior authorization documentation, provider coding support, and minimizing denials.
Requirements:
SUMMARY:
· The officemanager is essentially responsible for the efficient and effective functioning of the medical and administrative aspects of the office. They play a crucial role in ensuring that the office provides excellent patient care, runs smoothly, adheres to regulations, and attains and/or exceeds corporate goals and metrics.
Skills & Abilities:
Must have strong aptitude and experience using the ModMed EMR
Strong leadership, team development, organizational, and problem-solving skills.
Excellent verbal and written communication abilities.
Strong interpersonal and customer service skills to support both patients and staff.
Ability to multitask and meet deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite and practice management/EMR systems.
Operational Efficiency & Accountability
Patient-Centered Service
Confidentiality & Ethical Standards
Experience & EDUCATION (professional experience can substitute for academic qualifications):·
Minimum of 3 years of administrative and clerical experience in a medical office setting required.·
Dermatology or specialty practice experience strongly preferred.·
Supervisory or leadership experience preferred.·
High school diploma or equivalent required.·
Associate degree in Office Administration, Business, or a healthcare-related field preferred.
Physical Requirements:·
Ability to sit, stand, and walk for extended periods.·
Manual dexterity to operate computers and office equipment.·
Occasional lifting of supplies or equipment (up to 25 lbs).
$33k-51k yearly est. 31d ago
Office Manager - New Tampa ( MUST HAVE DENTAL EXPERIENCE)
Coast Dental Services, Inc. 4.2
Office manager job in Tampa, FL
Job Purpose: This position is responsible for building and maintaining a successful practice through communication to the team and managing goals and expectations. The OfficeManager generates accountability, authority and responsibility with their team and provides support, communication, and guidance to increase the team's performance. This role may float between offices to provide coverage and may manage an office that is not fully staffed.
Duties and Responsibilities:
* Hire, train and manage performance of office team members.
* Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
* Explain treatment plans and payment options to patients.
* Review and train on Accounts Receivables (collection percentage).
* Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
* Ensure office is secure at all times as assigned key holder.
* Travel between offices as required to provide coverage when other officemanagers are unavailable or provide coverage in offices without a permanent provider.
* Train on and review patient financing/credit (volume number and accuracy) with team.
* Train team and ensure effective customer service skills via the telephone and in person.
* Train and hold team accountable for building a productive office schedule.
* Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
* Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
* Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
* Train staff or arrange training, as needed.
* Assure timeliness and accuracy of paperwork.
* Review and approve payroll (accuracy, control overtime) for office.
* Oversight of supplies and inventory for the office and assure cost effectiveness.
* Retention of staff and patients (turnover number).
* Assure safety - workers compensation (reported timely and accurate and investigation post- accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company's Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
* Complete Monthly Check List (completed and assurance all areas are up to date.)
* Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
* All other duties and responsibilities as assigned.
Additional Responsibilities:
* Positive attitude (motivation, team player).
* Appearance (professional, clean, neat, meets company standards).
* Knowledge of insurance processes.
* Professionalism and leadership.
$35k-45k yearly est. Auto-Apply 5d ago
Customer Service Manager - In Office
The Cannington Agency
Office manager job in Highland City, FL
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 4d ago
Front Office Manager in Charleston, SC (luxury hotel)
B&B Hospitality Staffing LLC 4.3
Office manager job in Tampa, FL
Our Premier client is looking for a Front OfficeManager for a LUXURY Hotel onsite in Charleston, SC. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE (no exceptions).
The Front OfficeManager is a key leader within the Rooms Division, responsible for ensuring seamless and elevated guest experiences across Guest Services, Front Desk, Concierge, and Rooms Control. This position champions operational excellence, Forbes Five-Star standards, and an inspired service culture reflective of this hotel's legacy and ambition. Reporting to the Director of Front Office, the Front OfficeManager leads by example, cultivates top-tier talent, and brings a strategic mindset to daily operations. They serve as ambassadors of the brand - embodying empathy, professionalism, and presence. While no job description can provide a comprehensive list of all duties, the following outlines the major responsibilities for the position.
Duties/Responsibilities:
Demonstrates proactive ownership of the Front Office operation as a department head.
Maintains consistent communication by monitoring and responding to emails and messages in a timely manner.
Provides direction and follow-through on matters without reliance on continuous oversight.
Balances professional responsibilities with personal well-being, while recognizing the nature of the role requires ongoing engagement beyond scheduled shifts.
Represent the property and the management by projecting a positive hotel image through excellent communication, efficient problem solving, and taking responsibility of guest needs.
Lead and mentor Front Office team members through daily operations, with a focus on coaching, performance development, and cultivating leadership from within.
Spearhead upsells, audits, creation of Standard Operating Procedures based on needs.
Ensure execution of Forbes Five-Star service through daily audits, training, and implementation of best practices and SOPs.
Partner closely with Housekeeping, Revenue, Spa, Transportation, and other departments to ensure a collaborative, guest-focused operation.
Proactively manage daily arrivals, departures, special occasions, and VIP programming.
Oversee rooms control and billing accuracy to ensure a seamless guest journey.
Represent Director of Front Office/Assistant Director of Front Office in their absence.
Ensure brand standards are not only met - but exceeded - at every touchpoint.
Required Skills/Abilities:
Exceptional communication skills - both verbal and written - with a talent for gracious guest recovery and conflict resolution.
Must be proficient in Windows, Word, Excel, PowerPoint. INFOR HMS knowledge is preferred.
Education and Experience:
A 4-year degree or equivalent in hospitality or related studies.
Minimum of 2 years' experience in a luxury or Forbes-rated property with a progressive track record of leadership in Front Office operations.
Benefits:
Enjoy free meals in our colleagues' café
Paid Time Off based on hours worked, up to 16 days in your first year
8 Paid Public Holidays
Up to 4.5% Company Match - Retirement Savings Plan after one year of service
Medical, Dental, Vision Insurance
Flexible Spending Account
Health Savings Account
Colleague Commuter Benefit
Hotel discounts at Spa & Dining Outlets
Friends & Family Hotel Room Discounts
$40k-53k yearly est. 15d ago
Hotel Front Office Manager
Thind Management
Office manager job in Tampa, FL
Front OfficeManager/Front Desk Supervisor
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto “We'll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated and experienced Front OfficeManager who is responsible for overseeing the day-to-day operations of the front desk at a hotel. Front OfficeManager ensures the efficient guest check-in and check-out processes, handles guest inquiries and requests, and provides exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to handle guest issues effectively.
Core Job Responsibilities & Duties
Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service
Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment and room assignment procedures
Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest's satisfaction
Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction
Address guest concerns and complaints professionally, escalating issues as necessary
Monitor guest feedback and reviews, identifying areas for improvement and implementing appropriate measures
Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively
Provide ongoing coaching and feedback to enhance guest service skills and problem-solving abilities
Conduct regular performance evaluations and identify opportunities for training and development
Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction
Coordinate with housekeeping to ensure timely room readiness and cleanliness standards
Collaborate with the General Manager to implement policies, procedures, and service standards
Prepare and maintain front desk reports, including occupancy reports, guest arrival and departure lists, and revenue reports
Assist in managing room inventory and reservations, optimizing room occupancy and revenue
Handle cash and payment transactions, ensuring accuracy and compliance with hotel procedures
Collaborate with the sales team to identify and pursue opportunities for business growth, including corporate accounts, group bookings, and event bookings
Support the GM in leading, motivating, and developing a high-performance team
Foster a positive work environment that promotes teamwork, collaboration, and employee engagement
Ensure compliance with all applicable laws, regulations, and hotel policies, including health, safety, and security standards
Implement and monitor quality assurance programs to uphold brand standards and deliver a consistent guest experience
Assist GM or hold regular briefings and meetings with all heads of departments - daily huddles, weekly management meetings, etc.
Ensure all decisions are made in the best interest of the hotel and management
Ensure compliance with all local, state, and federal regulations
Perform any other duties as assigned by Executive team & Ownership
Qualification Standards & Company Requirements
High school diploma or equivalent (required); bachelor's degree in Hospitality Management or a related field (preferred)
Previous experience in front desk operations or guest services, with some supervisory experience (preferred)
Excellent customer service and communication skills
Strong problem-solving skills and ability to handle guest issues effectively
Proficient in hotel management systems, property management systems, and relevant software
Detail-oriented with strong organizational and multitasking skills
Ability to work under pressure and adapt to changing situations
Proficient in hotel management systems, property management systems, and relevant software
Proficient in Microsoft Office and hotel & restaurant software(s)
Must have a flexible work schedule
*Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*
$39k-54k yearly est. Auto-Apply 60d+ ago
Medical Office Manager - Manatee County
Maxhealth
Office manager job in Bradenton, FL
Job Description
Internal Medicine Practices seek strong candidates with management experience to oversee a busy practice in East Manatee County.
Office hours are Monday- Friday.
Qualified candidates must have a minimum of two years of management experience in healthcare to be considered.
E-Clinical experience preferred
Salary range starts at $60,000 + Performance Bonus
Candidates must be energetic self-starters, have a strong entrepreneurial spirit and the ability to contribute to the growth and success of a rapidly, growing organization.
Position is responsible for all administrative, supervision, & managerial functions of the day to day operations of the office. The Manager focuses on providing high quality care to our patients and physicians through organization and leadership. Previous Clinical experience necessary.
Flexibility and ability to conform to an ever-changing environment required.
Ability to multitask and prioritize based on business needs
Responsible for handling and overseeing Check in/check out; co-pay collection; answering phones.
Answer patient billing questions
Work billing clarification logs including ensuring charge capture and missing diagnosis or CPT information
Experience with Microsoft Excel, Microsoft Word and Electronic Medical Records required.
Competitive salary plus full benefits package including PTO, Health, Dental, Vision, AD&D, and 401K
ABOUT MAXHEALTH
MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures. Founded in 2015, MaxHealth is a leading primary care platform focused on providing high-quality, integrated care to adults and senior patients throughout Florida. We provide care for more than 120,000 patients, most of which are beneficiaries of government-sponsored healthcare programs like Medicare, or of health plans purchased on the Affordable Care Act exchange marketplace. MaxHealth is a rapidly growing medical practice with more than 50 clinics spread across central and southern Florida. MaxHealth also partners with independent providers who are like-minded and utilizes its platform to help them provide high-quality care. We are customer-centered; compassionate; results-driven; proactive; collaborative; and adaptable in executing our vision to help patients live their best lives. Our mission is to deliver quality care, a simplified experience, and happiness. One patient at a time.
#IND123
Job Posted by ApplicantPro
How much does an office manager earn in Keystone, FL?
The average office manager in Keystone, FL earns between $28,000 and $62,000 annually. This compares to the national average office manager range of $30,000 to $62,000.