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  • Loan Operations Associate III--Centralized Funding (Columbia, MD or Richmond, VAor Danville, VA) (Hybrid)

    Atlantic Union Bank 4.3company rating

    Operations associate job in Richmond, VA

    This position requires an advanced understanding of loan products and in-depth loan industry experience, and the ability to handle complex maintenance and service activities. The Loan Operations Associate III supports our customers' loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities. Position Accountabilities Ability to work effectively with minimal supervision and be a team player Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy Supports other teammates within the team Understanding assigned process and procedures as it relates to the job task Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures Ensure excellent service is provided to our internal partners and customers Identifies and resolves issues within assigned function Performs all other job duties as assigned Provide high degree of professionalism and confidentiality in handling and having access to sensitive information. Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries Perform advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments Perform manual interest accrual calculations Perform loan boarding of complex loans to core operating systems with accuracy Process complex loan modifications, conversions, and extensions Participate in the production year-end regulatory tax reporting and corrective reporting Comply with dual control standards as required Ensure daily production goals are met and maintain quality Participate on assigned projects Perform research with regard to complex loan and general ledger accounts Manage complex syndication, participation, Equipment Finance and SWAP transactions Perform complex manual system updates, form generation, and billing schedules Assist with SBA, Federal Reserve Bank, and FHLB pledging reporting activities Provide cross-training to department teammates, as needed Handle escalated customer requests Support the functions outlined in the Loan Operations Associate I and Loan Operations Associate II roles as needed Organizational Relationship This position reports to the Supervisor - Loan Operations Position Qualifications Education & Experience High School diploma or equivalent required. Minimum 3 years loan servicing experience or 5 years of operations or related experience REQUIRED Banking, accounting or finance experience required Knowledge & Skills Advanced experience with MS Office Suite High level of accuracy and great attention to detail Excellent customer service skills Excellent oral and written communication skills Detail oriented and quality focused Flexible, able to adapt to change Ability to prioritize tasks and meet deadlines Able to handle and prioritize multiple assignments Experience with loan operations processes Familiar with complex loan documents and concepts Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting about/careers/benefits. We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $74k-122k yearly est. 3d ago
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  • Revenue Operations Associate

    Koalafi

    Operations associate job in Richmond, VA

    Job Description At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we're transforming the financing experience and joining our team? Revenue Operations AssociateAbout Koalafi We're one of the fastest growing consumer finance companies in America. Why? We're making it simpler, faster, and more transparent to purchase the things you need to make your life go. By combining smarter technology with a relentless focus on customer experience, we're transforming the financing experience for essential life purchases in retail stores nationwide. About the Opportunity The Revenue Operations Associate is responsible for supporting the sales team's daily operations and will be responsible for the coordination for various merchant platform enablement. This person plays a critical role in connecting Sales, Marketing, Operations, and external integration partners through streamlining processes and the enablement of various integration platforms. The ideal candidate is detail-oriented, proactive, and thrives in a collaborative, fast-paced environment. Revenue Operations & Administrative Support Serve as the first point of contact for the sales team regarding technical needs, tools, events, and collateral. Manage and update CRM system (Salesforce) and internal systems to ensure accurate merchant and sales data. Maintain and update documentation on external and internal platforms, product features and standard operating procedures to ensure the sales team is equipped for success. Integration Liaison Act as the project coordinator between merchants seeking an integration, Koalafi's technical teams and external integration partners. Facilitate communication with external integration partners, merchants and sales representatives ensuring smooth hand-offs, status updates and accuracy and timely delivery of API keys or documentation. Schedule meetings, follow up on action items, and ensure deadlines are met. Identify areas to streamline processes and recommend improvements. About You (includes Qualifications) 2+ years of experience in Sales Support, Sales Operations, or high volume inside sales coordinator role. Proficiency with a CRM tool and Microsoft Office. Growth minded; you thrive in a scaling, challenge-embracing culture. Clear written and verbal communication skills; you "set expectations and deliver." Strong organizational skills with the ability to prioritize multiple deadlines. Preferred Experience working with technical or integration partners in a customer-facing or liaison role. Background in financial services, fintech, SaaS, or retail environment. SalesForce Certifications Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most. Benefits: At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best: Comprehensive medical, dental, and vision coverage 20 PTO days + 11 paid holidays 401(k) retirement with company matching Student Loan & Tuition Reimbursement Commuter assistance Parental leave (maternal + paternal) Inclusion and Associate Engagement Programs Who we are & what we value: We focus on what's most important We set clear expectations and deliver We embrace challenges to reach our full potential We ask, "How can this be better?" We move fast together
    $36k-68k yearly est. 11d ago
  • Deposit Operations Associate - Richmond, Virginia

    New Horizon Bank-National Association

    Operations associate job in Richmond, VA

    Full-time Description At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better - for our clients and for each other. This isn't a place for red tape; it's a place for builders. From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here. General Job Summary: Perform general operations functions including deposits, payments, debit cards and other functions included in the iCore systems. Perform daily activities in compliance with all established policies and procedures. Responsible for the daily functions pertaining to ACH Services, Deposit Services, Exception Processing, Wire Transfers, Digital Banking functions, department workflow and ensuring day-to-day functions are accurate, complete and documented as well as providing both technical and professional support. Assists in the development and implementation of programs and strategies to satisfy policies and meet organizational goals. Perform duties in compliance with regulatory requirements including, but not limited to, BSA, USA Patriot Act and AML. Essential Duties and Responsibilities: Day-to-day functions of the deposit operations department, including, but not limited to, the following: Resolve outstanding items in general ledger Perform research and adjustments Perform as back-up for currency orders and wire transfers. Reconcile Community Bankers Bank statement weekly and end of the month. Review statement daily. Prepare Public Funds report monthly and quarterly to the State. Develop and maintain a working knowledge of bank products and services. Assemble information for external and internal auditors for audits. Assist in special projects, such as year-end audits and regulatory examination preparation. Ensure effective communication is delivered with respect to incidents related to Deposit Operations as well as regular communication related to the status of outstanding issues as they pertain to the support provided by Deposit Operations to branch personnel. Responsible for ensuring all questions and concerns related to the Deposit Support functions of Core Processor are answered timely and cases are placed with Core Processor for assistance. Performs daily activities of back-office branch items processing including incoming and outgoing wires, currency orders, return items, NSF, stop payments, customer notices, non-posted transactions, Bill Pay, ATM transactions, ACH processing, fraud suspect transactions, verification of mobile deposits, verification of remote deposit capture deposits, and other deposit account operations. Research and analyze problems for customers, branches and departments, relating to the Deposit Operations area and resolve issues promptly Assist with development and implementation of processes, policies, procedures and internal controls related to operational functions. Assists and interfaces with examiners and auditors during regulatory exams and internal audits when related to Deposit Operations functions. Assist with examinations and audit reports related to Deposit Operations including support where corrective actions are required. Assist with the Bank's year-end reporting requirements including IRS tax reporting. Assist Compliance Officer with both the Bank Secrecy Act and Identity Theft Prevention programs. Compiles information from various areas of the Bank where problems or errors have been identified. Utilizes these examples to assist with training the staff to become more efficient both in Branch efforts and Operations (i.e. - communication flow to branch office). Works closely with management to ensure proper dual controls and other security measures are in place. Ensures the accurate balancing of deposit ledgers. Take immediate action to document errors and resolve the problem quickly so accounts can be reconciled. Requirements Required Knowledge, Skills, and Abilities: A minimum of 5 years' previous bank operations experience or related areas. Additional experience in other areas of a bank would be beneficial, especially in a branch environment. Ability to research, interpret, analyze and report operational data. Excellent verbal and written skills. Proficient or must become proficient in Core Processing System, Outlook, Word, and Excel applications. Ability to make sound decisions, prioritize work, meet deadlines and work in a team environment. Must have the ability to listen, reason, and interact with others. The ability to exercise self-control and work under possible stressful conditions is necessary. Must have the ability to collect, analyze and interpret data and conduct research to solve deposit-related problems. Education and Experience: Bachelor's degree or the equivalent combination of education and experience. Overall understanding and working knowledge of bank operational procedures, compliance, banking and/or audit experience. Working knowledge of Federal and State banking regulations as they pertain to operational functions. Basic input, output, error correction, general ledger account structure, and knowledge of electronic funds transfer is highly desired.
    $36k-68k yearly est. 10d ago
  • Operations Associate

    Uzurv 3.9company rating

    Operations associate job in Richmond, VA

    Job DescriptionSalary: $20 Hourly UZURV is a 200+, growing technology company based in Richmond, VA. The company operates in 16 states and is expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation. UZURVs platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. Its a technology platform and service that helps people who need assistance get where they need to go. Its honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on peoples lives. A little bit about the role At UZURV, we are steadfast in our commitment to building a platform that provides safe and reliable transportation access to communities of health throughout the country. We are a high growth technology company providing life-changing transportation experience for riders in partnership with healthcare organizations, municipalities and more. As an Operations Associate, you will be responsible for coordinating and overseeing the performance of our driver networks, ensuring that riders are picked up safely and on-time. To be successful in the role, you should be highly organized, able to think on your feet and ready to address challenging situations head on. You must be able to quickly triage issues and identify solutions in a continuously evolving environment. You are out-going, confident and a multitasking pro. It is also critical that the Operations Associate has excellent communication skills, as clear communication and coordination across a diverse set of stakeholders (e.g., riders, drivers & clients) is a core job responsibility. You will have the opportunity to play a key role in the growth of our business, delivering life changing service to riders every day. We are currently hiring for the following shifts: Wednesday to Sunday 3:30pm - 12:30am Saturday to Wednesday 3:30pm - 12:30am Friday to Tuesday - 12:00 PM - 9:00 PM Friday to Tuesday - 1:00 PM - 10:00 PM Friday to Tuesday - 2:00 PM - 11:00 PM The upcoming start dates are: February 2nd February 23rd The training schedule is: Week 1: Monday-Friday 9a-5p in person at UZURV's Richmond office Week 2 + 3: Monday-Friday 8a-5p at home Week 4: Operations Associates jump into their scheduled shift dates and times As an Operations Associate, you will be responsible for the following: Handling a large amount of inbound and outbound calls in a timely manner. Monitoring real-time ride activity, engaging with drivers and riders and responding to evolving situations as they develop, coordinating emergency response as required. Overseeing network performance to ensure on-time performance delivery. Utilizing internal tools to support drivers from initial onboarding to completing rides. Communicating with drivers, riders, and clients in real-time across different platforms, including chat, email, phone, and SMS. Building positive relationships by going above and beyond with customer service, ensuring that all questions, concerns, and escalations are handled appropriately. To succeed in the Operations Associate role at UZURV, candidates must be able to perform the following: Ability to remain seated for extended periods and use a computer screen, phone, and other office equipment Effective communication via phone, email, and chat Ability to respond quickly to real-time issues, including emergencies Strong attention to detail and critical thinking Ability to multitask in a fast-paced environment Proficiency with tools such as Slack, Google Suite, and mobile apps We are excited about you because You have 3+ years relevant experience (bonus points for hospitality, call center, and/or dispatch experience). You have a valid drivers license and reliable transportation. You have home high-speed internet (minimum 100 Mbps download / 50 Mbps upload). You have an outgoing personality and willingness to learn new skills and processes. You have the ability to show compassion and empathy while maintaining a professional attitude. You have strong communication skills - written, verbal, and interpersonal. You are a problem-solving pro who focuses on outcomes and respects processes. You have scheduling flexibility - evenings and weekends are required. You are proficient in the business tools of 2024 (Slack, Zendesk, Google Suite, etc.) You are located in or near Richmond, VA. To be successful at UZURV, you must be: Reliable and focused - Our riders and drivers depend on us, which means we hold ourselves accountable by being punctual and adhering to scheduled shift times. Actively listening and maintaining full concentration and attention to each call by limiting distractions allows us to provide the best customer service possible. Technology-oriented - You must be well versed in G Suite applications and adept with the installation and utilization of smartphone apps (and helping others use them). Agile - Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities. Collaborative- Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative and inclusive mindset. Mission driven - What we are creating every day is the ability for our transportation-disadvantaged citizens to move more freely and easily within their communities so they can overcome one of life's biggest challenges: transportation. Valuing your work and the time you spend in your career as core to who you are you work where you want to make a true difference. Reasons it pays to work at UZURV (in addition to the pay itself)... UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market. In addition to providing our employees with a safe and collaborative environment UZURV also offers: 401K matching Healthcare benefits package Generous PTO and paid holidays Collaborative team-based work environment Come As You Are Dont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if youre excited about this role but your past experience doesnt align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!
    $20 hourly 22d ago
  • Specialist, Truckload Control Tower Operations

    Estes Forwarding Worldwide 4.4company rating

    Operations associate job in Richmond, VA

    Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Specialist, Truckload Control Tower Operations, is accountable for the day-to-day relationship with the client and analyzing data to identify trends. This position is also responsible for establishing and maintaining positive, productive customer relations while managing daily resolution of issues. The Specialist, Truckload Control Tower Operations, helps support the Account Leader, Truckload Control Tower Operations in any day-to-day aspects needed, which can include data entry, carrier relationships, or customer reporting and communication. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Model and act in accordance with EFW guiding principles and core values. Provide strong and long-term support to the Account Leader in all aspects of business Research and provide possible solutions for identified issues. Carry out assignments in conducting work for EFW and its clients, including data entry, customer reporting and communication, along with carrier relationship and maintenance. Ensure compliance with the internal quality policies, procedures, and guidelines. Assist with monitoring carrier delays and changes, and advise SMEs when other carriers must be utilized within the department to achieve more consistent deliveries and better pricing. Assist the client in gathering all requested information. Assist Account Leaders with internal customer-specific duties when needed, including POD verification, BOL generation and distribution, packing list summaries, tracking and tracing support, shipment creation and data entry, scheduling support and TMS status updates. Ensure all KPIs are being met and exceeded. Compile data upon request from clients and carriers. Send out and collect paperwork and documentation to support tracking and tracing needs as fit. Actively work to further develop business between EFW and the client. Develop new relationships with assigned Truckload, Drayage, and Expedited accounts through networking and additional opportunity probing. Build strategic relationships with key contacts at customer organizations to understand opportunities for creating value. Work collaboratively with the Truckload Services, Drayage, Expedited, and Truckload Control Tower teams at multiple sites and locations to ensure customers' needs and expectations are met. Complete administrative functions in a timely manner. Assist with handling transactional complaints and problems in a timely and effective manner. Maintain a high level of expertise and knowledge of products and services. Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with managers or directors and communicate ambiguous concepts. Ability to present to groups across the organization. Ability to work independently or in a team setting, in a fast-paced environment. Must be mentally and emotionally capable of handling a high stress environment. Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Ability to effectively manage multiple tasks and work under pressure to meet deadlines. Demonstrated knowledge of sales concepts, methods, and techniques. Strong interpersonal skills (maturity, good judgment, diplomacy, and patience) and strong consulting and presentation skills. Demonstrated skills in organization group process, problem identification and resolution at both a strategic and functional level. Cognizant of domestic and international regulatory compliance laws and regulations related to the supply chain and transportation industry. Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. Excellent spelling, grammar, and written/ oral communication skills. Ability to plan, organize and manage multiple projects and set priorities. Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision. EDUCATION/EXPERIENCE Minimum of a bachelor's degree and a minimum of 2-5 years industry experience preferred. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
    $55k-93k yearly est. Auto-Apply 10d ago
  • Quality Operations Specialist

    Welbehealth

    Operations associate job in Richmond, VA

    WelbeHealth PACE helps seniors stay in their homes and communities by providing medical care and community-based services. We believe in going the extra mile and aim to make a genuine difference in our participants' lives. Under the supervision of the Quality Operations Director (QOD), the Quality Operations Specialist is accountable for the maintenance and oversight of the WelbeHealth Quality Operations (QO) program. This role monitors staff compliance with state and federal regulations and WelbeHealth policies and procedures, as well as coordinates WelbeHealth audits **Essential Job Duties:** + Collaborate with the QOD on the development of Quality Improvement (QI) Program initiatives and priorities + Serve as a primary resource for QO Coordinators to ensure accurate application of quality policies and procedures + Coordinate messaging for the QO team, including maintenance of email inboxes and other communication platforms + Collect, analyze, and generate reports for regulatory QO department data including that specified in the QI plan, HPMS, and required by state and federal regulations + Assist with auditing and ensuring timely completion of all regulatory requirements + Gather universe data elements for PACE and mock audits, and support data requests during audits + Complete investigations and notifications, along with the grievances, appeals, and HPMS processes as needed **Job Requirements:** + Bachelor's degree in a relevant field; master's degree in relevant field preferred; professional experience of five (5) years may be substituted + Minimum of two (2) years of work experience in QI in a healthcare setting + Experience and knowledge of healthcare compliance, including PACE-specific program compliance; PACE experience is highly desired + Experience with managing data and conducting analyses using productivity suite software, including complex spreadsheets + Extensive Microsoft Office Suite, Smartsheet, and Health Information Management experience + Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations **Benefits of Working at WelbeHealth:** Apply your expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for. + Standard business working hours + Full medical, dental, and vision insurance, beginning day one + Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days + And additional benefits Salary/Wage base range for this role is $68,640 - $89,535 / year + Bonus. WelbeHealth offers competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications. Compensation $68,640-$89,535 USD **COVID-19 Vaccination Policy** At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations. **Our Commitment to Diversity, Equity and Inclusion** At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. **Beware of Scams** Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to ****************************
    $68.6k-89.5k yearly Easy Apply 4d ago
  • Store Operations Specialist

    at Home Medical 4.2company rating

    Operations associate job in Richmond, VA

    Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday décor. The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including unloading, processing, stocking, and resets. Key Roles and Responsibilities Provides customers a positive shopping experience. Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving. Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas. Unload, process, and stock freight to correct location, following merchandising guidelines. Timely and thorough incident reporting compliance. Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts. Performs and trains team on store freight processing and merchandising responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Execute company directives, policies and procedures timely, accurately, and thoroughly. Open Availability Qualifications and Competencies: At least 18 years old High School Diploma/Equivalent Background Check will be completed. Ability to work a flexible schedule including nights, weekends, and some holiday Ability to lift a minimum of 50 lbs., team lift 100 lbs. Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $52k-89k yearly est. Auto-Apply 60d+ ago
  • Operations Specialist

    Externalcareersitecarrierenterprise

    Operations associate job in Richmond, VA

    Carrier Enterprise has an exciting Operations Specialist opportunity at our Richmond, VA location. Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dedicated Operations Specialist for our Richmond, VA location. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors. Company Description: Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. Company website: www.carrierenterprise.com SUMMARY The Operations Specialist is responsible for finding resolution of our inventory, LTL, UPS, and Warehouse Transfer Discrepancies. Job Responsibilities: Operations Specialist Assists in running/implementing NxTrend reports such as ICZTI, ICRZU and others Participates in and runs physical inventories Responsible for managing factories and LTL/UPS freight claims for the region Manages all warehouse transfer exceptions, tracks, and manages open orders, warehouse transfers, and purchase orders for assigned locations Maintain and update inventory records. Create efficient and accurate inventory management procedures. Reconcile inventories to book records and adjust when necessary. Coordinate and verify issues related to damaged, defective, or mis-shipment of goods to customers Assist material handlers when inventory discrepancies are identified during picking or other warehouse processes. Perform cycle counts of inventory or coordinate others to perform cycle counts Research of inventory discrepancies, and adjustments of same with proper documentation and management approval (this will involve both physical and virtual research) Communicate resolution of issues to leadership teams Qualifications: Operations Specialist Safety Orientation: Demonstrates awareness of company safety policies and procedures; includes ability to identify and report safety hazards, and the ability to encourage others to work safely Adaptability/Flexibility: Ability to change or adapt work practices, priorities, or procedures or to reschedule activities in response to changing conditions or multiple work demands Teamwork: Ability to work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate within the group where members are committed to a common goal. Requires good people management skills. Problem Solving: Using a systematic and effective approach in analyzing information in order to come up with good business solutions to problems Initiative: Must be a self-starter and detailed oriented. Must have the ability to think and take constructive and proactive action at work without being urged; skill and ability in taking the lead in forwarding new ideas or work methods Foundational Skills: Ability to understand written material and ability to write using correct spelling, punctuation, and grammar; ability to add, subtract, multiply and divide using fractions or decimals. Knowing the Business: Maintain a high level of knowledge of Distribution and Fulfillment Warehouse operations, products, etc. Requirements: Operations Specialist High School diploma or equivalent is required Four (4) years of warehouse or related experience, two of which being specific to inventory control. Requires knowledge of inventory management procedures and general warehousing terminology and practices. Skills in mathematics and spreadsheets are vital. Familiarity with warehouse and inventory management systems preferred. Accuracy and thoroughness required with great attention to detail. Must have the ability to multi-task and be detail orientated with good organizational skills and able to work in a fast- paced environment. Excellent verbal and written communications skills. Respect for all People: Respects people of all backgrounds Benefits: Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Invitation to Apply Full-time and part-time positions are available. To explore this exciting (insert position here) opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
    $47k-79k yearly est. 1d ago
  • Store Operations Specialist

    at Home Group

    Operations associate job in Richmond, VA

    Our Mission: Enable everyone to make their house a home. Our Vision: To become the first-choice destination for home and holiday décor. The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including unloading, processing, stocking, and resets. Key Roles and Responsibilities Provides customers a positive shopping experience. Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving. Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas. Unload, process, and stock freight to correct location, following merchandising guidelines. Timely and thorough incident reporting compliance. Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts. Performs and trains team on store freight processing and merchandising responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Execute company directives, policies and procedures timely, accurately, and thoroughly. Open Availability Qualifications and Competencies: At least 18 years old High School Diploma/Equivalent Background Check will be completed. Ability to work a flexible schedule including nights, weekends, and some holiday Ability to lift a minimum of 50 lbs., team lift 100 lbs. Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $47k-79k yearly est. Auto-Apply 60d+ ago
  • Program & Operations Specialist

    Marys Choice RVA

    Operations associate job in Richmond, VA

    Job DescriptionBenefits: Free food & snacks Flexible schedule Training & development The Program & Operations Specialist (POS) is responsible for day-to-day programming, operations, and organization of Mary's Choice RVA is a Maternity Home. The primary focus for this position is House operations, Program operations, and Volunteer recruitment and coordination. The POS will be the primary point-of-contact and serve in the absence of the Executive Director. POS will oversee all aspects of residential services, including Client Relations Specialist, Volunteers, Non-monetary Donations, House supplies and operations. POS will also oversee resident faith development and discipleship. POS is responsible for producing required and requested reports by deadlines. POS is to maintain confidentiality to protect residents privacy. POS is a paid part-time position requiring a minimum of 20 hours per week. This position could turn into a full-time position. Day hours are needed. The POS must uphold the vision, mission, and core values of the organization of MCRVA. Must possess a servant spirit. MCRVA is a home for pregnant women is seeking candidate
    $47k-79k yearly est. 17d ago
  • Loan Operations Specialist

    Locus 3.9company rating

    Operations associate job in Richmond, VA

    Requirements Experience/Education/Certifications: Minimum high school diploma and 3 to 5 years of experience in a commercial bank lending environment Knowledge of accounting is a plus Skills Required: Organizational Skills Well-developed Experience/Education/Certifications: organizational and decision-making skills, adaptability to changing priorities Ability to meet deadlines and oversee multiple responsibilities simultaneously Able to set one's schedule and execute according to a plan, seeking effective and efficient results Communication Ability to communicate in a clear, comfortable, and confident manner Communicate effectively and in a way that supports teamwork Demonstrate ability to write in a clear, concise and organized way Computer/Technology Excellent Word, Excel, and Windows file management skills mandatory Demonstrated web research skills Familiarity with Outlook, Teams, or similar network-based email and calendar software Compensation and Benefits: $47,000 - $57,000 annual salary, depending on skills and experience Annual bonus opportunity 18-days of PTO per year 13-paid holidays per year Medical, dental, vision, short- and long-term disability insurance Life Insurance Paid Family Leave options 401k savings plan with employer match Locus is an Equal Opportunity Employer. Locus does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or status as a veteran.
    $47k-57k yearly 19d ago
  • Development Operations Specialist (Part Time)

    Open To External and Internal Candidates

    Operations associate job in Williamsburg, VA

    Who We Are Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18 th -century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute , and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally. About the Position This critical role is primarily responsible for seamless operational and administrative support for the Development division through assisting senior division leaders. Key responsibilities include coordinating a myriad of projects and serving as the primary individual for ensuring accurate and timely submission and documentation of related purchase orders, invoices, and requisitions across the entire division, in addition to managing requests for system access. The Development Operations Specialist monitors asset and office supply inventory and ensures new and existing hires within the division have all the necessary tools and access needed for success in their role, such as those related to the donor database. They are also responsible for ensuring all onboarding/offboarding tasks are completed in a timely manner, working with division leaders, managers, and HR as appropriate. Another significant piece of the Development Specialist's job will be to create and maintain standard operating processes for the entire division as they relate to Tessitura, the constituent relationship management system. Main Duties: Working with department leaders, coordinating ongoing projects to ensure efficiency and collaboration across teams. Ensuring timely and accurate purchase orders, invoices, and requisitions are processed by working directly with department leads and accounts payable. Develop and maintain a high level of proficiency in the Foundation's ERP system of record. Support the onboarding process for new hires by facilitating introductions, arranging technical and training needs, and ensuring proper office setup and access to systems and equipment. Maintain and update onboarding and offboarding workflows, ensuring completion of tasks such as Teams access, distribution lists, parking, and other setup items. Integrate a cohesive system for monitoring and updating standard operating procedures for the donor database. Build awareness and utilization of the SOP's across Development staff. Organize and document an appropriate training schedule; develop, implement, and edit to improve existing training modules. Manage the hardware/software assets of the division; assess requirements, confirm budget appropriation, coordinate and confirm delivery of assets with IT. Provide administrative support to AVPs for scheduling and communication, purchase reconciliations, summaries of departmental needs/next steps required and other support as needed for division leaders. Monitor office supplies and inventory with a lockbox vendor to ensure appropriate levels are consistently maintained. Required and Preferred Education and Experience: Required: Undergraduate degree OR an equivalent combination of education, training, and/or experience. At least two years of experience relevant to the position such as experience providing administrative support at an executive level. At least 2 years of experience in a role requiring strong technical aptitude with the proven ability to navigate multiple systems. Experience with complex requisition and invoicing systems and procedures. Several years of experience using/working in Microsoft Office 365 including Word, Excel, PowerPoint, and Outlook. Preferred: Familiarity with fundraising, or nonprofit organizational structures, policies, and procedures. Experience managing workflows or processes in digital platforms or CRM systems (e.g., Tessitura, Salesforce, Workday, or similar). Qualifications: Exceptional organizational skills. Strong verbal and interpersonal skills, with a polished and professional demeanor with various stakeholders and diverse interest groups. Ability to manage multiple requests and deadlines in an efficient manner. Proven ability to manage multiple projects with a variety of stakeholders. Be able to work with minimal direct supervision. Understanding and adherence to discretion and information security. Trusted to manage confidential information with discretion, sensitivity, and a high degree of care.
    $48k-80k yearly est. 60d+ ago
  • Operations Specialist

    Marshberry 4.0company rating

    Operations associate job in Richmond, VA

    MarshBerry is growing! We are seeking an Operations Specialist to join our FirstChoice team. We have a people first, fast paced, collaborative culture with plenty of opportunity for growth. MarshBerry has been successful in achieving growth objectives because the trust our clients place in our talented team of professionals, and all MarshBerry colleagues play a critical role in directly or indirectly cultivating those trusted relationships. MarshBerry provides an environment where employees can learn, improve, and realize their career goals. We offer competitive benefits, flexible work schedules, new challenges, and learning experiences. Job Details Position Summary: MarshBerry is currently seeking an Operations Specialist for our Richmond, Virginia office. The Operations Specialist will be responsible for delivering exceptional customer service to FirstChoice members and play a key role in helping members with inquiries, responding to service requests, updating the agency management system (AMS) with carrier and client information, and assisting the Risk Placement Team. Responsibilities: Respond to service requests from FirstChoice members. Act as liaison with carriers and members to resolve client issues. Check carrier websites daily to download policies, endorsements, audits, billing information, etc. and update the AMS accordingly with the information obtained. Audit commission splits and communicate discrepancies to the appropriate team members. Serve as liaison with accounting to resolve issues. Assist Risk Placement Team with service requests as needed. Stay up to date with industry regulations to ensure all interactions and processes adhere to industry requirements and FirstChoice standard operating procedures. Cultivates and maintains effective relationships with potential internal/external clients, partners, and stakeholders that can directly or indirectly lead to revenue generation for all MarshBerry services. Act as back up to other service personnel as needed. Additional responsibilities and projects as assigned. Selection Criteria Education & Experience: High School diploma required, college degree preferred (A.A, + degree or equivalent). Minimum of 3-5 years experience in a customer service role. Prior insurance experience is a plus. P&C license preferred. Proficient with technology including Microsoft Word, Excel, PowerPoint, and Access or similar database. Experience with an Agency Management system such as Applied Epic is preferred. Other: Attention to Detail: Takes pride in the quality of one's work output. Naturally pays close attention to work and takes accountability for accuracy, consistency, and thoroughness. Customer Service: Consistently demonstrates a "customer first" attitude. Ensures the customer has a complete and satisfactory experience in terms of products/services rendered and questions/concerns addressed. Prioritization: Organizes job duties. Meets deadlines. Aligns projects and tasks with corporate objectives. Ensures work being completed aligns with successful achievement of corporate, departmental, and team goals and deadlines issued. Strong written and verbal communication skills with demonstrated creativity with regard to work. Team oriented: Positive and professional, maintains good working relationships with team members throughout MarshBerry. Remains opens to others' ideas and exhibits a willingness to try new things. Resourcefulness: Identifies and utilizes resources available to effectively achieve objectives. Able to size up new situations or challenges and determine how to respond adeptly and quickly. Makes the most of the tools available. Integrity: Upholds the highest ethical standards in one's behaviors and activities. Ability to lift up to 25 pounds. Working at MarshBerry Who We Are: MarshBerry practices The Collaborative Way which encourages employees to adhere to these five principles: listening generously, speaking straight, being for each other, acknowledgement & appreciation, and honoring commitments. We are committed to fostering an environment of Diversity, Equity, and Inclusion. We strive to educate our current and potential employees in these areas, while continuing to promote a welcoming and inclusive environment for all. What We Do: MarshBerry provides consulting services in the financial services industry primarily to independent insurance agents, brokers and carriers. Our services include but are not limited to financial, operational, sales management, merger and acquisition advisory, peer-to-peer exchange and information services. We are recognized in the insurance industry for providing innovative and customized solutions to our clients. At MarshBerry, our mission is to help our clients learn, improve and realize their value. Our clients credit us for providing the vision, tools, and discipline to help them reach their strategic goals. It's one thing to be recognized as experts in our field, it is another to be noteworthy based on the sentiment and feedback of our team. MarshBerry has been recently awarded the following: Crain's Best Employers in Ohio The Nation's Best and Brightest in Wellness North Coast 99 Top Work Places - The Plain Dealer Weatherhead 100 West Michigan's Best and Brightest Companies to Work for To learn more about MarshBerry, visit ******************* We appreciate your interest in MarshBerry. As an equal opportunity employer, your application will be considered with regard to all laws which prohibit discrimination because of race, color, sex, religion, national origin, age, disability, military status, and genetic information, and requirements to take affirmative action in the hiring of minorities, including women, veterans, and those individuals with disabilities.
    $83k-108k yearly est. 60d+ ago
  • Production Operations Specialist

    Bank of America 4.7company rating

    Operations associate job in Richmond, VA

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us About the Team: Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Job Description: The Production Operations Specialist must be proficient to work fairly independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 5 + years' experience in IT production support or equivalent. This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Responsibilities: Use of monitoring tools to proactively identify and research potential production incidents Respond to alerts regarding potential production incidents Escalate to advanced support as needed for problem resolution Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact Perform all environment routing, cycling, and implementation of splash pages Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement Develop procedures for trouble shooting and possible resolution of issues Execute procedures reliably and escalate appropriately to solve incidents quickly Monitors and supports application components and related infrastructure, acts as the first point of contact for users, and responds to alerts regarding potential production incidents Interprets and monitors dashboards, tools, and reports in order to proactively identify and address potential issues prior to production impact, escalating issues to senior team members or subject matter experts as needed Performs environment routing and cycling, implements splash pages, and conducts user ID administration access provisioning/deprovisioning (additions, modifications, deletions) for applications Works with technical partners to generate status updates, create technical detail for awareness communications, such as infrastructure, application and client impact, and component points of failure, and schedules follow up meetings Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes Tracks incidents and requests in a defined system, executes procedures reliably, fulfills requests from business users and operations, and escalates issues as needed to solve incidents quickly Keeps operational procedures updated and provides data that adheres to documentation requirements and audits Required Qualifications Proven team player who can work comfortably in a multicultural environment. Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator. Must be pro-active, enthusiastic, flexible, results driven with attention to detail. Working knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, OOS/Webmethods Experience in a large IT production support environment Basic understanding/exposure to ITIL/ITSM. Ability to work in non-contiguous shifts including the potential for weekend days. Desired Qualifications ITIL Foundation/Intermediary certification Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Collaboration Result Orientation Solution Delivery Process Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40
    $32k-41k yearly est. Auto-Apply 60d+ ago
  • Revenue Operations Associate

    Koalafi

    Operations associate job in Richmond, VA

    At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we're transforming the financing experience and joining our team? Revenue Operations Associate About Koalafi We're one of the fastest growing consumer finance companies in America. Why? We're making it simpler, faster, and more transparent to purchase the things you need to make your life go. By combining smarter technology with a relentless focus on customer experience, we're transforming the financing experience for essential life purchases in retail stores nationwide. About the Opportunity The Revenue Operations Associate is responsible for supporting the sales team's daily operations and will be responsible for the coordination for various merchant platform enablement. This person plays a critical role in connecting Sales, Marketing, Operations, and external integration partners through streamlining processes and the enablement of various integration platforms. The ideal candidate is detail-oriented, proactive, and thrives in a collaborative, fast-paced environment. Revenue Operations & Administrative Support * Serve as the first point of contact for the sales team regarding technical needs, tools, events, and collateral. * Manage and update CRM system (Salesforce) and internal systems to ensure accurate merchant and sales data. * Maintain and update documentation on external and internal platforms, product features and standard operating procedures to ensure the sales team is equipped for success. Integration Liaison * Act as the project coordinator between merchants seeking an integration, Koalafi's technical teams and external integration partners. * Facilitate communication with external integration partners, merchants and sales representatives ensuring smooth hand-offs, status updates and accuracy and timely delivery of API keys or documentation. * Schedule meetings, follow up on action items, and ensure deadlines are met. * Identify areas to streamline processes and recommend improvements. About You (includes Qualifications) * 2+ years of experience in Sales Support, Sales Operations, or high volume inside sales coordinator role. * Proficiency with a CRM tool and Microsoft Office. * Growth minded; you thrive in a scaling, challenge-embracing culture. * Clear written and verbal communication skills; you "set expectations and deliver." * Strong organizational skills with the ability to prioritize multiple deadlines. Preferred * Experience working with technical or integration partners in a customer-facing or liaison role. * Background in financial services, fintech, SaaS, or retail environment. * SalesForce Certifications Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most. Benefits: At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best: * Comprehensive medical, dental, and vision coverage * 20 PTO days + 11 paid holidays * 401(k) retirement with company matching * Student Loan & Tuition Reimbursement * Commuter assistance * Parental leave (maternal + paternal) * Inclusion and Associate Engagement Programs Who we are & what we value: * We focus on what's most important * We set clear expectations and deliver * We embrace challenges to reach our full potential * We ask, "How can this be better?" * We move fast together
    $36k-68k yearly est. Auto-Apply 10d ago
  • Loan Operations Specialist

    Locus 3.9company rating

    Operations associate job in Richmond, VA

    At Locus, we know communities thrive when they have equitable access to capital. We collaborate with stakeholders across the community development ecosystem to invest in communities with strong aspirations, while addressing challenges like a shortage of affordable housing, limited access to fresh food, a lack of quality jobs, and clean energy innovation. We believe a capital system that centers community input and impact is essential to ensure that everyone, no matter their background, location, or economic status, can live in healthy, thriving places. Locus is the parent organization for a family of community development enterprises, which includes a nonprofit CDFI loan fund, a CDFI bank, a fund management practice, and a national guarantee program. With offices in Christiansburg and Richmond, Virginia, Locus offers innovative and flexible financing tools and strategic consulting services to individuals and organizations in underestimated and excluded communities, most of which are low-to-moderate income. Alongside our many partners, Locus has generated over $2 billion dollars in total impact. Locus is a nonprofit holding company regulated by the Federal Reserve. Locus Bank is an FDIC-insured, certified bank and B Corp offering products tailored to socially conscious investors. Locus Bank is a majority-owned subsidiary of Locus. Member FDIC. Equal Housing Lender. Learn more at ******************** Position Overview: The Loan Operations Specialist responsibilities will include but not limited to booking loans on loan system, imaging loan documents, verifying and auditing loan input, following up for loan documentation files, maintaining document tracking exceptions, performing loan research, and processing loan payoffs. Essential Duties and Responsibilities: Loan Booking Book and verify new loans, renewals, modifications, letters of credit and guidance lines of credit for commercial lending Book and verify new SBA loans Post-closing loan review Arrange loan ACHs Post payments, draws, and principal reductions Edit loans booked to loan platform for accuracy Participation loan processing both purchased and sold Clear loan unposted transactions General loan account questions/research Execute recording/release of applicable documents Document exception tracking/reporting Update adjustable rate on all loan accounts GL Reconcilement Balance multiple general ledger loan clearing accounts Filing Scan, index, and verify loan files to core system accurately Filing of all physical loan files Scanning trailing documents and filing them in the appropriate loan file Work closely with the lenders and auditors to retrieve files for review Paid Loans Releasing collateral on loans such as UCC's, Titles, and Deeds of Trust Sending paid loan documents to customers Segregating and storing the paid off loan files Process loan payoffs to include collateral releases UCC Continuations Filing of UCC Continuations Insurance Monitoring Review exception reports to ensure that proper insurance coverage is maintained Coordinate force placed insurance coverage when necessary Customer Service Assist External and Internal Customers with questions or issues as they arise related to Loans Reporting Serve as back-up for semi-annual USDA Report Review and update monthly Loan Tickler Report Review and update daily Loan Payment Report Review and update monthly Post Closing Exceptions Report Review and update monthly UCC Continuation Report Review and update weekly SBA Payment Report Serve as backup for daily File Maintenance Report Review and update monthly Closed Loan Report Serve as backup for the weekly Purchased Participation Report Serve as backup for the Interest Due Review Report Other Duties Backup for Operations personnel Perform other duties as directed Requirements Experience/Education/Certifications: Minimum high school diploma and 3 to 5 years of experience in a commercial bank lending environment Knowledge of accounting is a plus Skills Required: Organizational Skills Well-developed Experience/Education/Certifications: organizational and decision-making skills, adaptability to changing priorities Ability to meet deadlines and oversee multiple responsibilities simultaneously Able to set one's schedule and execute according to a plan, seeking effective and efficient results Communication Ability to communicate in a clear, comfortable, and confident manner Communicate effectively and in a way that supports teamwork Demonstrate ability to write in a clear, concise and organized way Computer/Technology Excellent Word, Excel, and Windows file management skills mandatory Demonstrated web research skills Familiarity with Outlook, Teams, or similar network-based email and calendar software Compensation and Benefits: $47,000 - $57,000 annual salary, depending on skills and experience Annual bonus opportunity 18-days of PTO per year 13-paid holidays per year Medical, dental, vision, short- and long-term disability insurance Life Insurance Paid Family Leave options 401k savings plan with employer match Locus is an Equal Opportunity Employer. Locus does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or status as a veteran.
    $47k-57k yearly 60d ago
  • Production Operations Specialist II

    Bank of America 4.7company rating

    Operations associate job in Richmond, VA

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About The Team: Our department (CFPT PAMT EIM) Payment/Merchant Event Incident Management is responsible for providing 24X7 end to end detailed monitoring and support for onboard merchant partner transactions as well as all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology. Job Description: Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include documenting or modifying knowledge, performing investigations, identifying incidents, mitigating impacts and engaging in triages, and working with technology teams to identify and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration. Responsibilities: Use of monitoring tools to proactively identify and research potential production incidents. Respond to alerts regarding potential production incidents. Escalate to advanced support as needed for problem resolution. Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. Perform all environment routing, cycling, and implementation of splash pages. Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes. Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. Execute procedures reliably and escalate appropriately to solve incidents quickly. Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP) Manages aged revocation monitoring to identify and fix defects in applications and systems of record Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations Required Qualifications Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator. Must be pro-active, enthusiastic, flexible, results driven with attention to detail. Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI, Experience with HVD, Windows Experience in a large IT production support environment Basic understanding/exposure to ITIL/ITSM. Ability to work in non-contiguous shifts including weekend days. Proven team player who can work comfortably in a multicultural environment. Desired Qualifications ITIL Foundation/Intermediary certification Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Result Orientation Solution Delivery Process Solution Design Business Acumen DevOps Practices Innovative Thinking Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40
    $32k-41k yearly est. Auto-Apply 60d+ ago
  • Store Operations Specialist

    at Home Group

    Operations associate job in Sandston, VA

    $13.25-17.23/hour The Store Operations Specialist (SOS) leads and trains teams in performing all freight functions, including: unloading, processing, stocking, and resets. he Store Operations Associate is responsible for unloading, processing, and stocking freight safely and efficiently to maximize product availability for the customer. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier duties accurately while processing all transactions per policy. Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving. Leads team in performing all freight functions including stocking and resets. Ensures Specialists are focused first in their specialized areas. Unload, process, and stock freight to correct location, following merchandising guidelines. Timely and thorough incident reporting compliance. Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts. Performs and trains team on store freight processing and merchandising responsibilities Operates all equipment in a safe manner per directed procedures. Ensures a safe working and shopping environment while minimizing shrink and damages. Executes company directives, policies and procedures timely, accurately, and thoroughly. Qualifications and Competencies At least 18 years old High School Diploma/Equivalent Ability to work a flexible schedule including nights, weekends, and some holiday Ability to lift a minimum of 50 lbs., team lift 100 lbs. Contributes to a customer focused environment while demonstrating excellent service. Communicates clearly with customers, team and leadership. Reliable and trustworthy Ability to work effectively independently and within a team to perform all tasks as assigned. Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution. Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
    $13.3-17.2 hourly Auto-Apply 60d+ ago
  • Revenue Operations Associate

    Koalafi

    Operations associate job in Richmond, VA

    At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers. Interested in learning more about how we're transforming the financing experience and joining our team? Revenue Operations Associate About Koalafi We're one of the fastest growing consumer finance companies in America. Why? We're making it simpler, faster, and more transparent to purchase the things you need to make your life go. By combining smarter technology with a relentless focus on customer experience, we're transforming the financing experience for essential life purchases in retail stores nationwide. About the Opportunity The Revenue Operations Associate is responsible for supporting the sales team's daily operations and will be responsible for the coordination for various merchant platform enablement. This person plays a critical role in connecting Sales, Marketing, Operations, and external integration partners through streamlining processes and the enablement of various integration platforms. The ideal candidate is detail-oriented, proactive, and thrives in a collaborative, fast-paced environment. Revenue Operations & Administrative Support Serve as the first point of contact for the sales team regarding technical needs, tools, events, and collateral. Manage and update CRM system (Salesforce) and internal systems to ensure accurate merchant and sales data. Maintain and update documentation on external and internal platforms, product features and standard operating procedures to ensure the sales team is equipped for success. Integration Liaison Act as the project coordinator between merchants seeking an integration, Koalafi's technical teams and external integration partners. Facilitate communication with external integration partners, merchants and sales representatives ensuring smooth hand-offs, status updates and accuracy and timely delivery of API keys or documentation. Schedule meetings, follow up on action items, and ensure deadlines are met. Identify areas to streamline processes and recommend improvements. About You (includes Qualifications) 2+ years of experience in Sales Support, Sales Operations, or high volume inside sales coordinator role. Proficiency with a CRM tool and Microsoft Office. Growth minded; you thrive in a scaling, challenge-embracing culture. Clear written and verbal communication skills; you “set expectations and deliver.” Strong organizational skills with the ability to prioritize multiple deadlines. Preferred Experience working with technical or integration partners in a customer-facing or liaison role. Background in financial services, fintech, SaaS, or retail environment. SalesForce Certifications Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most. Benefits: At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best: Comprehensive medical, dental, and vision coverage 20 PTO days + 11 paid holidays 401(k) retirement with company matching Student Loan & Tuition Reimbursement Commuter assistance Parental leave (maternal + paternal) Inclusion and Associate Engagement Programs Who we are & what we value: We focus on what's most important We set clear expectations and deliver We embrace challenges to reach our full potential We ask, “How can this be better?” We move fast together
    $36k-68k yearly est. Auto-Apply 12d ago
  • Loan Operations Specialist

    Locus 3.9company rating

    Operations associate job in Laurel, VA

    Job DescriptionDescription: At Locus, we know communities thrive when they have equitable access to capital. We collaborate with stakeholders across the community development ecosystem to invest in communities with strong aspirations, while addressing challenges like a shortage of affordable housing, limited access to fresh food, a lack of quality jobs, and clean energy innovation. We believe a capital system that centers community input and impact is essential to ensure that everyone, no matter their background, location, or economic status, can live in healthy, thriving places. Locus is the parent organization for a family of community development enterprises, which includes a nonprofit CDFI loan fund, a CDFI bank, a fund management practice, and a national guarantee program. With offices in Christiansburg and Richmond, Virginia, Locus offers innovative and flexible financing tools and strategic consulting services to individuals and organizations in underestimated and excluded communities, most of which are low-to-moderate income. Alongside our many partners, Locus has generated over $2 billion dollars in total impact. Locus is a nonprofit holding company regulated by the Federal Reserve. Locus Bank is an FDIC-insured, certified bank and B Corp offering products tailored to socially conscious investors. Locus Bank is a majority-owned subsidiary of Locus. Member FDIC. Equal Housing Lender. Learn more at ******************** Position Overview: The Loan Operations Specialist responsibilities will include but not limited to booking loans on loan system, imaging loan documents, verifying and auditing loan input, following up for loan documentation files, maintaining document tracking exceptions, performing loan research, and processing loan payoffs. Essential Duties and Responsibilities: Loan Booking Book and verify new loans, renewals, modifications, letters of credit and guidance lines of credit for commercial lending Book and verify new SBA loans Post-closing loan review Arrange loan ACHs Post payments, draws, and principal reductions Edit loans booked to loan platform for accuracy Participation loan processing both purchased and sold Clear loan unposted transactions General loan account questions/research Execute recording/release of applicable documents Document exception tracking/reporting Update adjustable rate on all loan accounts GL Reconcilement Balance multiple general ledger loan clearing accounts Filing Scan, index, and verify loan files to core system accurately Filing of all physical loan files Scanning trailing documents and filing them in the appropriate loan file Work closely with the lenders and auditors to retrieve files for review Paid Loans Releasing collateral on loans such as UCC's, Titles, and Deeds of Trust Sending paid loan documents to customers Segregating and storing the paid off loan files Process loan payoffs to include collateral releases UCC Continuations Filing of UCC Continuations Insurance Monitoring Review exception reports to ensure that proper insurance coverage is maintained Coordinate force placed insurance coverage when necessary Customer Service Assist External and Internal Customers with questions or issues as they arise related to Loans Reporting Serve as back-up for semi-annual USDA Report Review and update monthly Loan Tickler Report Review and update daily Loan Payment Report Review and update monthly Post Closing Exceptions Report Review and update monthly UCC Continuation Report Review and update weekly SBA Payment Report Serve as backup for daily File Maintenance Report Review and update monthly Closed Loan Report Serve as backup for the weekly Purchased Participation Report Serve as backup for the Interest Due Review Report Other Duties Backup for Operations personnel Perform other duties as directed Requirements: Experience/Education/Certifications: Minimum high school diploma and 3 to 5 years of experience in a commercial bank lending environment Knowledge of accounting is a plus Skills Required: Organizational Skills Well-developed Experience/Education/Certifications: organizational and decision-making skills, adaptability to changing priorities Ability to meet deadlines and oversee multiple responsibilities simultaneously Able to set one's schedule and execute according to a plan, seeking effective and efficient results Communication Ability to communicate in a clear, comfortable, and confident manner Communicate effectively and in a way that supports teamwork Demonstrate ability to write in a clear, concise and organized way Computer/Technology Excellent Word, Excel, and Windows file management skills mandatory Demonstrated web research skills Familiarity with Outlook, Teams, or similar network-based email and calendar software Compensation and Benefits: $47,000 - $57,000 annual salary, depending on skills and experience Annual bonus opportunity 18-days of PTO per year 13-paid holidays per year Medical, dental, vision, short- and long-term disability insurance Life Insurance Paid Family Leave options 401k savings plan with employer match Locus is an Equal Opportunity Employer. Locus does not discriminate in hiring or employment practices on the basis of race, color, religion, gender, age, sexual orientation, marital or familial status, national origin, non-job-related disability, or status as a veteran.
    $47k-57k yearly 28d ago

Learn more about operations associate jobs

How much does an operations associate earn in Manchester, VA?

The average operations associate in Manchester, VA earns between $27,000 and $90,000 annually. This compares to the national average operations associate range of $28,000 to $95,000.

Average operations associate salary in Manchester, VA

$49,000

What are the biggest employers of Operations Associates in Manchester, VA?

The biggest employers of Operations Associates in Manchester, VA are:
  1. Capital One
  2. Gopuff
  3. Koalafi
  4. Atlantic Capital Bank
  5. Guitar Center
  6. Merit Medical Systems
  7. UZURV
  8. Coinbase
  9. KPMG
  10. Pwc
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