Patient relations coordinator vs front desk coordinator

The differences between patient relations coordinators and front desk coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations coordinator, becoming a front desk coordinator takes usually requires 1-2 years. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $31,667 average annual salary of a front desk coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a front desk coordinator are patients, customer service, and check-in.

Patient relations coordinator vs front desk coordinator overview

	Patient Relations Coordinator	Front Desk Coordinator
Yearly salary	$45,689	$31,667
Hourly rate	$21.97	$15.22
Growth rate	-4%	-
Number of jobs	103,373	119,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 29%
Average age	40	42
Years of experience	4	2

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a front desk coordinator do?

A Front-Desk Coordinator is the point of contact in a commercial establishment or building such as offices, clinics, salons, and even government agencies. The primary responsibility of a Front-Desk Coordinator is to greet and assist clients of their needs, such as filling-up registrations, appointing schedules, directing clients, and bridging information in a building. Because of these responsibilities, it is crucial to have a pleasing personality and excellent communication skills. Moreover, a Front-Desk Coordinator can also have the task of correspondence in which they are to communicate with clients through calls and emails.

Patient relations coordinator vs front desk coordinator salary

Patient relations coordinators and front desk coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Front Desk Coordinator
Average salary	$45,689	$31,667
Salary range	Between $36,000 And $56,000	Between $26,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient relations coordinator and front desk coordinator education

There are a few differences between a patient relations coordinator and a front desk coordinator in terms of educational background:

	Patient Relations Coordinator	Front Desk Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 29%
Most common major	Business	Health Care Administration
Most common college	University of Pennsylvania	-

Patient relations coordinator vs front desk coordinator demographics

Here are the differences between patient relations coordinators' and front desk coordinators' demographics:

	Patient Relations Coordinator	Front Desk Coordinator
Average age	40	42
Gender ratio	Male, 11.7% Female, 88.3%	Male, 9.4% Female, 90.6%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 25.6% Asian, 6.0% White, 52.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	6%

Differences between patient relations coordinator and front desk coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Front desk coordinator example responsibilities.

File invoices, process payments, collect payments, manage all customer files, using QuickBooks.
Manage check-in and registration process for all appointments including physician appointments and medical imaging.
Manage patient data per HIPAA regulations for scheduling, registration, and verification of insurance eligibility.
Enter patient demographics into computer utilize EMR system.
Verify insurance coverage for require procedures and assist patients with alternative options for payments.
Perform clerical/receptionist duties including greeting patients, check-in, and obtaining accurate insurance/demographic information for a gynecological office.

Patient relations coordinator vs front desk coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common front desk coordinator skills

Patients, 23%
Customer Service, 10%
Check-In, 9%
Front Desk, 9%
Patient Care, 6%
Insurance Verification, 6%

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Office and Administrative Industry
Patient Relations Coordinator
Patient Relations Coordinator vs Front Desk Coordinator

Updated January 8, 2025

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