Order processing specialist vs customer care specialist

The differences between order processing specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order processing specialist, becoming a customer care specialist takes usually requires 6-12 months. Additionally, an order processing specialist has an average salary of $37,540, which is higher than the $32,427 average annual salary of a customer care specialist.

The top three skills for an order processing specialist include customer service, data entry and purchase orders. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.

Order processing specialist vs customer care specialist overview

	Order Processing Specialist	Customer Care Specialist
Yearly salary	$37,540	$32,427
Hourly rate	$18.05	$15.59
Growth rate	-	-4%
Number of jobs	46,043	260,027
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 43%
Average age	43	40
Years of experience	2	12

What does an order processing specialist do?

An order processing specialist is a business administrator in charge of processing customer orders by recording and processes daily purchases and activating new customer accounts. Order processing specialists work in collaboration with other teams such as sales and marketing for accurate capture and validation of orders. You may also be required to communicate with customers to confirm orders and ensure that customer requests are met accurately and in time for delivery or pick up.

What does a customer care specialist do?

A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.

Order processing specialist vs customer care specialist salary

Order processing specialists and customer care specialists have different pay scales, as shown below.

	Order Processing Specialist	Customer Care Specialist
Average salary	$37,540	$32,427
Salary range	Between $26,000 And $52,000	Between $26,000 And $39,000
Highest paying City	Mahwah, NJ	Grand Forks, ND
Highest paying state	Rhode Island	Hawaii
Best paying company	Schneider Electric Industrial Services	Axogen
Best paying industry	Health Care	Insurance

Differences between order processing specialist and customer care specialist education

There are a few differences between an order processing specialist and a customer care specialist in terms of educational background:

	Order Processing Specialist	Customer Care Specialist
Most common degree	Bachelor's Degree, 39%	Bachelor's Degree, 43%
Most common major	Business	Business
Most common college	-	-

Order processing specialist vs customer care specialist demographics

Here are the differences between order processing specialists' and customer care specialists' demographics:

	Order Processing Specialist	Customer Care Specialist
Average age	43	40
Gender ratio	Male, 29.7% Female, 70.3%	Male, 30.2% Female, 69.8%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order processing specialist and customer care specialist duties and responsibilities

Order processing specialist example responsibilities.

Manage escalations and expedites process in support of shorten interval requests.
Review order enter by other CSR's and correct orders as needed.
Create invoices, process return requests, issue RMA's, provide order status.
Forward customer relate issues to appropriate CSR, enter all quotes into the system in a timely manner.
Process payroll transactions timely and accurately which result in being cost-effective.
Provide ancillary support including vendor payroll, vendor processing and payment acquisition.

Customer care specialist example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products

Order processing specialist vs customer care specialist skills

Common order processing specialist skills

Customer Service, 14%
Data Entry, 13%
Purchase Orders, 10%
Order Entry, 9%
Inbound Calls, 7%
Sales Orders, 6%

Common customer care specialist skills

Customer Care, 25%
Customer Service, 13%
Outbound Calls, 6%
Data Entry, 5%
Troubleshoot, 3%
Inbound Phone Calls, 3%

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Office and Administrative Industry
Order Processing Specialist
Order Processing Specialist vs Customer Care Specialist

Updated January 8, 2025

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