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The differences between order entry clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order entry clerk and a support clerk. Additionally, a support clerk has an average salary of $35,159, which is higher than the $34,147 average annual salary of an order entry clerk.
The top three skills for an order entry clerk include customer service, purchase orders and data entry errors. The most important skills for a support clerk are customer service, data entry, and patients.
| Order Entry Clerk | Support Clerk | |
| Yearly salary | $34,147 | $35,159 |
| Hourly rate | $16.42 | $16.90 |
| Growth rate | - | -5% |
| Number of jobs | 101,541 | 163,168 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 30% | Bachelor's Degree, 38% |
| Average age | 43 | 47 |
| Years of experience | 2 | 2 |
An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
Order entry clerks and support clerks have different pay scales, as shown below.
| Order Entry Clerk | Support Clerk | |
| Average salary | $34,147 | $35,159 |
| Salary range | Between $28,000 And $41,000 | Between $22,000 And $54,000 |
| Highest paying City | Las Vegas, NV | San Diego, CA |
| Highest paying state | Connecticut | Hawaii |
| Best paying company | Dexter | Los Alamos National Laboratory |
| Best paying industry | Automotive | Government |
There are a few differences between an order entry clerk and a support clerk in terms of educational background:
| Order Entry Clerk | Support Clerk | |
| Most common degree | Associate Degree, 30% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between order entry clerks' and support clerks' demographics:
| Order Entry Clerk | Support Clerk | |
| Average age | 43 | 47 |
| Gender ratio | Male, 15.7% Female, 84.3% | Male, 26.1% Female, 73.9% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 6% | 6% |