Office manager jobs in Vega Alta, PR - 25 jobs

Customer Experience Manager - Victoria's Secret - Plaza Del Caribe - Ponce, PR - (04F87) Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top-line sales. Independently managing labor hours within the store to drive top line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Posted Salary Minimum: $20.90 Posted Salary Maximum: $29.00 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications: Passion for Victoria's Secret Brand.Ability to improve customer satisfaction and drive customer loyalty.Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.A sense of self-awareness with an interest in seeking feedback to improve and develop.Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.Ability to monitor/track progress and incorporate feedback into decision-making.Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.Experience with influencing cross-functional partners in informal and formal settings to get things done.Ability to work nights, weekends, and a flexible schedule.Ability to stand for long periods and frequently bend, kneel, and lift.Ability to use technology (headsets, mobile devices, computers).3+ years of retail leadership experience preferred.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Veterans receive preference in hiring pursuant to applicable law. Primary Location: United States-Puerto Rico-PonceWork Locations: ***********8/Plaza Del Caribe PLAZA DEL CARIBE-50835 2050 Ponce By-Pass Ponce 00717Job: Field ManagementOrganization: VS StoreSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 5, 2026, 1:53:10 PM: :

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

129848 Zurich North America is hiring an Applications Support Center Manager to join our team! We are open to hiring talent remote in Illinois. Purpose: + Responsible for function, staff and activities associated with the identification, prioritization and management of work load. + Oversees first level, second level, and back desk technical and supervisory support for IT issues and service requests, tointernal Zurich staff and partners, delivering an excellent customer experience in line with departmental service standards. Key Accountabilities: + Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests. + Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools. + Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporating these updates into revised versions of the procedures and tools. Escalates to internal partners or external vendors while meeting or exceeding defined service level expectations. + Resolves problems escalated from within the Help Desk, providing resolution knowledge and feedback to less experienced staff. + Initiates escalation as appropriate to ensure management awareness of severe problems or problems that are exceeding documented target resolution times. + Actively participates in end user and Help Desk analyst training by providing materials, conducting training, or attending training in the role of subject matter expert. + Develops and implements continuous service improvement initiatives, provides service desk performance reporting and analysis and acts as deputy for service desk manager. + Business Travel, as required + Extended Hours during Peak Periods/Shift Work/Holiday Work, as required + Regular Predictable Attendance + Visibility in the Office, as required + Helpdesk is an operation, which requires flexible working hours depending on local needs. Basic Qualifications: + Bachelors Degree and 5 or more years of experience in the Application Support area OR + High School Diploma or Equivalent and 7 or more years of experience in the Application Support area AND + Must work flexible schedules + Knowledge of proprietary applications and support processes Preferred Qualifications: + Experience with problem management system, preferably Peregrine Service Center and/or Remedy Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The proposed Salary range for this position is $65,900.00 - $107,900.00, with short-term incentive bonus eligibility set at 10%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here .] **Why Zurich?** At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500 . Join us for a brighter future-for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. **Please note:** Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Illinois Virtual Office, AM - Remote Work (US) Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-JM1 #LI-ASSOCIATE #LI-REMOTE EOE Disability / Veterans

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Overview The Front Office Manager is responsible for ensuring the operation of the Guest Services,and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Carry a cell phone at all times. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Develop employee morale and ensure training of Guest Services personnel. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. Attend daily and monthly Rooms Merchandizing meetings. Participate in required M.O.D. program as scheduled. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Ensure that no-show revenue is maximized through consistent and accurate billing. Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position for Guest Services staff. Assist in preparation of revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager. Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Ensure correct and accurate cash handling at the Front Desk. Follow and enforce all Highgate Hotel credit policies. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Establish and maintain key control system. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Monitor all V.I.P.'s, special guests and requests. Qualifications At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Must have a valid driver's license from the applicable state. Long hours sometimes required. Light hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

The National Account Support Manager reports to the Project Manager, Imaging Service and is responsible for the strategic oversight of service for assigned accounts and overall customer satisfaction. This role includes developing and implementing consistent account management processes across all accounts, focusing on equipment performance, service level attainment, reporting, communication, and meeting structures. The position entails detailed analysis, program creation, and implementation to achieve desired results. The National Account Support Manager will build long-term relationships with the customer's headquarters staff, store management, field service, and product teams. They will ensure quality service delivery that meets service levels and improves equipment uptime while maintaining high customer satisfaction. This role also supports the sales team by identifying and supporting service revenue opportunities within the account. **This role will be remote in the Chicago, Illinois area.** **Company Overview** At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division-they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division-they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Responsibilities** + Oversee vendor performance and ensure quality support programs for customers. + Develop and maintain strategic partnerships with key account leadership. + Implement consistent account management processes across assigned accounts. + Collaborate with National Sales & Service Management, Marketing and Product teams to prioritize service activities and projects for National Accounts. + Oversee special projects, coordination, and execution. + Attend meetings and conference calls to support customer activities. + Analyze report data and provide recommendations for operational improvements to Fujifilm, Account Management team, and Customer. + Ensure high-quality service delivery to key accounts by working closely with service providers and vendors. + Monitor and report on contract billing and profitability to Fujifilm management. + Enhance communication processes between Service, Sales, and Accounts to ensure greater visibility of account activities. + Create processes and programs to proactively ensure maximum customer satisfaction and equipment availability. + Work with Senior Accounts Manager and Vice President of Service on new contracts and renewals. + Communicate all service capabilities to account leadership and work with Service Sales team to pursue new business opportunities. + Conduct meetings to ensure compliance with corporate policies and the implementation of new processes. + Investigate chargebacks and invoice disputes, working with Customer Care and Customers on resolutions. + Monitor and address calls in the audit queue. + Track, forecast, and manage equipment disposition. + Travel to store locations to evaluate equipment and store operations. **Required Skills/Education** + 5+ years of experience in service management of large-scale retail accounts. + Outstanding customer relations skills. + Excellent problem-solving and decision-making skills. + Highly developed interpersonal skills and ability to work with others. + Ability to achieve corporate and departmental goals by managing direct reports effectively. + Ability to accurately evaluate internal staff and provide feedback to management. + Excellent customer communication skills (both verbal and written). + Valid state driver's license (Real ID compliant) and passport. **Desired Skills** + Exceptional communication, interpersonal, and leadership skills. + Excellent organizational and time management abilities. + Capability to work with cross-functional teams. + Strong analytical and research skills to evaluate opportunities and challenges and uncover new consumer insights. + Experience with CRM systems (e.g., Astea, Salesforce). **Salary and Benefits:** + $110,000 plus bonus depending on experience + Bonus eligible + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (***********************). **Job Locations** _US-Remote_ **Posted Date** _5 days ago_ _(1/12/2026 1:56 PM)_ **_Requisition ID_** _2026-36602_ **_Category_** _Service_ **_Company (Portal Searching)_** _FUJIFILM North America Corporation - Imaging Division_

A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.90 Maximum Salary: $29.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Veterans receive preference in hiring pursuant to applicable law.

**About Team & About Role:** Rubrik is revolutionizing data security with Zero Trust Data Protection, enabling organizations to safeguard their most critical assets from cyber threats, operational disruptions, and data loss. As the leader in data security and cloud management, Rubrik empowers enterprises to simplify and secure their digital infrastructure. Rubrik is seeking a CXO Experiences & Community Manager to support the development and execution of high-impact executive engagement programs that deepen Rubrik's relationships with CIOs, CISOs, and other senior leaders. Reporting to the Director, CXO Experience and Community, the role is responsible for designing and delivering exclusive CXO experiences that drive strategic dialogue, accelerate trust, and reinforce Rubrik's position as a leader in cyber resilience. **What You'll Do:** + CXO engagement strategy: Participate in the development and execution of a global strategy for immersive and differentiated executive experiences that enhance Rubrik's relationships with top IT and security leaders. + CXO community: Cultivate and nurture Rubrik's global stakeholder CXO community of CIOs, CISOs, CDOs, and CTOs. + CXO database: Partner with the CXO Transformation team to lead the development of Rubrik's CXO database which includes a Speaker's Bureau, CXO Mapping Tool, and a CXOs-on-the-Move framework. + Content & insight development: Work cross-functionally to develop strategic discussion topics, executive briefs, and thought-provoking content that drive meaningful CXO conversations. + Strategic relationship building: Strengthen long-term CXO relationships by creating an engagement model that fosters trust, advocacy, and ongoing collaboration. + Cross-functional collaboration: Partner closely with sales, product management, customer success, and marketing teams to ensure CXO experiences are aligned with go-to-market priorities and sales motions. + Impact measurement: Establish clear KPIs and success metrics to assess the business impact of executive experiences, ensuring continuous improvement and alignment with corporate objectives. **Experience You'll Need:** + +8 years of experience in executive engagement, strategic programs, or high-profile event management within the enterprise IT or cybersecurity industry. +5 years of CXO experience. + Proven ability to design and execute executive experiences that drive business impact and strengthen CXO relationships. + Deep understanding of IT and security leadership priorities, enterprise transformation trends, and industry challenges. + Strong executive presence with the ability to engage and influence senior leaders. + Exceptional program management and cross-functional collaboration skills. + Strong track record of communicating clearly across multiple channels and efficiently managing concurrent projects. + Strong executive presence with the ability to engage senior leaders. + Demonstrates strength in delivering clear, effective communication across varied formats while successfully managing multiple projects in dynamic, fast-paced settings. + Strong written and verbal communication skills, with a proven ability to manage details and seamlessly coordinate across diverse stakeholders. + Experience delivering high-quality programming both independently and collaboratively. **Inclusion @ Rubrik:** At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: + Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. + Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. + Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. **About Rubrik:** Rubrik is a rapidly expanding global company headquartered in Silicon Valley, revolutionizing data protection and management in the emerging hybrid and multi-cloud world. We are a leader in cloud data management (******************************************************** , enabling enterprises to maximize value from data that is increasingly fragmented across data centers and the cloud. Enterprises choose Rubrik to help develop ransomware remediation strategies, simplify backup and recovery, accelerate cloud adoption, and enable automation at scale. We've been recognized as a Forbes Cloud 100 Company and as a LinkedIn Top 10 startup. Linkedin (******************************************************************** | Twitter (****************************** | RUBRIK (*********************** | \#LI-Remote The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US (SF Bay Area, DC Metro, NYC, Seattle) Pay Range $114,600-$155,000 USD The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US2 (all other US offices/remote) Pay Range $114,600-$155,000 USD **Join Us in Securing the World's Data** Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin (******************************************************************** | X (formerly Twitter) (****************************** | Instagram (************************************* | Rubrik.com **Inclusion @ Rubrik** At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. **Our inclusion strategy focuses on three core areas of our business and culture:** + Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. + Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. + Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. **Equal Opportunity Employer/Veterans/Disabled** Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW (*********************************************************************************************** NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Job Title: Office Manager Experience: Previous experience in office management, human resources, recruitment, interviewing, data management. Excellent computer skills; proficient with Microsoft Office applications. Interviewing skills. Bilingual Spanish and English. Characteristics: Attention to detail and accuracy, highly organized, results-oriented, outgoing personality, approachable, tactful, good judgment Job Purpose: Support the overall function of the BullsEye Office in Manati, Puerto Rico Reports to: Human Resources Director Responsibilities: Coordinate the overall management of the BullsEye Office in Manati, Puerto Rico. Office is open five days per week -- Tuesday through Saturday. Receive guests, interview applicants, complete administrative duties, and assist the recruitment team. Learn and monitor the JazzHR applicant tracking system, including creating electronic candidate files, uploading documents, and ensuring that candidates'/employees' pre-arrival and onboarding documents are accurate and uploaded. Send electronic job offers through the JazzHR system for the BullsEye Supervisors, who also recruit part-time. Maintain contact with the Supervisors regarding their candidates' pre-arrival process. Run background checks, schedule drug tests, and complete E-Verify. Recruit, interview, check references, and extend job offers to your own candidates. Explain to candidates the (1) job duties, including physical requirements, (2) optional housing, (3) financial obligations (travel, housing, etc.) and (4) BullsEye's role as an employer/staffing company - not a government program, social service, or charity. Maintain communication with candidates throughout the pre-arrival process. Help facilitate candidates' travel and arrival to the job locations. Answer the office phone, as needed, representing the company in a positive, helpful manner. Answer questions, interview, solve problems, and route calls as needed. Assist with the preparation of job offer packets. Generate leads for job candidates by helping to build relationships with organizations that help individuals find jobs (trade schools, community colleges, refugee resettlements, religious organizations, youth homes, homeless shelters, veterans' groups, Second Chance organizations, etc.). Complete other duties as assigned.

The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. This position is located in San Juan, Puerto Rico. Your future duties and responsibilities: Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards . Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads . Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards . Hire and manage a technically proficient and professionally capable staff throughout the life of the contract . Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services . Conduct continuous improvement activities to realize improved service delivery capabilities and performance . Promote innovation, efficiency, and effectiveness . Resolve problems with minimal disruption to the activities being performed under the contract. . Respond rapidly to surge requests and provide the appropriate levels of qualified staff . Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies . May be requested to provide formal and informal briefings to visitors or at off-site conferences . Support USG in ongoing studies and evaluations . Ensure satisfactory conformance with contract provisions and performance metrics . When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTC . Manager must foster an open environment that aligns with CGI Fed Required qualifications to be successful in this role: . Bachelor's Degree, and; . Eight (8) years of progressive management experience in a production or office environment, including; . Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including; . Four (4) years managing seasonal/temporary work force, including; . Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook . Due to the nature of government contracts, the ability to obtain and maintain a Secret clearance is required. U.S. Citizenship is required. Desired qualifications/non-essential skills required: - PMP Certification - Bilingual proficiency in Spanish and English is highly desirable. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63,700.00 - $156,700.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Paid time off for vacation, holidays, and sick time . Paid parental leave . Learning opportunities and tuition assistance . Wellness and Well-being programs #CGIFederalJob ##LI-LS1 #PassportUS Skills: Customer Service & Support Detail-oriented Operations Management What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_******************. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Manages Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Interviews, trains, supervise, counsels, schedules and evaluate staff. Provide leadership and guidance to Front Office staff ensuring consistent quality service is provided. Encourages a team spirit amongst staff members with leadership and guidance greets guests immediately with a friendly and sincere welcome. Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgment. Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members. Handles guest relocations as required. Prepares daily forecast of expected arrivals and departures. Follow-up on Front Office upselling and makes sure that every transaction is in order. Encourage TM to perform Hilton Honors enrollments. Any other tasks assigned by General Manager or Director. Requirements: High School graduate or equivalent. Four (4) years college degree preferred. Able to stand, sit and walk for the entire shift. Full availability

The Office Manager for the Engineering Department provides critical administrative and operational support to the departmental leadership. This role serves as the central hub for the department, managing clerical duties, financial processes, and project coordination while acting as a key liaison with other hotel departments. This position is essential for maintaining the efficiency and organization of the back-of-house engineering function. Education & Experience • High school diploma or equivalent required; college coursework in Business Administration, Communications, or a related field preferred. • Minimum of 2-3 years of office management or administrative experience, preferably in a technical, engineering, or hospitality environment. • Fully bilingual (English and Spanish) with excellent written and verbal communication skills. • Must be proficient in company-approved software (MS Office/Google Workspace); ability to troubleshoot basic spreadsheet functions and PC issues. • Working knowledge of financial processes: executing purchase orders, maintaining departmental checkbooks, assisting with month-end closing, and reviewing financial statements for variances. • Experience with project coordination support, including scheduling, document organization, and meeting facilitation. Skills and Competencies • Strong organizational skills with the ability to manage multiple priorities in a dynamic environment. • Ability to serve as a liaison between technical staff, management, and external contacts with professionalism and tact. • A proactive, resourceful, and solutions-oriented mindset. Ability to troubleshoot minor IT issues, improve processes, and anticipate the needs of the engineering team with minimal supervision. • Ability to handle sensitive and confidential information (e.g., financial data, personnel matters, proprietary project details) with the highest degree of integrity. • Exceptional ability to prioritize, multitask, and manage time in a fast-paced environment. Proven skill in providing administrative support for projects, including timeline coordination, meeting management, and document organization. Physical Requirements • Long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. • Must be able to remain seated at a workstation for extended periods while working on a computer. Must also be able to move about the office environment frequently to access filing cabinets, office equipment, and interact with staff.

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary The Overnight Front Desk Supervisor (OFDS) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The OFDS also acts as a Front Desk Agent for the overnight front desk shift at the hotel. The OFDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The OFDS will act as the hotel system liaison during night hours. The OFDS will call in and open tickets with Opera, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information. Supervise the Housekeeping and Engineering functions to ensure the delivery of superior guest services. Responsible for the supervision of the security of cash, credit card transactions, and guest information. Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system to maximize revenue through occupancy and rate adjustments based on market conditions. Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Supervise the daily execution of the shopper and the pour by ensuring each is stocked and maintained in an orderly and appealing manner. Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s). Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Regularly sell hotel rooms through direct client contact. Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. Two years of previous hotel experience required. Ability to speak, read, and write fluent Spanish and English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Experience with Microsoft Office and Opera systems required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Pharmacy, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Paid Funeral Leave Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Referral Incentive Doctor Clinic Sick Incentive Development Programs Milestone (Years of Service) Incentive Employee Cafeteria Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Insurance Various Employee Perks and Discounts Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

This is an exciting opportunity to join a talented team of individuals in a role offering professional/personal growth, and the ability to be a key contributor to the organization's continued success.

Full-time Description At RRM, we inspire and support each other through collaboration, respect, and innovation to create environments people enjoy. We're seeking an Office Coordinator who thrives in a fast-paced environment and excels at keeping operations organized and efficient. This role is central to supporting our managers, staff, and clients through top-notch administrative services and office coordination. Your role looks like: Producing, proofreading, editing, and distributing a variety of documents, including letters, reports, proposals, and contracts. Ensuring consistency in branding, formatting, grammar, and compliance with company standards. Assisting project managers with proposals, project setup, meeting notes, and client communications. Coordinating meetings, conference rooms, and travel arrangements. Supporting marketing and business development efforts with event coordination and RFP assistance. Keeping common areas clean, maintaining office materials, furniture, and equipment, and coordinating repairs with vendors or corporate support. Handling supply inventory and ordering, managing service contracts, assisting with subtenants, setting up new hire workstations, and maintaining fleet vehicles. Requirements What you'll bring to the table: High School diploma required. Minimum 5 years of administrative or project coordination experience. Strong proficiency in Microsoft Office. Excellent organizational skills, attention to detail, and ability to manage multiple tasks. Strong written and verbal communication skills. Above & Beyond AA degree or Bachelor's degree from a four-year college or university. Some work experience in architecture, engineering, surveying, landscape architecture or planning firm. Salary Description Base on skills & experience: $27.75- $34.38/hr

Job Description Royal Isabela LLC is seeking a dedicated and detail-oriented Guest Services Manager to play a vital role in managing and optimizing our guest services for our exclusive luxury hotel and prestigious 18-hole golf course. The Guest Services Manager is responsible for overseeing and supporting the front desk, concierge, bell, and guest relations teams to ensure exceptional guest experiences. This role ensures service standards are consistently met, supervises daily operations, coordinates cross-departmental communication, and supports system implementations while maintaining a high level of professionalism and guest satisfaction. Key Responsibilities Supervise and support front desk, concierge, bell, and guest relations teams to ensure seamless service delivery. Train, coach, and schedule staff to uphold resort service standards and guest experience goals. Handle guest inquiries, special requests, and complaints with professionalism and efficiency, ensuring prompt resolution. Monitor group blocks, verifying accuracy of reservations and packages. Ensure package reservations are properly set up and experiences are coordinated with relevant departments. Review reservations through Opera and TravelClick systems to ensure accuracy. Maintain updated package information and communicate package details to relevant departments for flawless execution. Manage guest-facing email accounts (Experience, Info, Reservations), ensuring timely responses and proper handling. Ensure team training on property systems, reservation accuracy, and professional email communication. Assist the Sales Manager with groups, VIP arrivals, and special requests, ensuring personalized and seamless service. Oversee the implementation and training of new systems (Opera, Symphony, Shift4), ensuring smooth adoption across departments. Support the restaurant team during system transitions with operational guidance and troubleshooting. Create and manage weekly schedules for Guest Services, Bellpersons, and Drivers, ensuring optimal coverage. Maintain direct communication with masseuses and experience providers to ensure requests are handled efficiently. Manage member profiles, applying membership rates and creating rates according to membership type. Collaborate with housekeeping, food & beverage, recreation, and other departments to ensure a consistent guest experience. Oversee check-in and check-out procedures to maximize efficiency and accuracy. Manage VIP and group arrivals, ensuring personalized service and attention to detail. Monitor guest feedback through surveys, online reviews, and direct interaction to identify areas for improvement. Prepare and review guest service reports, occupancy trends, and performance metrics. Ensure compliance with safety, security, and brand standards. Lead initiatives to enhance guest loyalty, retention, and satisfaction scores. Education & Experience Requirements Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 3-5 years of guest services or front office management experience in a luxury resort or hospitality environment. Experience with Opera, TravelClick, Symphony, Shift4, or equivalent property management systems strongly preferred. Proven track record in staff supervision, training, and scheduling. Experience handling guest complaints, VIP service, and group bookings. Core Competencies Strong leadership and team management skills. Excellent communication and interpersonal abilities (bilingual required: English/Spanish). High level of professionalism, discretion, and problem-solving skills. Detail-oriented with strong organizational and multitasking ability. Customer service driven, with a focus on guest satisfaction and loyalty. Proficiency in Microsoft Office Suite and property management systems. Ability to work under pressure, handle multiple priorities, and maintain a positive attitude. Benefits: Competitive salary and benefits package. Opportunity to work in a prestigious resort and golf club environment. Professional development and growth opportunities. A supportive and collaborative work culture.

Our associates celebrate lives. We celebrate our associates. Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere. JOB RESPONSIBILITIES Accounting Function Oversight Collections of all accounts receivable Verifications and payments of all accounts payable invoices Controls of receipt and deposit of cash payments received Maintains petty cash account and disburses the same in accordance with company policies and procedures Reconciliations of all accounts Cash advance checks Same Day Check requests Bank deposits Verifies/audits cash disbursement reports Tracks Capital Expenditure Authorizations (CEAs) Operational Activities Orders supplies for the office and completes inventory counts Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation Schedules incoming orders and drivers for the ambulate service Completes various funeral/cemetery reports and files accurately Supports Sales as necessary requiring an understanding of JD Powers Assures compliance with all Company policies and procedures to include Sarbanes Oxley (SOX) audit Dignity University (DU) training Interment Verification Training (IVT) audits Day Sales Outstanding's (DSO) related to financial and administrative areas Assists in preparing and/or overseeing all funeral/cemetery-related forms Reviews time cards and administers corporate payroll policies and procedures Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.). Ensures new associates receive new hire orientation Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators Maintains vehicle records/licenses Processes expense reports Updates General Price Lists (GPLs) Manages all Alarm Systems (codes, working order, etc.) Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed Coordinates daily activities with business unit as well as other departments Trains associates in the proper administration of policies and procedures Services customers by interacting with families in a professional and compassionate manner Maintains and updates customer records Updates company website with current obituaries and ensures obituaries are placed in newspapers Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations Behaves in a supportive way to enrich the work environment Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance Performs other duties as assigned MINIMUM REQUIREMENTS Education High school diploma, GED or completion of a diploma-training program at a college or technical school Experience Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required Knowledge, Skills and Abilities Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required Excellent communication skills both orally and in writing High level of compassion, integrity, and confidentiality Problem solving skills Ability to multi task and set priorities Detail oriented Must be flexible and able to function in a face-paced environment WORK CONDITIONS Work Environment Professional Dress is required when in contact with families. Work Postures Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Working beyond “standard” hours as the need arises Postal Code: 00732Category (Portal Searching): OperationsJob Location: US-PR - Ponce

**Category:** Leadership and Management Roles ** J1225-1866 **Employment Type:** Full Time ** The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority. This position is located in San Juan, Puerto Rico. **Your future duties and responsibilities:** Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards . Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads . Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards . Hire and manage a technically proficient and professionally capable staff throughout the life of the contract . Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services . Conduct continuous improvement activities to realize improved service delivery capabilities and performance . Promote innovation, efficiency, and effectiveness . Resolve problems with minimal disruption to the activities being performed under the contract. . Respond rapidly to surge requests and provide the appropriate levels of qualified staff . Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies . May be requested to provide formal and informal briefings to visitors or at off-site conferences . Support USG in ongoing studies and evaluations . Ensure satisfactory conformance with contract provisions and performance metrics . When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTC . Manager must foster an open environment that aligns with CGI Fed **Required qualifications to be successful in this role:** . Bachelor's Degree, and; . Eight (8) years of progressive management experience in a production or office environment, including; . Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including; . Four (4) years managing seasonal/temporary work force, including; . Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook . Due to the nature of government contracts, the ability to obtain and maintain a Secret clearance is required. U.S. Citizenship is required. Desired qualifications/non-essential skills required: - PMP Certification - Bilingual proficiency in Spanish and English is highly desirable. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63,700.00 - $156,700.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Paid time off for vacation, holidays, and sick time . Paid parental leave . Learning opportunities and tuition assistance . Wellness and Well-being programs \#CGIFederalJob \##LI-LS1 \#PassportUS **Skills:** + Customer Service & Support + Detail-oriented + Operations Management **What you can expect from us:** **Together, as owners, let's turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because... You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_****************** . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.** We make it easy to translate military experience and skills! Clickhere (*************************** to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Compensation Type Yearly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Overview The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc. Assist daily in the guest reception. Responds daily all social media feedback, follow up with guest as well as internally. Communicates effectively and genuinely with guests, team members and other departments. Assists and often leads guest service training initiatives within the front office department Maintains a friendly and caring demeanor at all times in a fast paced environment. Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress. Demonstrates team work by co-operating and assisting colleagues as needed. Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals Maintains and updates all guest profiles Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests Works with all new hires for FD training. Interviews, hire and train guest services agents Becomes informed of events/functions in the hotel during shifts. Maintains a house bank and keeps an accurate report of daily receipts and deposits. Is able to work with and understand basic financial data and information. Is able to find guest centric solutions Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction. Is able to take or assist with reservations. Is able to assist at PBX. Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests. Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive. Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards. Maintains a good relationship with repeat guests and their special requests. Is able to supervise a shift when needed. Works closely with Sales and their VIP Clients. Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel. Has knowledge of and assists in all emergency procedures as required. Attends all mandatory meetings and training classes. Has knowledge of the names, titles and positions of key people within the hotel. Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc. Completes all checklists as assigned. Qualifications A 4-year college degree and at least 1 year of related experience required. Supervisory experience required. Labor experience and OPERA experiences preferred. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Two overnight shifts with this position. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Job Description The Office Manager for the Engineering Department provides critical administrative and operational support to the departmental leadership. This role serves as the central hub for the department, managing clerical duties, financial processes, and project coordination while acting as a key liaison with other hotel departments. This position is essential for maintaining the efficiency and organization of the back-of-house engineering function. Education & Experience • High school diploma or equivalent required; college coursework in Business Administration, Communications, or a related field preferred. • Minimum of 2-3 years of office management or administrative experience, preferably in a technical, engineering, or hospitality environment. • Fully bilingual (English and Spanish) with excellent written and verbal communication skills. • Must be proficient in company-approved software (MS Office/Google Workspace); ability to troubleshoot basic spreadsheet functions and PC issues. • Working knowledge of financial processes: executing purchase orders, maintaining departmental checkbooks, assisting with month-end closing, and reviewing financial statements for variances. • Experience with project coordination support, including scheduling, document organization, and meeting facilitation. Skills and Competencies • Strong organizational skills with the ability to manage multiple priorities in a dynamic environment. • Ability to serve as a liaison between technical staff, management, and external contacts with professionalism and tact. • A proactive, resourceful, and solutions-oriented mindset. Ability to troubleshoot minor IT issues, improve processes, and anticipate the needs of the engineering team with minimal supervision. • Ability to handle sensitive and confidential information (e.g., financial data, personnel matters, proprietary project details) with the highest degree of integrity. • Exceptional ability to prioritize, multitask, and manage time in a fast-paced environment. Proven skill in providing administrative support for projects, including timeline coordination, meeting management, and document organization. Physical Requirements • Long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. • Must be able to remain seated at a workstation for extended periods while working on a computer. Must also be able to move about the office environment frequently to access filing cabinets, office equipment, and interact with staff.