Patient account coordinator vs billing representative

The differences between patient account coordinators and billing representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a patient account coordinator, becoming a billing representative takes usually requires 1-2 years. Additionally, a patient account coordinator has an average salary of $35,695, which is higher than the $35,002 average annual salary of a billing representative.

The top three skills for a patient account coordinator include patients, patient accounts and credit balances. The most important skills for a billing representative are patients, customer service, and data entry.

Patient account coordinator vs billing representative overview

	Patient Account Coordinator	Billing Representative
Yearly salary	$35,695	$35,002
Hourly rate	$17.16	$16.83
Growth rate	-8%	-3%
Number of jobs	148,258	95,425
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 30%
Average age	46	46
Years of experience	12	2

What does a patient account coordinator do?

A patient account coordinator ensures that the medical records of a patient are consolidated and updated with necessary and accurate information for ease of access by medical staff and other departments within a medical facility. You will capture and record patient information for easy access, handle patient billing and related inquiries, and help patients fill out the required paperwork. Patient account coordinators schedule and follow up patient appointments, set up and manage patient accounts and information therein, and coordinate and follow up on insurance benefits.

What does a billing representative do?

A billing representative assists with the overall operations of the organization's billing department. Billing representatives post payments timely on the database, update account statements, generate financial reports, release invoices, and resolve account discrepancies. They also perform client accounts reconciliation as needed, monitor account receivables, review overdated balance, and notify clients of payment updates to ensure accurate and timely billing. A billing representative must have strong analytical and communication skills to manage clients' accounts, as well as comprehensive knowledge on the accounting industry to explain the payment terms and policies of an organization to a client.

Patient account coordinator vs billing representative salary

Patient account coordinators and billing representatives have different pay scales, as shown below.

	Patient Account Coordinator	Billing Representative
Average salary	$35,695	$35,002
Salary range	Between $30,000 And $41,000	Between $28,000 And $42,000
Highest paying City	-	Worcester, MA
Highest paying state	-	Massachusetts
Best paying company	-	Relevante
Best paying industry	-	Technology

Differences between patient account coordinator and billing representative education

There are a few differences between a patient account coordinator and a billing representative in terms of educational background:

	Patient Account Coordinator	Billing Representative
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 30%
Most common major	Business	Business
Most common college	-	Stanford University

Patient account coordinator vs billing representative demographics

Here are the differences between patient account coordinators' and billing representatives' demographics:

	Patient Account Coordinator	Billing Representative
Average age	46	46
Gender ratio	Male, 12.0% Female, 88.0%	Male, 15.7% Female, 84.3%
Race ratio	Black or African American, 12.7% Unknown, 4.2% Hispanic or Latino, 19.1% Asian, 4.0% White, 59.5% American Indian and Alaska Native, 0.5%	Black or African American, 10.4% Unknown, 4.3% Hispanic or Latino, 19.9% Asian, 7.3% White, 57.2% American Indian and Alaska Native, 0.9%
LGBT Percentage	8%	7%

Differences between patient account coordinator and billing representative duties and responsibilities

Patient account coordinator example responsibilities.

Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Perform appropriate follow-up for missing data elements such as CPT, HCPCS, ICD-9 codes and modifiers.
Be able to work with the current CPT, ICD-9 books, CPC certification are required for this position
Provide quality customer service, maintain confidentiality, problem solving, and accuracy while complying with all HIPAA regulations.
Provide adequate documentation to insurance carriers for appeals and reconsideration of soft and technical denials.
See that records are store securely and handle in compliance with HIPAA privacy and security regulations

Billing representative example responsibilities.

Manage software programs for MSP accounts, monthly billing and EMC file transfers to Medicare.
Accept and process healthcare claims and confidential medical records; verify patient eligibility and manage the Medicare and Medicaid billing process.
Process orders in compliance with Medicare, Medicaid and private insurance verification guidelines; confirming customer's eligibility and insurance coverage.
Verify insurance eligibility for schedule appointments, and verify cash pricing for private pay patients who request cost by CPT code.
Submit and receive Medicare and Medicaid claims electronically on a daily basis.
Utilize extensive computer skills and coding knowledge to produce and submit physical therapy and occupational therapy claims through medicaid and medicare.

Patient account coordinator vs billing representative skills

Common patient account coordinator skills

Patients, 20%
Patient Accounts, 10%
Credit Balances, 9%
Appeals, 7%
Medical Billing, 4%
Data Entry, 3%

Common billing representative skills

Patients, 18%
Customer Service, 13%
Data Entry, 6%
Medical Billing, 5%
Medicaid, 5%
Patient Accounts, 4%

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Office and Administrative Industry
Patient Account Coordinator
Patient Account Coordinator vs Billing Representative

Updated January 8, 2025

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