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The differences between order specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order specialist, becoming a customer care specialist takes usually requires 6-12 months. Additionally, an order specialist has an average salary of $35,107, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for an order specialist include order entry, purchase orders and data entry. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Order Specialist | Customer Care Specialist | |
| Yearly salary | $35,107 | $32,427 |
| Hourly rate | $16.88 | $15.59 |
| Growth rate | - | -4% |
| Number of jobs | 193,329 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 43% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
The job of an order specialist is to fulfill all special orders and installation projects on time. You will proactively contact customers to inform them about the status of the installation and the preparation for the installment. Other duties that you will likely perform include handling inquiries and concerns from customers, communicating with service providers and vendors to establish shipment and date of installation, and working closely with cross-functional teams, such as logistics and direct imports.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Order specialists and customer care specialists have different pay scales, as shown below.
| Order Specialist | Customer Care Specialist | |
| Average salary | $35,107 | $32,427 |
| Salary range | Between $26,000 And $46,000 | Between $26,000 And $39,000 |
| Highest paying City | Cranston, RI | Grand Forks, ND |
| Highest paying state | New Hampshire | Hawaii |
| Best paying company | Chemonics | Axogen |
| Best paying industry | Health Care | Insurance |
There are a few differences between an order specialist and a customer care specialist in terms of educational background:
| Order Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order specialists' and customer care specialists' demographics:
| Order Specialist | Customer Care Specialist | |
| Average age | 43 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |