Patient relations coordinator vs front office coordinator

The differences between patient relations coordinators and front office coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a patient relations coordinator, becoming a front office coordinator takes usually requires 1-2 years. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $32,844 average annual salary of a front office coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a front office coordinator are patients, customer service, and data entry.

Patient relations coordinator vs front office coordinator overview

	Patient Relations Coordinator	Front Office Coordinator
Yearly salary	$45,689	$32,844
Hourly rate	$21.97	$15.79
Growth rate	-4%	-5%
Number of jobs	103,373	131,810
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 38%
Average age	40	47
Years of experience	4	2

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a front office coordinator do?

A front office coordinator is responsible for assisting clients with their inquiries and concerns and directing them to the appropriate department and personnel to immediately address their needs. Front office coordinators schedule appointments, verify visitors' identities by checking their credentials for security purposes, processing service payments, updating customers' data and visitation log on the database, and escalating high-level complaints. A front office coordinator also performs administrative and clerical tasks as needed, requiring them to have excellent time-management and organizational skills.

Patient relations coordinator vs front office coordinator salary

Patient relations coordinators and front office coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Front Office Coordinator
Average salary	$45,689	$32,844
Salary range	Between $36,000 And $56,000	Between $25,000 And $42,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Massachusetts
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between patient relations coordinator and front office coordinator education

There are a few differences between a patient relations coordinator and a front office coordinator in terms of educational background:

	Patient Relations Coordinator	Front Office Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations coordinator vs front office coordinator demographics

Here are the differences between patient relations coordinators' and front office coordinators' demographics:

	Patient Relations Coordinator	Front Office Coordinator
Average age	40	47
Gender ratio	Male, 11.7% Female, 88.3%	Male, 9.0% Female, 91.0%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 4.6% Hispanic or Latino, 24.1% Asian, 6.7% White, 53.0% American Indian and Alaska Native, 1.0%
LGBT Percentage	7%	6%

Differences between patient relations coordinator and front office coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Front office coordinator example responsibilities.

Manage medical records and other patient information within HIPPA guidelines.
Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Work in Kronos to enter miss punches or correct time for employees when payroll is due.
Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
Maintain confidentiality of patient privacy in compliance with HIPAA regulations.

Patient relations coordinator vs front office coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common front office coordinator skills

Patients, 27%
Customer Service, 11%
Data Entry, 5%
Front Desk, 4%
Insurance Verification, 4%
Patient Charts, 3%

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Patient Relations Coordinator
Patient Relations Coordinator vs Front Office Coordinator

Updated January 8, 2025

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