Patient relations coordinator vs patient care representative

The differences between patient relations coordinators and patient care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient relations coordinator and a patient care representative. Additionally, a patient relations coordinator has an average salary of $45,689, which is higher than the $33,709 average annual salary of a patient care representative.

The top three skills for a patient relations coordinator include patients, customer service and patient flow. The most important skills for a patient care representative are patients, patient care, and home health.

Patient relations coordinator vs patient care representative overview

	Patient Relations Coordinator	Patient Care Representative
Yearly salary	$45,689	$33,709
Hourly rate	$21.97	$16.21
Growth rate	-4%	-4%
Number of jobs	103,373	133,317
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	4	4

What does a patient relations coordinator do?

Patient Relations Coordinators are responsible for liaising for patients and family members with medical staff regarding patient progress and health facility procedures. Their duties include greeting patients and visitors, checking patient charts, inspecting cause of delay, conducting professional medical referrals, and managing family and patients' roundings log. They also provide hospital directions, handle phone calls, and maintain visitor control. Patient relations coordinators work to resolve any patient and family complaints and ensure all work activities adhere to media information policies and hospital confidentiality.

What does a patient care representative do?

PCRs (Patient Care Representatives) are given responsibilities like updating and verifying patient information after every visit, scheduling and reminding patients about appointments, and informing patients about delays and how long the estimated waiting times will be. They are also responsible for obtaining patients' personal information like their address, contact details, insurance information, and medical and surgical history. They must be able to communicate with patients, family members, and medical staff to give them all the information they need to treat the person looking for medical help.

Patient relations coordinator vs patient care representative salary

Patient relations coordinators and patient care representatives have different pay scales, as shown below.

	Patient Relations Coordinator	Patient Care Representative
Average salary	$45,689	$33,709
Salary range	Between $36,000 And $56,000	Between $27,000 And $41,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	Massachusetts General Hospital
Best paying industry	-	Technology

Differences between patient relations coordinator and patient care representative education

There are a few differences between a patient relations coordinator and a patient care representative in terms of educational background:

	Patient Relations Coordinator	Patient Care Representative
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient relations coordinator vs patient care representative demographics

Here are the differences between patient relations coordinators' and patient care representatives' demographics:

	Patient Relations Coordinator	Patient Care Representative
Average age	40	40
Gender ratio	Male, 11.7% Female, 88.3%	Male, 17.1% Female, 82.9%
Race ratio	Black or African American, 13.0% Unknown, 5.2% Hispanic or Latino, 21.6% Asian, 7.0% White, 52.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient relations coordinator and patient care representative duties and responsibilities

Patient relations coordinator example responsibilities.

Provide support for emergencies by managing inappropriate behaviors, aggressive patients, CPR and persons in crisis.
Contribute to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible.
Coordinate patient flow through proper scheduling procedures base on patients dental needs in conjunction with doctor and hygienist availability.
Update patients records in EMR system.
Conduct bi-monthly resident council meetings in the transitional care unit i.e., rehabilitation and hospice units.
Verify insurance benefits, and maintain various information and data bases of patient information using the HIPPA guidelines.

Patient care representative example responsibilities.

Manage cash and co-payments accurately and discharge patients providing them with proper medical notes and information before exiting.
Verify insurance, Medicaid, Medicare, register patients, and code proper ICD-9 and CPT codes on encounters.
Utilize medical terminology, CPT, HCPC and ICD-9 and patient information into new authorizations.
Interview patients to gather information pertinent to their Medicaid application.
Screen, identify, and enter ICD-9 coding from treatment record forms.
Maintain patient confidentiality and follow HIPAA rules.

Patient relations coordinator vs patient care representative skills

Common patient relations coordinator skills

Patients, 20%
Customer Service, 12%
Patient Flow, 9%
Patient Relations, 6%
Patient Registration, 5%
Patient Charges, 5%

Common patient care representative skills

Patients, 25%
Patient Care, 13%
Home Health, 7%
Cash Management, 5%
Phone Calls, 4%
CPT, 3%

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Office and Administrative Industry
Patient Relations Coordinator
Patient Relations Coordinator vs Patient Care Representative

Updated January 8, 2025

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