Patient relations coordinator vs patient care coordinator

The differences between patient relations coordinators and patient care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations coordinator and a patient care coordinator. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $34,884 average annual salary of a patient care coordinator.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a patient care coordinator are patients, customer service, and home health.

Patient relations coordinator vs patient care coordinator overview

	Patient Relations Coordinator	Patient Care Coordinator
Yearly salary	$45,689	$34,884
Hourly rate	$21.97	$16.77
Growth rate	-4%	-4%
Number of jobs	103,373	139,431
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 40%
Average age	40	40
Years of experience	4	4

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a patient care coordinator do?

A patient care coordinator or care coordinator is a trained health professional who manages patients' health care, such as the elderly or disabled. Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs. To comply with health care laws and regulations, care coordinators must attend training and courses so that they are updated with the new developments in health care. They are also required to take up licensure examination and should have experience in care coordination or clinical practices.

Patient relations coordinator vs patient care coordinator salary

Patient relations coordinators and patient care coordinators have different pay scales, as shown below.

	Patient Relations Coordinator	Patient Care Coordinator
Average salary	$45,689	$34,884
Salary range	Between $36,000 And $56,000	Between $23,000 And $52,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Homestead Hospice
Best paying industry	-	Health Care

Differences between patient relations coordinator and patient care coordinator education

There are a few differences between a patient relations coordinator and a patient care coordinator in terms of educational background:

	Patient Relations Coordinator	Patient Care Coordinator
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 40%
Most common major	Business	Nursing
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations coordinator vs patient care coordinator demographics

Here are the differences between patient relations coordinators' and patient care coordinators' demographics:

	Patient Relations Coordinator	Patient Care Coordinator
Average age	40	40
Gender ratio	Male, 11.7% Female, 88.3%	Male, 11.7% Female, 88.3%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 24.0% Asian, 6.3% White, 53.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between patient relations coordinator and patient care coordinator duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Patient care coordinator example responsibilities.

Communicate with insurance companies on a continuous basis to ensure hospital reimbursement and attain authorization for home and rehabilitation services.
Manage caseload by providing care coordination to individuals with a primary intellectual/developmental disability diagnosis all of whom receive community-base waiver services.
Check in, check out patients, and do EKG's.
Gain knowledge relate to bundle payments for orthopedic patients and the rules and regulations set forth by CMS.
Respond to telephone inquiries, providing quality service to customers, PSR's and insurance representatives inquiring about patient accounts.
Prepare patients prior to MRI exam, obtain safety check lists and assist with the daily operations of the MRI department.

Patient relations coordinator vs patient care coordinator skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common patient care coordinator skills

Patients, 32%
Customer Service, 13%
Home Health, 6%
Data Entry, 3%
Patient Appointments, 3%
Direct Patient Care, 3%

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Office and Administrative Industry
Patient Relations Coordinator
Patient Relations Coordinator vs Patient Care Coordinator

Updated January 8, 2025

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