Insight Global is seeking a Customer Care Manager for the greater Wilmington area to support a large client of ours.
Responsibilities:
- Manage escalated and large warranty issues for closed homes, including insurance/litigation - Conduct in-person homeowner assessments on an as needed basis.
- Determine if corrective work order is needed. - Lead root-cause analysis.
- Manage trades to completion of service requests to customers' satisfaction.
- Perform minor service related tasks (e.g., adjustments, repairs), as requested.
- Establish and maintain positive customer relationships.
- Determine trade accountability for back charges and P.O.'s.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocol and process necessary workflow.
- Partner with other Customer Care Managers to address escalated homeowner concerns.
- Manage, contain, and continuously improve warranty spend.
- Participate in Lean initiatives to improve overall efficiencies of the Division.
- Communicate and facilitate training to FMs on product or process issues to eliminate long-term risk.
Required Skills & Experience
• 2+ years of customer service experience
• Experience working with subcontractors, vendors, or partners
• Ability to manage warranty/customer service processes in a high volume, fast paced environment
Nice to Have Skills & Experience
- Construction or warranty experience
- Property Management, retail, rental car, or call center experience
$32k-50k yearly est. 2d ago
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Dental Office Manager
Myorthodontist
Office manager job in Burgaw, NC
Dental OfficeManager The OfficeManager is responsible for managing the business functions of a dental/orthodontic practice by collaborating with the corporate office. An understanding of all business functions within a dental practice and strong customer service skills are needed to succeed in the OfficeManager role. Essential Duties and Responsibilities
Plan and manage business operations to ensure excellent patient support services.
Complete and analyze daily, weekly, monthly, quarterly, and yearly financial reports for the office.
Run and analyze management reports.
Train, develop and manage staff to meet performance standards.
Assist in employee hiring, performance evaluation, promotion, termination, and retention activities.
Review and approve timecards and PTO for staff.
Adhere to all HIPAA and OSHA regulations.
Ensure that patient data and records are stored securely and in compliance with privacy and security regulations.
Maintain the appearance and functionality of the dental office.
Support marketing initiatives and provide input to adapt to office location and patient demographics.
Respond to patient queries and resolve issues to ensure patient satisfaction.
Ensure adherence to company policies and procedures.
Minimum Qualifications (Knowledge, Skills, and Abilities) Associates or Bachelor's Degree RequiredMinimum of 2 years of management experience (in dental/ortho setting preferred) Interpersonal Skills: Good interpersonal skills to develop an effective relationship with patients, parents, doctors, staff members. Writing and communication skills:
Effective interaction with others in spoken and written English
Accurately transfer gathered data into a patient record
Ability to read and understand technical and professional materials
Ability to demonstrate sensitivity, confidentially and respect when speaking with patients, peers and staff
Intellectual and motor skills:
Ability to work independently
Ability to comprehend, reason, integrate, analyze, evaluate and problem solve
Ability to demonstrate critical thinking skills
Computer skills:
Intermediate computer knowledge
$42k-63k yearly est. Auto-Apply 15d ago
Assistant Manager - Business Office
Acadia Healthcare Inc. 4.0
Office manager job in Wilmington, NC
The Wilmington Treatment Center is currently hiring for an Assistant Manager - Business Office. This individual will Manage the daily operations of inpatient, outpatient, and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility. ESSENTIAL FUNCTIONS: * Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO. * Establish and maintain controls for all cash collected and posted in patient accounting system. * Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction. * Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation. * Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met. * Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices. * Lead and provide operational directives for all business office activities related to the claims management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility. * Define and provide the necessary support and leadership to achieve departmental goals and objectives. * Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary. * Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage. * May include managing and directing subordinate staff to identify goals and objectives. OTHER FUNCTIONS: *
Perform other functions and tasks as assigned. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: * College degree required * Three or more years' job-related experience required. * Preferably 5 or more years in a hospital setting. * One or more years' supervisory experience preferred. * Strong revenue cycle technical skills required Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. null
$50k-66k yearly est. 60d+ ago
TASC Care Manager-Wilson County
Coastal Horizons Center 3.1
Office manager job in Wilmington, NC
JOB ANNOUNCEMENT
Job Title: TASC Care Manager
Hours: 40 hours/week, Full Time, M-F, Non-Exempt
Coastal Horizons Center is seeking a dedicated and qualified TASC Care Manager to join our team. This position offers a unique opportunity to support justice-involved individuals by providing case management and service coordination within the TASC (Treatment Accountability for Safer Communities) program. The ideal candidate will collaborate with community partners, justice systems, and service providers to help individuals access treatment and recovery services. We have this specific opportunity located in:
Wilson County (Wilson, NC)
Primary duties include administering psycho-social screenings/assessments, coordinating linkage to behavioral health treatment as well as medical, educational, and vocational services as needed, and providing ongoing professional care management services for the justice-involved population.
Qualifications:
Education: Bachelor s degree in criminal justice or other human services-related field, or an associate degree with four years of experience in the justice or human services-related field.
Exception to Educational Requirements: Exception given to individuals with a North Carolina Peer Support Specialist certification and a minimum of 2 years of experience in the justice or other human services-related field.
Experience: Knowledge of recovery, harm reduction, and wellness-based concepts. May have lived experience with recovery and/or the justice system.
Required Skills:
Strong communication, organizational, and time-management skills.
Ability to work independently and manage a caseload effectively.
Proficiency in using electronic health record systems and remote collaboration tools (i.e., Teams, Zoom, etc.).
Demonstrated ability to collaborate with diverse stakeholders, including legal systems, healthcare providers, and social services.
Salary: Salary Range for this position is $42,000-$45,000 commensurate with experience, medical/dental insurance, life insurance, disability insurance, retirement savings plan/401K, paid time off programs.
Deadline to Apply: Open until filled
Please send (or fax) resume and cover letter to: (no phone calls please)
Coastal Horizons Center, Inc.
Attn: Human Resources
615 Shipyard Blvd.
Wilmington, NC. 28412
Fax: ************
Or email resume to: ************************
An Equal Opportunity / Affirmative Action Employer;
Complying with The Immigration Reform and Control Act.
$42k-45k yearly Easy Apply 14d ago
Office Manager
Riccobene Associates Family Dentistry
Office manager job in Leland, NC
We are looking for a full time officemanager for our Oral Surgery office located in Leland, NC. We are looking for someone who will ensure outstanding customer service for our patients by supporting a friendly and efficient team, to be efficient, productive and competent.
Position Summary
As an officeManager, you'll be the engine that keeps our busy, fast-paced dental practice running smoothly. Your leadership will directly impact patient care, team culture, and overall office success.
If you love structure, thrive in a multi-specialty environment, and enjoy being part of a systems that actually work-this role is for you.
Why Join Us?
Be part of an office that's growing fast with a strong foundation and a supportive leadership team.
Fun, collaborative work culture where every department works as one.
Competitive pay based on experience
Medical, dental, Pet, and vision Insurance
Company paid short term leave and life insurance
401k with company match
Paid time off, paid holidays, and growth potential
What You'll Do
Oversee daily operations for oral surgery services.
Drive performance by managing schedules, goals, and patient flow across departments.
Lead and mentor front office and clinical teams with accountability and positivity.
Help coordinate anesthesia days, sedation schedules, and specialty provider calendars.
Handle insurance verifications, authorizations, and pre-approvals.
Monitor KPIs, productivity, and team performance with clear communication.
Resolve patient concerns quickly and professionally.
Manage supply budgets.
Ensure compliance with all OSHA, HIPAA, and internal policies.
Collaborate with regional leadership on business goals and growth strategy.
Qualifications
What We're Looking For
Experience in a Dental office is a must and oral surgery experience is a plus!
Strong knowledge of general, pediatric dentistry, ortho, and/or oral surgery operations.
Skilled in Denticon, Dentrix, or Open Dental (Denticon is a plus).
Experience with dental insurance workflows.
Natural leader who can motivate a team and maintain high standards.
Clear communicator, solution-oriented, and always a step ahead.
$30k-47k yearly est. 6d ago
Assistant Association Manager-Wilmington Office
Priestley Management Company
Office manager job in Wilmington, NC
Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer's asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services.
We are currently seeking an Assistant Association Manager for our Wilmington office.
Your contribution to the team as an Assistant Association Manager
Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations
Understand community governing documents, architectural guidelines, maintenance responsibilities and policies
Assist Managers on creating, managing, and closing work orders
Handle violation letters and fines, close violations
Communicate with board members, committee members, and homeowners
Handle architectural request documentation and correspondence with committee members and homeowners
Fulfill questionnaire orders
Track and update Association insurance
Track and update vendor insurance and information
Manage clubhouse rentals
Manage clubhouse/pool access systems
Scan and maintain association files
Update Board information, committee directories, and FAQs
Assist in preparation of board meeting packages, community mailings, and meeting scheduling
Provide support creating newsletters and community notices
Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents,
Provide customer service support through phone and email
Job requirements
Skills for success
Strong written and verbal communication skills
Strong conflict resolution skills
Strong customer service skills
Strong multi-tasking and time management skills
Strong organizational skills with keen attention to detail
Experience with Microsoft Office
All done!
Your application has been successfully submitted!
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$31k-48k yearly est. 60d+ ago
Customer Care Manager II
Pultegroup 4.8
Office manager job in Wilmington, NC
Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Primary Job Responsibilities
Conduct in-person homeowner assessments on an as-needed basis:
Determine if a corrective work order is needed
Lead root-cause analysis
Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
Manage trades to completion of service requests to customers' satisfaction.
Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
Establish and maintain positive customer relationships.
Responsible for the build quality confirmation of the home before delivery to the customer.
Determine trade accountability for back charges and field purchase orders (FPOs).
Authorize payment for work performed up to approval limits.
Follow applicable legal protocol and process necessary workflow.
Responsible for customer satisfaction metrics related to customers serviced.
Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
Other duties as assigned.
Management Responsibilities
Not applicable
Scope
Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.
Required Education/Experience
Minimum High School Diploma or equivalent
Bachelor's Degree preferred
Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred
Required Licensing, Registration and/or Certifications
Valid driver's license as driving is an essential function of this position
Required Skills/Knowledge
Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
Committed to delivering high-quality service and diligent follow-up
Basic construction skills and knowledge
Excellent communication and listening skills
Analytical ability necessary to perform root cause analysis
Ability to manage warranty/customer service processes
Basic computer literacy
Skilled in conflict resolution to address customer concerns effectively
Knowledge of cost management principles and practices
Additional Information
This is a professional customer facing role. Team members will follow division specific dress code requirements
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by
PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc.
and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
California Privacy Policy
$28k-39k yearly est. Auto-Apply 39d ago
Office Manager
Guardiandentistry
Office manager job in Calabash, NC
Our officemanagers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination. This position requires a leader who exemplifies our values of I.M.P.A.C.T:
• INTEGRITY: Do the right thing when no one is looking.
• MENTORSHIP: We learn from the best and share with the rest.
• PARTNERSHIP: Teamwork, unity & collaboration go faster and further.
• ACTION: We relentlessly pursue results & continuous improvement.
• CARING: We believe empathy will transform lives and strengthen communities.
• TRANSPARENCY: We have radically candid conversations to build authentic relationships.
WHAT YOU'LL BE DOING:
• Daily Operations: Supervise all practice activities and ensure effective coverage for all positions. Manage all opening and closing duties including reconciling daily financials. Manage the supply inventory and act as the primary point of contact for the practice. Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed. Utilize tools and resources, such as Workday, my Learning, metric software, and P&L reports, to effectively and efficiently run the office.
• Communication & Leadership: Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate. Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company.
• Practice Performance: Achieve results by meeting or exceeding expected monthly and quarterly performance metrics. Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management. Monitor, analyze, and report on weekly/monthly KPI's. Ensure constant alignment with quarterly IMPACT goals. Report out on goals, KPI's, etc. to Regional Manager and Doctors as requested.
• Team Member Management & Support: Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution. Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support. Help cross train team members for professional development and office efficiency. Manage practice recruiting, hiring, and onboarding of new team members. Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability.
• Patient Support & Guidance: Consistently communicate with patients in a courteous, empathetic, and professional manner. Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed. Provide support to help encourage patients to accept treatment. Ensure accuracy and attention to detail to minimize patient complaints.
WHAT YOU WILL BRING:
• Skills & Passion: You have a natural ability to relate to others in a compassionate, empathetic way. You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice.
• Communication: Whether it's leading a morning huddle or presenting to leadership, you're a confident communicator with excellent presentation skills. You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience.
• Tech-Savvy: You're comfortable troubleshooting technical issues within the practice and communicating with IT as needed. You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc.
• Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution. You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner.
• A Collaborative Spirit: You thrive in team environments and enjoy working with cross-functional teams to make a real impact
Dental Office Experience Required
Dentrix and/or Denticon experience is a plus!
FLSA Status:
Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
$30k-47k yearly est. Auto-Apply 60d+ ago
Office Manager
Guardian Dentistry Partners
Office manager job in Calabash, NC
Our officemanagers not only oversee daily operations of the dental practice including supervising team members, managing patient flow, achieving team goals, and providing mentorship and training, but they also serve as a vital link between the dentist and the entire team, ensuring smooth communication and coordination. This position requires a leader who exemplifies our values of I.M.P.A.C.T:
• INTEGRITY: Do the right thing when no one is looking.
• MENTORSHIP: We learn from the best and share with the rest.
• PARTNERSHIP: Teamwork, unity & collaboration go faster and further.
• ACTION: We relentlessly pursue results & continuous improvement.
• CARING: We believe empathy will transform lives and strengthen communities.
• TRANSPARENCY: We have radically candid conversations to build authentic relationships.
WHAT YOU'LL BE DOING:
• Daily Operations: Supervise all practice activities and ensure effective coverage for all positions. Manage all opening and closing duties including reconciling daily financials. Manage the supply inventory and act as the primary point of contact for the practice. Oversee internal billing invoices, maintain CPR certifications, and ensure all office policies, including safety and compliance-related policies and procedures, are followed. Utilize tools and resources, such as Workday, my Learning, metric software, and P&L reports, to effectively and efficiently run the office.
• Communication & Leadership: Plan, organize, and facilitate a daily morning huddle with all team members and additional team meetings as appropriate. Develop and maintain a positive relationship with doctors and regional managers to ensure effective communication across all levels of the company.
• Practice Performance: Achieve results by meeting or exceeding expected monthly and quarterly performance metrics. Ensure end-of-day, weekly, monthly, and quarterly tracking and reporting is accurate and readily accessible to doctors and upper management. Monitor, analyze, and report on weekly/monthly KPI's. Ensure constant alignment with quarterly IMPACT goals. Report out on goals, KPI's, etc. to Regional Manager and Doctors as requested.
• Team Member Management & Support: Effectively supervise all practice team members, including managing the team within the Human Resource Information System (HRIS), team member performance management, and issue/conflict resolution. Act as a trusted advisor to team members, providing ongoing guidance, coaching, and support. Help cross train team members for professional development and office efficiency. Manage practice recruiting, hiring, and onboarding of new team members. Manage all team schedules, payroll, and time & attendance, while keeping the appointment scheduler up to date with office hours and doctor availability.
• Patient Support & Guidance: Consistently communicate with patients in a courteous, empathetic, and professional manner. Prioritize the patient experience by overseeing a system for answering telephones that ensures timely response, developing and managing the patient flow through the office, and stepping in to assist wherever needed. Provide support to help encourage patients to accept treatment. Ensure accuracy and attention to detail to minimize patient complaints.
WHAT YOU WILL BRING:
• Skills & Passion: You have a natural ability to relate to others in a compassionate, empathetic way. You have a high level of emotional intelligence and a passion for helping others and ensuring success within the practice.
• Communication: Whether it's leading a morning huddle or presenting to leadership, you're a confident communicator with excellent presentation skills. You often over-communicate to eliminate doubts, seek regular feedback, routinely summarize key points, and adapt communication style to suit the audience.
• Tech-Savvy: You're comfortable troubleshooting technical issues within the practice and communicating with IT as needed. You are comfortable using Microsoft Programs, such as Excel, PPT, Word, etc.
• Problem Solver: You're not just reactive, but proactive in finding creative ways to overcome obstacles and engage team members in issue resolution. You are comfortable mediating and resolving conflicts within the practice in a professional and objective manner.
• A Collaborative Spirit: You thrive in team environments and enjoy working with cross-functional teams to make a real impact
Dental Office Experience Required
Dentrix and/or Denticon experience is a plus!
FLSA Status:
Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
$30k-47k yearly est. Auto-Apply 60d+ ago
Engineering Support Manager
Vantaca
Office manager job in Wilmington, NC
Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates.
Here's the reality of our trajectory:
* Growing 100% year-over-year
* Our AI product (HOAi) went from $0 to millions in months
* Backed by Cove Hill Partners and JMI Private Equity
* 6M+ doors on our platform, displacing legacy systems
We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.
Overview
The Engineering Support Manager will lead our support engineering team to deliver exceptional client service through efficient ticket resolution and proactive support strategies. This role is critical in maintaining strong relationships with banking partners while ensuring our support operations meet and exceed SLA requirements. The Engineering Support Manager will drive continuous improvement in ticket resolution processes, manage and develop support engineering staff, and serve as a key liaison between clients, banking partners, and internal engineering teams.
This position offers the opportunity to make a significant impact on client satisfaction while building and leading a high-performing technical support organization.
Accountability Key Initiatives
* Drive improvement in ticket resolution times and client satisfaction metrics
* Ensure consistent achievement of ticket SLAs across all priority levels
* Develop and implement proactive support strategies to reduce incoming ticket volume
* Build strong communication channels with banking partners and key clients
* Lead, mentor, and develop the support engineering team
Expectations for Success
* Achievement of 95%+ SLA compliance across all ticket categories
* Reduction in average ticket cycle time by 20% year-over-year
* Decrease in open ticket backlog and aging tickets
* Client satisfaction scores of 4.5+ out of 5.0
* Team member retention and development metrics
* Successful implementation of proactive support initiatives resulting in reduced ticket volume
Core Values
* Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
* Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
* Accountability Starts with Me: Notices problems and takes personal action to solve them.
* Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
* Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
Responsibilities
* Manage daily support engineering operations, including ticket queue management, prioritization, and resource allocation
* Monitor and report on key metrics including ticket SLAs, cycle times, open ticket counts, and resolution rates
* Establish and maintain strong relationships with banking partners, conducting regular review meetings and addressing escalations
* Develop and implement proactive support strategies, including knowledge base improvements, client training, and preventive maintenance programs
* Lead, coach, and develop support engineering team members, conducting regular 1:1s, performance reviews, and career development planning
* Collaborate with Product and Engineering teams to advocate for supportability improvements and client needs
* Create and refine support processes, documentation, and standard operating procedures
* Manage escalations and serve as point of contact for critical client issues
* Analyze support trends to identify areas for product improvement and process optimization
* Participate in hiring, onboarding, and training of new support engineering team members
Requirements
* 5+ years of experience in technical support or engineering roles, with at least 2 years in a leadership position
* Strong understanding of SLA management, ticket systems, and support metrics
* Experience with banking/financial services or B2B SaaS environments preferred
* Proven track record of improving support operations and client satisfaction
* Excellent communication skills with ability to interface effectively with technical teams, clients, and executive stakeholders
* Strong analytical and problem-solving skills with data-driven decision-making approach
* Experience with support ticketing systems (e.g., Jira, ServiceNow, Zendesk)
* Technical background with understanding of software development, databases, and troubleshooting methodologies
* Demonstrated ability to lead and develop technical teams
* Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
Why You Should Join Our Team
* Our eNPS is +68! (Google it, that is great).
* Benefits: Medical, Dental, and Vision kick in day one.
* Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
* 401K with Company Match.
* Remote Flexible - come to the office when needed.
* Great parental leave benefits.
* Named on Inc 5000 list of America's Fastest Growing Private Companies.
* Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
* Winner of Coastal Entrepreneur Award, Technology Category.
* Active employee-led Culture Committee.
* Ongoing industry and professional development trainings available to all employees.
* Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
* We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.
We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
$63k-106k yearly est. 60d+ ago
Orthodontic Office Admin - Insurance Coordinator
Cherubini Orthodontics
Office manager job in Wilmington, NC
Job Description
To ensure that all operations run smoothly by coordinating insurance and presenting financing options for treatment, Cherubini Orthodontics in Wilmington, NC is looking to hire a full-time Orthodontic Office Admin - Insurance Coordinator. This orthodontic position works 30 hours per week, Monday - Thursday, approximately 9:00 am - 5:00 pm.
WHAT YOU GET: PAY AND BENEFITS
This orthodontic position earns a competitive wage of $15 - $21/hour, depending on experience.
We provide incredible benefits, including vision insurance, a 401(k) with a company match, paid time off (PTO), an incentive bonus, company-provided uniforms, and free orthodontic treatment after two years of qualified working performance. If this sounds like the right opportunity for you, apply today to work in our fabulous dental office!
A DAY FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
As an Orthodontic Office Admin - Insurance Coordinator, you facilitate all aspects of our dealings with insurance companies, from verification and submission to adjustment tracking and troubleshooting, ensuring that our patients receive the coverage they deserve. You assist patients in understanding their financing options for treatments that insurance may not cover. Your clear explanations are greatly appreciated by patients and you really enjoy interacting with and helping them receive the treatment they require, regardless of their financial situation.
In addition to these responsibilities, you perform various administrative duties, such as preparing monthly patient account reports, managing accounts receivable, and billing. As a team player, you are always willing to assist in any other areas where your expertise is required, including answering phones and scheduling appointments. You thrive in this environment, taking pride in your efficiency and organization as you help others!
WHAT WE NEED FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
Do you have excellent customer service skills? Are you reliable, punctual, and hardworking? Can you effectively juggle multiple tasks? Are you a team player? Do you have exceptional communication skills and the ability to clearly explain financial options? Can you present yourself in a professional manner? If yes, you might just be perfect for this orthodontic position! We also require:
3+ years of orthodontic insurance experience
Experience with ADA codes and dental terminology
Experience and knowledge of Dolphin Imaging Management Software is required
In-depth knowledge about insurance, including employer plans, PPOs, fee for service, etc.
Ability to type 50+ WPM
Knowledge about electronic communications, file transfers, emails (including Outlook Express), PowerPoint, Excel, and Microsoft Word
ABOUT CHERUBINI ORTHODONTICS
Our award-winning practice has a modest, boutique style that is family-oriented, friendly, and fun! We incorporate the most modern technologies into our state-of-the-art practice like digital radiographs, Invisalign clear aligners, and the latest software and technological advances in orthodontics. We are able to offer these amenities at a reasonable price because treating our patients like family is our top priority!
Our team brings sunshine into our patients' lives and smiles to their faces. Our employees love our friendly, family-like atmosphere and the excellent benefits we provide. We also support our employees in their desires to learn and grow by offering on-the-job training and opportunities for advancement. We hope you will join our fantastic team!
JOIN US
If this position sounds like a perfect fit for you, please apply and be our Orthodontic Office Admin - Insurance Coordinator. We have a quick and easy initial application that should only take you 3 minutes. We can't wait to hear from you!
Location: 28403
Job Posted by ApplicantPro
$15-21 hourly 27d ago
Office Administrator
Pathfinder Wealth Consulting
Office manager job in Wilmington, NC
About the Role
At Pathfinder Wealth Consulting, we believe that a great financial plan starts with a great relationship. We are looking for an Office Administrator (OA) who loves making people feel at home. As the face of our Wilmington office, youll be the first person our clients, prospects, and partners see.
This is a dynamic role for a quick-thinking team player who thrives on variety. If youre organized, energetic, and looking for a company that values both hard work and work-life balance, wed love to meet you.
What Youll Be Doing
Youll be the "hub" of our office, supporting our Client Services and Marketing teams while ensuring our day-to-day operations run smoothly. Your typical day might include:
Hospitality: Greeting clients with a smile, maintaining our welcoming coffee bar, and making sure our office environment feels professional and inviting.
Communication: Being the friendly voice on the phone, gauging client needs, and helping them get to the right team member.
Calendar Mastery: Scheduling client meetings using Calendly and Outlook to ensure a seamless experience for our clients.
Client Support: Assisting with meeting prep (agendas and reports), handling check deposits, and coordinating with outside professionals, like CPAs and attorneys.
General Administration: Managing daily mail (incoming and outgoing), handling postage systems, and ensuring digital files are meticulously organized.
Creative Assist: Helping our Marketing Director with client events and "client experience" campaigns that make our partners feel special.
Office Stewardship: Maintaining our supply inventory, ordering equipment, and ensuring the office remains tidy and "client-ready" at all times.
Who You Are
A People Person: You establish rapport easily and have a polished, professional, and welcoming demeanor.
Dedicated & Detailed: You take pride in your work, from every administrative task to the biggest client event.
A Master of Variety: You can shift tasks effortlessly without losing your focus or your positive attitude.
Tech-Savvy: You enjoy learning new systems and aren't afraid to troubleshoot a printer or a software glitch.
Coachable & Growth-Minded: You value clear communication and see feedback as a tool for excellence and enjoy working in an environment where we constantly refine our processes to better serve our clients.
Experience & Skills
Bachelors degree (or equivalent experience).
2+ years in office operations (preferred, but we value the right attitude!).
Experience with Microsoft office suite, web based programs, and office equipment.
Strong written and verbal communication skills.
Financial, legal, or banking experience is a plus, as is being a Certified Notary.
Love of puns and fun most days, also a plus.
Why Pathfinder?
We are an established, fast-growing wealth management firm that truly cares about our team. We offer a blend of teamwork, self-directed tasks, and the opportunity to develop new skills in a supportive environment.
Ready to apply? Please send your resume and a cover letter to ************************.
$30k-40k yearly est. Easy Apply 12d ago
Office Coordinator- Leland Clinic
Bodies In Balance Physical Therapy 4.1
Office manager job in Wilmington, NC
Job DescriptionBenefits:
Health insurance
Paid time off
401(k) matching
A progressive, physical therapists-owned outpatient Physical Therapy practice in historical Wilmingtons beautiful coastal community is seeking an Office Coordinator for our Leland clinic.The Office Coordinator will lead the office in a dynamic outpatient physical therapy clinic, fostering an organized, effective and efficient environment with a positive, patient centered approach. The Office Coordinator will be interacting with both patients and therapists, assuring excellent communication with therapists and patients in regards to insurance, schedule needs, patient concerns/feedback. The Office Coordinator will also communicate to the owners and practice administrator an overview of clinic status from both an administrative perspective as well as patient communication perspective. This position is invaluable in keeping the therapists on schedule and taking initiative that the day runs smoothly for both patient and therapist alike. The Office Coordinator will demonstrate an appreciation for the economic viability for the clinic by assuring processes are effective in adhering to insurance requirements and obtaining co-payments collections. Noting facility needs, assigning and following up with maintenance and utilities of the facility are additional roles. The Office Coordinator requires a person who will demonstrate professionalism, a calming nature, positive influence, and lead the clinical setting toward success.
Bodies in Balance is dedicated to its employees by:
Hosting Team Building opportunities: Local Soccer games, Journal Club at Breweries, 5K run participation, outside clinic parties, quarterly appreciation lunches
Creating a positive culture that encourages work / life balance
Offering Peer Mentorship
Fostering open communication
Encouraging Program Development with leadership opportunities
ABOUT US:
Be a part of the Bodies in Balance Team! Bodies in Balance offers specialties in orthopedics, vestibular/balance, dry needling, concussion, pelvic floor, Parkinsons, lymphedema and oncology rehab. We are looking for a great physical therapist TECH INTERN who shares our Core Values:
PATIENT FIRST, IMPACTFUL RESULTS, PASSIONATE LEARNING, UNEQUIVOCAL EXCELLENCE and TEAMWORK without BOUNDARIES
. Our culture includes a positive, motivated, and caring team of employees who seek to be a team player to enhance our evidence-based, personalized treatment care. We strive to be a strong resource for those in our community and value excellent communication with our medical professional peers and patients. Visit our website at binbpt.com to learn more about our practice and staff.
Duties:
Having excellent phone etiquette and skills
Initiating and maintaining a positive patient experience
Scheduling of patient visits
Assuring accurate and friendly check-in of patients
Taking co-payments/co-insurance collections
Running daily co-payment reports/call those who have missed co-payment
Communicating with insurance specialist, those patients that need call regarding insurance benefits
Inputting both Explanation of Benefits and checks received accurately on spreadsheet and communicate information to billing team
Revising processes to assure efficiency and accuracy
Inputting physical therapists schedules in electronic medical record scheduling system in a timely and accurate manner.
Assuring optimal use of therapists schedules by monitoring holes in schedule and filling in with people on cancellation list hourly
Enhancing patient communication: Assist/ finalize thank you notes/get well notes to patients
Compensation: starting at $16.50-$17.00 per hour
Benefits:
401(k) matching
Health insurance
Life insurance
Dental insurance
Vision insurance
Paid time off
Schedule:
10 hour shift (4x10)
Monday - Friday (one day off in the week)
$16.5-17 hourly 2d ago
Clerical Supervisor I
Novant Health 4.2
Office manager job in Wilmington, NC
What We Offer Work Schedule: FT Monday - Friday, 8 am - 5 pm, no weekends or holidays. Wilmington, North Carolina 28401 Department: MJ Clinic Responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing officemanagement and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers.
Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing.
Supervises up to 9 FTEs.
What We're Looking For Education: High School Diploma or GED, required.
2 Year / Associate Degree Associates Degree in Health or Business Administration, preferred.
Experience: One year of clerical experience in a medical office setting, required.
Additional Skills (required): Knowledge of organization policies and procedures.
Knowledge of fiscal management and humanresource management techniques.
Knowledge of officemanagement techniques and practices.
Knowledge of computer systems and applications.
Skill in gathering, analyzing, and evaluating data.
Skill in written and verbal communication.
Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
Ability to exercise initiative, problem-solving, decision-making.
Ability to read, interprets, and applies clinic policies and procedures.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities.
Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.
Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other.
We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
Job Opening ID 131545
$38k-48k yearly est. Auto-Apply 31d ago
FBO Supervisor - Business Office - 3147 - Full Time
Wilmington Health Pllc 4.4
Office manager job in Wilmington, NC
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Purpose:
The Central Business Office (CBO) Supervisor is responsible for the day-to-day oversight of CBO staff, performing essential personnel duties and working closely with the CBO Director and CBO support staff to develop, implement, and enforce efficient protocols to meet or exceed established performance measures.
Essential Duties/Responsibilities:
Provides general oversight and support to staff.
Reviews and approves time off requests based on established department protocols.
Reviews and approves time cards for hourly staff based on established department and Wilmington Health protocols.
Handles or assists with patient complaints and problems concerning billing.
Acts as a resource to Wilmington Health Divisions to assist with resolving Provider revenue concerns.
Monitors and measures departmental outcomes in comparison to Team and Pillar Goals, and identifies barriers, implementing solutions when desired outcomes are not achieved.
Holds direct reports accountable for meeting or exceeding quality standards and goals, continues improvement towards superiority in revenue cycle performance as well as achieving excellent patient satisfaction.
Meets regularly with staff, maintaining consistent communication regarding performance, to ensure proactive and timely issue resolution.
Works collaboratively with and supports efforts of staff.
Levies disciplinary actions as appropriate, working closely with Director and Human Resources, and following established Wilmington Health policies and procedures.
Monitors and reports team performance to Director on a consistent basis.
Reports the status of performance improvement initiatives, efforts and impacts to Director, including any barriers to success and resolution efforts underway, requesting Director assistance as appropriate.
Produces and delivers staff performance evaluations and reviews with Director.
Develops policies and action plans for department that ensure talent development (recruitment, retention, staff learning and development, satisfaction, and well-being).
Ensures that appropriate protocols are in place to provide safe, efficient, and customer-oriented service to all internal and external customers.
Responsible for timely follow-up, accessibility, and appropriate responsiveness to internal and external customers.
Maintains effective relationships with all Wilmington Health departments.
Understands the billing needs of each Division and applies knowledge to ensure Team goals are in line to meet or exceed the Division needs.
Provides proactive, routine feedback and solutions, if needed, regarding Provider performance, trends, concerns, etc. to Director.
Accountable for fostering an environment that encourages innovation, continuous improvement, and growth.
Monitors industry standards for work routines, measures of role-specific effectiveness and target outcomes for all functions including benchmark comparison where appropriate.
Creates, implements, maintains and enforces written protocols.
Implements quality control measures across all functions.
Supports a culture of continuous process improvement through short and long-term process improvement initiatives.
Analyzes all assigned area of operations for potential process improvement opportunities and creates recommendations for process, system, procedure and operational changes to improve the revenue cycle through the elimination of waste and rework with the goal being to increase value for the patient and Wilmington Health.
Manages process improvement efforts and/or acts as a resource for those efforts, using accepted methodologies and tools to achieve desired, sustainable project goals and business outcomes.
Accountable for establishing consistency across the department as changes in processes, tools, and overall protocols are developed, ensuring a focus on continued departmental integration and overall organization benefit.
Manages the creation of tools, work drivers, and automation of revenue cycle functions to increase efficiency and standardization of processes, with an emphasis on timeliness, automation, and accuracy of collections. Successfully implements and monitors the effectiveness of these tools against targeted goals for increasing accuracy, communication, and cash flow as well as the patient experience.
Maintains confidentiality and protects sensitive data at all times.
Meets highest compliance standards for all Federal and State regulations, including but not limited to, HIPAA, HITECH, Privacy, False Claims Act, etc.
Adheres to and models core values as well as organizational and department-specific policies and procedures.
Maintains a working knowledge of Federal, State, and Local billing requirements through regular attendance at educational seminars as well as self-directed reading of industry literature.
Assists with new upgrades of and changes to, and testing on, practice management and related systems.
Work closely with Director and other support staff to successfully onboard new employees to the CBO, new Providers into WH and, where applicable, new clients into organization.
Other Duties:
Other duties as assigned.
Qualifications: High school or equivalent
Required :
3-5 years healthcare billing experience1-2 years supervisory experience
Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information, or any other class protected under state or federal law.
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 - 2.5 hrs/day) Frequently (2.6 - 5.5 hrs/day) Continuously (5.6 - 8.0 hrs/day)
Physical Demand
Required?
Frequency
Standing
Rarely
Sitting
Frequently
Walking
Occasionally
Kneeling/Crouching
Lifting
Competencies
General
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Maintains courtesy and diplomacy with all internal and external customers. Makes self available to respond to customer needs. Prevents unnecessary delays for customers. When necessary, communicates appropriate information to the customer effectively and accurately. Listens effectively. Seeks closure in resolving customer concerns.
Professionalism/Integrity/Responsibility - Takes responsibility and holds oneself accountable. Displays appropriate work attire, nonverbal messages and office etiquette for the position. Demonstrates flexibility and commitment to professional growth. Has a positive attitude toward his/her work. Promotes respect, honesty, integrity, and fairness to all. Maintains confidentiality regarding patient, business, and employment information. Adheres to organization policies and procedures regarding the Health Insurance Portability and Accountability Act (HIPAA).
Teamwork/Process Focus - Understands that all parts of the organization must work together. Integrates own activities with the larger group to support the clinic's objective of providing seamless service to our patients throughout the organization. Voluntarily gives and receives help. Values contributions made by others. Is able to function in a joint cooperative manner while supporting the clinic's and departmental plans, programs, policies, procedures, and other team members.
Dependability/Punctuality - Demonstrates thoroughness in following through on assignments and instructions in a reliable, trustworthy and timely manner. Meets commitments. Adheres to the attendance policy and work schedules. Follows call-in and approval procedure for time off.
Interpersonal Relationships/Communication - Displays the ability to express ideas clearly, concisely and effectively, both orally and in writing, up, down, and across the organization. Listens well, shares work related information, tolerant of others' work styles. Ability to work with others in a courteous and effective manner. Exercises authority or the response to criticism in a tactful manner, Interacts and co-operates with others to ensure the clinic's objectives and goals are met. Resolves conflicts effectively. Promotes departmental teamwork and interdepartmental teamwork. Interacts effectively with supervisor.
Judgment/Decision Making/Problem Solving - Shows ability to clearly isolate and define problem areas. Considers alternatives and consequences before making decisions. Participates constructively in group problem solving. Presents problems, but suggests timely and practical solutions by using independent thought, originality, and reason. Prioritizes work appropriately.
Quality/Quantity - Consistently high standard of work while maintaining daily workflow. Work produced by the employee is thorough, accurate, and neat. Displays the ability to work under pressure and learns from previous mistakes.
Initiative - Demonstrates willingness to make significant contributions with little direction, to be involved in new initiatives and to attempt non-routine jobs and tasks. Displays energy, enthusiasm, ingenuity and versatility. Offers suggestions to solve problems or improve operations. Exercises independent actions within limits of authority.
Safety and Housekeeping - Observes safety and health regulations; adheres to OSHA guidelines. Adheres to the organization's Exposure Control Plan and guidelines regarding risk of exposure to bloodborne pathogens. Ensures that a safe work environment is maintained and that work areas are free from hazards. Recognizes and reports any unsafe work practices and/or hazardous conditions to supervisor. Is aware of location of material data sheets and refers to them when necessary. Follows proper procedures on accident reporting. Promotes a professional work environment by maintaining a neat orderly work area free of food and inappropriate visual or written messages.
Organizational Skills/Time Management - Uses time efficiently in planning, anticipating, and responding. Strives to do things more efficiently. Completes tasks in a timely manner. Keeps supervisor informed of changes in workload.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Department Specific
Revenue Cycle Management - maximizes cash flow while maintaining and improving internal and external customer relations; provides root cause analysis for identified barriers; creates written processes resulting in improved workflow; constructively contributes to a cross-functional revenue cycle team.
Gap Analysis-Gap Closure-Sustainability - identifies gaps between ideal state and current state; initiates and constructively participates in efforts to effectively close the gap; continues to hold Team accountable for sustained and continued improvement
$28k-35k yearly est. Auto-Apply 60d+ ago
Box Office Supervisor- FT HOB Myrtle Beach
Live Nation Entertainment Inc. 4.7
Office manager job in North Myrtle Beach, SC
WHO ARE WE?
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit ********************************
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a
Great Place to Work
organization and one of People Magazine's “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box OfficeManager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels.
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
II. Financial / Cash Handling
Ensure that venue staff follows Clubs & Theaters cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Complete and distribute accurate daily ticket counts for agents and artists
III. Other Responsibilities
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant. Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws
WHAT THIS PERSON WILL BRING
Required:
Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Tolerance of all cultures, music and art forms
Ticketmaster Experience
Preferred:
Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette
Physical Demands/Working Environment:
Working environment is fast-paced and often loud and stressful
BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
$35k-48k yearly est. Auto-Apply 50d ago
Assistant Guest Service Mgr FT
Lowes Foods 4.2
Office manager job in Wilmington, NC
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods' Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
g. Ensures all unused check lanes are blocked off when not in use.
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front porch Hosts
a. Provides training and direction to hosts not meeting the front porch standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
4. 4. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle payroll check approval/cashing according to company policy.
c. Ensure that an accurate daily cash count is completed.
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
e. Process returned checks according to policy.
5. 5. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front porch and cash office.
6. 6. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front porch operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
#LI-JF1
$35k-42k yearly est. Auto-Apply 2d ago
Assistant Guest Service Mgr FT
Alex Lee 4.4
Office manager job in Wilmington, NC
To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods' Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
g. Ensures all unused check lanes are blocked off when not in use.
h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
2. 2. Training and Development of Front porch Hosts
a. Provides training and direction to hosts not meeting the front porch standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
3. 3. Sales, Cash and Invoice Accounting
a. Prepare weekly cash report and accompanying documentation.
b. Maintain sales related information.
c. Process invoices and transfers as assigned.
d. Process beer/wine payments.
4. 4. Cash Related Activities
a. Prepare bank deposits according to policy.
b. Handle payroll check approval/cashing according to company policy.
c. Ensure that an accurate daily cash count is completed.
d. Process guest needs such as money orders, stamps, lottery tickets, etc.
e. Process returned checks according to policy.
5. 5. Cash Office Security
a. Ensure the security of the cash office and store funds.
b. Maintain accountability standards of cashier tills.
c. Maintain supplies needed for front porch and cash office.
6. 6. Cashier/Guest Service Clerk Performance Reports
a. Monitor and analyze the Operator Activity Report.
b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
7. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front porch operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
#LI-JF1
$33k-42k yearly est. Auto-Apply 20d ago
Assistant Association Manager-Wilmington Office
Priestley Management Company
Office manager job in Wilmington, NC
Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer's asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services.
We are currently seeking an Assistant Association Manager for our Wilmington office.
Your contribution to the team as an Assistant Association Manager
Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations
Understand community governing documents, architectural guidelines, maintenance responsibilities and policies
Assist Managers on creating, managing, and closing work orders
Handle violation letters and fines, close violations
Communicate with board members, committee members, and homeowners
Handle architectural request documentation and correspondence with committee members and homeowners
Fulfill questionnaire orders
Track and update Association insurance
Track and update vendor insurance and information
Manage clubhouse rentals
Manage clubhouse/pool access systems
Scan and maintain association files
Update Board information, committee directories, and FAQs
Assist in preparation of board meeting packages, community mailings, and meeting scheduling
Provide support creating newsletters and community notices
Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents,
Provide customer service support through phone and email
Skills for success
Strong written and verbal communication skills
Strong conflict resolution skills
Strong customer service skills
Strong multi-tasking and time management skills
Strong organizational skills with keen attention to detail
Experience with Microsoft Office
$31k-48k yearly est. 60d+ ago
Orthodontic Office Admin - Insurance Coordinator
Cherubini Orthodontics
Office manager job in Atkinson, NC
Job Description
To ensure that all operations run smoothly by coordinating insurance and presenting financing options for treatment, Cherubini Orthodontics in Wilmington, NC is looking to hire a full-time Orthodontic Office Admin - Insurance Coordinator. This orthodontic position works 30 hours per week, Monday - Thursday, approximately 9:00 am - 5:00 pm.
WHAT YOU GET: PAY AND BENEFITS
This orthodontic position earns a competitive wage of $15 - $21/hour, depending on experience.
We provide incredible benefits, including vision insurance, a 401(k) with a company match, paid time off (PTO), an incentive bonus, company-provided uniforms, and free orthodontic treatment after two years of qualified working performance. If this sounds like the right opportunity for you, apply today to work in our fabulous dental office!
A DAY FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
As an Orthodontic Office Admin - Insurance Coordinator, you facilitate all aspects of our dealings with insurance companies, from verification and submission to adjustment tracking and troubleshooting, ensuring that our patients receive the coverage they deserve. You assist patients in understanding their financing options for treatments that insurance may not cover. Your clear explanations are greatly appreciated by patients and you really enjoy interacting with and helping them receive the treatment they require, regardless of their financial situation.
In addition to these responsibilities, you perform various administrative duties, such as preparing monthly patient account reports, managing accounts receivable, and billing. As a team player, you are always willing to assist in any other areas where your expertise is required, including answering phones and scheduling appointments. You thrive in this environment, taking pride in your efficiency and organization as you help others!
WHAT WE NEED FOR AN ORTHODONTIC OFFICE ADMIN - INSURANCE COORDINATOR
Do you have excellent customer service skills? Are you reliable, punctual, and hardworking? Can you effectively juggle multiple tasks? Are you a team player? Do you have exceptional communication skills and the ability to clearly explain financial options? Can you present yourself in a professional manner? If yes, you might just be perfect for this orthodontic position! We also require:
3+ years of orthodontic insurance experience
Experience with ADA codes and dental terminology
Experience and knowledge of Dolphin Imaging Management Software is required
In-depth knowledge about insurance, including employer plans, PPOs, fee for service, etc.
Ability to type 50+ WPM
Knowledge about electronic communications, file transfers, emails (including Outlook Express), PowerPoint, Excel, and Microsoft Word
ABOUT CHERUBINI ORTHODONTICS
Our award-winning practice has a modest, boutique style that is family-oriented, friendly, and fun! We incorporate the most modern technologies into our state-of-the-art practice like digital radiographs, Invisalign clear aligners, and the latest software and technological advances in orthodontics. We are able to offer these amenities at a reasonable price because treating our patients like family is our top priority!
Our team brings sunshine into our patients' lives and smiles to their faces. Our employees love our friendly, family-like atmosphere and the excellent benefits we provide. We also support our employees in their desires to learn and grow by offering on-the-job training and opportunities for advancement. We hope you will join our fantastic team!
JOIN US
If this position sounds like a perfect fit for you, please apply and be our Orthodontic Office Admin - Insurance Coordinator. We have a quick and easy initial application that should only take you 3 minutes. We can't wait to hear from you!
Location: 28403
Job Posted by ApplicantPro
How much does an office manager earn in Leland, NC?
The average office manager in Leland, NC earns between $25,000 and $58,000 annually. This compares to the national average office manager range of $30,000 to $62,000.
Average office manager salary in Leland, NC
$38,000
What are the biggest employers of Office Managers in Leland, NC?
The biggest employers of Office Managers in Leland, NC are: